Nope TWC actually requires that a truck deliver and setup the HD DVR boxes at your house
Clarify that to *YOUR* TWC requires this. There's a half-dozen New Yorkers in this thread who personally swapped their old boxes for 8300HDs already.... My contact at my local TWC has told me I can swap my 8000HD when they get the 8300HDs.
However, I suspect that they are actually doing it to prevent fraud. These DVRs have to be very expensive and if you could get one over the counter it would be pretty easy to fool the person at the desk into giving you a box for someone else's account.
My local TW allows walk-in swaps. They ask for your phone #, to look up your acct #, and a photo ID. Could you still fool them ?? Yeah, I suppose.... They're NOT doing truck-rolls for fraud-prevention though....
Anyone else have any insight as to why they require a truck visit?
Here's a likely one: 1) The boxes are in high-demand and they only want to give them to people with HDTVs. 1a) The boxes have bigger HDDs than the standard DVR, 80gb vs 160gb, so people could use them on their standard TVs just for the add'l storage space. 1b) People think this new-fangled HDTV box can make their old, SD television an HDTV (I guarantee you there are people who believe this).
A tech visit prevents both of those. Now, if I already have an 8000HD, they can safely assume that I have an HDTV. That is, if their policy on HD set-tops is to always require a tech visit the first time
. From then out, customer swaps should be allowed.