Mitsubishi WD XX725 owners thread - Page 192

Update. WD 62525

TV has been down since Thanksgiving.

Already into it for caps and bulb.

Now the shop says the Light engine and DM board is bad.

After jumping threw a ton of hoops Mits has offered to pay $400 which would leave me paying $800

The question is has anyone gone back and asked for more to be covered and had any luck?

Any luck joining the Class action on these TVs?

I started of a huge fan of Mits like most and cannot believe this TV turned out to be such trash.

Don't just blindly call this TV trash. Not all of them have issues. I have had my unit since 11/04 and have yet to have an issue with it. The only thing I have had to do is change the bulb and that was by choice as it was starting to dim. One thing I wonder, considering all of the issues with these seem to be power board related is if the reason I have not had any issues is because since day one I have had mine hooked up to a Monster Power Center to ensure it always gets clean power. I'm not sure if that has been what has helped me to remain problem free, but I have to wonder.

I love this TV. The only reason I might finally sell it and get a new one is when the new Mitsi LasterVue tvs come out. Then I might think about getting a new one. Otherwise, I'm 110% satisfied.

I do feel for you guys/girls, though, don't get me wrong. I couldn't imagine going through the crap you all are having to go through.

I think the failure of all the sets in the WD-xxx25 line is inevitable, as are all products. Its just disappointing that the half-life seems to be about four years, when the bad capacitors dry up. When I bought it back in 2004, the value vs. the other options (CRT or Plasma) made it a pretty easy decision to pick it, and I was ok with replacing bulbs every two years or so, because the cost of ownership would be spread out over a longer period of time with a quality manufacturer like Mitsubishi.

I think you might just be lucky.

Mine has been on a monster power center and a UPS since day one and I still lost 6 caps on my DM board. I also have problems with my FMT board but since I only use HDMI now I let that alone.

The only thing that would get me to by another *hitsubishi would be for them to step up and admit that they used junk components and replace all of the sets or at least give us a reasonable credit to a replacement. I have a 15 year old 31 inch set that is still going strong. That was the performance I had come to expect from the company. Not anly more.

Man, that sux! I guess I have been lucky (knock on wood). I'm still gonna look into the laservue line. They are supposed to use only 200w of power. Hopefully with this line, they learned their lessons.

I just wanted to let everyone know that I was one of the many ppl who was'nt reporting the problems with my TV and just lurking the Forum. Someone earlier mentioned that nobody really knows how many F'ed up Tv's are out there because many ppl aren't active enough to actually post. They Lurk the forum's and see that pretty much at the Three Year mark these Tv's Crap out, so what's the incentive to even post? Just save up for a new NON MITSUCANCER SET. Anyway I think we have'nt even reached the tip of the iceberg or barely even scratched the surface on the problem's for this set.

A half a doezen swollen and rusty caps that say these TVs are junk. The customer service looks to be even worse.

Even with all that done it still needs months of work and more money than its worth.

So back to the question I asked.

Any luck with the class action or going back to Mits and asking for a credit towards a new TV or more money towards the repair.?

The number they came up with seems like they went out of there way to find a non cost effective solutiion but still look like they offered to help.

If all the repairs actually work the set will have over $1500 in work in it.

i was lucky too until 2 months ago, now i'm sol with a dead 62" mits dlp.

but the problem is that we're they ones paying for them to learn a lesson???

if they learned a lesson they would be offering some type of solution or help, instead of the same ole big corporate denial and refusal to step up and show good customer service.

the lesson their customers are learning is not to trust or buy from them again.

True enough. Guess it's just a matter of time for me or maybe I did get lucky.

As far as a class action suit goes, though, in my experience, the only folks that make any money on those are the lawyers. Even if there were a suit and we won, we'd only get pennies on the dollar (if we're lucky).

I haven't been around in awhile, so I may have missed this. But recently I have been randomly running into this problem when I use my harmony remote to power on all my HT components. The red status indicator on the 725 just starts slowly blinking. I believe from the manual this meant that the set requires service. But, I have found if I press the reset button, the green status indicator blinks rapidly for a little bit, then when that stops I hit the power button and the TV turns on and works normal.

This happens randomly, but appears to be increasing in frequency. Maybe one in every 10 or so attempts at turning this on do I encounter it. At first, it seemed when I switched from listening to my Sirius radio over to watch TV on the Harmony was causing this, but now it appears to happen anytime.

