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post #3781 of 4173
Quote:
Originally Posted by KG7OR View Post

....As for the DVR, it seems to work fine for me. My only gripe is that the timing of some programs seems to be about a half minute to a minute off from Comcast's system clock. If I set a program to record from the menu without manually selecting a one-minute overlap at the end, I can expect to miss something. It's a minor annoyance that I live with by routinely adding another minute whenever I program something to record....

This is really getting annoying! Is Comcast's system clock off by a half minute from real time? Every program I record on the DVR (unless I manually change the start/stop time) starts a bit early and cuts off a bit of the end. I searched in vain for a way to adjust the clock on the DVR, and as expected, that's a system function, not a local DVR function. Anyone else notice this?

Thanks,
--RR
post #3782 of 4173
My 2nd Comcast gripe in one day. Sorry, but I think I'm not alone...........

Has anyone noticed a lot of Internet dropouts lately? The ON LINE led on the modem goes dark for maybe 5 to 20 minutes, then everything comes back with no action necessary on my part. It always happens while I'm in the middle of some important on-line function. Very frustrating!

I've been with Comcast Internet + TV for 5 years. This dropout phenomenon used to happen maybe once a month. It's gradually increased to virtually every day. Twice today! Anyone else seeing this? Is it them, or is it my gear?

Tks,
--Ron
post #3783 of 4173
Quote:
Originally Posted by KG7OR View Post

My 2nd Comcast gripe in one day. Sorry, but I think I'm not alone...........

Has anyone noticed a lot of Internet dropouts lately? The ON LINE led on the modem goes dark for maybe 5 to 20 minutes, then everything comes back with no action necessary on my part. It always happens while I'm in the middle of some important on-line function. Very frustrating!

I've been with Comcast Internet + TV for 5 years. This dropout phenomenon used to happen maybe once a month. It's gradually increased to virtually every day. Twice today! Anyone else seeing this? Is it them, or is it my gear?

Tks,
--Ron

Actually, I have good data on this the past few days because I am following RSS feeds of the wootoff (on woot.com) that is continually refreshing. If I have network issues it is really easy to see in the status, and I have not had any the last few days. Actually, we have not had regular dropouts since the summer when a guy came out and checked something in our neighborhood's front end and replaced it. I'm in Rancho Cordova so I don't know how relevant to Lodi it would be.
post #3784 of 4173
Quote:
Originally Posted by daemonic View Post

Actually, I have good data on this the past few days because I am following RSS feeds of the wootoff (on woot.com) that is continually refreshing. If I have network issues it is really easy to see in the status, and I have not had any the last few days. Actually, we have not had regular dropouts since the summer when a guy came out and checked something in our neighborhood's front end and replaced it. I'm in Rancho Cordova so I don't know how relevant to Lodi it would be.

Okay, thanks, that may help localize the problem a bit. Will appreciate input from anyone else, regardless whether you're seeing the problem.
post #3785 of 4173
Quote:
Originally Posted by KG7OR View Post

Okay, thanks, that may help localize the problem a bit. Will appreciate input from anyone else, regardless whether you're seeing the problem.

Actually, I think the comcast gods were punishing me for being a braggart last night.... Around 11:30p our internet went out, and it was still out around 12:30 before I fell asleep. I could fully ping or VNC any machine on my local network, so it wasn't my router, and I didn't want to wake my wife up by fiddling with the modem in the control panel. This morning, all was fine again.
post #3786 of 4173
Ok, now it is getting ridiculous. Again last night we lost internet for good sometime before midnight, and it was in/out all night. I tried to call comcast but the PHONE service was also out (I have triple play). The outage persisted until after midnight. This morning phone and cable are OK but internet is still out.

Anyone else in the Sacramento area experiencing outages? I've had no issues for many months.
post #3787 of 4173
Could we please get back on topic, which is Comcast Sacramento area HDTV Info and Reception? This is NOT the place for discussion of internet access and most of us forum participants don't look here for discussion of Comcast as an Internet Service Provider (ISP).
post #3788 of 4173
Internet service disruption is quite common when Comcast is upgrading and/or enhancing it's system such as the analog spectrum reclamation project(Project Cavalry) they're currently doing and might be doing in the Sacramento area.

