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Official Comcast 6412 w/ iGuide Discussion - Page 11

post #301 of 10358
Quote:


Originally posted by JuiceRocket
Must be a box to box thing then, the sound of our cable box is noticeable at 5 feet. We had a friend over last night, and half way through the OC she asked what the sound was...it was the 6412. Not loud enough to be a real issue, just loud enough to keep reminding us it's there and working.

-JR

JR:

The sound from the 6412 is quite audible at 8-9 feet away. During shows with non-loud scenes (e.g., not loud action scenes), you'll hear a constant "click-click-whirr-grrr-clicka-clicka", and it is quite noticable. Sometimes, it is quite distracting.

I think I may call Comcast to mention the noise from the box and see if a swap is possible. I'd hate to have to be home during the work week *again* to have them do a simple 2 minute swap.
post #302 of 10358
Quote:


Originally posted by dozens
Last night I had two programs recording at once but was unable to swap between tuners. Is this a feature

No. I was able to swap between tuners with both recording.
post #303 of 10358
Quote:


Originally posted by LarryJoe
RE Autoswitching/Remote Codes:

Getting my 6412 tomorrow. If the show you are watching is recording and you change the channel, does the 6412 automatically switch to the other tuner?



It should...

Quote:


On programming for swap, 30 sec skip and mute - Does anyone know if the 6208 silver remote (with the My DVR button) will accept these codes/mapping? I have the 6208 remote in the closet and would like to map these and transfer to my Harmony tonight before Comcast comes tomorrow.

Thanks!

Yes. I mapped the key (swap and the 30-sec skip) on the silver remote and then programmed it into my ProntoPro no problem.
post #304 of 10358
Quote:


Originally posted by LarryJoe
RE Autoswitching/Remote Codes:

Getting my 6412 tomorrow. If the show you are watching is recording and you change the channel, does the 6412 automatically switch to the other tuner?


No... you get the "change channel" warning just like on the 6208...You have to "swap" manually....

--K
post #305 of 10358
Quote:


Originally posted by sheakt
No... you get the "change channel" warning just like on the 6208...You have to "swap" manually....

--K

please read posts more carefully, this was already answered
post #306 of 10358
Quote:


Originally posted by avic
please read posts more carefully, this was already answered

It was also answered INCORRECTLY in the post directly above mine. I was correcting misinformation.....

--K
post #307 of 10358
Quote:


Originally posted by metallicafreak
Ok, fixed the tuner problem. I switched tuners, then hit guide and changed channels from channel 1 that it was set at to any other station. Boom, programing there and all is well.
YEAH!!!
FREAK!

Channel 1 (001) is VOD - if it's available in your area.
post #308 of 10358
Has anyone noticed audio sync problems with the 6412? On a number of my HD channels the video and audio are noticabely out of sync by a few seconds. it happens worse on some channels than others. Is that a defect with the box?
post #309 of 10358
Quote:


Originally posted by butlermd
Does everyone have a swap button? I just got a 6412 but my remote does not have a swap button. So, If I am watching a show and hit record, I don't seem to be able to switch to the other tuner to watch something else. Has anyone programmed this into a universal remote? I use a harmony but haven't set it up yet for this new box. Worse comes to worse I guess I'll have to back to comcast yet again!

Juct call them up or go to the customer service location and pick up a remote control with swap button. They should be able to get it to you.
post #310 of 10358
Quote:


Originally posted by bob_vdi
OK I just got the 6412 a few hours ago (along with cable internet)
I have a silver remote and can't see a "swap" button.
How do I access the second tuner?

they did not give you the correct remote. Try the button under #7....
post #311 of 10358
or map it yourself on the remote.
post #312 of 10358
How do I disable PPV?

I see 'IPPV' enabled by default in the Diagnostics menu, but it can't be changed.

There is no 'Purchase PIN' set, so, I assume PPV wouldn't work without it or would it?

Better yet, should I set a Purchase PIN, and then PPV wouldn't work, because nobody would enter the PIN?
post #313 of 10358
Quote:


Originally posted by QZ1
How do I disable PPV?
I see 'IPPV' enabled by default in the Diagnostics menu, but it can't be changed.
There is no 'Purchase PIN' set, so, I assume PPV wouldn't work without it or would it?
Better yet, should I set a Purchase PIN, and then PPV wouldn't work, because nobody would enter the PIN?

