Official Sanyo HT32744/HT30744 thread - Page 89

Well. Lets hope someone will come along with a fix for us. Take care.

Well, Mary Jo and Sanyo came through, and my tv is now in the repair shop getting fixed.

It dawned on me this morning that I had used my AMEX card to purchase this tv so they should cover the warranty through Dec 23 of this year since I purchased it on that day in 2004. Thankfully I kept the receipt so hopefully they will take care of this for me. Looking at the warranty from Sanyo they agree to replace the set for up to a full year so I'm hoping AMEX will do the same or give me a full refund (doubtful).

I'm not impressed with Sanyo customer support. I called this morning to get a list of local repair shops of which they had two listed. The first number I called was for a rental place that in their automated phone system options did not have a listing for tv repair. After I waited for the operator for a few minutes I was sent to the voice mail system where I was told the voice mailbox was full and then I was disconnected. They will not be getting any of my business even if they do repair tvs. The second phone number was for a company located in a neighboring city about 30 minutes away. I called them but probably won't carry my tv there. While I was talking with Sanyo customer support rep I asked him about the problem I was having. He spent several minutes trying to convince me that the the problem was due to signal bleed between digital and analog and that all tvs would experience this problem. That was a load of crap and I told him so. The tv has worked well for almost 2 years and for it to suddenly become so blurry that it wasn't watchable is most definitely a problem with the set and not "signal bleeding". Anyway I filed a claim with Amex and they will pay to have it repaired, if it is repairable. If not they will reimburse me for the purchase amount of the tv.

Last update on this. Just got my tv back from the repair shop, and it appears to be fixed. Sanyo set up the repair, sent the part to them, and paid for labor. I couldn't ask for more since i'm out of warranty by 9 months. If you have the green tint problem, and you are out of warranty, give them a call anyway and they'll probably fix you up.

I was just quoted around $400 to fix my problem. I'd almost rather have the money and buy a new tv.

FYI - after owning the HT30744 for almost two years I experienced the green hue issue for which turned into the no imagine whatsoever issue, Sanyo & Walmart exchanged the TV with no problem.

Hi All,
I hope this is the right place for this. I have been reading most of these posts, but haven't seen one to match my problem.
I have owned this Sayno HT32744 for a yr now. One thing that seems to be happening is that every so often my picture will brake-up into many pictures stretching from the top to the bottom but only about 5 wide. So it's like having vertical venetion blinds with the same picture on all blinds. It last about a couple of seconds then goes away.
Could this come from interference?
Has anyone seen this before?
Thanks in advance

Hello all,

I need help. I have had my set (ht32744) for a year. I purchased a ps3 and tried for the first time to connect via hdmi. The ps3 is currently setup via component. When I try to initialize the hdmi setting the screen goes black the hdmi in the top corner dissapears but nothing is on the screen or heard through audio. I tried all the ps3 settings. Hold the power button for 5sec. It detects an hdmi connection but when I tell it to connect via hdmi nothing happens. I then thought it must be the ps3.

I then took the system to a friends house that had a tv with hdmi and it picked up and played with no problems in hdmi. I have no Idea why his hdmi works and mine doesn't.

I tried different cables nothing worked. I am totally stumped.

I had a cable box that had dvi outputs I picked up a hdmi to dvi adapter. I turned on the box the picture came up then went away. I am totally fustrated and almost out of options. Any help would be appreciated. Does anyone have any problems with the hdmi on these sets.

IS it worth fixing. I called the sanyo support but get the vanilla treatment. Is there a setting I can adjust or check in service mode?

Thanks

My HDMI stopped working to my PC with my Sanyo, but both still worked with other devices. I eventually gave up on getting the two to play - the quality wasn't that impressive anyway.

So, without reading this HUGE thread, should I get the 30" WS SANYO???

If you can afford it, I'd buy a 32" LCD. The "generic" models are in the $500-$600 range nowadays, and will look better than the 30" Sanyo.

I see the 'vertical blind' effect on my HT27745 periodically, but only when my daughter plays her X-Box (connected via component, it has no HDMI). I'm now thinking it's in the set, opposed to the game console.

Purchased my HT32744 television 16 months ago from WalMart. The last week the screen turns green after a few minutes of operation. This TV has very few hours as my wife and I work all day and spend most of our nights out. It appears Sanyo has a big problem with this condition. I'm calling them in the morning to see what they plan to do. I will let you all know the out come as soon as I get answers.

After reading everyone's recent horror stories - I dug up my receipt and the three-year warranty that I purchased the following month just in case I need it in the near future.

Don't be too worried - the thread is full of horror stories now because this model is out of date and not for sale anymore. That means the only questions that will come in are from people having problems with the set. Mine is still running flawlessly

ditto that...there are a LOT of these TV's out there. The general vibe feels like Sanyo takes care of most people too regardless of warranty or reciept.

I'm not that worried - I was just making sure that I knew where my info was in case anything ever happened. It's been running great since March '05, and I will finally be playing w/ the HDMI input over the next couple of weeks.

I've owned my HT30744 for 2 years to the day as of Tuesday the 26th. The screen had started greening a good while ago however we pretty much grew adjusted to it. It wasn't until I received an Xbox 360 for Chistmas and hooked it up via component cables that green coloring become less of a nuisance and more of an outright impairment.