Another common period of disruption is early afternoon weekdays.
post #3789 of 4173
Quote:
Originally Posted by keenan View Post

Internet service disruption is quite common when Comcast is upgrading and/or enhancing it's system such as the analog spectrum reclamation project(Project Cavalry) they're currently doing and might be doing in the Sacramento area.

Another common period of disruption is early afternoon weekdays.

I just love how Comcast notifies us long term subscribers...
I don't have Comcast's set top box, just a cablecard in my TiVo, so never hear anything from Comcast, not via email (which is through them and how I pay their bill) or postal mail. I heard it from Tivo, in an email from TiVo to my Comcast email address. TiVo emailed me about Comcast's Project Cavalry in my area. I've never heard word one from Comcast about this. Gotta love that Customer Experience. I just know that Comcast's listening, I can feel it.
post #3790 of 4173
Quote:
Originally Posted by daemonic View Post

Ok, now it is getting ridiculous. Again last night we lost internet for good sometime before midnight, and it was in/out all night. I tried to call comcast but the PHONE service was also out (I have triple play). The outage persisted until after midnight. This morning phone and cable are OK but internet is still out.

Anyone else in the Sacramento area experiencing outages? I've had no issues for many months.

Thanks for reminding me why I don't wan't to put all my eggs (Comcast Triple Play) in one basket. NO PHONE TO CALL COMCAST TO TELL THEM YOU HAVE AN OUTAGE. EMERGENCY SITUATIONS, EARTHQUAKE, FLOOD, ETC. Uhh, I really did try to dial 911, but got a message that Comcast was reclaiming analog cable channels and to try my call again later...

Do they offer Cell service (or should I ask)?
post #3791 of 4173
Well Monday is the beginning of Feburary which is the supposed date of the start of the project calvery conversion of analog channels 30+(expanded basic) to digital in our region. Something I'm currently not thrilled about :/

We currently have 4 televisions sets and the digital silver package with a DVR/HD box on the family room plasma then a second STB hooked up to an older analog set for a total of around $120/month.

The two remaining sets without STBs are HDTVs with built in QM tuners hooked directly up to cable which can pull in limited and expanded basic + locals in HD which we are happy with for those sets. From what I understand comcast will begin encrypting the cable signal thus making those tuners useless. So in our case we will be forced to get two more STBs(not sure on the monthly fee?) with HD capability just to be able to continue to receive the same level of service on those sets.

Now I know they have those free adapter(DTAs) but with HD sets those are pretty much useless since they only output to coax or composite..designed for analog sets really...thus causing a loss of PQ and local HD. I wonder if we can trade in that second STB(doesn't have HD compatible outputs) for a DTA on that analog set and a newer HD capable box to move to one of the other sets?

In the end its looking to me like they found a way to increase our cable bills without actually forcing a rate increase on us(which I'm sure will be coming as well).
post #3792 of 4173
With the move to digital, it does impact the internet side since the tv cable also go thru the same "box" on one of the poles. I did get a msg about something happening on 1/25/2010 & may have to redo my favorite channels & parent control; didn't see anything different or changes.

On the internet side, I think that docsis 3.0 is unofficially available as I can get the 16 mbps downloads (16/2); recently changed to the package as the pricing was lower (XF preferred plus).

My speedtests with the Comcast speed test site shows at least 16 mbps on a good morning; verified by my using ncftp to get an 81 meg demo file from the lucasarts; had a 19 mbps one morning & the lowest was 10+ mbps.

The current performance plus is supposed to be only 8mbps/2mbps, down/up.

So if Comcast is fiddling with the CMTS (or whatever it is), then it probably is for both digital & internet docsis 3.0. As a sidenote, did read that Auburn, Marysville & some of the outlying areas do have docsis 3.0 available, officially.

just my 2 bits.
post #3793 of 4173
On a possibly related note, we just had a planned "service interruption" on January 28th in Greenhaven. We were given notice the day before via a door hanger. The cable here is underground. They seem to have replaced the tap or whatever sits outside under the green plastic dome. The new tap was much bigger and required a larger dome to cover it. I checked my signal strength and it was much better after the interruption. It had been pretty weak before.

My impression was that they were doing the same thing all over the neighborhood. I'm not sure if this was some work necessary for docsis 3 or what. I should have just asked the techs, they were third party Comcast contractors.
post #3794 of 4173
Quote:
Originally Posted by citrus View Post

With the move to digital, it does impact the internet side since the tv cable also go thru the same "box" on one of the poles. I did get a msg about something happening on 1/25/2010 & may have to redo my favorite channels & parent control; didn't see anything different or changes.

