Sacramento, CA - Comcast - Page 133

I'm not sure if that delay also include the Sacramento region. The press release says nothing of a delay till august.


http://comcastcalifornia.mediaroom.c...?s=43&item=370

I just called Comcast, they said they are still in the middle of the transition and we should have all of our HD channels in the Sacramento region hopefully by tomorrow evening. Sacramento is not delayed until August, I believe that was another region they were speaking of in a previous post.

I would ask them the August question point blank, because that press release sure sounds like the remainder of the channels won't come until August. I hope that isn't the case.

Ugh, I can't think of a more awkward way to introduce a new set of channels than the way they've done it. Leaving 1/4 the channels on the 900's and the rest in the 700's, and not even adding all the ones they were supposed to for another 6 weeks? Ick.

Sacramento, 95842 here.

Hmm, I would believe the PR over a phone agent.

some snippets from Comcast to Launch 81 New TV Networks in Sacramento as Part of Its XFINITY TV Service

"Comcast's California Region today announced that it will launch 81 new TV networks for customers in Sacramento ..." "The new channel launches will take place in two waves - the first today and the second wave in August. "

"* Will launch or move in second wave in August."
(nice lists with all the 703-746 channels with *'s)

"All remaining HD channels will move from their slots in 900 channel range to their corresponding channel number in the 700 channel range in August."

Oh well, will know for sure tomorrow evening.

I tend to agree with you, Comcast support reps on the phone tend to be less informed than the customers at times. It's pretty sad.

However I'll keep a glimmer of hope that the rep knew what she was talking about.

This will be interesting to see how long it takes TiVo/Tribune to update the guide, then deal with more moves later (if thats the case).

Update for TiVo users. I get guide info for the 700's that I can see now. However they removed all 900's, you have to re add the 900's that are still running, they don't have guide info now.

What a mess.... Leave it to comcast to make things more difficult than they need to be.

Hopefully, Manteca won't be far behind. I just had the unit dial in and nothing new. Or do I need to redo guided setup?

Does Sac have a different channel line-up then? My Speed HD is supposed to come in at 731. .... in August.

My change was automatic, I just noticed it when I flipped from the ps3 back to tv. You could try to connect to the tivo service under settings. I wouldn't run guided setup again.

Speed HD is still 965 here, I have no guide info though for anything in the 900's.

Has anyone contacted TiVo support yet to find out when we are getting our guide data back for the remaining channels in the 900's? As of now, none of my season passes will work for any of those channels (good thing most shows have ended their seasons on network TV).

I have a ticket open with Tivo. They didn't know much, but they said they would escalate after I attempted another guided setup. I did so with no results, so Monday morning I will call back in and request that they escalate to their team. Unless they are already on it, then I'm told that it will take as much as a week.

If I contact them, do you have any ticket number I should reference?

They said that about the channels in the 700's too, and those had guide info fairly fast. I am still not sure why TiVo not only did not give guide info for the remaining 900's but it also removed them all and I had to manually re-add them to the channel lineup.

This smells of a Comcast screw-up, they are rather known for them

I ended up reporting the issue to Tivo via email support. They asked me for some details and here is the information I provided them:

(I reported 2 separate issues: some of the new channels are showing Pacific time zone listings, but the channels are following the Eastern time zone schedule, and the missing 900 channel listings)

At 9:30AM today, I just verified that is what was playing on each of the affected channels:

766 - Cartoon Network HD was playing "BrainRush", but guide shows "MVP"
777 - BET HD was playing "Sunday Best", but guide shows "Bobby Jones Gospel"
778 - CMT HD was playing "Top 20 Countdown", but guide shows "CMT Music"
781 - VH1 HD was playing "Randy & Ray J", but guide shows "Top 20 Countdown"
782 - MTV HD was playing "World's Strictest Parents" but guide shows "Sweet 16 Blingest Bash Countdown"
793 - Hallmark Channel HD was playing "Come Dance At My Wedding" but guide shows "Wedding Daze"

If you need further examples, go to the guide listings, look at what it shows playing 3 hours in the future to see what is actually playing on each of these channels.

These are the channels showing "To Be Announced" (these channels did not move, only the listings were deleted):
903 - KCRA HD
904 - KQCA HD
906 - KVIE HD
908 - KTXL HD
910 - KXTV HD
912 - KMAX HD
913 - KOVR HD
914 - HDTV HD
917 - NFL Network HD
918 - A&E HD
920 - CSN BA HD
921 - CSN CA HD
923 - ESPN HD
924 - ESPN 2 HD
925 - Golf HD
926 - TNT HD
927 - Universal HD
937 - USA HD
942- Syfy HD
953 - TBS HD
965 - Speed HD
966 - Versus HD

Does anybody know when the new international channels will be available in the Sacramento area?

It should be noted that Comcast is in regular contact with TiVo on getting the program guide on the TiVo HD/HD XL and Premiere boxes to see the channel lineup correctly.

We're going to have to be patient, because Comcast has yet to move the 700-746 Music Choice channels to 900-946 in the Sacramento, CA area. As such, if you're a TiVo user like I am, it will still take a while for the TiVo program guide to be accurate again the final move occurs.

Tribune Media and the site Zap2it.com are the ones who provide Tivo with the guide data. They are showing all the same issues that Tivo's guide data is. Tivo mentioned when I called that since they are getting so many issues they are trying to rush the fix, but it's up to Tribune to fix their side first. Most likely it's Comcast not providing enough advanced notice and the other players trying to play catch up and not doing a good job at it.

