I recently purchased a 30hf84 from amazon.com and it is the worst high
definition television I have ever seen or owned. To start off, the geometry of
the set is so inaccurate most vertical lines twist and turn about from top to
bottom. Adding to this is the fact there is an extreme amount of grain
whenever the color blue or gray is displayed. It makes solid colors look like
shimmering moving textures. My xbox and gamecube games, both fed through
component inputs, look worse then the 27" toshiba standard tv I was suppose to
be replacing with this set. There are so many pixelations around edges I get a
headache just looking at the screen. I have always been a strong believer in
your product and service, and have always opted to purchase a toshiba product
over others when possible. I am now deeply dismayed at not only the poor
quality of my new television, but also the complete lack of any help what so
ever in this regard.
Seeing as how I was duped into buying a "quality" toshiba product, I looked
to internet forums to see if other people had experienced similar negativities
with a 30hf84. Low and behold I have contacted over fifteen other people who
suffer the exact same symptons with their set as I do. We have come to the
conclusion, that whether through manufacturing defect or some other cause,
toshiba 30hf84 television sets with serial numbers resembling 9408C5XXX with
build dates of July 2004 do not live up to the standards set forth by your
company. They contain too many flaws for us, as consumers, to be happy with
your product. I am now requesting you take responsibility for the faulty
televisions we unfortunately purchased, and replace with either a newer build
of the 30hf84 or step down to a 30hf83.
I know this is not the only email you have recieved on this subject. I put
myself on a limb to purchase your product from a store with no return policy
because of the quality I have experienced in the past. I would hate to have to
be discouraged in such a manner never to purchase a product from you again.
Please do not reply with an automated response. I have contacted you in a
mature, concise manner, and think I am at least entitled to the same.
Saddly, maybe a last time ever toshiba customer.