The Toshiba DLP (HM/HMX) Owners Thread - Page 247

Brian,

Unfortunately you've experienced a blown bulb. Depending on the extended warranty you purchased it may or may not be covered. You'll have to look into it with the seller. The fact that you changed some settings has nothing to do with the bulb going.

On the flip side, the cost of replacing this particular bulb is approximately $200US.

Yeah, I placed the service request with the warranty provider. The good news is that my extended warranty covers the bulb (which was a major selling point for me). The service tech is scheduled to come by next Tuesday, which kills me but it beats having to shell out the money for the bulb on my own!

Thanks for your response.

Can anyone share thier settings for the 42HM66? Both regular and service menu?

I need a little help here. I'm about to throw a flippin brick through my tv. I have a 52hmx95. We bought it late september 06 and the picture has been getting considerably dimmer and dimmer for that last week. I don't see any of the display lights that would indicate a bad bulb. I was cheap and didn't buy a SP and I'm not real sure what to do. Any help would be appreciated; maybe even a gift cert to your favorite in town steak house.

First, Go to the Toshiba website with your serial number and see if you qualify for the two year warranty on your bulb http://www.tacp.toshiba.com/tacpasse...es/dlplamp.asp or call Toshiba. You are losing your bulb and you don't need to wait until it pops before they send you a new one. If there is no warranty, you can find a bulb here http://www.partstore.com/Part/Toshib...11153/New.aspx The lamp is very easy to replace.

I am missing some of the image on the bottom of my 52hmx84, is there an adjustment that can be made in the service menu?

Are you saying that image is too low and bottom is cut off? For the Toshiba DLP I have, the HPOS setting in the service menu is the way to adjust that.

As it been about two months since I posted the above, I figured I'd let everyone know what's been going on.

To solve the left side vs right side brightness problem, Sears under the 5 years Master Protection Agreement ordered a new light engine.

Early July: new LE installed. Worked great

36 hours later: Loud hum/buzz starts coming out of TV.

Call Sears: They assume over the phone its the fans, order new ones without service visit.

Late July: Sears replaces two fans, no difference.

Sears orders second LE believing its the color wheel and color wheel cannot be ordered separately.

Early August: Second LE has arrived, Sears scheduled to replace, cancels appointment night before.

This past week: Second LE installed. Quiet as a mouse. But somewhere near center of the screen there is some distortion, about the size of a handprint.
Sears cleans lens, bulb but determines this LE is bad. Problem is behind the projection lens per Sears tech.

Sears now orders THIRD LE.

According to Sears MPA, due to a service visit 8 months ago, I've hit the majic FOUR number and qualify for No Lemon Guarantee. New "comparable TV at no-charge"

Problem is no availability at Sears of 57HM167 Toshiba comparable model.
Then there's the "we dont cover the matching Toshiba stand" issue. I have the Toshiba matching stand.

Sears says I can have the new Sammy 56" DLP model but have to buy another stand. OH and then the MPA is history, no carryover. Getting very expensive to replace even as a lemon.

I welcome any inputs/comments/suggestion on experiences with 57hm167 newer Toshiba series.

BTW, I've communicated with Toshiba and since the TV is in it's second year of ownership and under Sears agreement, they can't do much other than supply the LE's to Sears.

My first year of ownership was great, the second year not too good.

Just a word to the wise ... check resellerratings.com before ordering from partstore.com.

I had a very similar thing happen to me. I had a 56hm195, 4 light engines and a front screen later, I had had enough. Called Toshiba Customer Service :
1-800-351-5481 and got the ball rolling on another TV due to the lemon law you mentioned

Since I had had SO much trouble with it, they
Toshiba ---->Not Sears (where I bought it) , upgraded my TV to the current 62hm196.

Anyway, go directly to Toshiba and Ask them to replace the tv Directly through them and not sears. TV's 1 and 2 both game via big rig directly to the house..........

Sears did not have a 62hm196 at all back in February '07 when I got my first one, and they still don't.

