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Official Sanyo HT32744/HT30744 thread - Page 91

post #2701 of 2894
I have a HT28745 - the 28 inch model - which I bought at Walmart at the end of last april. It died yesterday - it just won't turn on. I'm greatful this thing died on the 342nd day of a 365 day warranty. The warranty says they'll replace it with the same TV or a TV of equal value.

Obviously, they don't sell this 28 incher now, any idea what I can expect? Will they give me the next best Sanyo TV they have, or will they merely credit me the $380 I paid for this TV, toward the price of a new TV? I expect I'll just get the credit, but it doesn't seem quite fair to me because I can't buy any HDTV for $380. I suppose I'll be happy with whatever I get, but I'm just hoping somebody will chime in saying they had the same issue and they got an upgrade free of charge.
post #2702 of 2894
I just wanted to thank the posters on this forum for thoroughly convincing me NOT to purchase the 30" Sanyo HD set.
post #2703 of 2894
Quote:
Originally Posted by BlackKnightInNC View Post

I just wanted to thank the posters on this forum for thoroughly convincing me NOT to purchase the 30" Sanyo HD set.

Was that supposed to be funny?
Listen, no TV is perfect. Whether or not the Sanyo's are less perfect than others remains to be seen. But this thread illustrates the benfits of the Walmart/Sanyo warranty.
Bottom line for me was that you won't find an HDTV with a QAM tuner for cheaper. And the ease of warranty. Given the choice, I'd never buy electronics at walmart. But given my situation, well lets just say this is the right pricepoint at this time.

Just an update on my situation - I called walmart and they said they'd swap my sanyo up to a year. I said, but you don't carry this anymore, so what will you do? They said we'll credit the price you paid toward another TV. I called sanyo and said, I can't get an equivent TV for the price I paid and they said well then you'll have to pay the difference? So I went into the store and had to wait for about a half hour because regardless of what the warranty said, the "computer" told them their was a 90 day policy on this TV. Finally, they said they'd do it for me "just this one time" and they credited me my purchase prive toward a new 30" widescreen HT30746.
post #2704 of 2894
So, I have an old HT30744 thats out of warranty. In attempting to correct the geometry, I killed it via the service menu. The unit powers up, but no picture.

My question is, has anyone successfully replaced IC802 (the EEPROM) and brought one of these units back to life? The part itself (Sanyo P/N 4093012803) is cheap, and I can handle the soldering - but I was curious as to whether or not anyone else had performed this operation successfully.
post #2705 of 2894
Quote:
Originally Posted by upNdown View Post

Was that supposed to be funny?
Listen, no TV is perfect. Whether or not the Sanyo's are less perfect than others remains to be seen. But this thread illustrates the benfits of the Walmart/Sanyo warranty.
Bottom line for me was that you won't find an HDTV with a QAM tuner for cheaper. And the ease of warranty. Given the choice, I'd never buy electronics at walmart. But given my situation, well lets just say this is the right pricepoint at this time.

Just an update on my situation - I called walmart and they said they'd swap my sanyo up to a year. I said, but you don't carry this anymore, so what will you do? They said we'll credit the price you paid toward another TV. I called sanyo and said, I can't get an equivent TV for the price I paid and they said well then you'll have to pay the difference? So I went into the store and had to wait for about a half hour because regardless of what the warranty said, the "computer" told them their was a 90 day policy on this TV. Finally, they said they'd do it for me "just this one time" and they credited me my purchase prive toward a new 30" widescreen HT30746.


No, I'm totally serious. How can you say it has a great warranty? Read the posts.
post #2706 of 2894
Great thread, I exchanged my old HT30744 for the newer model HT30746 like a year ago. Recently I started receiving Vertical bars on the screen, this are only noticeable on dark scenes, I have my dvd player hooked via component, a dish HD box, on component 1 and my gamecube on component 2, I get the interference bars on all three imputs. I read that some folks had this issue, did anybody find a way to fix it?

