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Official Comcast 6412 w/ iGuide Discussion - Page 17

post #481 of 10358
Quote:


Originally posted by jayfoster
Have any of you noticed any pq improvement on non-hdtv channels, including the digital channels that are not hdtv?

I just recieved my 6412 yesterday and the first thing I noticed was that the non-HD digital channels looked better.
post #482 of 10358
PLEASE NOTE IF your 6412's 4th-6th digits of the serial number are 437 or 438, there is a known issue with that series of boxes that causes them to shut off and or reboot. The box needs to be replaced in that case. If it doesn't match that exactly, you should still call, but it could be a different issue.
post #483 of 10358
Quote:


Originally posted by avic
PLEASE NOTE IF your 6412's 4th-6th digits of the serial number are 437 or 438, there is a known issue with that series of boxes that causes them to shut off and or reboot. The box needs to be replaced in that case. If it doesn't match that exactly, you should still call, but it could be a different issue.

Rut-Roh! I just got a 437 yesterday. However, It has not rebooted at all, so I'll keep my fingers crossed!
post #484 of 10358
Mine hasn't rebooted either..
and I have one of those sets of serial numbers.
post #485 of 10358
Quote:


Originally posted by jsb_hburg
I saw the blog post. I have two Maxtor 250GB FireWire/USB external drives. I am very tempted to try it. I would have to move data off the test external HDD as a precaution. We have to be getting close to external HDD capability since I know I can't play 5C encrypted files, FWIW.

I have connected a 250 MB external disk by both firewire and USB and rebooted by unplugging the system for on minute each time. in both cases the externaldrive was not recognized. At least the % disk utilization remained at 29%.

Any ideas?
post #486 of 10358
How do you get to the hard drive status menu or any other menus I may want to look at? I only know of the one when you press menu with the power off. Is there anything to be carefull of not to do when looking at menus so I don't mess anything up?
Thanks
post #487 of 10358
Quote:


Originally posted by Bruce Blakeslee
I have connected a 250 MB external disk by both firewire and USB and rebooted by unplugging the system for on minute each time. in both cases the externaldrive was not recognized. At least the % disk utilization remained at 29%.

Any ideas?

After moving the data around, I connected a clean FAT32 formatted Maxtor external drive via USB. Nothing. I am now reformatting the drive to NTFS. After the turkey extravaganza, I will test again. I bet the drive needs to be specially formatted, assuming the 6412 would recognize the USB device.
post #488 of 10358
Quote:


Originally posted by DaMutha1
I guess what I'm asking is whether there is a simple passthrough where I can use the 6412 the same way I'm using my current non-DVR cable box. In other words, if we want to use the HMO on the Tivo, or my wife wants to use the Tivo interface while watching a particular program, can we just set up so that we can switch inputs and watch through the Tivo?

Damutha1, I just wanted to concur. You can do this. http://www.avsforum.com/avs-vb/showt...11#post4711711
post #489 of 10358
I have a Sony GX700 DVD recorder hooked up to the 6412 via SVideo. I want to record off of the STB but it appears that the STB only outputs 4:3 over the SVideo cable. Is this true?
post #490 of 10358
Quote:


Originally posted by DSperber
Now the real question is why the designer of this dialog would not think to simply add two more rows onto the first page of the dialog.

Probably because they expected people to read the manual first.
post #491 of 10358
Quote:


Originally posted by jsb_hburg
After moving the data around, I connected a clean FAT32 formatted Maxtor external drive via USB. Nothing. I am now reformatting the drive to NTFS. After the turkey extravaganza, I will test again. I bet the drive needs to be specially formatted, assuming the 6412 would recognize the USB device.

I think posting Firmware versions would be helpful.

It is possible only certain brands of harddrives would work as well.

Try formatting under Linux.
post #492 of 10358
Quote:


Originally posted by jsb_hburg
After moving the data around, I connected a clean FAT32 formatted Maxtor external drive via USB. Nothing. I am now reformatting the drive to NTFS. After the turkey extravaganza, I will test again. I bet the drive needs to be specially formatted, assuming the 6412 would recognize the USB device.

I just took a look at the menu by powering off and hitting menu and all I can see are User Settings. Is there a way I can see more system settings?

Enjoy the turkey!
post #493 of 10358
Bruce, "Power+OK/Select"
post #494 of 10358
Quote:


Originally posted by DSperber
If only there was a proper user manual with the instructions on how to do this. We actually might be able to learn for ourselves before-the-fact instead of learning by experimenting. The little brochure says "follow the prompts on the screen". Barf!