If you're worried about someone other than yourself ordering Movies n such without permission, set a PIN and dont tell anyone what it is. I'd also keep an eye on the bill online so that there are no big "suprises" when the paper bill comes.
post #314 of 10358
Currently I'm using the RF coax output from my 6208 to feed an SD TV in another room.

As has been noted previously, the 6412 does not have this RF output.

So, after doing a little searching, I located the RCA CRF900 and ordered one on-line for $10 plus $8 shipping.

It came in today and I hooked up three RCA cables from the 6208's RCA composite output to this little box and then connected the coax cable to the box's RF output.

Works just fine. So I'm ready for the 6412 as soon as I can get it.
post #315 of 10358
Comcast NJ - Union/Verona

These are all the links pertaining to the new i-Guide that I have found:

http://www.i-guide.tv/

http://www.comcast.com/MediaLibraryR..._Dual_4468.pdf

http://www.comcast.com/tvgdvr/

http://www.comcast.com/newguide/

http://www.gemstartvguide.com/pressr...r.asp?prId=287

Just found these:

http://broadband.motorola.com/dvr/do...lue_iGuide.pdf

http://broadband.motorola.com/dvr/downloads/URMD2.pdf

Hopefuly this will be helpful to some of you and to those new to this forum.

Mark
post #316 of 10358
I was told by the wise CSR that I spoke to that ONDEMAND button is not supposed to work on the 6412, that if I wanted to watch a movie from on demand I would have to watch it on one of my other boxes. Right now the button on the remote doesn't do anything except go to channel one and say that channel will be available shortly and then nothing. This doesn't make sense to me. Is this the norm? Also does anyone know if they will eventually offer HD movies that way? Thanks
post #317 of 10358
CSR is wrong on both accounts. I have a 6412 with OnDemand, and it works fine, and they recently added an HD on demand section as well. Have not tried an HD OnDemand movie yet. I am in a NW suburb of Chicago.

If OnDemand is available in your area of Chicago, they just need to enable it on your 6412 (a no charge account change), and then you will have a 20 minute download to update your box, and OnDemand should start working.

Keep calling till you get someone with a clue. Good luck. In my opinion the best people work during the regular work week. The weekend and evening CSRs are generally more clueless than the weekday ones.

Marc
post #318 of 10358
Quote:


Originally posted by tennberg
JR:

The sound from the 6412 is quite audible at 8-9 feet away. During shows with non-loud scenes (e.g., not loud action scenes), you'll hear a constant "click-click-whirr-grrr-clicka-clicka", and it is quite noticable. Sometimes, it is quite distracting.

I think I may call Comcast to mention the noise from the box and see if a swap is possible. I'd hate to have to be home during the work week *again* to have them do a simple 2 minute swap.

You should call and have them do a swap. Mine makes a little noise but is very quiet. The noise can be heard a couple of feet away with tv muted, but can't be heard at all with the volume on.
As far as waiting for them to come over during the work week, how about a Saturday or Sunday?
post #319 of 10358
acaoacao, re not being able to see pixelation at 1 AM. Maybe your eyes aren't as sharp at 1AM
post #320 of 10358
LarryJoe, on a 6412 you can record one show and watch another. Or you can record two shows that overlap but then you can't change channels.
post #321 of 10358
Quote:


Originally posted by Zack Allen
acaoacao, re not being able to see pixelation at 1 AM. Maybe your eyes aren't as sharp at 1AM


ha.. my eyes are so much weaker than before after watching so much tv. I swear, when I was having issues with the pixelation on the tv, when driving in the rain.. I must have seen it on the road as well.
post #322 of 10358
Let me ask a stupid question (as in I could likely find it in the manual) ....

Should I turn off the box ever? I come from the Tivo way of doing things and of course I don't ever turn my Tivo's off. But since the cable box itself IS the PVR (I have the iGuide 6412) if I set it to record something and the box is off... will it automatically just turn on? What's the deal...

