Well, I finally got my new DP32746, but it was no picnic. Hopefully posting my experience here will help any other guys that have the same issue.
Here's a couple of pointers to make sure your exchange goes well:
1. Make sure you have your original receipt. They'll try to scan it, many, many times.
2. Having the original box is a major plus. They'll try to scan that too.
3. Take your manual and remote! Says so in the manual!
The manual's warranty will do wonders for convincing them they're wrong.
4. Call them ahead of time to get it approved. If you forget and you're already there, don't bring in the TV till you know they'll exchange it and they have your replacement.
5. Make sure you're there during Sanyo's business hours just in case everything doesn't go so well in the next item.
6. Tell them that all Sanyo TVs can be returned for an exchange after 90 days. They'll try to tell you they don't take TVs after 90 days. If they won't listen show them your warranty on page 30. They'll now can a manager to get it approved.
If the manager does not approve(because of out of warranty, etc,) then tell them to call the 800 number listed on page 30 of the manual.
7. Just because they finally approve the exchange, it ain't over. They'll have problems doing the exchange because the UPC number and the bar code on the receipt will not come up with a product or price. They'll need to verify the cost of your old TV. For me, they had a guy in Electronics go look it up. No matter the cost they come up with they should refund your purchase price. I'm not sure if they're suppose to refund the taxes, but for me they didn't and I forgot to ask.
8. They'll finally realize they no longer sell the same TV anymore. Be adamant that you are picking the TV of your choice and will pay the difference if it's higher.
9. Don't forget the 2-year extended warranty. It's not as nice as taking back to Walmart
, but you can still take it back there during the first year. After that, check your extended warranty plan for the number to call.
10. Don't forget batteries or cables before you leave. My Sanyo DP32746 didn't come with the necessary 2-AAA's.
My experience took just about 1.5 hours. Hopefully yours will be better. If there are any Walmart Electronics Dept. employees here, please for the love of God tell your Customer Service department that Sanyo TVs have a 1 year in-store replacement policy and to make sure they have some way of verifying the price if the product or receipt codes are no longer in the computer. Waiting 30-50 minutes for that was insane.