Originally posted by Josh@dvdoWe should start shipping out the first iScan HD+s late next week, while orders that are placed today, should be filled in early December. We are sorry about the delay, but keep in mind some manufacturers products are delayed months at a time before they go into production.
I know ive been waiting for my new projector for 3 months now
, sorry for being this direct. My 'problem' was/is with skipping questions on these topics while updating the website in way that makes us wonder. I was not asking for anything like why is it delayed just a response like you just provided. Why do i feel this is important because if you don't changes are that alot of people will start to see your company as a 'happy talking company'. Im sure alot of people will find me insulting by saying this but over the last few years we have seen several brave companies providing firsthand info to these board in good times and pulling back in bad time (probably for good reasons) and then when the next product cycle comes stop providing info not to get burned again.
Im hoping that dvdo will not becomming one of them because your direct feedback is a important part in many of our (newbies) learning curves you provide info that most dealers can't.
Most of us would understand if you are more direct about the amount of support you can provide at times like 'sorry we will be busy for the next 8 weeks or we just updated our site there is a few weeks of delay and we can't comment on why'
Hope you read these comments with the good spirit i am trying to make them and that my non native english speaking translation doesn't strike the wrong tune.