Official Comcast 6412 w/ iGuide Discussion - Page 111

RE: Delaware Problems.

Called Comcast today & they say they are aware of the audio dropout/pixelation problem we are complaining about. I was given a 1 month credit & they claim a fix is in the works and they should resolve the issue by the end of this week.

Chris

Chris this is good news were you able to get the name of the person who helped you, if so will you share it with us so we can get the same info. The last time I called comcast they schedulled someone to come out to my house this comming Sunday. If they will have a fix by then I don't want to have them send a technician.

This is good news. I have already swapped out the DVR but still having same issues. I'll be calling to get that credit too, but hopefully they get it fixed.

I had a technician by today at around 2:00pm. Explained the problem. Told him it wasn't the box. He switched it anyway to confirm. New box, same problem. He said he had heard of a similar problem from another technician today. He called his supervisor to see if he knew anything. He knew nothing. I suggested that they check out a box back at their office. I mentioned that the problem started about a week ago. He said that was when they did some things around the digital simulcast. He said he would talk to others at the office.

I poked around a little bit. The four channels I have problems with: NBCHD, ABCHD, CBSHD and PBSHD all reside on two frequencies (759 and 765 MHz). Seems like there must be something to this.

Anyway, I hope your right and they have found the problem. Seems like something at their end to me.

Just to add... I called Comcast and they did confirm the problem was on their end and not the DVR. Just as rxlowry indicated, they also said they should have it resolved by end of week. I too was given a credit.

Yes, I've seen something similar on BBC America. Apparently it has to do with full marker frames not being in the data stream. Does it do it on your other 6412s? I'm guessing its the channel and not the hardware.

I try to keep my wifes show off the 60" as she can't watch it, gives her headaches....but will try........

Do it the fast way. With the unit off, press the menu key twice (on/off) then press select.

It will turn on the (user settings) screen, then turn it off, then the (diagnostics) screen.

The 9.15 firmware upgrade came through here today, but I had to unplug my box to get it to update, otherwise it wouldn't turn on. As soon as I did a unplug it started to "DL".

I got it as well, but did not have to unplug...

I can add Comcast has indeed stated that there has been an issue in our area & that it should be corrected by 4:00 PM this afternoon. For those in Delaware who PM'd me with their personal info please let me know tomorrow if you are still having problems.

Hi everyone, I just had my Comcast 6412 installed yesterday. I was a former Cox customer and had the 6412 from them as well.

A couple of quick questions I have that I couldn't find going through this thread.

1. Is it normal that right now in the guide it only has data for the next 3 hours or so. Why would this be happening? Can I refresh the guide somehow?

2. Has anyone found a solution for the audio sync problems? I have noticed picture and voice to be out of sync a bit.

3. Is there a way to see future recordings coming up? Or all of the series you have set to record?

Thanks for your help!!

I called Comcast at 1:10pm EST and spoke to a CSR named Samuel and he confirmed the 4:00pm deadline to me as well.

So I cancelled my Sunday appointment but the interesting thing is he said that ALL of the effected customers will be given credit when the issue is resolved.

Not sure how long you have waited but it takes several hours to download the guide data. This will happen every time you unplug the box or when comcast updates it's programming.

I have a Samsung HLN 507W that I have calibrated through Service Menu adjustments and have been satisfied with the results. As of last night I have the 9.15 firmware upgrade and I must say that the PQ has improved a bit. I wonder if anyone else has noticed a change. It seems that, especially on analogue channels, the color is a bit more vibrant and more detail is evident.

I haven't had a chance to really play with it much so as far as freezing and such it is too early to report any improvement yet.

JTMav

Press Menu and select the DVR icon. Now choose DVR Schedule. You'll figure it out from here.

Just got 9.15 firmware update in the Hartford, CT area. Hit the box at 3:00a.m. while I was watching a classic movie--don't ask I just couldn't sleep. LOL Took about 11 minutes and I was still able to see the end of my movie.

Mute/Recording/Power bug is still there with 9.15. Come on guys! That's an obvious bug!

What DID they fix with this, then? I thought that was a very obvious bug (and don't start with the "never turn it off thing", unless Comcast states that explicitly, I'm turning it off and on as I please.).

Comcast NJ - Union/Verona

Comcast feels it is a feature not a bug. It was never intended to be fixed in 9.15.

Supposedly the power off then on black screen no audio is fixed as well as the Analog Freezing.

My area has no plan to roll out 9.15 soon, so I have to wait. They are too busy trying to deploy the i-Guide to the non HD DCT-2000. Oh goodie

Apparently this is a feature, not a bug.

No difference here. 5:00pm.

Having the box go "mute" when powering on during a recording is no good.

I use a Harmony remote which always does the same set actions to power on. So when I want to turn the box on during a recording, it mutes, then I have to go through all the commands in the PVR secton because I have the "mute" button mapped to my receiver, not the 6412.

At about 4:10 PM Comcast went to a blank screen with the record light lit when the tuner was turned off. At 5:30 the screen was still blank and I unplugged the unit, plugged it back in and THERE WAS NO DIFFERENCE. Still the one tuner drop out problem.

Update: I just called Comcast and they said the fix for the 6412 will NOT be today (and never was to be today) but TOMORROW.

well that makes sense since it is 6:15 and I still have the problem

Strange...

I recorded That 70's Show while watching LOST tonight. When I played it back, there were no problems as before, so I assumed that Comcast fixed the issue.

Why isn't my box recording the West Wing? It SHOWS the red filled in circle and yet, it's 9:26 and I can't even FORCE it to record because it thinks it IS recording?

Why can't they change the name of the local HD-ABC channel so the stupid box won't stupid keep switching to the stupid non-HD channel to record stupid shows that are in stupid HD?

And why isn't my box recording the West Wing tonight? Why should I be forced to DOWNLOAD a show from the internet that my cable box was supposed to record for me?

Why don't we get any fixes to these MAJOR problems?

Why do I ask these questions which I know will go unanswered by anyone who can actually FIX these problems?

I had a similar incident earlier this week when trying to record Medium. I had it set up as a series recording but decided to cancel this week's recording earlier in the evening because I planned to watch it live. Then my plans changed so I went back and activated the record setting again. I double-checked when the show started by looking to see if it was added to my recorded programs list, and it wasn't. I went to the tuner that was supposed to be recording it and pressed record. It noted that it was recording. So I had to stop the recording (that wasn't happening) and press the record button again. This time it started.

So I think there may be a bug that can mess up a series recording if you cancel and then re-select the recording of a specific episode.

Comcast NJ - Union/Verona

We were just updated to Firmware 9.15 as of 4 am.