Yes I'm quite disapointed in this. That message is usally the start of the roll out of the much improved A28 guide version. But it never came last week

Quote:
Originally Posted by citrus View Post

On the internet side, I think that docsis 3.0 is unofficially available as I can get the 16 mbps downloads (16/2); recently changed to the package as the pricing was lower (XF preferred plus).

No that fits within the DOCSIS 2.0 standards... I get 16/1.7 when I tested my connection recently, Comcast has been giving customers speed bumps over last year or so. They currently advertise the "Performance" tier as 12/2 when I look on their website.

Quote:
Originally Posted by citrus View Post

So if Comcast is fiddling with the CMTS (or whatever it is), then it probably is for both digital & internet docsis 3.0. As a sidenote, did read that Auburn, Marysville & some of the outlying areas do have docsis 3.0 available, officially.

Yeah frikin' Fresno and the Chico/Grass Valley/Marysville region have DOCSIS 3.0... But not the Sac region.
http://comcastcalifornia.mediaroom.c...?s=43&item=333
post #3795 of 4173
I just recently upgraded to a new sb6120 DOCSIS 3.0 modem here in Roseville and its using channel bonding with 4 downstream channels(feature of DOCSIS 3.0 and sign that you have it). The receive LED light also turns blue when its been enabled. A few others around Sac have reported it as well over on broadbandreports. Its definitely around now in some neighborhoods/local cities but its unofficial and you still cant order the ultra or extreme speed tiers.
post #3796 of 4173
Anyone got any updates on the move to digital? I was expecting to see something in the mail yesterday as we just got our Comcast bill. To my surprise nothing.

If they were going to start it this month as thought you would think they would have sent a notice.
post #3797 of 4173
Nothing here in Stockton either.
post #3798 of 4173
I'm trying to pick up Comcasts HDTV channels (Non premium content) by bypassing the DVR and connecting directly to the TV. I'm getting three channels, two 1080i and one 720p. Comcast states that they are not encrypting the non premium content (HBO/Showtime etc) so I'm not sure why exactly the TV can't pick them up. I have nearly 100 channels that come up as "Signal Lost" or "Cannot decrypt content".

I'm using a single splitter (Extreme model that they give with the cable modem kits) so I shouldn't be having a signal deg. issue. Any other ideas? I don't think it makes any difference, but I'm at the Venu.
post #3799 of 4173
Quote:
Originally Posted by RosevilleHT View Post

I'm trying to pick up Comcasts HDTV channels (Non premium content) by bypassing the DVR and connecting directly to the TV. I'm getting three channels, two 1080i and one 720p. Comcast states that they are not encrypting the non premium content (HBO/Showtime etc) so I'm not sure why exactly the TV can't pick them up. I have nearly 100 channels that come up as "Signal Lost" or "Cannot decrypt content".

I'm using a single splitter (Extreme model that they give with the cable modem kits) so I shouldn't be having a signal deg. issue. Any other ideas? I don't think it makes any difference, but I'm at the Venu.

You're misinformed. Comcast encrypts everything but our locals and maybe a few others like CSPAN. But you should be able to find the digital simulcasts of KOVR, KTXL, etc.
post #3800 of 4173
The only Comcast HD channels that are not blocked are the local tv stations. Here in Fair Oaks I am able to view HD from KCRA, KVIE, KXTV, KOVR, KMAX, KTXL, and KQCA using a an HDTV with a QAM tuner connected directly to Comcast. All except KQCA are properly mapped to their DTV channel numbers.

On another subject there is a story on the the front page of the Sacramento Bee today indicating that Comcast will turn off all analog channels with the exception of those in the limited basic package by the end of March.
post #3801 of 4173
So, basically, we are being forced into either using their crappy-ass DVRs, or get a Tivo/Moxi?

I love it. *sigh*
post #3802 of 4173
Quote:
Originally Posted by mrweirdo View Post

Well Monday is the beginning of Feburary which is the supposed date of the start of the project calvery conversion of analog channels 30+(expanded basic) to digital in our region. Something I'm currently not thrilled about :/

We currently have 4 televisions sets and the digital silver package with a DVR/HD box on the family room plasma then a second STB hooked up to an older analog set for a total of around $120/month.