Oh well. Case closed. Many thanks.

Comcast NJ - Union/Verona

Check this link... http://www.avsforum.com/avs-vb/showt...hreadid=449214

and specifically this PDF from this link... http://broadband.motorola.com/dvr/downloads/URMD2.pdf

Mark
post #495 of 10358
Quote:


Originally posted by BullittMustang
How do you get to the hard drive status menu or any other menus I may want to look at? I only know of the one when you press menu with the power off. Is there anything to be carefull of not to do when looking at menus so I don't mess anything up?
Thanks

Any help on this? Thanks
post #496 of 10358
Quote:


Originally posted by DaveFi
Bruce, "Power+OK/Select"

It appears that while the firewire and USB ports are installed neither recognizes that i have a hare disk attached. Keep me up to date with ant other experiments you do. I'll do the same.
post #497 of 10358
Quote:


Originally posted by BullittMustang
Any help on this? Thanks

press power and then OK on your remote.
post #498 of 10358
Quote:


Originally posted by DaveFi
I think posting Firmware versions would be helpful.

It is possible only certain brands of harddrives would work as well.

Try formatting under Linux.

My 6412 has the 9.12 firmware. If GPFS is the ticket and it's Linux, then I have to track down a Linux box to reformat the drive.
post #499 of 10358
The guy from the blog spot posted again . I tried with Maxtor 5000XT 250 GB external. I do have the Maxtor One Touch to test.
post #500 of 10358
Optimally, there would be a native mode, but since we have to choose 1080i or 720p, what do you think looks better, for LCDs and DLPs?

I know the TV has a better scaler than the STB. Of course, the STB must scale sometimes.

So far, I have only used 1080i on my 768p Sony LCD. It is silly that one needs to power cycle the STB to change this, I will leave it at one of the other.
post #501 of 10358
Quote:


Originally posted by markjrenna
and specifically this PDF from this link... http://broadband.motorola.com/dvr/downloads/URMD2.pdf

Many thanks. This is the user guide manual which perhaps should have been given out in addition to the little quick-reference brochure. On page 37 of the manual (actually page 39 of the PDF) there are the instructions regarding setting manual timers which do, indeed, indicate that there is a first "confirm step" at the end of the first page of the dialog (though not strongly reinforced in the wording as only confirming this first page of date/times and not the entire manual timer dialog itself), preliminary to getting to the next steps which begins with channel selection.

Yes, had I been given this manual to read (as I had been given the little glossy brochure) I might have been able to answer my own questions about this apparent mystery but which in retrospect isn't a problem after all. But normally, well designed user interfaces should be intuitive... at least to technically savvy and highly experienced users such as ourselves. The manual is a last resort and if the interfece is misleading or confusing or non-intuitive, I'd say something is wrong there.

My point now simply regards the design of the user interface for this setting of a manual timer. Up until now, I've not seen a machine VCR or any other onscreen guide for setting a manual timer that did not put everything on one page... including date and start/end times, along with channel and recording frequency (and recording speed, for VCRs). Not that I'm complaining about secondary dialogs (friendly and complete as they might be, as they are) to set channel and special DVR recording options, I'm just complaining that I had no idea how to get to them and no idea they even existed from that first page of the manual timer dialog. And I shouldn't have needed to read a manual to know that there was a "second level" to the dialog, only reached by pushing the "confirm" button on the first page. Why not at least have some additional text on the screen advising me that this is what I should do to continue on and that "confirm" is not the very end?

Or, I see no reason why the manual timer dialog for the 6412 could not have provided additional links directly off of the first page to the very complete and friendly secondary channel and recording options dialogs, which at the end would perhaps have returned you back to the first dialog page (with your secondary choices displayed). And then you'd have "confirm" at the bottom of that first page with wording clearly suggesting you were now actually going to set the manual timer you had just fully constructed.

Or, maybe at the end of the last dialog page you'd have that final "confirm" with well worded text indicating that this was, truly, the end.

My point about the existing interface is that the wording of the "confirm" question and everything else on the first page does not intuitively suggest that there is much more to do that is not on this page. It clearly intimates that by pushing the "confirm" you are done and are now setting the timer, despite the fact that this was clearly not the case.

Else why would so many of us have missed the key breakthrough, which you have now provided us (and for which I am truly quite grateful)?

