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Norfolk, VA - Cox - Page 263

post #7861 of 8011
1/24/13 at 1:07pm
Quote:
Originally Posted by SkateZilla View Post

does 6 Tuner have Self install?



Also ..... what ever happened to ShoTime AnyTime?

Currently no but I can neither confirm nor deny we will offer it in the futue biggrin.gif

No word on ShoTime AnyTime.
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post #7862 of 8011
1/24/13 at 1:32pm
Quote:
Originally Posted by occasio View Post

email coxhelp@cox.com and tell them I sent you.

Thanks for the help and email. I'll do that and get back to you.
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post #7863 of 8011
1/26/13 at 9:26am
Quote:
Originally Posted by domino92024 View Post

So, can a customer with a Motorola DCH3200 exchange it for a Cisco 4642HDC so he can receive all of the "Plus Pak" channels? Or is he SOL?

Thanks for asking the question for me. I believe the answer is going to be yes but it requires a pro install. I'm not sure why but that appears to be the way it is for now. Does anyone know how much the pro install would cost for this simple box switch?
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post #7864 of 8011
1/26/13 at 9:31am
Quote:
Originally Posted by Fishallot View Post

Thanks for asking the question for me. I believe the answer is going to be yes but it requires a pro install. I'm not sure why but that appears to be the way it is for now. Does anyone know how much the pro install would cost for this simple box switch?

Right now its all about the pro install. They don't even care them in the stores. If/when we switch to a self install it's going to lead to a bunch of delayed truck rolls because existing houses are not wired for the plus service. Here is what makes it worse. If you decide to go wholehome after doing a self install that's still a truck roll.

I think it's $30.
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post #7865 of 8011
1/26/13 at 1:01pm
Quote:
Originally Posted by occasio View Post

Quote:
Originally Posted by Fishallot View Post

Thanks for asking the question for me. I believe the answer is going to be yes but it requires a pro install. I'm not sure why but that appears to be the way it is for now. Does anyone know how much the pro install would cost for this simple box switch?

Right now its all about the pro install. They don't even care them in the stores. If/when we switch to a self install it's going to lead to a bunch of delayed truck rolls because existing houses are not wired for the plus service.

Can you elaborate on that a little? To what "wiring" are you referring? How is a house not wired for the plus service? When I had my 8240HDC DVR (non Plus) exchanged for a 8642 DVR (Plus ready), no wiring was replaced or added. The two DVRs were simply swapped. What am I missing? Are you saying that the lead-in is not 1GHz coax?
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post #7866 of 8011
1/26/13 at 1:10pm
Quote:
Originally Posted by domino92024 View Post

Can you elaborate on that a little? To what "wiring" are you referring? How is a house not wired for the plus service? When I had my 8240HDC DVR (non Plus) exchanged for a 8642 DVR (Plus ready), no wiring was replaced or added. The two DVRs were simply swapped. What am I missing? Are you saying that the lead-in is not 1GHz coax?

It is more of the filters required. I am not a technician but I know they ended up replacing the actual wall jacks and a few other items at my house.
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post #7867 of 8011
1/26/13 at 10:06pm
Quote:
Originally Posted by occasio View Post

Quote:
Originally Posted by domino92024 View Post

Can you elaborate on that a little? To what "wiring" are you referring? How is a house not wired for the plus service? When I had my 8240HDC DVR (non Plus) exchanged for a 8642 DVR (Plus ready), no wiring was replaced or added. The two DVRs were simply swapped. What am I missing? Are you saying that the lead-in is not 1GHz coax?

It is more of the filters required. I am not a technician but I know they ended up replacing the actual wall jacks and a few other items at my house.

There is just one filter - the MoCA filter - and it is only used if the WH DVR is installed. It's not needed for just a STB (4642HDC) in a non-WHDVR application.

BTW...in San Diego they are adding ESPD 3D in the Plus (1GHz/H.264) area. Boy, this is going to cause a few phone calls. biggrin.gif
Edited by domino92024 - 1/26/13 at 10:12pm
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post #7868 of 8011
1/27/13 at 10:01am
Quote:
Originally Posted by domino92024 View Post

There is just one filter - the MoCA filter - and it is only used if the WH DVR is installed. It's not needed for just a STB (4642HDC) in a non-WHDVR application.

BTW...in San Diego they are adding ESPD 3D in the Plus (1GHz/H.264) area. Boy, this is going to cause a few phone calls. biggrin.gif

This is what pisses me off......I would like to get the other HD channels that I now don't receive with my basic HDDVR....I don't want to network any other boxes, I just want the one box on our main TV...I had all the wiring in this house professional installed when it was built....I don't want ANYONE replacing wall jacks or any type of wiring. Where does this filter go?? Is it inside or outside the wall??? If it's outside, as I hope it should be, let us do it. If you can't figure out how to screw a filter into the outlet, then call for the "pro" install....Come on Cox, work with us here
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post #7869 of 8011
1/27/13 at 1:02pm
Quote:
Originally Posted by laytoncy View Post

Thanks for the help and email. I'll do that and get back to you.