The two remaining sets without STBs are HDTVs with built in QM tuners hooked directly up to cable which can pull in limited and expanded basic + locals in HD which we are happy with for those sets. From what I understand comcast will begin encrypting the cable signal thus making those tuners useless. So in our case we will be forced to get two more STBs(not sure on the monthly fee?) with HD capability just to be able to continue to receive the same level of service on those sets.

Now I know they have those free adapter(DTAs) but with HD sets those are pretty much useless since they only output to coax or composite..designed for analog sets really...thus causing a loss of PQ and local HD. I wonder if we can trade in that second STB(doesn't have HD compatible outputs) for a DTA on that analog set and a newer HD capable box to move to one of the other sets?

In the end its looking to me like they found a way to increase our cable bills without actually forcing a rate increase on us(which I'm sure will be coming as well).

Yes I read about this in the Sacramento Bee. So I guess this is the reason why some channels have been dropping off via QM tuners. Now, does anyone know if the newest Comcast Digital Transport Adapter would bring those channels back? I understand these boxes have to be activated by Comcast by I'm wondering if I hook one of these boxes to an QAM ready TV it would bring back those expanded channels that are going away because of this digital conversion. We've lost so far TLC and History Channel, I'm wondering what else would go away. Anyone tried using the Digital Transport Adapter yet?
post #3803 of 4173
Quote:
Originally Posted by RosevilleHT View Post

So, basically, we are being forced into either using their crappy-ass DVRs, or get a Tivo/Moxi?

I love it. *sigh*

No, you just need a Comcast HD cable box if you want to get non-premium HD channels (and subscribe to Standard Cable or to the Starter Package, same price).
post #3804 of 4173
Quote:
Originally Posted by Rory Boyce View Post

The only Comcast HD channels that are not blocked are the local tv stations. Here in Fair Oaks I am able to view HD from KCRA, KVIE, KXTV, KOVR, KMAX, KTXL, and KQCA using a an HDTV with a QAM tuner connected directly to Comcast. All except KQCA are properly mapped to their DTV channel numbers.

On another subject there is a story on the the front page of the Sacramento Bee today indicating that Comcast will turn off all analog channels with the exception of those in the limited basic package by the end of March.

Yess, finally our 60-day notice!
post #3805 of 4173
Quote:
Originally Posted by dcontto View Post

Yes I read about this in the Sacramento Bee. So I guess this is the reason why some channels have been dropping off via QM tuners. Now, does anyone know if the newest Comcast Digital Transport Adapter would bring those channels back? I understand these boxes have to be activated by Comcast by I'm wondering if I hook one of these boxes to an QAM ready TV it would bring back those expanded channels that are going away because of this digital conversion. We've lost so far TLC and History Channel, I'm wondering what else would go away. Anyone tried using the Digital Transport Adapter yet?

Accoring to the SacBee article the DTA's will be made available Friday of next week. And yes the DTA gets them back. Generally a QAM tuner won't work because Comcast has been keeping them protected, and in areas where they initally didn't protect them they eventually did after a grace period of sorts to get people used to the digital only reality.

http://www.sacbee.com/127/story/2517470.html
post #3806 of 4173
Quote:
Originally Posted by SpHeRe31459 View Post

Accoring to the SacBee article the DTA's will be made available Friday of next week. And yes the DTA gets them back. Generally a QAM tuner won't work because Comcast has been keeping them protected, and in areas where they initally didn't protect them they eventually did after a grace period of sorts to get people used to the digital only reality.

http://www.sacbee.com/127/story/2517470.html

Okay, so here is THE question. Our current subscription is "limited basic". One HDTV (QAM) set is connected directly to the wall (no box). I can get all local HD channels plus those in the "standard" package, like disney, discovery, etc. (TLC and History have gone away). The other TV set has NTSC also connected straight to the wall. That will get all the "standard" channels but of course no HD because it's not an HDTV. Now, so I guess the channels on the "standard" package have been all analog and these are going away? If I get the DTA box and connect it for example, wall to DTA box to HDTV, would the QAM on the HDTV pick up those channels it used to pick up? or is QAM dead when this transition is complete as far as picking up those channels in the "standard" package? Thanks!
post #3807 of 4173
from what I understand and have been reading so far is that qam will only be able to pick up the local stations in HD(KCRA, KQCA, CW31, CBS13, FOX, PBS) (basically the same what you could get with an over the air antenna) and a couple of local access stations/infomercial channels at least for now. You will need to install an A/B switch before the DTA too(wall output side) in order to pass HD signals down the coax to the QAM tuner on your tv as the DTA seems to block it(outputs analog only). Other then that qam will be useless in the TV now because of the encryption Comcast will be using.

