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SA 8300 HD Tips & Tricks -- SARA - Page 294

post #8791 of 8829
Quote:
Originally Posted by flycaster View Post

All of a sudden the remote stopped controlling the 8300. I think I know what happened: The RNG box was screwing up, so CC replaced it with the 8300HDC box. We have two remote controls, one is silver faced the other gray faced. When the boxes were swapped, the tech may have been using the silver RC to re-set everything because the silver RC controls the box just fine. I called CC, and by the book, they had me enter (press Cable, then hold Setup until Cable blinked two times) some codes into the non-controlling RC, but the codes didn't work. Suggestions?

The same remote does not work for both the 8300 HDC box and the RNG box. They use different protocols.
post #8792 of 8829
Thanks, RussB...Thought it might be something like that.
post #8793 of 8829
I've searched through this thread and I've seen that several people ask about why they can't hear audio when they force the Audio Output mode to HDMI. I am now also asking this question. I have an explorer 8240HD if that makes a difference. I'm also unsure what SARA version I'm running (if I am). I'm running on Time Warner. I've gone into the diagnostic menu but I didn't see SARA.. Is that the software/firmware for different cable systems? Comcast or COX maybe?

Anyway, my setup is like this. STB to receiver over HDMI. Receiver to TV via the receiver's HDMI out. When I set the Audio Out setting on the STB to "HDMI" my receiver starts decoding DD5.1. When I set Audio Out to "Dolby Digital" I don't get any audio. Obviously my receiver is capable of decoding DD5.1, I just don't understand why when I switch to this setting it doesn't work as expected. Any ideas?

Oh, just for some background on the problem. Why am I trying to mess with the Audio Out setting when I'm already getting DD5.1 over HDMI? It has something to do with my receiver and I'm trying to forward audio to another component. I don't want to get in to that since I've disconnected that stuff to try to debug this initial roadblock.

I appreciate any help you guys can offer.
post #8794 of 8829
Quote:
Originally Posted by Warblade View Post

STB to receiver over HDMI. Receiver to TV via the receiver's HDMI out. When I set the Audio Out setting on the STB to "HDMI" my receiver starts decoding DD5.1. When I set Audio Out to "Dolby Digital" I don't get any audio.

"Dolby Digital" label should really read "SPDIF" (Coaxial or Optical ... whichever one is on the back of the STB)

So, it's probably working, but you would have to hook up a SPDIF cable to hear it.

Other than the obvious reasons, it's better to run both audio and video over HDMI because it also handles "lip sync" automatically.

Not sure what "forwarding audio" is but I think the stereo audio from the STB is always working. Hook that to the amp. also (and re-route from there). If you are doing something with Amp Zone-2, with most amps, it only works with 2 channel analog stereo anyway.
post #8795 of 8829
Quote:
Originally Posted by Warblade View Post

I've searched through this thread and I've seen that several people ask about why they can't hear audio when they force the Audio Output mode to HDMI. I am now also asking this question. I have an explorer 8240HD if that makes a difference. I'm also unsure what SARA version I'm running (if I am). I'm running on Time Warner. I've gone into the diagnostic menu but I didn't see SARA.. Is that the software/firmware for different cable systems? Comcast or COX maybe?

Anyway, my setup is like this. STB to receiver over HDMI. Receiver to TV via the receiver's HDMI out. When I set the Audio Out setting on the STB to "HDMI" my receiver starts decoding DD5.1. When I set Audio Out to "Dolby Digital" I don't get any audio. Obviously my receiver is capable of decoding DD5.1, I just don't understand why when I switch to this setting it doesn't work as expected. Any ideas?

Oh, just for some background on the problem. Why am I trying to mess with the Audio Out setting when I'm already getting DD5.1 over HDMI? It has something to do with my receiver and I'm trying to forward audio to another component. I don't want to get in to that since I've disconnected that stuff to try to debug this initial roadblock.

I appreciate any help you guys can offer.

TWC switched from the SARA Guide to the Navigator Guide. I don't know if they finished switching all their systms yet. The following is a link to the "Time Warner Cable Navigator" thread.

http://www.avsforum.com/avs-vb/showt...1#post21287861

Comcast and Cox are switching away from the SARA Guide. Comcast only has a few remaining systems that still use the SARA Guide and those are scheduled to be changed early next year.
post #8796 of 8829
Quote:
Originally Posted by Tesla1856 View Post

"Dolby Digital" label should really read "SPDIF" (Coaxial or Optical ... whichever one is on the back of the STB)

So, it's probably working, but you would have to hook up a SPDIF cable to hear it.