I'm currently in 'phone tag mode' with Toshiba Customer Service to find out what they are going to do about the failure of the 2nd 62 - (1st tv turned green, light engine replaced, didn't fix. - Toshiba sent me another 62 - 5 months later, turned white - light engine replaced - did not fix. - it's my second 62hm196 since Feb. '07 and it is just not working)

It's getting old I tell ya! But don't give up and go directly to Toshiba to get the new tv. Don't bother with sears, I didn't.

If it helps, I talked to Dave Johnston, in TCS., But I am currently in 'phone tag mode' with Robert.

The General Email is:
Toshiba - customer_support@tacp.com.

Good luck!

edit: I have been dealing with Toshiba TV's and TCS since August of '06. They Will get it right one of these times, or just refund me my money - I'll see to it.

Did you say something about your Extended warranty not being transferable?
Mine was, and in fact, was rewinded to when I actually received the 2nd 62hm196. I have a warranty on it until 2010.

Shone, was your extended warranty under the Sears Master Protection Agreement? And you are saying that they rewound it to a new term from the beginning with the replacement set?

Thanks

Does anyone know how to access or reset the lamp bulb hours on a 44HM85? (this is actually a rebranded LG model, but still a toshiba)

Canadian Toshiba support says they will not support this model anymore and will only deal with warranty replacements (fat chance any still has theirs under warranty as it only comes with a 1 year)

I need to know because the Red Lamp error light is still on after replacing the lamp. And toshiba wont help.

Not sure if it blinks the red light also, but you may not have the cover for the lamp on correctly. There is a safety switch on the cover that will not allow it to start.

TV works correctly with the new lamp (and much brighter, almost forgot what it looked like brand new).

Lamp light is Red which according to the manual is "Lamp life over". I figure its some stupid setting in the service menu that has a high lamp hour count, and the tv thinks the lamp has been on for a long time and is just pre-warning me. (previous lamp got about 6000 hours).

The light does not blink, and has never blinked (manual says problem with lamp if it was blinking)

http://willus.com/author/dlptv.shtml works to get into the service menu, but does not work to get into bulb hours (verified by others as well). Im not really sure if the lamp hours "code" for the 44hm85 has been discovered.

Still wish toshiba would support their own products.

Here's a claim that it can be done without even entering the service menu.

http://www.digitalhome.ca/forum/showthread.php?t=52237

Shome, but that's ok

Yes and Yes. But I had to call them and tell/explain to them I had yet another set sent to me from Toshiba and they started coverage from there since the old set with the old serial number was sent back to Toshiba and was no longer valid and no longer in my possession. (1 yr Toshiba, 3 yrs. Sears - 1st years coverage overlaps btw.)

They refunded the Total amount spent for the extended warranty, then re-charged me for it to include the warranty from that day - the day I received the 2nd set - forward 'till 2010 with the NEW serial and MODEL number. (all on the phone)

I had to give them the NEW Serial and Model number for the NEW set - that is a MUST, otherwise they will still have the old Serial and Model number from the old set in their records.

I received a letter in the mail from Sears some weeks later --> The NEW Master Protection Agreement with a Certificate Number, New Purchase Date -- (the day I got the 2nd set), Model Number and Expiration set for February 2010.

Hope that helps. It worked well for me, hopefully you'll get it to work for you.

** (I am currently in talks still with Toshiba about issues now with this 2nd set - But, I'm working on Toshiba's year of coverage at the moment, and still have the comfort of the sears warranty. My guess now is that I'll be getting either - yet another 62, a possible upgrade to the 65 which is a different model, or a refund for the full amount sent - this is still ongoing.) **

unbelievable, I thought Ive tried everything, and that works!

8130 hours is what I got for "total lamp hours", but current hours is "0", we'll have to try again tomorrow to see if the 0 goes up. (lamp red light is still on, maybe when i turn it off/on it will fix it, if not, im not too worried)

Thank you!

Well, have had the 42hm66 for about 20 days and I am about to take it back, not sure if I will ask for a different TV yet. I'm taking back because of a very annoying high pitched whine that comes from the TV, its not super loud but you can hear the noise between quiet scenes of a program.

Here is my quick review:

Pro's
1. Great HD picture
2. SD picture is good with a good source. Old CRT seem to be more forgiving of a poor source picture wise.
3. Fast motion scenes look great.
4. Great blacks and colors.