They're basically tell me to get a DOCSIS 3.0 modem which is what I thought they would say. He said to check without the router as well but I really can't see that being the case as it was the same with my other router.
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post #7870 of 8011
1/27/13 at 1:16pm
Quote:
Originally Posted by fdxorf View Post

Quote:
Originally Posted by domino92024 View Post

There is just one filter - the MoCA filter - and it is only used if the WH DVR is installed. It's not needed for just a STB (4642HDC) in a non-WHDVR application.

BTW...in San Diego they are adding ESPD 3D in the Plus (1GHz/H.264) area. Boy, this is going to cause a few phone calls. biggrin.gif

This is what pisses me off......I would like to get the other HD channels that I now don't receive with my basic HDDVR....I don't want to network any other boxes, I just want the one box on our main TV...I had all the wiring in this house professional installed when it was built....I don't want ANYONE replacing wall jacks or any type of wiring. Where does this filter go?? Is it inside or outside the wall??? If it's outside, as I hope it should be, let us do it. If you can't figure out how to screw a filter into the outlet, then call for the "pro" install....Come on Cox, work with us here

The MoCA filter is a barrel type filter. If your MoCA DVR is NOT wired in a WHDVR type system, the filter can be screwed in series with the coaxial cable leading into the DVR, or screwed onto the coaxial input on the DVR itself (with the coax cable screwed in the other end of the filter.) In my installation, it is screwed into the output of the 1->2 splitter that splits my incoming cable to my DVR and modem.
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post #7871 of 8011
1/27/13 at 2:23pm
Quote:
Originally Posted by domino92024 View Post

The MoCA filter is a barrel type filter. If your MoCA DVR is NOT wired in a WHDVR type system, the filter can be screwed in series with the coaxial cable leading into the DVR, or screwed onto the coaxial input on the DVR itself (with the coax cable screwed in the other end of the filter.) In my installation, it is screwed into the output of the 1->2 splitter that splits my incoming cable to my DVR and modem.

So simple....I wonder why Cox feels they need to charge to do something this easy
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post #7872 of 8011
1/27/13 at 5:44pm
Quote:
Originally Posted by domino92024 View Post

The MoCA filter is a barrel type filter. If your MoCA DVR is NOT wired in a WHDVR type system, the filter can be screwed in series with the coaxial cable leading into the DVR, or screwed onto the coaxial input on the DVR itself (with the coax cable screwed in the other end of the filter.) In my installation, it is screwed into the output of the 1->2 splitter that splits my incoming cable to my DVR and modem.

I remember the filters that were installed when Cox first started offering broadband. This seems similar to me as far as the install from what I've seen here. They had to come install the modem and filter but it's not that way anymore.
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post #7873 of 8011
1/27/13 at 9:38pm
Quote:
Originally Posted by fdxorf View Post

Quote:
Originally Posted by domino92024 View Post

The MoCA filter is a barrel type filter. If your MoCA DVR is NOT wired in a WHDVR type system, the filter can be screwed in series with the coaxial cable leading into the DVR, or screwed onto the coaxial input on the DVR itself (with the coax cable screwed in the other end of the filter.) In my installation, it is screwed into the output of the 1->2 splitter that splits my incoming cable to my DVR and modem.

So simple....I wonder why Cox feels they need to charge to do something this easy

Their lack of faith in their customer? If the MoCA filter does NOT get installed and MoCA "noise" goes out on the line, the FCC could fine them. And after trying to explain the simplest electronic principles to the "average Joe", I can't argue too much. Those that can are held back by those who can't.
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post #7874 of 8011
1/27/13 at 9:44pm
Quote:
Originally Posted by laytoncy View Post

Quote:
Originally Posted by domino92024 View Post

The MoCA filter is a barrel type filter. If your MoCA DVR is NOT wired in a WHDVR type system, the filter can be screwed in series with the coaxial cable leading into the DVR, or screwed onto the coaxial input on the DVR itself (with the coax cable screwed in the other end of the filter.) In my installation, it is screwed into the output of the 1->2 splitter that splits my incoming cable to my DVR and modem.

I remember the filters that were installed when Cox first started offering broadband. This seems similar to me as far as the install from what I've seen here. They had to come install the modem and filter but it's not that way anymore.