Other than the obvious reasons, it's better to run both audio and video over HDMI because it also handles "lip sync" automatically.

Not sure what "forwarding audio" is but I think the stereo audio from the STB is always working. Hook that to the amp. also (and re-route from there). If you are doing something with Amp Zone-2, with most amps, it only works with 2 channel analog stereo anyway.

According to the instruction manual for the set top when you change it to Dolby Digital mode it forces DD to be output on all audio outputs capable of carrying the DD data (HDMI, Optical and Coax). I did have an optical cable hooked up just to double check myself and I still wasn't getting any audio.

What I meant by forwarding audio is my receiver has two modes. One where it will decode the audio and de-embed it the HDMI output and one where it will decode the audio but still leave the audio data intact. Yeah. I could hook up stereo RCA cables but, ugh. One of the biggest featrues of HDMI (for me anyway) is to reduce the amount of wires. It's a mild annoyance and I'm being stubborn
post #8797 of 8829
Quote:
Originally Posted by Warblade View Post

According to the instruction manual for the set top when you change it to Dolby Digital mode it forces DD to be output on all audio outputs capable of carrying the DD data (HDMI, Optical and Coax). I did have an optical cable hooked up just to double check myself and I still wasn't getting any audio.

What I meant by forwarding audio is my receiver has two modes. One where it will decode the audio and de-embed it the HDMI output and one where it will decode the audio but still leave the audio data intact. Yeah. I could hook up stereo RCA cables but, ugh. One of the biggest featrues of HDMI (for me anyway) is to reduce the amount of wires. It's a mild annoyance and I'm being stubborn

Ya, well the manual says whatever it says ... my post was from my experiences. I've had my TimeWarner supplied 8300hd for about 5 years ... so I've had it hooked to many different amps and TV, in many different ways. Actually, I have 2 ... both with amps.

Not sure what amp you have. I would think HDMI-HDCP would prevent most of that. But like you said ... that is a different issue and better answered in a thread dedicated to your amp.
post #8798 of 8829
Quote:
Originally Posted by Tesla1856 View Post

Ya, well the manual says whatever it says ... my post was from my experiences. I've had my TimeWarner supplied 8300hd for about 5 years ... so I've had it hooked to many different amps and TV, in many different ways. Actually, I have 2 ... both with amps.

Not sure what amp you have. I would think HDMI-DHCP would prevent most of that. But like you said ... that is a different issue and better answered in a thread dedicated to your amp.

Yeah, part of my suspicion was that the manual was incorrect. What do you mean HDMI-HDCP would prevent most of "that"? What is that? Keeping the audio intact?
post #8799 of 8829
Quote:
Originally Posted by Warblade View Post

Yeah, part of my suspicion was that the manual was incorrect. What do you mean HDMI-HDCP would prevent most of "that"? What is that? Keeping the audio intact?

Sorry about the typo ... HDCP

http://en.wikipedia.org/wiki/High-ba...ent_Protection

I'm no expert. It's just been my experience that once a signal(s) are combined into HDMI ... it hard-to-impossible to separate them again, or route them over a different type of cable. Maybe it's just a property of HDMI.
post #8800 of 8829
I recently had my 8300HD crash, so I went in for a new one and they gave me an 8300HDC which had (old?) OCAP Mystro (Navi or Sara? I don't know which those are/were) and it didn't like my brand new Onkyo 809 (2011 model) or my Sony nx720 (also 2011) and would just flop back and forth from 480 to 1080 in and endless cycle - despite having set it to 1080 only in the settings. If I connected it to my little 24" LED TV, it found 1080 and worked fine...

I brought this HDC back and they gave me a Cisco 8742 hdc, which appears to have the same software - but this is a very new stb (model) - I cannot find any info on it on the web or in here, as to capacity or advanced settings.

Does anyone have a clue about this box? I am having the same resolution cycle issues - I CAN eventually get it to stick on 1080i - Not sure if its me fiddling with the avr & TV or if its sorting itself out. I fully expect its a HDCP handshake issue - but WHY and WHAT did they do that makes a NEW STB not work with new AVR & TV?? Very frustrating to say the least.