Thanks!
post #2707 of 2894
I have a HT32744 that I got in August of 2004. A couple months ago, I noticed it started losing all red from the picture intermittently. Then, a couple weeks ago, the screen started going all dark and smeary. It works correctly most of the time, but has this problem off and on. While it's well out of warranty, I'd expect a $750 TV to make it at least three years. I've contacted Sanyo and been instructed to call them. Lets see how it goes.
post #2708 of 2894
I was told to bring it to a repair shop and they'll fix it if it isn't the tube.
post #2709 of 2894
I figured I would give my general impression of the TV as long as I'm reading the thread: good value for the price. Way too heavy for someone who lives in a 3rd-floor apartment. There are several picture problems, most notably barrel roll there I could hide most of it with a bit of overscan, but I have some in the upper right I can't get rid of without having way more overscan than I want, a red push I managed to make better, but not get anywhere near eliminating, the picture is rotated 3 or 4 degrees counterclockwise and the colors are noticably redder in the lower right than the rest of the picture. 720p is soft on the right side. It's not normally noticeable, but it is when I play a game with text. It has a problem where the pixels won't hold still, but this goes away after 10 minutes or so of operation.
post #2710 of 2894
If anyone is interested, around here the Wal-Marts have the HT30746 down to $398 on rollback. They also have a new SDTV model also 30 inch widescreen which if I recall correctly is $347. To me, despite the flaws, the 30746 is a steal at $398 for what if offers. Makes a great set for secondary use in a smaller room.
post #2711 of 2894
This Sanyo HT30746 and its SD counterpart are at least for now being stocked side by side but the 30746 is the only HD tube I've seen at Wal-Mart since last year when they had some RCAs around Christmas.

I honestly don't care either way, some people prefer tubes. Some prefer flat panel. Some prefer rear projection. I've got all types, I don't care as long as the technology works.

My main point is $398 for a 30 inch widescreen HDTV is cheap for what it is. Granted the HT30746 is not the best HDTV I've seen, and the only reason I own one is because I got the HT30744 for for $281, and they replaced it with this after the original developed more problems after the green tint problem was repaired. You'd still spend quite a bit more to get a similarly sized flat panel, and the cheapest ones don't generally have the best black levels. I use this set in the Kitchen, it is on a stand in a corner where a flat panel would not save much space so for the purpose it works great.
post #2712 of 2894
Here's a picture of my TV. You can see the color problems and the barrel roll in the upper right. It only gets like this after running a few hours. So far, I've been unable to catch it with the green tint problem or the smeary thing. This is what it's always done.

http://photo.xanga.com/cagey_b/599e4...297/photo.html

For those of you that had repairs, did it fix this color problem?
post #2713 of 2894
For those of you who have not yet taken up the offer,from Sanyo, of getting the tv fixed by taking it to a tv repair shop. Yes, Sanyo does pay, but you need to take it and pick it up yourself.
Mine is done at the shop....beware, the only thing Sanyo has them do is to clean the boards inside, nothing else. I will follow up once I pick tv up and watch it for awhile.
post #2714 of 2894
According to the shop that's going to do mine, they replace the digital module.
post #2715 of 2894
I should of stated that the only problem that I was having ,so far, was the "green blob" problem. Hopefully, that will fix it, but I am not going to hold my breath. Seems like people who have it fixed continue having issues of some kind.
post #2716 of 2894
Is there any way to get the digital module without having to take the TV to a shop? I would even consider buying it. With my TV the green tint is a once in a blue moon thing and moving it would be a major operation since I don't even own a car.
post #2717 of 2894
I have a ht32744 also and like ACE I have the same video problem: blurry image and intense colors. I bought it 92/05 so had a repair man come out and he immediately determinded it was the the comb filter, is this the same as the the before mentioned digital module? I to think that a a $700 tv ought to last more than 3 years as does ACE. ACE, who'd you call at Sanyo? We called customer service Saturday 5/26 and was told to call a man named Harvey Tuesday the 29 after Memorial Day. Question ACE: Is this who you called and when you did get hold of someone how did you describle your problem? You said they'd stand behind the repairs except if it was th tube correct? This repair shop wants $360 to fix the tv which is better than buying a new one that is not as good s set as this one is.Please let me know how you handle this even if you want to e-mail me I'd appreciate it. Thanks guys for all the info about this tv I do feel it's worth fixing in lieu of replacing it. If anyone will help me prepare to talk to this Harvey guy Tuesday I'd appreciate it.
post #2718 of 2894
I hope this can clarify questions for some of you.