I never had any kind of filter installed for my Cox (or @Home as it was called) HSI. Cable tech just split the incoming coax, and ran a coax to my modem. No charge, BTW. wink.gif
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post #7875 of 8011
1/28/13 at 4:22pm
What is up with this beyond abysmal service tonight.
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post #7876 of 8011
1/28/13 at 4:25pm
New Cox/Cisco Guide Shows Promise; Little Magic

"Cox says it will launch a new IP video gateway – six tuners, 2TB of storage – from Cisco in the first quarter of this year, and presumably that will facilitate the transfer of content between TV STB and mobile devices."

http://www.zatznotfunny.com/2013-01/new-coxcisco-guide-shows-promise-reveals-kinks/#
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post #7877 of 8011
1/28/13 at 4:35pm
for the second time after waiting in queue for 45 minutes, I got dropped as soon as they transfer my call, who installed this new phone system verizon.
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post #7878 of 8011
1/28/13 at 4:39pm
What's your call about? I used to get dropped all the time calling from certain cell phones. dunno why.


I'm interested in the 6-Tuner Interface, since Ceton has Delayed their Q Box because of Microsoft.
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post #7879 of 8011
1/28/13 at 4:43pm
Cablecard. Everytime I wait for beyond a resonable time I get dropped as soon as they transfer me. Last guy said he took down my number and would call back if the transfer didn't go through.....I'm on hold yet again of course.
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post #7880 of 8011
1/29/13 at 12:57pm
Quote:
Originally Posted by lupi95 View Post

Cablecard. Everytime I wait for beyond a resonable time I get dropped as soon as they transfer me. Last guy said he took down my number and would call back if the transfer didn't go through.....I'm on hold yet again of course.

You ever get this resolved?
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post #7881 of 8011
1/30/13 at 6:43am
Have you guys heard about Cox Wifi & Metro Wifi? I am live streaming a press conference today at 4pm if you want to watch it. This will let you use a secure wifi when you are on the go if you are a Cox HSI customer. http://ow.ly/hcIU1
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post #7882 of 8011
1/30/13 at 12:12pm
New On Demand content. Here are the paths.

Premiums/Encore
Premiums/Encore HD
FreeZone/Free Movies/MoviePlex
FreeZone/Free Movies HD/MoviePlex HD
MyPrimetime/Cartoon Network
MyPrimetime/TBS
MyPrimteime/TNT
Movies/New Releases/Indie Films
Movies/Movie Collections/Disney Pixar Movies
Movies/Movie Collections HD/Disney Pixar Movies
Movies/Movie Collections/”Best Of” series
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post #7883 of 8011
1/30/13 at 1:20pm
Quote:
Originally Posted by laytoncy View Post

They're basically tell me to get a DOCSIS 3.0 modem which is what I thought they would say. He said to check without the router as well but I really can't see that being the case as it was the same with my other router.

FYI, I had the same speeds as you mentioned in an earlier original post on this. I finally upgraded my 2.0 modem to a 3.0 modem and it made all the difference in the world. I now routinely get between 15-20mbps.
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post #7884 of 8011
1/31/13 at 6:31am
Quote:
Originally Posted by dyarns View Post

FYI, I had the same speeds as you mentioned in an earlier original post on this. I finally upgraded my 2.0 modem to a 3.0 modem and it made all the difference in the world. I now routinely get between 15-20mbps.

Thanks for the reply. It helps to hear that and I figured that is what Cox would tell me I just don't want to part with the $75-$100 for a new router. But hey you gotta do what ya gotta do.
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post #7885 of 8011
1/31/13 at 7:31am
If anyone missed the press conference & would like to watch the ribbon cutting the video is live on our NOVA YouTube.
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post #7886 of 8011
1/31/13 at 8:03am
I dont check news for a few days and I Miss all this!?



is it me or has the amount of HD Channels just before the 1500's decreased? (might just be me),
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post #7887 of 8011
1/31/13 at 9:58am
I recently upgraded my DVR to a Motorola 3400M. It seems to work okay in every respect except it fast forwards very erratically. The interval will forward 1-2 seconds at a time then shift to 12-15 seconds then back to 5-6 seconds then it seems to pause altogether before starting again. Now and then it will jump right to the end of the program where I get the stop/erase dialog box. What is going on here? Do I have a defective box or is this some software or firmware anomaly? I don't want to waste my time taking this DVR back to Cox just to get another doing the same.
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post #7888 of 8011
1/31/13 at 5:05pm
Anyone know if Cox is picking up Me-TV now that it is on a WVEC subchannel? Thanks.

Jim
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post #7889 of 8011
2/1/13 at 4:54am
Quote:
Originally Posted by SkateZilla View Post

I dont check news for a few days and I Miss all this!?



is it me or has the amount of HD Channels just before the 1500's decreased? (might just be me),

I think it's just you. biggrin.gif I don't think anything has been removed lately.
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post #7890 of 8011
2/1/13 at 4:55am
Quote:
Originally Posted by JimG19 View Post

Anyone know if Cox is picking up Me-TV now that it is on a WVEC subchannel? Thanks.

Jim

Not sure but it's my guest its a more when not if
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