I understand there was a way to really force (8300 anyway) it never to change resolutions, and if I can do that to the 8742 I think I'll be ok. Any insight appreciated, Thanks. I can get more info if needed, but I'll have to figure out how to get into the info menus first!

*I should also add that I had a WD 500 MyDVR Expander connected successfully to the old 8300 and it s currently connected (eSATA) to the 8742, which I'm seeing may cause *other* issues...I have no idea if it is working, not working, or causing any issues or simply being ignored.
post #8801 of 8829
Quote:
Originally Posted by bigbrain28 View Post

I recently had my 8300HD crash, so I went in for a new one and they gave me an 8300HDC which had (old?) OCAP Mystro (Navi or Sara? I don't know which those are/were) and it didn't like my brand new Onkyo 809 (2011 model) or my Sony nx720 (also 2011) and would just flop back and forth from 480 to 1080 in and endless cycle - despite having set it to 1080 only in the settings. If I connected it to my little 24" LED TV, it found 1080 and worked fine...

I brought this HDC back and they gave me a Cisco 8742 hdc, which appears to have the same software - but this is a very new stb (model) - I cannot find any info on it on the web or in here, as to capacity or advanced settings.

Does anyone have a clue about this box? I am having the same resolution cycle issues - I CAN eventually get it to stick on 1080i - Not sure if its me fiddling with the avr & TV or if its sorting itself out. I fully expect its a HDCP handshake issue - but WHY and WHAT did they do that makes a NEW STB not work with new AVR & TV?? Very frustrating to say the least.

I understand there was a way to really force (8300 anyway) it never to change resolutions, and if I can do that to the 8742 I think I'll be ok. Any insight appreciated, Thanks. I can get more info if needed, but I'll have to figure out how to get into the info menus first!

*I should also add that I had a WD 500 MyDVR Expander connected successfully to the old 8300 and it s currently connected (eSATA) to the 8742, which I'm seeing may cause *other* issues...I have no idea if it is working, not working, or causing any issues or simply being ignored.

First, just remove the WD-MyDVR-HDD (eliminate one possible issue).

Set DVR to 720p and HDMI Audio. Install 6-12ft. 26-24awg HDMI v1.4 cables on everything. Turn off HDMI-CEC capability on everything (or maybe all on ... try both ways).

I love my 8300, so good to hear Cisco has 8742 now. Hopefully TW will use it and it has "Whole House" networking.

Edit: I'll take native 720p anyday. It gets up-scaled at the 1080p TV anyway.

Edit 2: Be sure the 809 and Sony TV are both running the latest firmware.
post #8802 of 8829
Quote:
Originally Posted by bigbrain28 View Post

I recently had my 8300HD crash, so I went in for a new one and they gave me an 8300HDC which had (old?) OCAP Mystro (Navi or Sara? I don't know which those are/were) and it didn't like my brand new Onkyo 809 (2011 model) or my Sony nx720 (also 2011) and would just flop back and forth from 480 to 1080 in and endless cycle - despite having set it to 1080 only in the settings. If I connected it to my little 24" LED TV, it found 1080 and worked fine...

I brought this HDC back and they gave me a Cisco 8742 hdc, which appears to have the same software - but this is a very new stb (model) - I cannot find any info on it on the web or in here, as to capacity or advanced settings.

Does anyone have a clue about this box? I am having the same resolution cycle issues - I CAN eventually get it to stick on 1080i - Not sure if its me fiddling with the avr & TV or if its sorting itself out. I fully expect its a HDCP handshake issue - but WHY and WHAT did they do that makes a NEW STB not work with new AVR & TV?? Very frustrating to say the least.

I understand there was a way to really force (8300 anyway) it never to change resolutions, and if I can do that to the 8742 I think I'll be ok. Any insight appreciated, Thanks. I can get more info if needed, but I'll have to figure out how to get into the info menus first!

*I should also add that I had a WD 500 MyDVR Expander connected successfully to the old 8300 and it s currently connected (eSATA) to the 8742, which I'm seeing may cause *other* issues...I have no idea if it is working, not working, or causing any issues or simply being ignored.