Also standard def PQ will be noticeably worse using the DTA on an HDTV instead of the built in QAM tuner(currently in use).

I wish Comcast thought about us people with bedroom HD sets They need a DTA option that supports component or HDMI output with HD support built into the box. Seems like people that adopted newer technology TVs will get punished and pushed towards considering a cable box rental for additional sets.
post #3808 of 4173
Quote:
Originally Posted by dcontto View Post

Okay, so here is THE question. Our current subscription is "limited basic".

If you really do have limited basic then you're not supposed to be getting much of anything other than the local channels, public access, and a few channels like CSPAN. This is the only analog tier that Comcast will keep alive for legacy sake until 2012.

To get any more channels you have to be at the "Standard Cable" level which will be changed to the "Digital Starter" tier for the transition (they cost the same and it's what Comcast sells to new subscribers anyway). In most markets Comcast has generally been giving folks who have to transition (from an applicable analog tier) one full featured set-top box (for a main TV) and 2 DTA's at no charge.

Quote:
Originally Posted by dcontto View Post

One HDTV (QAM) set is connected directly to the wall (no box). I can get all local HD channels plus those in the "standard" package, like disney, discovery, etc. (TLC and History have gone away).

Again, if you're really on limited basic you shouldn't be getting those extra channels anyway...
https://www.comcast.com/Customers/Cl...neupPopup.ashx

But yes that sounds correct, the QAM tuner will find the HD versions of the local stations. The rest are being found by the analog tuner as analog cable stations.

Quote:
Originally Posted by dcontto View Post

Now, so I guess the channels on the "standard" package have been all analog and these are going away?

Yep. Everything above ~Ch. 25 will be digital by the end of March.

Quote:
Originally Posted by dcontto View Post

If I get the DTA box and connect it for example, wall to DTA box to HDTV, would the QAM on the HDTV pick up those channels it used to pick up? or is QAM dead when this transition is complete as far as picking up those channels in the "standard" package? Thanks

The DTA is for legacy TVs only, it only has a basic RF (coaxial) output that can be set to ch. 3/ch. 4 like a VCR. It is not made for an HDTV set. You'd need to get a proper HD box from Comcast.

The QAM tuner should be of the same use to you post-transition as it is now, it will pick up the locals. Everything else already is encrypted, and that likely won't change, or if it does, it will only be for a short period of time while Comcast changes how they lock things down.

If you're really only paying for limited basic and not standard cable (formerly known as expanded basic) then you're not entitled to any DTAs, etc. because the limited basic tier isn't going away.
post #3809 of 4173
Quote:
Originally Posted by mrweirdo View Post

I wish Comcast thought about us people with bedroom HD sets They need a DTA option that supports component or HDMI output with HD support built into the box. Seems like people that adopted newer technology TVs will get punished and pushed towards considering a cable box rental for additional sets.

Comcast has a small HD box in some markets, I have no idea if they will bring them here now that we're transitioning. I'd like to get one for my bedroom. It's made by Pace called the RNG100. People say it's about the size of a basic network switch or home Internet router.
post #3810 of 4173
Quote:
Originally Posted by SpHeRe31459 View Post

Comcast has a small HD box in some markets, I have no idea if they will bring them here now that we're transitioning. I'd like to get one for my bedroom. It's made by Pace called the RNG100. People say it's about the size of a basic network switch or home Internet router.

That's a really nice looking box..much better then the motorola crap they use around here. I highly doubt we will see those since they use motorola(looks like it requires a two-way system as well). Would be nice for my room too.

As far as boxes we already have an HD DVR in the family room(main TV) then that second digital box in a bedroom(analog tv). We pay extra for that second box I think its called the digital equipment package for $7.50 month. Then the DVR is a separate charge for $15.95. I'd be curious if we are entitled to one free box? we subscribe to Limited and Expanded basic + the digital silver package $36.99(includes HBO).
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