Originally Posted by cksacramento
Which three channels are not showing up correctly in the guide?
Does your TiVo guide show the same listings as zap2it for those three channels (for your zip code)?
The channels are:
767 - NICKHD
768 - ABCFAMHD
769 - DISNHD
Disney got fixed yesterday. I check zap2it.com several times a day to see if they've fixed the issue and yesterday they had it fixed and so I did a manual TiVo update because I didn't want to wait for it to do it overnight, and the channel guide was corrected.
Here's what's going on. I call TiVo support, they (because it's all they know how to do) write up a support ticket and it gets sent to their mysterious "line-up" department. Their "line-up department" most likely tries to get a hold of Tribune Media to get them to correct the issue. So basically, from me to Tribune it has to go through at least 2 people. Too much room for error and ball dropping.
What sucks is that it's a simple issue of them switching the channel guide to a west coast feed. For example, when Disney HD got fixed yesterday, the call letters went from DISNHD to DISNHDP. I wish I could contact Tribune directly to get it fixed. I can't even talk to Tivo's lineup team because they "can't give out those numbers".
I know it's not Tivo's fault, but I've had to call twice and submit 3 support tickets, and each time they tell me it's going to take 5-7 business days. Fine. I can accept that, but they've given me resolve dates twice now and the issue wasn't resolved by those dates. PLUS, the guy I talked to on Sunday told me that if this didn't get resolved by Tuesday, I can call back and they would conference me in with the lineup team and expedite the issue. Now it's Thursday and the support guy I just talked to tells me that's not possible. They shouldn't promise me things that they can't hold up to. THAT'S why I'm upset.