Anyway, manual timers were only my first thought as a solution to the current "record series" iGuide functional deficiencies in light of the less-than-adequate guide data regarding reruns and secondary weekly showings of a first-run weekly series on the same channel (e.g. HBO original series and movies, ABC hit shows, NBC hit shows, CBS hit shows,). Actually, given a powerful and accurate onscreen guide I would not normally think to set a manual timer. I much prefer to use the one-click setting of a timer and then perhaps come back in afterwards to edit or modify special settings as appropriate.
post #502 of 10358
Quote:


Originally posted by QZ1
Optimally, there would be a native mode, but since we have to choose 1080i or 720p, what do you think looks better, for LCDs and DLPs?

I know the TV has a better scaler than the STB. Of course, the STB must scale sometimes.

So far, I have only used 1080i on my 768p Sony LCD. It is silly that one needs to power cycle the STB to change this, I will leave it at one of the other.

I have tried both on my 56" DLP and for the life of me I can not see much of any Difference. Maybe after I use DVE for 720p sets I will change my tune.
post #503 of 10358
Quote:


Originally posted by jsb_hburg
The guy from the blog spot posted again . I tried with Maxtor 5000XT 250 GB external. I do have the Maxtor One Touch to test.

To nail this down we need to be increasingly specific. I have a maxtor One Touch and have tried both firewire and USB. Which are you using? do we know which the guy from the blog spot is using?

What I have done so far is to connect to the DVR by Firewire
pull the plug for a full minute
plug it back in to force a re-boot
nothing happened

I did the same procedure for the USB port on the back as well with the same result.

Is there some indication when the system tries to re-format the attached drive?

I am going to try unplugging the USB wire and plugging it back in without re-booting.

Can you think of any other ways to try this process?

Feels like we are close but, as yet, no cigar.
post #504 of 10358
Quote:


Originally posted by Bruce Blakeslee
To nail this down we need to be increasingly specific. I have a maxtor One Touch and have tried both firewire and USB. Which are you using? do we know which the guy from the blog spot is using?

What I have done so far is to connect to the DVR by Firewire
pull the plug for a full minute
plug it back in to force a re-boot
nothing happened

I did the same procedure for the USB port on the back as well with the same result.

Is there some indication when the system tries to re-format the attached drive?

I am going to try unplugging the USB wire and plugging it back in without re-booting.

Can you think of any other ways to try this process?

Feels like we are close but, as yet, no cigar.

I just got back from the feast. I will have to move the data off my Maxtor One Touch 250GB USB/FireWire external drive. I will do this Friday. This morning, I tried connecting a slightly older Maxtor 5000XT 250GB USB/FireWire to the 6412 before seeing the update on the blog spot. Nothing happened. Nothing changed. I did have recordings on the 6412 to gauge any change. I also checked the diagnostic menus. I saw no change with the Maxtor 5000XT connected. My 6412 has firmware 9.12. I tried only the USB connection.

I don't like the notion of all drives being reformatted once a new drive is connected. I had envisioned using a hub of some sort to connect multiple external drives and to be able to use the drives on any USB-equipped Motorola digital cable box provisioned by Comcast in my house. More info is needed.
post #505 of 10358
Quote:


Originally posted by Bruce Blakeslee
...I did the same procedure for the USB port on the back as well with the same result.

...Can you think of any other ways to try this process?

Feels like we are close but, as yet, no cigar.

Did you try the front USB port?
post #506 of 10358
Quote:


Originally posted by jsb_hburg
Did you try the front USB port?

No, but I will shortly

Bruce
post #507 of 10358
Quote:


Originally posted by jsb_hburg
Did you try the front USB port?

I tried the front USB port but nothing. No change. Still does not recognize the drive.
post #508 of 10358
Quote:


Originally posted by Bruce Blakeslee
I tried the front USB port but nothing. No change. Still does not recognize the drive.

What firmware do you have on your 6412?
post #509 of 10358
Comcast NJ - Union/Verona

Guys,

There are some inputs on the 6412 that are not enabled per page 8 of this document... http://broadband.motorola.com/dvr/downloads/URMD2.pdf

Not enabled:
1. Ethernet
2. Video In (RCA)
3 USB

Hope this helps.
post #510 of 10358
Quote:


Originally posted by markjrenna
Comcast NJ - Union/Verona

Guys,

There are some inputs on the 6412 that are not enabled per page 8 of this document... http://broadband.motorola.com/dvr/downloads/URMD2.pdf

Not enabled:
1. Ethernet
2. Video In (RCA)
3 USB

Hope this helps.

Bummer
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