As far as I can tell (from my experience) a replacement of the "digital module" will fix a green tint problem...that is, if you lose your red color, causing the entire screen to take on a greenish appearance.

The green blob is a seperate issue. There, when you have high instances of bright white on the screen, a very distracting green blob will form on the right side of the screen, and a blue blob will form on the left. A Sanyo rep told me on the phone back in 2005 that this was a defect of the TV...not repairable.

You can make the green blob problem go away by notching the brightness way down on the TV. I've all but eliminated it that way.

EDIT: Ace, a digital module replacement will NOT solve your problem. It is the defect of the TV that I mentioned above.
post #2719 of 2894
I'm back, can't wait till tomorrow so I can call the number that Sanyo CS gave me to call. After reading most of the posts about this tv I feel that Sanyo will treat me fairly which is all one can expect these days. There seems to be more negatives about the ht32744 than pluses but I agree with the few positives that this is a good tv. I had a repair shop take this unit back to their shop for repair Friday and the tech that came was a grey haired gent who said he'd been working on tv's for 25 years and he took one look at the tv, fortunately it's problem was at it's peak and he said it was definitely a problem with the "comb filter". I still don't know if this filter is aka: the digital module. Sure hope this tech was correct and that Sanyo cs helps fray the cost of the repair. The wife is adamant about getting this set repaired hopefully under warranty. It's 2 1/2 yrs old, it's problem is the exact same one that Ace's picture displayed earlier, intermittently blurry. I looked at some Polaroid LCD's at Wally world yesterday that had max res of 1368x720p and it sure looked good! But dw says "absolutely NO", I'm sure the rest of you guys don't have such problems with your dw but I do. Oh well, wish me luck tomorrow.
post #2720 of 2894
My 32" had the green tint problem pretty bad (my tv stays on 24/7). I had called Sanyo a couple months ago and they told me where to take it. 3 weeks ago or so the tv would not turn on and I had not taken it yet. Called sanyo again and they said to take it now. Have not heard yet as the repair place was pretty busy.
post #2721 of 2894
I made contact with cust. eervice and told them that my set was in a shop and quoted the estimate I'd received. I was told that was too much and that he'd call and talk to the shop. He did and told them to clean the contacts of the digital module (aka: comb filter). This will bring the repair cost way down. Today I returned cs call and ask if this didn't correct the problem do I have any recourse? The rep said that if it didn't to call him back and he'd make it good. This sounds fair enough, I am out of warranty but goodness the tv ought to last more than 21/2 years. We'll see, glad I found this forum.
post #2722 of 2894
I've lost 2 previour posts, how tiring!
Quick summary of our problem:
Our repair shop replaced video filter aka: digital module or 3d digital filer whatever you want to call it.
The TV works just like it should now and looks great.
Repairs were pricey according to Sanyou customer service but hey, it works now Sanyo. Sanyo didn't have to frustrate me and upset my wife but they did.
Now we have a total of $1000 in the tv that's not quite 2 1/2 yrs old. We thought Sanyo should help us but they didn't see that way!
Oh well lesson learned, but Walmart will hear from us about how a vendor of theirs treated us. Won't help us I'm sure Walmart would like to know this.
To you with video problems; don't rule out the digital moduel, it could be the culprit regardless what Sanyo says.
post #2723 of 2894
Why would you spend that much repairing this TV when you can get a 32" - 37" LCD TV for $500-$700? If my TV breaks, I'm replacing with with something nicer and more energy efficient.
post #2724 of 2894
Quote:
Originally Posted by Shink View Post

Why would you spend that much repairing this TV when you can get a 32" - 37" LCD TV for $500-$700? If my TV breaks, I'm replacing with with something nicer and more energy efficient.

