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Comcast DVR bugs... damn it! Better call Comcast! :(  

post #1 of 3
Thread Starter 
Okay I can't figure out what's going on. I've got this mystery recording in my My DVR list that transforms into whatever I just deleted. It's really strange.

At first, it showed up as something that was "interrupted during recording" or something like that. I tried to delete it, but it was a glitched recording or something and it wouldn't let me. So, I decided to delete everything else I had recorded to see if it would just go away... or it would let me delete it then. Nope!

So now I've got this stupid recording screwing up my entire box. I tried pulling the plug, but without success! It won't let me change channels, it won't let me play On Demand stuff... the box is useless now. It thinks it's trying to play this dumb mystery recording. What a piece of crap.

Oh well! At least I get a new one for free. :)
post #2 of 3
Thread Starter 
here's a ZIP with three screen shots of this piece of crap glitching out...

by the way this is the dual tuner model in case you were wondering.

 

comcastdvrglitchpics.zip 196.1220703125k . file
post #3 of 3
Thread Starter 
I just called them. They said it was a corrupted hard drive.

They told me to format the hard drive, which did remedy the problem!

Steps:
1. Turn the box and then quickly press "select" to bring up the diagnostics menu.
2. Press the replay button 3 times, the "My DVR" button 3 times, then the "Live" button three times. The box clicks off and quick formats the drive.

Ta-da. Everything's reset to factory.
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AVS › AVS Forum › Gaming & Content Streaming › Digital Recorders (PVRs) General › Comcast DVR bugs... damn it! Better call Comcast! :(