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SA 8300: I Bought One on eBay... How Do I Get it Working With Rogers Cable?  

post #1 of 17
Thread Starter 
I am new to the realm of DVRs, recently purchased a SA8300 on eBay. I was under the impression that the software that they run is dynamically downloaded from the cable provider, depending which network they are hooked up to.

The unit that I purchased was originally hooked up with Time Warner Cable in the US. I am in Canada with Rogers Cable. Does anyone know how (or whether it is even possible) to use a SA8300 from one cable provider on another cable provider's network?
post #2 of 17
I'm willing to bet you bought a stolen DVR that is blacklisted and will no longer work. Legal electronic shipments of these DVR's to Canada are marked as such and your local cable company should not recognize the electronic serial number as a Canadian based model. All U.S. based cable DVRs are the property of the cable providers, not individuals, so .... umm ... er ...

Good luck?

vegggas
post #3 of 17
Thread Starter 
Thanks for the reply. I hope this unit is not stolen. Had I known that this was a possibility, I definitely would not have purchased this unit. I will call SA to check the serial number.

I called in to activate the box yesterday, and Rogers did recognize the serial number as not being one of their units. Despite this, the agent I was speaking with was willing to try to hook it up. She input the serial number and MAC address, but for some reason, her system could not find the MAC address on the network. I believe the unit was hooked up incorrectly at that time though, as it was in this odd state, where it was acting as an analog cable box, displaying all analog channels but blocking access to digital features. When I try to turn it on now, it simply goes to a screen that says that the box needs to be activated by my cable company. Maybe it is worth having the agent try to add the MAC address again?

Does anyone know if the unit should automatically download the proper Rogers software (Replacing the TWC software) once it is authorized on the Rogers network? Or is this a lost cause...
post #4 of 17
Is it an 8300 or an 8300HD?

If it is stolen, you might have a case for eBay reimbursing your lost money (assuming you can't get it back from the seller). I don't know why eBay allows these types of cable boxes to be sold on its website-- it is asking for trouble.
post #5 of 17
Thread Starter 
It is an 8300, non-HD version.

Thanks for the suggestion of contacting eBay. If I do find out that it is stolen, I will try to get eBay to help out. I called SA this afternoon to check but they can only check serial numbers during weekday business hours so I will find out soon. An interesting fact is that it did come with the original manual, which is hopefully a positive sign.
post #6 of 17
PM me if you need help dealing with eBay, assuming the box does not work and you can't get your money back from the seller.

I am moving this thread to the non-HD forum, since the box is not the HD version.

I also re-titled the thread for more specificity.
post #7 of 17
All digital cable STBs need to be provisioned by your local cable co before it can be used. You just can not buy one and try to use it. At least that is the case in US.
post #8 of 17
Quote:
Originally posted by evad-to
Thanks for the reply. I hope this unit is not stolen. Had I known that this was a possibility, I definitely would not have purchased this unit. I will call SA to check the serial number.
If the DVR did indeed originate with TWC in the USA, then it has to be stolen as TWC owns the box and leases them out as stated in TWC's FAQs. They simply do not sell them to anybody. You should also contact TWC somewhere and see if they can help you find where it belongs. Hey they may even give you a written statement that it is indeed their property (with serial number) which would help your claim against EBay. TWC might want you to ship it back to them too.

I'm certain you'll never get it to work with your cable system. Many people have bought SA8000s on EBay and so far i haven't seen a single post saying they got it working. I don't think it's possible even if your cable company wanted to do it.
post #9 of 17
You absolutely got the shaft.

SA's DNCS is a proprietary network. Each box needs certificates made by SA that get sent to the Cable provider that purchased the box. This info gets loaded onto a closed network server (DNCS) that controls all set tops in that system. This information is keyed for the individual box. In order for the box to work on another MSO's network the MSO will have to contact SA to regenerate the EMM's/Key's for that box. In this case that will not happen due to the box not being sold from one system to another in a proper manner.

Your only hope is to get your money back from ebay and have them go after the original seller, If it were me I would even contact TW to give them a heads up if you are sure that's were the box came from.

Never buy digital cable box's on ebay.
post #10 of 17
A few days ago i checked and there were four SA8000 auctions on EBay. I wrote to some of the bidders telling them to check with their cable company BEFORE buying one off EBay and how so far i know of nobody who's gotten one to work with their cable system. One guy wrote back that he knows it will work because "there are laws requiring cable companies to allow people to use their own converters" and another guy told me to mind my own business.

Oh well, try to help a brutha out . . . .
post #11 of 17
They will realize soon enough that it's a waste of money. Oh well.
post #12 of 17
Quote:
Originally posted by RandyWalters
A few days ago i checked and there were four SA8000 auctions on EBay. I wrote to some of the bidders telling them to check with their cable company BEFORE buying one off EBay and how so far i know of nobody who's gotten one to work with their cable system. One guy wrote back that he knows it will work because "there are laws requiring cable companies to allow people to use their own converters" and another guy told me to mind my own business.
I got a nice email from one of the other guys i wrote to who took my advice, contacted TWC and asked if he could use an EBay-bought DVR and they told him no, they do not allow privately owned DVRs on their system and that it would not work anyway. He said he withdrew himself from the auction and thanked me for the heads up. I feel like writing the "winning" bidders and asking them how their new $300 DVR is working with their cable system :D
post #13 of 17
Quote:
Originally posted by evad-to
It is an 8300, non-HD version.

Thanks for the suggestion of contacting eBay. If I do find out that it is stolen, I will try to get eBay to help out. I called SA this afternoon to check but they can only check serial numbers during weekday business hours so I will find out soon. An interesting fact is that it did come with the original manual, which is hopefully a positive sign.
Evad, any update on your situation? Did you find out if the DVR (and original manual) is stolen? If so are you going to be able to get your money back?
post #14 of 17
Thread Starter 
Here's the update - After a long and drawn out process, Rogers told me that they would not allow the DVR on their network. I have not even bothered to follow up with scientific atlanta, and have basically decided that the unit is useless. I am currently renting a digital terminal from Rogers, and have learned my lesson re: buying DVRs on eBay.
post #15 of 17
Quote:
Originally posted by evad-to
Here's the update - After a long and drawn out process, Rogers told me that they would not allow the DVR on their network. I have not even bothered to follow up with scientific atlanta, and have basically decided that the unit is useless. I am currently renting a digital terminal from Rogers, and have learned my lesson re: buying DVRs on eBay.
Surely you must have some recourse against the seller. Since it originated with Time Warner Cable the seller attained it illegally as it is the property of TWC and he has no right to sell it on EBay. He sold you stolen property on EBay - isn't there some way you can reverse payment or otherwise get your funds back? Have the seller prosecuted? See if EBay can block sales of U.S. based SA8000/SA8300 DVRs on their site? Bad feedback at least?
post #16 of 17
Hi
Wish I had read your post prior to making the same purchase. Did you ever get any thing done with this? Did you contact E bay and let them know it was a stolen unit? Was it stolen? Any help would be very much appreciated.


Rob
Toronto
post #17 of 17
From what I have read on my providers website (insight). There are laws requiring cable companys to allow the use of personal boxes on their network. Basically keeps them from forcing you to rent, legally. The catch is that you have to provide proof of purchase from an authorized dealer. I would assume that since these aren't really available for sale anywhere it would cost an arm and a leg to buy one from an "authorized dealer".
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