Sony DVP-NS975V FAQ / Brain dump - Page 20  

This can happen if one of the pins on the HDMI connector isn't making a good connection. Wiggle the HDMI connector on the DVD player and on the projector. See if you can identify if either end is "loose".

My extra long, extra heavy cable must be supported to prevent this.

gp

I checked this on mine last night. Believe it or not, lowering the picture control (to minus 2) makes the image brighter. (Seems like this is wired backwards). I believe this adjustment is analagous to raising a contrast control.

Lowering the brightness DOES lower the brightness. The overall effect returns the picture to approximately the same brightness level -- with a gain in contrast.

gp

Yep, it's a bit loose on the TV's end --- where the HDMI cord connects to the TV --- there is wiggle room there.

Also, as it started to drop out, I saw the same kind of thing as when I switch between 480p and 1080i on the player to upconvert. You know, when you switch the setting on the player, the you see some kind of process going on for a couple of seconds on the screen before it gets into that mode.

Also,

When the picture dropped out -- a line of static appeared very briefly in the middle of the screen. Just making sure -- is this another sign of something like this?

Just wanting to make sure if this is my TV or not because I already have a problem with it seeing faint noise waves.

Yep, its true for the US too.

The Sony store in NYC isn't selling any more 975 players either, according to the sales guy (even though one was on display). A quiet recall indeed. No info on what is coming out to replace it, though my guess is it will be the same player with a fixed tray and updated software, and they'll call it the 975.5 :)

I'm debating about whether to wait for it (I really did like the pic quality) or go with Panny's new 77 player...

So what happens to those of us who are on their second ones, holed up in the bunkers waiting for the bomb to drop again? Is Sony going to retreat and leave us unprotected on the front lines (can you guess my attitude from the imagery)? I'll bet my new one is not long for this world. The crystal ball reveals a Denon 2910 in my future, macroblocking and all. Ugh.

Ed

Or what happens to those of us whose 975 is sitting in Sony's repair shop in Laredo, TX? I'll be calling Sony later this week.

Wow, if the 975V really is being recalled I would like Sony to buy mine back too & provide me with the latest unit or software upgrade BEFORE I have problems & its out of warranty and thus too late! Any current satisifed customers considering this route? Sure would hate to have an obsolete player 2 months after purchasing!

Hi all, I am pretty new to these forums and new to HD in general. I just purchased new components and this DVD player is one of them. I have the player hooked up to a Marantz SR8500 via DVI and the Marantz hooked up to an Sharp Aquos 37" LCD via DVI. I am not even sure what upconverting is, but should I be setting the DVD player to upconvert for a better picture or does the LCD itself handle the conversion? My understanding is that DVD is 480 something and that the DVD player can convert it to a higher resolution?

Thanks.

Norgoth,
The following "primer" thread should help you get a better handle on this whole "up-scaling" mystery:

http://www.avsforum.com/avs-vb/showt...hreadid=477740

The simple answer is that you should try it both ways and see which you like better.
--Bob

That's basically how I feel about it, too. If Sony's recall means that any current player still at large is likely to fail, I'd like to be treated as fairly as all of those potential buyers who are being steered clear of a mistake that has already been made in our case.

This recall is very suspicious.
I wonder if this has something to do with the copy protection.
I remember reading somewhere on some forums about some DVD player that wasn't enforcing the HDMI copy protection and people were suggesting to get the hands on this player.
The problem is I CAN'T REMEMBER which player this was !!!!
DAM'....IT.....

Can someone find out about this recall???

Thank you Bob

Anyone have a viable phone #, or contact or department within Sony to get answers, based on experience? Don't have the Sony Customer Service # handy & from past experiences contacting them, they would be little assistance or knowledge anyway!

Would also like to hear their take from our resident 975V experts, Paul Bigelow & GreggPenn on what they plan on doing or not doing!

I've called two places that I thought might be willing to share information about a recall. One of them claims no knowledge, and the other, a local Sony technician/retailer, isn't in the office at the moment. How long does Sony think that they can keep this under their hat when their stores have stopped selling it? As for the copy protection thing, the only player that I know that hadn't implemented it was the Bravo. I can't imagine that Sony wouldn't comply. I think it more likely that the recall is based on the player's failure to play disks. But who knows?

As much as i loved mine I had the lock problem, but was ok after unpugging it. Now after hearing this and today crutchfield where I bought it has it today out of stock expecting 3/9/05. So mabey the fixed version is in the works. I am returning it as I am in my last days of the 30 day return. Still have my Momitsu V880 to use.

Sony may have started to address these problems with the units sent to Laredo recently. I got my second unit back from them 2 weeks ago and no problems YET!

Something is indeed up. I got the call from Sony today.They said they could not fix or replace it. A refund, in full, will be in the mail. I pressured them pretty seriously about the issue and his response was that in a major recall or product failure they will get an alert on their computer screen as to how to handle customers calling about the issue, and he said there was no such alerts. Take it for what it's worth though. He also said he would have the repair center call me within 48 hours and explain the issue to me. I told him I wanted to buy another Sony but did not want to get another problem unit,so he said he'd have the repair people call me and explain the issue to satisfy my doubts, I will post if this actually happens.:)

At least you seem to have received more words from the Laredo phone crew than I did. Here's hoping they follow through with the further information.

Ed

Someone earlier posted 956-725-2893. It worked when I called two weeks ago dealing with an uninformed UPS store here in FL. But when I tried calling back today, just got busy signals. Very interested in your next post KeysZ. This is truly weird, some people getting units back, some people getting checks.

wow..if i thought they would fix the green depression issue i would exchange this with a fixed version, but i guess it's still too soon to tell what this is all about. wonder how long it will take for them to manufacture rpelacements?

it's crazy how they recall this player, which i really think is a great dvd player, but the piece-of-junk Samsung dvd players with far more serious issues never get recalled....hmmm...

chatting with Sony tech support now, they do not know anything about a recall. they insist it is still on sale at the official sony store. amazon still has it for sale via Vanns....

this is very very very strange. MANY dvd players with far more problems than the 975 have never been recalled......

Here in Canada the player has been recalled. I asked manager in Sony store and he told me that the player has been recalled and is not sold anywhere in Canada anymore. He didn't know when new line of players will be available.
It has been recalled beacause of the tray opening and serious playback problems, not because of any green depression or anything that is more of a subject taste.
Obviously a new model will be fixed without this ugly playack issues that let some people go through 3 players within a month all ending up broken.

Has anyone had a problem with this player just shutting itself off? I've been in the middle of playing DVD's twice in the last week and for no reason I can see the player just powers off. I can power it right back up, skip forward to where I was in the movie (it doesn't remember my spot in the disc) and then it seems to work fine.

Thanks, unfortunetly nothing like that was going on. The first time I was about 30 - 40 minutes into watching Return of the Jedi, the second time was about an hour of so into Spiderman 2. In both cases the cabinet the DVD player is in was open so heat wasn't an issue, and the remote was sitting on an end table so it wasn't anything accidently being pushed. Very strange.

Seems that sequels may be your issue... :)

Any one know how we can get the message to Sony that if they are going to 'fix' the problem(s) with the 975 they should address all the known issues as covered in this thread: tray lock, green depression, off center pic.

Yep I owned this dvd player for about a week and a half so far and I expierenced the exact same thing 2 nights ago watching a movie. It just shut itself off 3/4 through the movie, but I turned it back on and it worked and hasnt happened since.

Very strange, why do I always happen to get lemons lol