Hey all--
Wow, what a tough few months it has been! I purchased a 9500LC a little over a year ago from CRT Cinema/Projection Systems in Minnensota-- after agonizing for several weeks, I chose to pay top dollar for a retubed, mint condition Electrohome Marquee 9500LC. For the past few months, though, I've been having problems with it.
First: the projector just quit working, with the H-fail LED coming on; CRT Cinema recommended buying a new Horizontal deflection module, with the caveat that if it the $1200 module did not fix the problem I was stuck with a $240 restocking fee PLUS I would only recieve store credit for the remainder. Needless to say, I explored other options. Dave Harper helped me out, and we were able to rule out the Horizontal Deflection Module as the problem; it turns out it was a bad solder connection on the High Voltage Power Supply which we managed to fix without any further cost.
Second, and most importantly: Mike Parker came by to examine the projector a few weeks ago and made a very disturbing discovery. He found that the filament voltage was never modified on this projector, causing the filament voltage to run too high and basically fry the tubes in little over a year. So now, I'm faced with having to purchase three new tubes AND faced with the cost of modding the filament voltage.
The kicker is that CRT Cinema claims that they are "not sure" what their liability is, as the "original owner" sold the company to them in the time between me purchasing the projector and me having problems with the projector. Clearly it's not a warranty issue; when the product promised is not the product sold, and is defective, the warranty is not a factor. Nor have the new owners changed the name of the company to reflect new ownership--the first I heard of this change was when I asked if they had any inclination to make this right. For them to try and claim that it's "not their fault" and accept NO responsibility for the situation seems ludicrous, and also reflects a contemptible attitude toward their customers. If they purchased the business, they purchased both the good aspects (such as a large inventory, a well-known and fairly established name, a large customer base) AND the unfortunate aspects (such as dealing with issues from those aformentioned customers when they arise). It sure doesn't seem right for them to happily accept the good and simply wash their hands of the unfortunate! Anyway, Mike Parker has been in contact with them since then, and is confident that they will do the right thing, but I'm having my doubts at the moment...
Thanks for letting me vent!
Chad
Wow, what a tough few months it has been! I purchased a 9500LC a little over a year ago from CRT Cinema/Projection Systems in Minnensota-- after agonizing for several weeks, I chose to pay top dollar for a retubed, mint condition Electrohome Marquee 9500LC. For the past few months, though, I've been having problems with it.
First: the projector just quit working, with the H-fail LED coming on; CRT Cinema recommended buying a new Horizontal deflection module, with the caveat that if it the $1200 module did not fix the problem I was stuck with a $240 restocking fee PLUS I would only recieve store credit for the remainder. Needless to say, I explored other options. Dave Harper helped me out, and we were able to rule out the Horizontal Deflection Module as the problem; it turns out it was a bad solder connection on the High Voltage Power Supply which we managed to fix without any further cost.
Second, and most importantly: Mike Parker came by to examine the projector a few weeks ago and made a very disturbing discovery. He found that the filament voltage was never modified on this projector, causing the filament voltage to run too high and basically fry the tubes in little over a year. So now, I'm faced with having to purchase three new tubes AND faced with the cost of modding the filament voltage.
The kicker is that CRT Cinema claims that they are "not sure" what their liability is, as the "original owner" sold the company to them in the time between me purchasing the projector and me having problems with the projector. Clearly it's not a warranty issue; when the product promised is not the product sold, and is defective, the warranty is not a factor. Nor have the new owners changed the name of the company to reflect new ownership--the first I heard of this change was when I asked if they had any inclination to make this right. For them to try and claim that it's "not their fault" and accept NO responsibility for the situation seems ludicrous, and also reflects a contemptible attitude toward their customers. If they purchased the business, they purchased both the good aspects (such as a large inventory, a well-known and fairly established name, a large customer base) AND the unfortunate aspects (such as dealing with issues from those aformentioned customers when they arise). It sure doesn't seem right for them to happily accept the good and simply wash their hands of the unfortunate! Anyway, Mike Parker has been in contact with them since then, and is confident that they will do the right thing, but I'm having my doubts at the moment...
Thanks for letting me vent!
Chad
