An update to the HDCP issue I've experienced...
I used Cyberlink BD Advisor
to verify that the TV was not properly negotiating HDCP, and used the same computer/software/cable with a different TV to verify that the issue wasn't with the source/cable.
So, the TV's HDCP is broken.
I had a long chat with Samsung customer service tonight. The agent indicated it was an issue with the TV and that the TV needed service. When I complained of the price, she indicated that she didn't know the repair costs, but I'd be able to use Samsung's website to get the price of the repair. However, the site forces you to agree to pay for diagnosis before knowing the diagnostic price or the repair price.
I guess the moral of the story is don't buy an expensive TV, stick with the cheap ones and plan to replace them frequently.
My chat with the Samsung agent....
Please wait for a Samsung Agent to respond.
You are now chatting with 'April'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is AVAJD9LIR2WO9.
April: Hi, thanks for reaching out to Samsung Technical Support. How can I help you today?
You: Hi, HDCP stopped working on my TV and I'm trying to figure out how to fix it
You: I've replaced all my HDMI cables
You: and verified that the source HDCP works properly with another TV using the same cables
April: I'm sorry to hear about the problem with the connection.
April: Let me help you on troubleshooting the unit.
April: What is the model number of the TV?
April: Thank you.
April: What error message are you getting?
You: attaching a Roku gives me a purple screen -- an indication that HDCP copy protection has failed
You: Apple TV gives me a similar error -- don't remember exactly what
You: I've used CyberLink BD Advisor for Windows
You: and it indicates that there is not a HDCP link between the computer and the TV
You: all those devices work with the same cable and a different TV
You: I've also pulled the AC power to the TV
You: let it sit for a couple minutes, but still see the same errors
April: So to be clear with your description.
April: You tried to different HDCP source to the TV, and it is giving you the same problem, am I getting it right?
You: and tried a different TV with those sources -- the other TV works fine
You: with those sources/cables
April: Thank you for clarifying.
April: Is this two devices, such as Roku and Apple TV, did it connected to this TV, HLR5667W before with no error?
You: oh, sorry I forgot to mention that
You: I also tried a PS3
You: The PS3 used to work just fine, but now does not
You: (work fine with this TV)
April: Thank you for letting me know.
April: And this is connected to the TV all on the same port?
You: That TV has a single HDMI input
You: I have tried each of those devices in that HDMI input
You: I have also tried using them with a HDMI switch
You: but am not currently using the switch even though I've verified the switch is not the problem
You: so, I have to unplug the devices from the tv hdmi input to switch between them at the moment
April: Alright, thank you for providing me these information and description.
April: Upon checking on my end if this is happening on many sources on the TV.
April: I'm afraid the only resolution that I can provide as of the moment is to have the TV serviced.
April: It seems on my end that the port of the TV is defective.
April: And since it is part of the hardware of the unit, I won't be able to recommend some troubleshooting steps this needs to be done physically by a technician.
April: If you wish to have it serviced under Samsung, you can use this link : http://www.samsung.com/us/support/service/request
April: To have it scheduled for repair.
You: right, but a service call would a substantial part of the cost of a new TV of better quality
April: To be honest with you the cost of the repair that I do not have the information handy and I cannot verify this to you.
April: However on the process of setting it up for repair you will be informed regarding with the cost and it will be on your decision to pursue the repair or not.
You: Is there any way such a repair would be covered by Samsung?
April: The repair can be covered if the Samsung unit is still under warranty.
April: And the standard warranty is.
April: One (1) year from the date of purchase.
April: The cost for labor and parts will be covered within 1 year from the date of purchase.
April: Aside from this one, is there anything else I might be able to help you with?
April: I understand, if you will need further assistance in the future you can always chat us back we are open 24/7.
April: Thank you for chatting with us. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
April: Follow Samsung Service on Facebook, Twitter and YouTube.
April has left.