I think he saying he spent $350.00 for repair and paid 650.00 for the TV, so he has a grand into it.
I hope he didn't spend a thousand dollars to get it fixed.
post #2725 of 2894
mrpergo is correct, $650 + $350 repairs. Costly, yes, but still cheaper than adding 7 to 8 hundered more to buy antother set. The repair bill took us aback also but I've made costlier mistakes in my lifetime and ended up with nothing to show for it. At least this time I have a tv that works. Starting day 4 and set is performing perfect so I'll just lick my wounds and go on.
post #2726 of 2894
Quote:
Originally Posted by BlackKnightInNC View Post

I just wanted to thank the posters on this forum for thoroughly convincing me NOT to purchase the 30" Sanyo HD set.

In that case, I'm glad I didn't run across this thread when I purchased a refurb 30" from Value City for $299 in August of '05. It's been a workhorse in my narrow family room since then and will move it to bedroom(with help ) as we upgrade at the end of this month. I've had nothing but joy from this set and consider it the best TV purchase I have ever made.

Also, can anyone direct me to the Service Manual for the HT30744?

Thanks
post #2727 of 2894
Got my tv back from the repair shop SANYO sent me to. Had to pick it up, of course.
I saw the bill to SANYO, it was only $75.00. All they had him do was clean off the contacts on the boards. The shop said they ran it for 2 days with NO problems. You must be kidding me, 3 months of going back and forth with SANYO, hauling the TV back and forth to the repair shop for this. I could of done the cleaning myself! That's why Harvey (from SANYO) would not say what the problems are with the TVs. I think if cleaning was all these tvs needed, they would not of had people returning them early on. Well, I will give an update once we run the tv for awhile.
post #2728 of 2894
Quote:
Originally Posted by powerwsh7 View Post

Got my tv back from the repair shop SANYO sent me to. Had to pick it up, of course.
I saw the bill to SANYO, it was only $75.00. All they had him do was clean off the contacts on the boards. The shop said they ran it for 2 days with NO problems. You must be kidding me, 3 months of going back and forth with SANYO, hauling the TV back and forth to the repair shop for this. I could of done the cleaning myself! That's why Harvey (from SANYO) would not say what the problems are with the TVs. I think if cleaning was all these tvs needed, they would not of had people returning them early on. Well, I will give an update once we run the tv for awhile.

I am glad to hear that I am not the only skeptic. Harvey did call,and that was confirmed by, the repair shop. He told them to clean the contacts also, of course the repair shop wasn't working for Sanyo and replaced the module as they had diagnosed to start with. At least I have a 120 day warranty on everything done by the repair shop which I'm sure I wouldn't have gotten if they'd followed Sanyo's instructions. I am with you, if the problem was so simple why did so many others have to return their sets? I figure that by replacing the module I got a new module as well as clean contacts as a result. But the tv is working fine and I am happy with its display, it looks good on analog as well as digital signal. But ol' Harvey cost Sanyo a future customer for sure! All in all I like this tv.
post #2729 of 2894
Is this Digital Module a part that can be unplugged from the TV chassis by the consumer and then the clean the contacts himself? I had one I sold to a friend and if she starts having problems with it that info. would be nice to have.
post #2730 of 2894
Quote:
Originally Posted by Bookworm View Post

Is this Digital Module a part that can be unplugged from the TV chassis by the consumer and then the clean the contacts himself?

Only if one knew what they were doing, such as an experienced service technician. One wrong move and---BZZZT!
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