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Atlanta, GA - Charter - Page 3

post #61 of 356
I know a marketing exec in the Charter, Atlanta office and he correctly gave me a heads up on the 2 new channels that were added in June, 2005.

I e-mailed him this week asking him about any new HD additions this year and next, and he stated that PBS-HD and TNT-HD should be added by the end of this year. Next year they were planning in adding Cinemax-HD and Discovery-HD.

I asked him about WB-HD but he didn't respond to that question....he may have just missed that. I also asked him if there was any chance of adding ESPN2-HD and he said it had not even been discussed. So don't hold your breath on this one.
post #62 of 356
Quote:
Originally Posted by BeeCee View Post

Good News Peet.

What is your channel line up?

I have HDNET, HDMOVIES, HDESPN, BravesHD, NBCHD, ABCHD, CBSHD, FOXHD,
TBSHD, ShowtimeHD and HBOHD(the last 2 are extra). (South of Atlanta).

Hope you get the DVR ASAP. Our MOXI is great except NOT being able to transfer
HD content(you can transfer non hd) outside the box and a smallish harddrive
which can't be upgraded at this point.

BeeCee

Our HD channel lineup is the same as yours. All of the channels look good in HD and I notice that the box actually changes the channels faster (and is generally more responsive) than the HD/DVR box that I had with Comcast. That is a good thing because I hated changing the channel only to have to wait for the box to finally catch up to what I wanted to do.

I'm hoping the DVR is here by the fall...
post #63 of 356
Below is a letter I have written to charter Customer Service and the Georgia Cable.

"I am a cable customer of Georgia for the last 9 years. Overall I have received good service with my cable company with issues resolved reasonably quickly, or a date given when it would be corrected. Having said that, in the past 2 months I have never wanted to get another cable company, or switch to satellite, so much. Charter Communications is my forced provider, and just recently decided to stop providing HD boxes.

I had an HD box that was issued and worked for a short while, but then something malfunctioned and their tecnician deemed that I needed a replacement HD box. I returned the box, and the service center said that they would have one out to me in 2 days.

I have not had HD in 2 months. Why did I buy an HD TV, only to have it for a short time, and now not have it at all. No explanation from customer service. No idea why no boxes, no information that any plan is in place to try to get HD boxes back in our area. Customer Service supervisors offer no information. They stated that South Carolina has HD boxes and I have offered to go pick some up. No I can't do that.

Would you pay a company for service when you get answers like these? How many people have they lost on this issue?

I have friends with Comcast and they have few or minor problems, with service or box replacement, and many other services such as DVR.

Is it possible to get Comcast in our area? I am a big fan of cable TV, I just don't know who else to inform before I become a dish customer or, what I'd like to do, start a petition to get competition between cable companies in my area. I wrote Charter on this issue after calling customer service a number of times. The e-mail said "Sorry, your account has been credited for the HD service not received..."

I am so mad at charter right now. If anyone knows people at Charter - WHAT IS THE DEAL WITH GETTING HD BOXES!!!
Thanks for any input or response.

Rob
post #64 of 356
I'm moving to a new house in Lawrenceville and I called Charter about service. They told me that they don't provide service there yet and they have to survey the area.

I had Charter in my old house in Lawrenceville and I didn't like it as much as Comcast. My neighbor in my new subdivision got the DirecTV and DSL from BellSouth. I would rather get cable with TV and Internet, but I may have to go with DirecTV and DSL. One of the issues I have is that I will need a house phone and it will cost extra because I use my cell phone for all my calls. What should I do?
post #65 of 356
Here it is September 22nd, and still not DVR in Suwanee. I am looking at other ideas for a DVR and thinking about purchasing one from either Sony or Toshiba. I have read about how the cable company has to allow the download of the TV Guide guide to allow the DVR to tape stuff and know when it's on...does anybody know if Charter allows this?

Also, does Charter provide cable cards? Thanks!
post #66 of 356
Well, I went out and bought a Tivo for the time being to tide me over until Charter can get off their ass and get the DVR's out the door. I hate not having the ability to record HDTV, but I can get over it for now. Just knowing there is a device that will record all of my stuff is good enough.

Anybody heard anything about DVR's being rolled out in the Suwanee, GA area? I'd like to have a timeline.
post #67 of 356
So obviously nobody reads this thread, or at least nobody with Charter in Atlanta does anyway.

Is there anybody on here with Charter that is using their DVR service? Apparently it's available in a few specific locations, but not across Metro Atlanta as of yet.
post #68 of 356
Yes, I am in Roswell and have had the new Moxi box hd/dvr for about a month. I love the moxi and the ability to watch and record hd programs is great. It lacks a few details that my tivo had, but they'll be making improvments in the future.

Now if I could get the intermittent pixilization problems on my HD channels resolved, I'd be good to go! Anyone else having these with Charter?
post #69 of 356
Quote:
Originally Posted by RyJex4 View Post

Yes, I am in Roswell and have had the new Moxi box hd/dvr for about a month. I love the moxi and the ability to watch and record hd programs is great. It lacks a few details that my tivo had, but they'll be making improvments in the future.