Any ideas on what the underlying issue may be? I feel like I'm sitting on a time bomb and the set will go any time now. I'm out of warranty, and won't even deal with repair issues. I'll just go out and get a non Mits set.

Just a quick clarification on the pattern of blinking, since it happened again today.

The red status light seems to have a pattern of blinking slowly 3 times in a row and then the 4th blink lasts for 3 seconds. Then it repeats this series of blinks again and again. So it's blink-blink-blink then blink for 3 seconds.

Also, after pressing the reset button, the green timer light blinks rapidly for about 40 seconds. Again, once that stops, I press the power button and all is good again.

Any ideas on interpreting these series of blinks? I'm finding red status blinks often seem to mean a fan issue, but I haven't seen anything in the thread specific to this pattern. Any help would be much appreciated, because if it is a fan, I might have a repair tech out to replace it before it breaks if that isn't too costly. Thanks.

According to the service manual, the one long, three short red flash means the DMD fan (the fan behind the light engine) or the Lamp Fan is stopped. It might be an easy fix.

Hmmm....On my 62", I just had a lamp die and I got a new lamp (from warranty) about 6 months ago. Ever since I had put in the new lamp, I would periodically get the warning that the fan intake was blocked (I forget the actual wording), but I could never find anything blocking it.

I'm wondering if the warranty company just sent me a crappy fan or if there's some other issue.

Thanks. It's happening every day now - any idea how long I've got until this workaround I'm using stops working? Any additional damage I could incur by running the set without one or both of these fans operating?

I called Tweeter service who used to have my warranty. It's $99 to get the tech out here, plus $100-$300 for their labor time to fix whatever the problem is, plus the cost of the part. COD. Any idea how much each of these fans costs?

I doubt I can fix this myself. I have opened it up to do a mirror cleaning myself, but I don't know if I trust myself to a) find the right part, and b) actually know how to get in there and replace either of these fans. Especially if one of the fans means removing a light engine.

!PROTIP for Buffalo: Take a Sledgehammer and kock it back over yer head and let er rip! JK. I am so frustrated at the set that mine will end up at a local shooting range!

We've been using a vaccuum cleaner, with a soft bristle attachment...
Doing all areas of insides, and doing the mirror last. Our 62525 has two mirrors, and the large top one is inverted, so I never have to clean it, only the bottom one, and lenz needs cleaning. I don't push on mirror or lenz with the attachment, I just brush ever-so-lightly across it... The vaccuum action and soft bristles does the job!!

I considered liquids, except I've seen how front surface mirrors react to liquids, and I'm not certain what reaction the mirror coating (if any) would have to the liquid (which one?), so I tried the "Dry Vaccuum" method first, and it worked fine....... We average 6-9 months between cleaning, and have had DLP 3+ years, and since the dry vaccuum method works, I'm not going to tempt fate with liquids....

I've had my WD-62525 for 3 years 4 months. The other day I went to turn it on and the green light blinked fast for 30-40 seconds and then the red lamp light came on constant. Screen was blank. I was very fortunate to find this forum. Thanks to noplasma, BB_Mike, & Icaillo (see page 188) I was able to replace the two bulging 3300uF 10volt capacitors on my power board for under $3 and fix my tv.

Update: After Mits offered to to pay parts for my dead 62725 that is out of warranty (need new chassis and light engine), I did attempt a second round of trying to get Mits to pay for $600 labor to fix it (it was previously fixed under warranty. and same problem (chasis) reoccurred 6 weeks later (and after it fell out of warranty).

No success. Love my new Sammy 67".... LED, so no bulb problems ever, and no color wheel, so no failures on that component.

I really cannot accept that I bought this TV for $4600 (inc tax, extnd warranty) and after three years it is a throw away. Is there an open Class Action?

Tweeters refuses to even haul it away....how do I dispose of this POS?

I think I'm going to go the 67" Sammy route as well. My 62725 gets worse each time I use it. My $1800 stimulus check just came in, and I may have to indulge myself. As far as disposal goes, well I don't know where you live, but if I sit that beast out to the curb she will be gone in no time flat

unfortunately, you are just getting started......