Cons
1. Replacement bulb seems expensive compared to other sets. Avg. price is $330 although I have seen for $270.
2. Poor viewing angle both vertical and horizontal. SD channels really suffer, HD not as much.
3. Does not handle glare too well. In my living room we get some indirect sunlight and the glare makes it difficult to see however HD channel do not suffer as much.

Now is not a good time to have problems with your Toshiba set ... the bulb went on my 10 month old 62HM116. Toshiba Customer Non-Service asked that I e-mail a copy of the receipt and they would ship me out a new bulb - great. When I called back to be sure they added the receipt to my file I was told "our warehouse is closed for the next week to install a new inventory system". The earliest it could ship is the Tuesday after Labor Day. Asked, since you are making me wait almost a week and a half, please send it next day. "No, we don't do that". After trying to convince the CSR and getting nowhere, I asked to speak to a supervisor. He could not help get it shipped any sooner but did agree to next day when it does ship.

This company puts the customer last ... what kind of an organization allows IT to close it's warehouse for a week to install a new system????????

Anyway, I may have my bulb by a week from Wednesday - 1 1/2 weeks with a very expensive door stop ... and the US Open in HD

The top and the sides appear to be set correctly however the bottom cuts off some of the picture. This didn't bother me until I saw a show that had text at the bottom of the screen and was only able to see half of it. Why wouldn't this be adjusted correctly from the factory? Thanks for the help.

Friend in Chicago has the 720p 62 inch Toshiba 62HM15A. It was a Costco model bought in June 2006. As you might guess the lamp exploded last Friday with a bang. The sets gets very light use in the range of about 8-10 hours a week. Some days it isn't even turned on. He called Toshiba and they told him that's tough..we aren't sending a new lamp. Needless to say he is pretty unhappy that a 14 month old product with very light use has already failed. Anyone had luck getting Toshiba to step up and do what is right for the customer on these? This is poor customer relations plain and simple. He can still return it to Costco for a full refund since it was purchased before the new return policy on tv's went into effect. Seems a shame to stick Costco for Toshiba's screw up though.

Check out this link.
Perhaps the s/n will qualify for the free lamp

http://www.tacp.toshiba.com/tacpasse...es/dlplamp.asp

Thanks, but his set was built after the numbers covered. It seems pretty obvious that Toshiba never got the lamp issue fully under control though, and I feel they should back the product better in the interest of customer relations. Sony RPTV's have other issues going on, but lamp failures in the first few years are very rare on these forums in spite of the fact that Sony hugely outsells Toshiba on RPTV's.

You may want to check out Costco's Concierge Services at 1-866-861-0450. Granted the set was covered by Costco's old policy of unlimited return time, but the new policy eliminates the umlimited returns but extends the warranty to 2 years. Maybe they can help getting a replacement bulb under warranty. Worth a call anyway.

I enjoy Tosh 62HM84 which HDMI works with JVC DH5U, Pio 745H, iamm 36HD, MB200, LimHD200i for years.

get Onkyo 905 amp recently b/c want to use 905 as an HDMI switch centre. however, 905 can't handshake with Tosh in HDMI! no matter what resol [480p/720p/1080i] I set on 905, both just reject handshaking!

know what's the HDMI ver of Tosh uses?
is it compatible with 905 v1.3a?
anyone has Onkyo new xx5 amp to test if it works with Tosh?

I am having the exact same problem, and wondering if someone knows what is wrong with my Toshiba 44 inch DLP. It's 2 1/2 years old. Thanks!

Well, get this, I went into the service menu and turned off 'smooth picture' and the high pitched whine went away??

After telling me their warehouse was closed until after Labor Day and nothing will ship, Toshiba shipped my warranty replacement lamp yesterday. It was delivered by FEDEX this morning and the set is back in service.

My 46HM95 has a green tint to different parts of the picture. The green will follow certain portions of the video around. Like a person's lips will always be green as they move around on the screen. It can't be the cables or the other components because it does it on every input: DVD/TiVo/VCR/Ant 1/HD/non HD/etc. I plug in other TV's and the cables are fine. Any ideas? Are there any fixes I can do or do I need to call a service tech in?

Thanks, Brian.

Here's a pic:

Any help on the above problem?