Now if I could get the intermittent pixilization problems on my HD channels resolved, I'd be good to go! Anyone else having these with Charter?


Get a rad shack 2 way HD signal booster.
It has an adjustment screw for gain.
Be advised the tiling/pixilation can occur with either
LOW or HIGH signal strength.

I've had to use one on my setup.

http://www.radioshack.com/product/in...entPage=search

BC
post #70 of 356
Here in Athens we just got Cinemax HD on 779. Anyone else?
post #71 of 356
I just got the Moxi on Monday in McDonough.
post #72 of 356
Quote:
Originally Posted by ashbowl View Post

Here in Athens we just got Cinemax HD on 779. Anyone else?


I noticed the 779 channel was added last night but no feed.


BC

Just South of Hotlanta
post #73 of 356
Yes, I noticed cinimax hd on the menu a few days ago. I checked it once and it was working.

Thanks to BeeCee for the tip on the signal amp. I put it on and once I adjusted the gain all the way DOWN, my problems cleared up. This is the first time I could watch abc hd without pixilization in a month!

Looking forward to espn2 and discovery hd channels. Anyone know when these will be available?
post #74 of 356
I was told by a Charter Mktg guy that DiscoveryHD may be available by early 06. I asked about ESPN2 and he said it wasn't even in discussion at this point.

BTW, I noticed channel 779 added in also.
post #75 of 356
I'm supposed to be on the waiting list for the Moxi HD up in Suwanee, but they said it was a month waiting list. I hope it won't be that long though. I haven't checked for Cine HD on 779, but I will later tonight when I get home. I need to go and check out that HD signal booster as well as I get some pixelation on CBS sometimes. thanks for the tip, I'll pick one up at lunch here today.
post #76 of 356
I recently purchased my first HDTV. I currently have DirectTv, and was just going to upgrade, but I found out that you can't get local HD stations with a DVR yet, and I have problems with an antenna because of my location. Charter seems to be my only chioce. I nkow Charter has an HD receiver with a DVR, but there seems to be some problems getting one, has anyone had success with this lately? I also saw something about the DVI port being disabled on these receivers. If that is true would I lose any picture quality going through componet? Also, if I could get some opinions of Charter's overall HD performance that would be very helpful. Thanks.
post #77 of 356
Sure you can get locals with DVR with D*. The HDtivo has dual OTA tuners, works great. You can get more stations in HD OTA than you would get with Charter anyway, and the Charter box (if it even actually exists) only has an 80 or 120GB drive, the Tivo has 250Gb. Charter doesn't have WB or UPN in HD, and I don't know if they ever turned on ABC or not.

The only question is what's the deal with the mpeg-4 signals and an HD-DVR that handles them--but that's in the future, the Tivo works today. For all we know, that new box may show up tomorrow. Or next year. So, it's your choice on whether to pony up for the Tivo now or wait. I'd get the Tivo, they're a third of the price they were when I went through this decision last year and got it then. At that time, Charter was claiming the HD DVR would be here in two weeks. But they had been telling me that for six months previous. So now it's been supposed to be available for 18 months and nothing yet. I would NOT go with Charter.
post #78 of 356
I have Charter in the Atlanta area. The service is actually pretty good, customer service is horrible. I ordered the HD DVR in November and it was installed a week later. The drive is 80gb which limits you to approximately 8 hrs HD recording. The box works ok, I have no major complaints. Oh, ABCHD has been on for several months, at least in the Mcdonough/Stockbridge area.
post #79 of 356
Quote:
Originally Posted by rcwalters View Post

Sure you can get locals with DVR with D*. The HDtivo has dual OTA tuners, works great. You can get more stations in HD OTA than you would get with Charter anyway, and the Charter box (if it even actually exists) only has an 80 or 120GB drive, the Tivo has 250Gb. Charter doesn't have WB or UPN in HD, and I don't know if they ever turned on ABC or not.

The only question is what's the deal with the mpeg-4 signals and an HD-DVR that handles them--but that's in the future, the Tivo works today. For all we know, that new box may show up tomorrow. Or next year. So, it's your choice on whether to pony up for the Tivo now or wait. I'd get the Tivo, they're a third of the price they were when I went through this decision last year and got it then. At that time, Charter was claiming the HD DVR would be here in two weeks. But they had been telling me that for six months previous. So now it's been supposed to be available for 18 months and nothing yet. I would NOT go with Charter.


Thanks for you input. I am leaning torwards staying with D*. So, you are sure that the HDTivo will record the new mpeg-4 signals? Also, do you have to have a phone line with Tivo? Right now we just use our cell phones for all calls? Sorry if these are dumb questions.
post #80 of 356
hey guys I live in east tn, but this seems like a good thread about charter. I got a few ? if you dont care to answer for me. Im thinking of getting charter hd soon.

are the hd channels like cbs all shows all day in hd, or just the prime time shows??
How good does charter hd look?
Does the dvr box work as good or better as the normal dvr box??
And how many hours can you record on it?
Trying to make up my mind on going with charter or not
Thanks for the help
post #81 of 356
Bamboozled by Charter again...