WD-62725 owner here, no problems for 3 1/2 years (replaced bulb 15 months ago) but now have the dreaded "BGLOD".

I was relieved to find that I did, in fact, get the 5 year warranty (It's a 3rd party via Tweeter called "The Warranty Group"). We are waiting for the call to set up the first service appointment.

Does anyone have experience with these guys? I know I may be in for a long ride, and my hope is that they will do the math and get me a buy-out sooner rather than later. I'd hate to have the same experience as many folks here, and I wonder if different warranty companies behave differently (i.e. Mack vs these guys).

I have boned up on all the issues with the caps, modules, chassis, etc. so I hope the technician will give me reasonable feedback.

I will give follow-up as I get it so that others can benefit if possible. Now do I stick my 26" Sharp Aquos in the den and watch it with binoculars for the next 3 months? I guess there are worse problems in life (like no warranty!), but if this screws with the start of the football season or the Red Sox in the WS I am going to be pissed!

Obviously a new user here...but I hope I can receive some help.

Had a service call (unit is now 3-4 yrs old) for horizontal, snow-like lines, and picture flickering (bottom half more than top half). Unit is under extended warranty. Technician said this was electrical interference. I cannot believe this, as nothing has changed, and it just started.

Any thoughts?

Most likely it is NOT any type of interference. I used many steps to rule this out on my set i.e. a cheater plug, extension cord to an outlet on different breakers, removing all antenna and satellite-fed equipment from the loop, etc. all with no visible improvement.

After 6 months of trying everything including replacing whatever capacitors I felt I had the ability to replace I finally purchased a 67" Sammy this morning. She will be here next week, and the Mits will hit CL.

Good luck to you, and maybe it is interference. I'd stretch an extension cord to an outlet that shares a breaker with little - or nothing else. I have a 15A breaker for some outdoor outlets that have nothing plugged into them this time of the year, so I chose that outlet. Secondly, unplug every interconnect that you have going into /out of that TV. This eliminates issues like a ground loop caused by cable/antenna/satellite. plug only a DVD player and the TV into the extension cord, and see what you get. If it reacts the same, you can be fairly certain that it is not ground loop interference. Power down any ceiling fans nearby, but that should not be an issue since you are bypassing the room's breaker.

I bought my 52--- in nov. of 04 changed the bulb once. it's just like it was the first day. My only problem is I forgot the code to set on the remote to tweek the picture. If anyones knows it please post. Thanks. After reading this thread I feel blessed

Good for you, hope it stays that way, FYI I bought my 62xxx in OCT of 2004, so you also may have some issues down the road- at least you'll know all about them!

Press the TV MENU button, then key in the remote 2 - 4 - 5 - 7. I wish you continued good luck.

I'm thinking your TV doesn't get the workout that many of ours did. Only changing one bulb in three years, it doesn't seem like it has been watched that much.

In three years, I replaced two bulbs. I'd be willing to bet you'll start to see some of the issues many of us have had within the next year.

I'd say my TV was on from 5-8 hours a day on average.

Only one bulb here. It never worked again after it went. The set self descructed a few weeks before it reasched 3 years old. I had right at 4000 hours

I checked in the service menu it says I have watched the tv for 3192 hours. I'm retired I watch alot of tv or at least my wife does.hopefully it keeps on ticking

Any TV, regardless of the display technology, if you put hours on it will go bad eventually. I have the WD-62525 since 8/6/04 and I put about 2500 hours a year on it. Its always on with news in the morning, with kid shows in the afternoon, then again news and finally evening programming and DVDs.

My WD-62525 has been connected to a UPS from day one and I clean the fan filters and mirror assemblies. The bulb was changed once 2 years ago and needs another change soon as its now getting dim. Last year the light engine was replaced and now I have wavy lines. I won't repair this set and I'll sell it for a couple of hundred dollars.

Whatever TV anyone decides to get be it DLP, Pioneer Elite KURO plasma, LCD, the life is going to be 10,000-12,000 hours. Come this August, I will replace it with 67" Sammy LED HL67A750 DLP, but I want to keep the cost about $2000. This way at the end of 4 or 5 years, I can throw it in the trash without too much regret.

Having a family of 5 and going to the movies once is a $35 cost. If we watch 12 movies a year, it will cost about $420. This is about the cost I want my TV for per year.