Having found this thread, the first thing I tried was tilting the TV on it's right side. Lo and behold the fixed the problem, not just temporarily but for the entire length of time the television was on from the point of the tilting. One tilt a day kept the green away until the TV was turned off again. Even with this new cure for the green, I had read many a post that mentioned that the problem was progressive and I decided to bite the bullet and call Sanyo, knowing full well what might happen thanks to many other user's accounts. Dave at Sanyo customer service proved incredibly helpful, and told me to take it back to any Wal-Mart and get the replacement HT30746 model, despite the fact that I was an entire year out of warranty and had no receipt.

Figuring that I'd rather take the new model and not push for a repair since I was so far out of warranty, I called the local Wal-Marts until I found one that had the unit in stock. This proved to be a trying enough event that it almost completely negated the positive experience I had with Sanyo. Regardless, we found a unit at a Wal-Mart a mere 6 miles away so I made arrangements to help move the behemoth of a television.

The Wal-Mart exchange process wasn't smooth by any means, but having been prepared to go in swinging, I was pleasantly surprised. The customer service employee was extremely patient and had no qualms with my story. I explained the situation and gave him the phone number for Sanyo which Dave had instructed me to do. They were able to get Dave on the phone after a brief wait and he was able to walk the CS employee through the transaction.
When all was said and done, the entire service desk experience probably took close to an hour as CS was usually waiting on hold for Sanyo, the electronics department, or a manager for the majority of the time.

As for the HT30746 itself, I can't say I'm entirely pleased with it. It's a little lighter than the HT30744, but it's still a monster. The new beveled speakers on the front are a little sleeker looking as well. The image quality however is a mixed bag. With the Xbox 360 over component, the image quality is on par with the HT30746, and the interference I had experienced previously is noticeably absent on the new model. The HD experience is definitely an improvement.

Digital cable over coax however is another story. The SD picture is just awful. Everything looks incredibly grainy, and small text is damn near impossible to read. The default picture settings for the TV are also terrible. Everything looks incredibly washed out and bright. I've done some tweaking, but if anyone has AVIA or DVE settings for the HT30746, I'd greatly appreciate them.

After all is said and done, I honestly wish I would have pushed for repairs to my HT30744, but being so far out of warranty, I didn't want to risk it. If any HT30744 users have the option of a Sanyo repair, or a cheap out of pocket, I'd highly suggest taking it versus trading in for the HT30746.

Has anyone been able to play the ps3 on the ht32744 model via HDMI? Or can someone test one. Just need to know if there is a problem with my hdmi.

Thanks

Yes,

I've been using the HDMI for the last 14 months. I do remember a couple of times that it wouldn't connect. It might have been the cable box or the TV. Typical turn things off and back on or unplug and replug. Nothing chronic or permanent.

This is directed more to RPerry, but other responses would be welcomed. My HT32744 is 16 months old. It started with a purple blob in the lower right quadrant about 6 weeks ago. Turning on/off would clear it up. Recently a blob (sometimes purple, sometimes red) has shown up at about 9 o'clock about 1/3 in front the side. I'm going to call Sanyo. What kind of responses has Sanyo been giving considering that there isn't an equivalent to the HT32744 anymore.

I must say Sanyo handled this issue very professionally. I called and was told they had a problem with the color modules on these tV's and all I had to do was bring it back to Walmart and instruct the Walmart customer service rep call Sanyo for approval and I would be issued a full credit including all taxes payed. I did this and received my full credit with no problem even the Walmart rep was surprised. Sanyo did such a great job taking care of this problem I purchased a new Sanyo 42" plasma tv the same day using my credit. My hat is off to Sanyo for such a standup operation.

We had similar except we had "greenie" problem. It took several calls to Sanyo and local Walmart store to get a good result. We eventually received full credit towards a replacement set. Our choice was a Sanyo 37"LCD.. Working great for the past few weeks.

Good luck. I hope you are as fortunate.

RPerry or OKGramps - Do you happen to remember the customer service rep that helped you? I just called Sanyo regarding having the same issue and was told that they are no longer allowing exchange at Wal Mart. Since both of you had success recently, I was hoping to contact the same CSR that you talked with.

I talked to a young lady at Sanyo Customer Service yesterday. I explained that my 16 month old HT32744 had blotches. She said that they were taking care of color issues irregardless of age and proceeded directly to a Walmart return. Her only comment was that I needed to handle the return between 7:30am and 7:00pm Central Time. That is when Sanyo Customer Service is open so Walmart can call them. So far so good.

I was surprised when Walmart and Sanyo allowed me to replace with a like item after the warrany went out. In my case Walmart did not have a TV service rep in the area. Since we have the maint. agreement, all was good. BTW the new Sanyo LCD is great! I did have to make several calls to both, so patient persistent may have been the key for us. I think the rep I talked with was Jim. Most of my calls were late morning, PST.

Good luck!

so it isnt just me? holy crap. looks like i wil be calling sanyo. thing is only happens when connected to external sources so i was thinking it was my dvi cable but it was happening on my svid as well so i thought maybe possible power and source signal overlap or what ever. anyway awesome. anyone have a # to call?

Why would the Sanyo have only a 90 day warranty if purchased from Value City?
Why would the mfgr. warranty vary by vendor?

refurb