So I was on Charter's website this weekend and did a lookup for services in my area and the site showed that the DVR was finally available in Suwanee, GA. So I signed up for it and was connected to a CSR to setup scheduling to have it installed. Sure enough though, the CSR that came online said that apparently the DVR is still not available in my area as he could not set it up for my location. I told him that apparently there have been problems keeping them in stock and he said that they are popular. I find it amusing that apparently Charter can't keep the Motorola DVR in stock to use, but Comcast seems to have them sitting around in warehouses as every person I talk to that has Comcast can get a DVR without even blinking an eye.

Not only that, but I had a service technician out for another problem a couple of weeks ago only for them to tell me that they had a DVR in the truck, but it was slated for a new customer.

I believe Charter is keeping all of their DVR and new stuff for new customers and thus shafting their existing customers. If we had another cable options (not including satellite) I would dump Charter in an instant.
post #82 of 356
Thread Starter 
I had the pixelation problem and called Charter yesterday. Since reading this thread, I am going to Radio Shack to see about a bi-directional signal booster to see if it helps. For me, it is only bad early in the morning and later in the evening. Seems to be related to the weather....extreme temperature swings.

As far as the DVR, they told me they will be available in the Bremen/Carrollton area in the next month. I told them to let me know when they are and I will see, but I am not going to sign up for something not here yet...don't want to get my hopes up....
post #83 of 356
Anyone who is considering signing up with Charter needs to have their head examined. I have had cable TV for the last 33 years in the 30080 area and these idiots are driving me away. Not only is Charter ranked last by J.D. Power in it's field, this company ranks last in a list of any and all companies. They blatantly overcharge you randomly on your bill, hoping you'll miss it. They will charge you for installing a DCT when that action never took place. I called to get my Internet connection repaired and they told me I don't have an Internet connection and that I needed to get it straighened out before they could repair it. Nevermind that the installation charge is on my December bill. They treat me like I'm trying to cheat them everytime I call. I have to prove to them who I am as if someone else would be looking to repair my cable and that person would gain something. Insane is being polite. Join them and you too will be at your wits end!!
post #84 of 356
Charter isn't the best, but they are not that bad everywhere. You need to complain to your local franchise authority, it will get better results.
post #85 of 356
Charter controls my zip, 30080. Look at the percentage of the market that has gone to satellite in 30080 compared to the other zips.

Zip Cable Dish Percent Total
30060 4,134 1,947 32% 6,081
30064 11,428 3,710 25% 15,138
30067 11,681 3,757 24% 15,438
30068 9,126 3,066 25% 12,192
30075 5,546 4,650 46% 10,196
30080 1,821 2,931 62% 4,752
30101 7,681 5,016 40% 12,697

Total 51,417 25,077 33% 76,494

They must be doing something wrong. You've been in the lucky minority.
post #86 of 356
Quote:
Originally Posted by peet View Post

Bamboozled by Charter again...

I believe Charter is keeping all of their DVR and new stuff for new customers and thus shafting their existing customers. If we had another cable options (not including satellite) I would dump Charter in an instant.

Peet

I spoke with a planning manager out of Stockbridge, whom I know, and they are REALLY having problems with the supply of the MOXI boxes.
They just can't get them and do not know why.
In my area;
There are maybe less than 50 in my area, per the conversation.
IF my unit breaks, even the remote, I'd be out of luck as well.

Maybe this explains it,
October 10, 2005
"Moxi Media Center Reaches 100,000 Milestone at Charter"

http://www.moxi.com/newsroom/press.jsp

OR
Planned for Fall of 2005 somethin g "cheaper"
"Samsung Home Media Center"
http://www.moxi.com/prodserv/moxi_hw_future.jsp


Also,
I was told that additional programming in HD would be available this spring.
Discovery HD was one that was mentioned.

I wish I could get OTA HD like you can.
Even though there are no OTA HD DVR's available it still is MUCH cheaper with
more free content.



BeeCee
post #87 of 356
Amazingly enough Charter called me on Tuesday to setup a time for them to come out and install the HD DVR box at my house. They are supposed to be there tomorrow morning to install it, so we'll see if they show up.

Oh, and I don't have OTA HD at my house because my wife does not like any type of antennae on the house, otherwise I probably would have made the switch to satellite a long time ago so as to not have to deal with Charter anymore.
post #88 of 356
Quote:
Originally Posted by peet View Post

Oh, and I don't have OTA HD at my house because my wife does not like any type of antennae on the house, otherwise I probably would have made the switch to satellite a long time ago so as to not have to deal with Charter anymore.


Peet


What about OTA with an antenna in the attic? Is that possible?
I have read that it works when close in to towers.


BeeCee
post #89 of 356
Has anyone noticed that the Braves HD has disappeared from the channel line up?
I wonder if they are making room for another like Discovery HD.

BeeCee
post #90 of 356
The Braves HD is still there for me but it's just off the air all of the time (as there aren't any home Braves games at Turner Field right now).

As for OTA, I don't think it'll be an option as I just really don't feel like dealing with the hassle of getting an atennae, pointing it in the right directions and getting a cable down to my TV. The reception for the local channels I get with Charter is excellent and therefore I am happy.
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