Also how long does it take to download all guide data, I have had mine for 3 hours and it still doesn't have all the data for the day but seems to have some data already for later dates. How much ahead does the guide download? 1 week? 2 weeks?

Thanks...
post #323 of 10358
I was recently watching a show (live) while the other tuner in the 6412 was recording another channel. Quite oddly, when that recording finished, the 6412 powered off without any notice. I was watching the channel I was on before the other recording started.

Any idea why this happened? I would think that the 6412 would know that if I powered it on, it would stay on even if a recording finished. I'm also thinking it only powers down after a recording is done if it powered on automatically to record that show.
post #324 of 10358
Quote:


Originally posted by tennberg
...it only powers down after a recording is done if it powered on automatically to record that show.

that's the deal. so it was probably off then powered up for recording before you started watching. maybe you didn't notice it. i've found that leaving the box Always ON is the best option. not only does it prevent what you described but also prevents the mute bug. if the HDD ever fails with time, comcast will gladly replace it for you at no extra charge, another nice thing about renting.
post #325 of 10358
Quote:


Originally posted by SaabCaptain
..if I set it to record something and the box is off... will it automatically just turn on?

YES, but then it will power off after recording is done even if you've started watching TV and want it to stay on. So I'd suggest an 'always on' mode.

Also how long does it take to download all guide data, I have had mine for 3 hours and it still doesn't have all the data for the day but seems to have some data already for later dates.

About 24hrs

How much ahead does the guide download? 1 week? 2 weeks?

2
post #326 of 10358
I am not able to get the 30-second skip feature to work. I have the sliver remote (silver on top, black on the underside, has Swap button). I have attempted the procedure listed here. The LED on the box indicates that it is receiving some sort of signal, but does nothing. This is on both a recorded show, and on a show in the buffer.

The following are the steps I followed, cut and pasted from a previous post. My comments follow an asterisk (*) on each step. Perhaps someone here can tell me if I'm doing something wrong? Step 5 is where I think something is off.

1) Press the "Cable" button at the top of the remote to put it into Cable Box control mode.
* Works fine.

2) Press and hold the "Setup" button until the "Cable" button blinks twice.
* Blinks on button press, then three seconds later blinks two times.

3) Type in the code 994. The "Cable" button will blink twice
* Works fine.

4) Press (do not hold) the "Setup" button
* Blinks on button press, as expected.

5) Type in the code 00173 (for 30 second Skip).
* There are no blinks on the button presses for the zeros, only for the one, the seven, and the three.

6) Press whatever button you want to map the skip or swap function to.
* In this case I pressed HD Zoom (also tried TV/VCR another time) and the "Cable" button emits a single, long blink.
post #327 of 10358
Quote:


Originally posted by SaabCaptain
Let me ask a stupid question (as in I could likely find it in the manual) ....

Should I turn off the box ever? I come from the Tivo way of doing things and of course I don't ever turn my Tivo's off.

Hi,

I'm a TiVo owner as well, and I was surprised at all the talk about the mute bug. I never even considered turning the cable box/dvr off. Because of the bug, I'd just leave it on all the time. I dubt it consumes much power, and if the drive goes bad, it's Comcast's problem - not yours (except for lost recordings, of course).
post #328 of 10358
In general, leaving a HDD running all the time is better than turning it off and on. That being said, the HDD is on all the time anyway, so it makes no difference. It must go into a low power standby mode when turned 'off', as it doesn't buffer the selected channel.
post #329 of 10358
Comcast NJ - Union/Verona

Just leave the 6412 STB on and you avoid the mute and the power off problems.

But, I don't have mine in a bedroom where it could be a bit noisy.
post #330 of 10358
Quote:


Originally posted by Kaiser-Soze
If you're worried about someone other than yourself ordering Movies n such without permission, set a PIN and dont tell anyone what it is. I'd also keep an eye on the bill online so that there are no big "suprises" when the paper bill comes.

No, its just that my folks come over sometimes, and they are technologically-challenged with the PC, so I wouldn't want them to mistakenly order a PPV.

I wasn't aware that one could check one's account online, that must be something new in the last two years. With a PPV PIN set, though, it is of little use.

Unless, one can make electronic changes to Digital service online or does it still require a call?
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