Great list, and I think you have echoed my sentiments. I am not displeased with this product, but I think there are a few places for improvement. FYI, I am using Windows XP and the software runs as a background service. I don't have to even start the server software for the recevier to access the files... I love this feature.
I couldn't agree with ddruker more about publishing a support page and schedule. It's amazing to me that I had to go to www.kenwood.jp
and translate the page using babelfish to get support for this receiver over the web. There's a clear disconnect between the national sites, and there is absolutely nothing specific on the US support page specific to this receiver. In addition to DDruker's comment, a FAQ similar to the Japan site, as well as a place to download the most recent firmware and software would be great.
The random / shuffle feature seems to be very concerning to many on this board. I never use it anyways, but many see this as a dealbreaker.
I would love an itntuitive way to make playlist using the remote. I must say, this was something I assumed the receiver could do before purchase, and it can't.
The ability of the receiver to read MP3 ID tags is also on my short list of things I think would greatly benefit this receiver.
The fact that you showed up on this thread soliciting input from us, as well as the very high quality of support I received over the phone is a good sign that you are commited to supporting this device and making it successful.