Originally posted by The HT Rookie
Please quote your sources. According to the latest press release Infocus has sold over 350,000 of these units. I don't have access to repair numbers but from what I have seen here, it is probably nothing more than the occasional bad motor. There are probably several hundred X1 users actively posting here. What have we seen here, less than 20 complaints?
You've been actively bashing InFocus for weeks. Do you have any hard data to back up the motor pricing, time it takes a tech to repair, or are you purely speculating. What facts do you have that call this a design issue? Do you really think, as your posts imply, that InFocus purposely set out to build this failure in to the machine as a "feature" so they can gain extra revenue once the units reach the end of the warranty period?
By the way, I got my X1 back in a week, no dead pixels. Sounds like they took good care of you too, (eventually) despite your constant rantings.
a new definition for the word 'respectfully' ... must tell the folks at OED. downright Orwellian.
the specifics are here, including a failure rate calculated from one poster w/ multiple X1s as a commercial installed base. I take what people tell me at face value. One vendor has an installed base of multiple X1s and reported his # of failures -- a failure rate of between 10% and 15%. [doing the math from your own guestimates, '20 complaints' / 'hundreds' ... that's a 5% or higher failure rate. you want dependability in a product, you go for a 0.01% failure rate or lower.
take my specifics or you own sloppy language, we're still in the same neighborhood when talking about failure rate. A less empirical comment on that failure rate is the steady drip, drip of replies to this thread. if the CWmotors weren't failing at a higher rate than background noise, this thread would have died long ago. I didn't start it; I just started paying attention to this issue when my motor acted up.
the repair times, as I noted in the post, came after receiving a PM from a tech who repaired the CWMotor by either swapping the light engine or the motor. From him I got the parts cost and repair time. go back and re-read the posts. I've supplied the specifics but have kept the identities private to protect that tech.
the $585 parts cost to fix an out-of-warranty CWmotor I got from an infocus service rep.
go back and show me where I ...imply, that InFocus purposely set out to build this failure in to the machine as a "feature"...
. it's not there.
I am suggesting that the people running infocus service are treating the X1 out of warranty repairs of the CWM repair as a real cash cow; and that it is not a moral thing to do, given the higher failure rate for the CWmotor. whether intentional or not, it's wrong. And now that I know how infocus prices their out-of-warranty parts, I can factor that into my next PJ purchase decision. I encourage others to consider this aspect too.
It's not 'bashing' when I have the facts behind me. try it sometime.
And in the spirit of respect, let me suggest that you provide some facts of your own when you ding me for [alleged] speculation. The words 'hypocrisy', 'pot' and 'kettle' come to mind.