TWC switched from the SARA Guide to the Navigator Guide. I don't know if they finished switching all their systms yet. The following is a link to the "Time Warner Cable Navigator" thread.

http://www.avsforum.com/avs-vb/showt...1#post21287861
post #8803 of 8829
After consulting this thread I decided to add an Esata drive to my 8300HD.

Initially it worked just fine but and this is a big "BUT"

If I leave the unit in standby mode, no recording occur, so I decided to leave the unit always on. To minimize disk wear I tune either a channel that I don't subscribe to or a music channel. This way the stream is not bufferred on the disk.

Unfortunately, the 8300HD seems to power down during the night and in the morning, eventhough the unit is powered on, no recording will occur until I reboot the unit. This is kind of inconvenient since recording of shows during the night or during extended period away from home does not happen.

Is there a way to disable the cycling down during the night (time at which the drive is defragmented).

By the way, if the Esata drive is disconnected, everything works just fine anytime.

in the mean time I will use the DVR without the Esata drive while I leave for the Xmas vacation.

Thanks

PeeGee54

PS. If this has been answerred somewhere in this thread or into an other one, point me to it. I just could not find it.
post #8804 of 8829
I haven't seen that problem, but maybe you can use the following to workaround the issue. This is from the first post in this theard

Auto Shut-off Workaround.
Auto Shut-off feature can be defeated by setting General Settings/Timer: Turn Off option and setting Timer: Wake-up option for 1 minute later to keep unit on virtually 24/7. Useful if 8300HD is connected to Replay TV or other devices that rely on 8300HD for channel change, etc.

http://www.avsforum.com/avs-vb/showt...52#post4682052


There is a link to the "8300HD and External SATA - It Works!!" thread in that post, maybe someone there can help you.
post #8805 of 8829
I have SA8300HDC with Comcast Xfinity Service. I have connected it via HDMI via AV unit. I, however, do not get Dolby or DTS sound. I just get simple two channel PCM. Configuration does not give me any choice on this. I have tried direct digital/optical Audio outputs for feeding the AV unit, but get only two channel. I called Comcast Customer Support, but they don't have any clue for such issues. Any help will be appreciated.
post #8806 of 8829
Quote:
Originally Posted by Deadhead View Post

I have SA8300HDC with Comcast Xfinity Service. I have connected it via HDMI via AV unit. I, however, do not get Dolby or DTS sound. I just get simple two channel PCM. Configuration does not give me any choice on this. I have tried direct digital/optical Audio outputs for feeding the AV unit, but get only two channel. I called Comcast Customer Support, but they don't have any clue for such issues. Any help will be appreciated.

"I have connected it via HDMI via AV unit." You better clarify this. What is this "AV unit"? What equipment do you have (model numbers), and precisely how do you have it wired?
post #8807 of 8829
Quote:
Originally Posted by Deadhead View Post

I have SA8300HDC with Comcast Xfinity Service. I have connected it via HDMI via AV unit. I, however, do not get Dolby or DTS sound. I just get simple two channel PCM. Configuration does not give me any choice on this. I have tried direct digital/optical Audio outputs for feeding the AV unit, but get only two channel. I called Comcast Customer Support, but they don't have any clue for such issues. Any help will be appreciated.

Comcast has replaced the SARA guide with the S25 guide. Last week, Comcast started replacing the SARA guide in the final areas still using the SARA guide.

For more information about the S25 guide, click the links in my signature. You can post your question in Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog (click the blog link in my sugnature).
post #8808 of 8829
Quote:
Originally Posted by domino92024 View Post

"I have connected it via HDMI via AV unit." You better clarify this. What is this "AV unit"? What equipment do you have (model numbers), and precisely how do you have it wired?

Connected via HDMI as pass through Yamaha HTR-5063. It works, but Audio is simple PCM. I then tried connecting Digital output for SA8300HDC to my Yamaha amplifier, but also provided only simple two-channel PCM no matter TV channel is played. I don't have such issued while connecting my Bluray. With previous Comcast s/w there used to be an option to choose among PCM/DTS/Dolby, but with new s/w that is gone.
post #8809 of 8829
Quote:
Originally Posted by BPlayer View Post

You should also consider a programmable universal remote which will allow you to program a 30 second or longer skip. You will also be able to hide all the other remotes.