Any particular source for this statement? Because it almost makes it sound like Comcast is interested in good customer service, and that does not sound AT ALL like the Comcast I have come to know and hate.

So if you have some sort of inside information about the changing practices at Comcast, I would ask you to please share with the rest of us.

[Apologies if this comes off as snarky, but my experiences have taught me that "caring about the customer" and "Comcast" is not a realistic combination.] We will be lucky if this gets resolved within the week, and if it does, it will have everything to do with TiVo getting it done, not Comcast.

The guide data from Tivo's third party has reverted the the pre-update state where HBO and other moved channels are now back in the 900's. Most likely, they reverted to a backup database to get the channels back. Based on the movement I see on the guide data, I'd say it's another day before everything should be correct.

So does that mean we lost all of our program guide data for the 700's? Did it remove the channels in the 700's too? When the guide data appeared for the 700's I had to re-add the 900's that were still live, but all guide data was gone.

Might have spoke too soon. Guide data is now back to no 900's. Just because Zap2it updates the site, doesn't mean that Tivo will update until they have verified the lineup.

I have no guide data on the 900's either. I did get a flyer today in the mail saying that the transition would be delayed and not complete until August 3rd. I would be curious as to what the reason for the delay is, though I know Comcast wouldn't say since that might be good customer service.

The part that irks me is Comcast should have notified their CSRs, I would bet I wasn't the only one that was calling this weekend wondering what was going on. Rather than stringing me along with "it won't be complete till Sunday" as well as other lines they should have just said what it was... delayed.

I must be having a run of good luck because in the past:

1) They came out and fixed a poor connection (found out the external cable into the house had gone bad) in very short order.

2) Have been very responsive to queries about Xfinity upgrades as it was being planned.

3) Worked quickly to get my TiVo HD XL working with the M-Card CableCARD on my TiVo, including all the channels available in the Digital Preferred service.

4) And actually apologized for the delay in moving the Music Choice channels to 900-946 so the final HD channel allocations are completed.

EDIT: It should be noted that Tribune Media Services has NOT completely upgraded the TiVo Program Guide information due the delay in the moving of the HD channels into channels 700-747. I've already reported to TiVo a problem with the current Program Guide, and TiVo is forwarding the information to TMS to set up guide information for Channel 47 (GSN) and Channel 754 (Discovery HD Theater) correctly, and make sure Channel 750 is only for Discovery Channel HD.

Comcast had similar issues when they set up the Xfinity lineup in the Bay Area, and it took them about two weeks to get TMS to display the right guide information on TiVo DVRs. Right now, the TiVo DVRs--at least in Sunnyvale, CA--have proper guide information with the channels in the Bay Area.

It is a bit annoying to not have guide info for the channels in the 900's. At least most programs seasons are at a close or I would probably be a bit more peeved.

It looks like the TV Listings at www.zap2it.com now show a mostly correct channel lineup (has some duplicate channels, which were relocated from the 900 range to the 700 range), but the TV Listings on TiVo's site are still incorrect. I guess it's up to TiVo to accept the new listings from Tribune Media Services (www.zap2it.com) now.

I'm not sure how much of this issue is caused by Comcast, but it would be nice if their own web sites were updated to show the correct lineups. Their channel listing at http://www.comcast.com/Customers/Clu/ChannelLineup.ashx doesn't show any of the new channels in the 747-800 range and the TV Listings at http://www.fancast.com/tv-listings shows the new 747-800 channels, but is missing all 900 range channels.

By the way, I'm communicating with TiVo Customer Support right now and requesting they put back the 900-series channel information on a temporary basis until August 3, 2010. I hope it works!

My TiVo Series3 connected to tivo at ~4pm today, and got those changes. Then I went back thru and unchecked the 900s that have moved.

I did the same thing and the lineup seems to be okay--for now! G** help us all if Comcast suddenly decides to do the Music Choice/900 series HD channel swap before the August 3, 2010 date, though.

I connected to TiVo this evening and got back the 900 channels as well. Only had to manually remove these channels, which no longer exist (since they were moved): 915, 922, 928, 938, 939, 941, 944, 948, and 949.

Now, the only remaining issue is the following channels which the TiVo guide shows as being Pacific time zone channels, but they are actually airing based on the Eastern time zone schedule (so don't try recording any shows on these channels yet):
766 - Cartoon Network HD
777 - BET HD
778 - CMT HD
781 - VH1 HD
782 - MTV HD
793 - Hallmark HD
794 - Hallmark Movie Channel HD

I just reported these remaining lineup issues using this form:
http://www.tivo.com/setupandsupport/...neup_tool.html

Hopefully the transition of the remaining channels on August 3rd will go smoother than this (but I'm not betting on it).

I'm not sure why anyone is happy to have Comcast shoving these additional HD channels down the same small pipeline - to do it they're compressing existing channels.

Since the change a week or two ago, all of my existing HD channels look HORRIBLE now. I have World Cup games recorded from before the switch to prove it. Before the switch quality was fine, now it's at least 33% worse.

I hate Comcast. They have the worst box, the worst prices and now bad HD to top it off (at least the HD was decent before). Time to switch.

I don't know--I've seen ESPN HD and ESPN2 HD before and after channel changes and I don't see any change in the picture quality of the channel. I must have a nice connection of something.