Originally Posted by occasio
Did anyone notice any response issues with the whdvr starting yesterday?
Yes, only more than yesterday.
I have had consistent response issues with the Cox WHDVR system since it was installed in late December. Two service calls have improved the situation but problems persist. The location is Williamsburg area/James City County.
The network consists of 2 Cisco 8642 WHDVR boxes and 2 Cisco 4642 client boxes.
It took 3 techs most of the day to install the setup. They spent a lot of time testing all wiring from the street box to the Cox network interface, then checking the professionally-installed quad-shield RG6 wiring and structure/distribution box in my home.
Despite all of the testing and checking, the original Cox installers re-used some older coax cables that connected the Cisco boxes to the wall outlets. I have experienced many issues, mostly delayed channel switching and "not available" error messages. These issues have resulted in several "lost" recordings. A couple of times the entire network froze, resolved by calling Cox tech service with remote reset of the boxes.
Two on-site service calls have been done. On both occasions the problems found seemed to be with wiring. In one case, a splitter that was installed a couple of years ago (but apparently missed by the installation techs) was removed. This helped with one location. During the 2nd service call, defective cable connections were found in the cable connecting a couple of the Cisco boxes to the wall outlets.
Now, despite a "perfect" wiring setup and all new cables connecting STBs to wall outlets, problems persist, mostly "not available messages and slow channel changing. The FF/rewind functions are rather clumsy, also. Another minor issue is that recordings typically end 30 sec or so before the actual end of the program. The situation is better, but still not trouble-free.
My take is that there are two basic problems: 1 - whole-house network software and Cisco boxes are buggy, and 2 - the network is VERY sensitive to wiring/connection quality and possible noise/RFI problems. I'm certain that my home wiring is about as good as it gets (direct quad-shield RG6 from distribution box to each location) and new Moto Surfboard 6141 DOCSIS 3.0 cable modem.
I have carefully documented the problems (dates, times, pictures of error messages), and calls to Cox resulted in apologies and service credits to my bill. In one case, a whole month service was credited.
in addition to the poor service, I am disappointed that large, clunky cable boxes must be used. There is no reason that a large 9"x14" box is needed for "client" (non-DVR) box. I understand that DirecTV uses small boxes, about the size of a paperback book. Also, DirecTV does not advertise this, but apparently you can request and receive RF remote controllers instead of IR remotes.
I'm just before switching to DirecTV. If you order through Costco or Sams Club, there are substantial discounts, so the cost for a 5-receiver setup would be less than my setup with only 4 receivers.
Does anyone have any thoughts on this, either measures to resolve the Cox issues or comments on switching to DirecTV?