Sorry if this was already addressed. I paged through this thread & did a search on this thread to no avail.
Yesterday I had my new DVR setup (Comcast Moto 6412), apparently it already has the new iGuide, but I'm having real trouble with it & customer service says my box is fine when they ping it.
It took about 1-2 hours to populate the guide with the current listings(understandable), but it never completly filled it in. It appears that daily shows (news broadcasts, soaps, game shows) populate correctly, but weekly broadcasts (King of Queens, CSI, Lost, etc) still show TBA. I left the unit on overnight (although apparently this shouldn't be necessary) hoping that it would finish downloading listings, but when I checked this morning, some listings that showed up before were now showing TBA.
Then as I was watching the news this morning before work, the screen froze a couple of times (problems with the buffer?) & i had to change the channel & then back to get it to go again. Next the box powered itself off twice within a half hour & the guide had to repopulate from scratch. I still don't have listings for tonights shows (I manually set up the recording times so I wouldn't miss them, but I'd like to be able to set series recordings.).
Has anyone else seen this? I talked to a tech & he had me unplug the unit, but this has not fixed the trouble.