Originally Posted by Satcom15
Here in Colorado Springs and on Comcast (HD service with their standard HD box), we've had a couple of instances where the service flips from the channel being watched to something I believe called Comcast XTRA (Ch 32?). The only way we can get back to the watched channel is turn the cable box off and back on. Trying to change channels doesn't work.
The other thing we've seen periodically is while flipping through channels (or time slots on the same channel) in the HD channel guide, the guide will suddenly change to SD channels. It usually happens when we are looking at the channel in the last row of the guide and try to arrow down to the next guide page or arrow to the right for the next time slot.
Has anyone else experienced either of these little annoyances?
We've had Comcast for a little over a year in the Houston area (changed from Dish - they couldn't give me enough receivers). What a Mistake!
Comcast installed 3 HD DVRs and 2 SD receivers. At least they tried. One HD DVR worked (an Xfinity model). The other two were not Xfinity models - and they kept going back to the truck till they found ones that would work. Within a couple of months, they had to come back to replace the non-Xfinity boxes with - Xfinity boxes.
Oh joy - we had nothing but problems with the 1st one. Pause for more than 30 mins, and it would jump to live and not rewind. Or the DVR function would not work at all - till one calls customer service and spend 20 minutes convincing them the problem exists, and the solution is another 20 minutes of power recycle and signal refresh, etc. A couple months back, one of their Level 2 or 3 techs determined the root cause was a problem inside my house - caused by how the splitters were connected when they installed!
Since then, though, performance is spotty. Several times a week, programs will pixelate on and off. Frequently (several times an hour, especially when using the program guide), video/audio drops out for a couple of seconds. For a while I thought maybe my AVR settings were doing something funky with Comcast's signal - but then discovered it also happened going direct to my plasma (AVR off and out of the loop).
Never mind the MADNESS from their DVR. You can record two programs at once - but can only watch a 3rd if its from the DVR. Try watching a program, and forget that earlier in the week you scheduled two recordings, and when they start up all you can do is cancel one or lose the rest of the one you were watching.
Or leave the room with an NFL game to deal with unexpected visitors - and then return to the game in the 4th quarter and try to rewind to where you left off. It rewinds to where you were, commercials come and you try to skip - but after 10 seconds of FF it jumps to Live. So you try to rewind, misjudge when to hit Play before it reaches its rewind limit and it jumps to Live again - so after 10 minutes of that, you've lost 5 minutes of game time you can never rewind to. And now you're in the middle of another long commercial break to try to skip out of ... 5 seconds at a time.
That's why I'm going to DirecTV and AT&T
(no FiOS here - bummer