The remote for my SA 8240 HDC is programmable, but sadly I'm reading that it's impossible to get the unit to do a 30-second skip. I wonder if there is a way, please?
post #8810 of 8829
Highly unlikely. The regular remote doesn't have this feature. So, the only way your remote would work is if the box and its software had the feature but it couldn't be accessed with the regular remote. The chances of that?

Quote:
Originally Posted by coyote2 View Post

The remote for my SA 8240 HDC is programmable, but sadly I'm reading that it's impossible to get the unit to do a 30-second skip. I wonder if there is a way, please?
post #8811 of 8829
Quote:
Originally Posted by BIGA$$TV View Post

Highly unlikely. The regular remote doesn't have this feature. So, the only way your remote would work is if the box and its software had the feature but it couldn't be accessed with the regular remote. The chances of that?

It happened to me. I have SA 8300 HD DVRs and Comcast. Comcast replaced the SARA guide (no 30 second skip)with the S25 guide (which has the 30 second skip). The remote has the * key which now does the 30 second skip. The remote is old and some of the other keys no longer work. When I get the replacement remote which doesn't have that key, I can reprogram a key to do the 30 second skip. This is an unusual situation.
post #8812 of 8829
Hi all, I just recently started capturing recordings from my 8300HD onto a Mac, and I was curious if there is a way to force a specific resolution to be output over the STB's firewire connection? I can force the resolution over HDMI using the methods described in this thread, but this setting doesn't carry over to the firewire stream. It still will just output whatever the recording's native resolution is.

Any help is greatly appreciated. Thanks!
post #8813 of 8829
Hey guys- I am having a problem with my 8300hd and couldn't find this error anywhere else, here or on the web.

My dvr will "choose" not to fast forward at certain parts of recorded shows. This usually happens after we gave watched for a while and are getting into the show, of course. If I push the buttons on the remote just right sometimes I can enable a single ff response but usually the show will just freeze momentarily and then resume playing. Pause and rewind work fine. This is extremely annoying as you might imagine!

We have tried switching to other dvr'ed shows (where ff still works) and then back again but no luck. Other dvrs in the house operate correctly. I am a little surprised no one else has encountered this issue just based off my google searches and searching on here. Anybody heard of this?
post #8814 of 8829
Have you tried rebooting the 8300? I don't remember having your specific problem, but I get a lot of others that are cured by a reboot. Other possibility- faulty remote? You can try one of your other remotes to rule this out.

Quote:
Originally Posted by IrmoGamecoq View Post

Hey guys- I am having a problem with my 8300hd and couldn't find this error anywhere else, here or on the web.

My dvr will "choose" not to fast forward at certain parts of recorded shows. This usually happens after we gave watched for a while and are getting into the show, of course. If I push the buttons on the remote just right sometimes I can enable a single ff response but usually the show will just freeze momentarily and then resume playing. Pause and rewind work fine. This is extremely annoying as you might imagine!

We have tried switching to other dvr'ed shows (where ff still works) and then back again but no luck. Other dvrs in the house operate correctly. I am a little surprised no one else has encountered this issue just based off my google searches and searching on here. Anybody heard of this?
post #8815 of 8829
Your remote has taken one too many falls. Visit an Optimum Store and they'll replace it for free.
post #8816 of 8829
Quote:
Originally Posted by BIGA$$TV View Post

Have you tried rebooting the 8300? I don't remember having your specific problem, but I get a lot of others that are cured by a reboot. Other possibility- faulty remote? You can try one of your other remotes to rule this out.

Thanks, big. I should have mentioned in my post above that a reboot generally fixes the problem at the time but it always returns the next night. Since reboots take 10-15min to complete, it is usually too drastic a solution so I am hoping there is some other fix. I am guessing this box just needs replacement.
post #8817 of 8829
Yeah, if the reboot doesn't work and you know that the remote is okay, it sounds like a hardware problem with the box.

Quote:
Originally Posted by IrmoGamecoq View Post

Thanks, big. I should have mentioned in my post above that a reboot generally fixes the problem at the time but it always returns the next night. Since reboots take 10-15min to complete, it is usually too drastic a solution so I am hoping there is some other fix. I am guessing this box just needs replacement.
post #8818 of 8829
Anyone know if TWC has the "skip" feature enabled?
post #8819 of 8829
Hold down Fast Forward and it will skip to the next 15 minute point in the recording.
post #8820 of 8829
I was looking for something more like 1 minute.
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