That's exactly what I thought previously. But I talked with one CSR and two supervisors, they all told me the same thing: they will perform in-home service at no cost only to the TVs with defects. In other words, if the technician comes and considers my TV normal, then I have to pay the technician for his coming. I also thought it is ridiculous because the Toshiba TV carries one-year in-home service for parts/labor. But they are stubborn at this and I really don't know how to argue with them. I had no choice but call the local service center that I am willing to pay their coming if they find no problem with my TV. However, I am still waiting the local service center to get the service manual for this TV.
This is the most ridiculous thing I heard about this TV's warranty. I think I am just out of luck and I am screwed by Toshiba.
|Originally posted by rubs
service guy came last week and he didn't mention anything about payment and i assume we have 1 year warranty on this set for parts/labor and then why we have to pay