Originally posted by ohmyjosh
Why isn't my box recording the West Wing? It SHOWS the red filled in circle and yet, it's 9:26 and I can't even FORCE it to record because it thinks it IS recording?
Why can't they change the name of the local HD-ABC channel so the stupid box won't stupid keep switching to the stupid non-HD channel to record stupid shows that are in stupid HD?
And why isn't my box recording the West Wing tonight? Why should I be forced to DOWNLOAD a show from the internet that my cable box was supposed to record for me?
Why don't we get any fixes to these MAJOR problems?
Why do I ask these questions which I know will go unanswered by anyone who can actually FIX these problems?
I am an IS Director for a major educational institution. What we all need to understand is that these items are not fixed instantly. These systems are computers and run on software which requires a process to deal with bugs. Generally once a bug is defined programmers must review the code in place to see what has caused the problem. Once they determine that, they have to produce a fix that does not break something else. Once that is done the fix must go through a QA process to make sure it will work as advertised and then be rolled out. Generally, patches are made up of a number of bug fixes and are rolled out to the users in blocks over a period of time so as not to overwhelm the network bandwidth.
Some patience is required here. Everything I see is leading me to believe that Comcast is being very responsible in watching for bugs, working with Motorola to get them resolved and rolling them out in a planned effort not to make things worse.
The same is true of the iguide. We have had one major upgrade to this software and from what I am hearing another upgrade is coming later this spring or early summer. What we have now works fairly well compared to the previous guide and I have hopes that the next upgrade will add some additional functionality that will bring us very close to the Tivo. Motorola and comcast know that is the target. I am certain that we will be there and surpass Tivo in the not too different future.
I am not a polyana but I do know what goes into this stuff. While I was annoyed with the 6208 problems I LOVED having the capability I was given. At this point, with the 6412, you'll have to pry it out of my cold dead hands to get it away from me.