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QUALIA 006 Owner's Thread - Page 464

post #13891 of 17305
Quote:
Originally Posted by C-Dub006 View Post

Hello all,

The original GE warranty offer which mpsan (Dave) researched and shared was for 5 years and in March of 2006 when I purchased it, cost $717.99. In it, it says it DOES cover anything (including bulbs) that cause it not to FUNCTION as intended. At the time of purchase, I confirmed the replacement bulb for function (ie, displaying a picture), WOULD be covered. Maybe they changed it, modified it, etc. to now not include bulbs of any type, but a contract is a contract. As I'm still on my original bulb (4800 hrs) and have the free Sony replacement, I have not had to fight (or not) with GE yet. On a unrelated note, Blu_ray and HD-DVD both look and sound awesome on my UMR calibrated Q and audio.

For what it's worth - Serial number #2001807, Build date May 2005, Purchase date Sept. 2005 from Vegas Q store (now Sony store). Knock on wood, no green.

C-Dub006


Yup...I should call them with my contract number just to see what they say now!
post #13892 of 17305
Quote:
Originally Posted by divedude View Post

They both do and much more.

DD, the reason I asked is that I have coax and optical audio inputs on my Proc...a Meridian 568. I had heard that the DVD-HD mixes this if you are not using HDMI. I wanted to be sure I would continue to have great 5.1 DTS sound.
post #13893 of 17305
Hi Penton, good to hear from you, thanks for the info.

mpsan,

I have an HD-DVD player and a PS3. My Lexicon MC-8B processor does not have HDMI, and I use it for DD, DTS, SACD and DVD-Audio. You probably know this, but the lossless codecs for the HD discs cannot be passed by optical or coax. Without HDMI capabilities in the receiver/processor, you can only use 5.1 analog inputs for lossless (but the PS3 and some Blu-ray players don't have 5.1 analog outs). FWIW, I considered a Zektor switcher, but it would have taken over 20 cables to get me connected. I also considered a new receiver, but all of my stuff uses balanced connections, so I'll wait for a new Lexicon to join the party with an HDMI/balanced package other than the MC-12B.
post #13894 of 17305
Quote:
Originally Posted by mpsan View Post

DD, the reason I asked is that I have coax and optical audio inputs on my Proc...a Meridian 568. I had heard that the DVD-HD mixes this if you are not using HDMI. I wanted to be sure I would continue to have great 5.1 DTS sound.

mpsan,

So if the Processor doesn't have 5.1/7.1 analog inputs or HDMI inputs, you can send it bitstream over the optical toslink. As long as your Meridian does DTS decoding you will get the 5.1 surround. If the source is DTS-HD, you will get the DTS core.

I haven't tried optical, so I can't say for sure, but that is what the manuals say. I would suggest asking on one of the AVS forums for the player you are looking at.
post #13895 of 17305
Regarding the GE contract in Section 2 in the back of the contract it states that "a covered product will be restored to normal operating condition after it has failed during normal single-family household use excluding failures due to power surges".

However, in Section 11, which is entitled "What is Not Covered" it states that consumer - replaceable items such as batteries, tapes, ribbons, bulbs, hosees, water membrances, air and water filters, fuses, belts, knobs, vacuum cleaner belts, bags, projection TV screen protectors etc. are not covered. So it does day that bulbs are not covered; of course they are probably referring to regular light bulbs not RPTV bulbs, but a lawyer would argue otherwise and say there are no bulbs they will cover.

So, it's not 100% clear if the bulbs we are talking about are or are not covered. When I ordered my contract they said that one bulb replacement WOULD be covered. I didn't get her name.

Note that you CAN cancel the GE contract, and in fact, in my situation, I could cancel it now and get a full refund of the $892.71 I paid for 4 additional years. I agree with Kaduku that it is better to get another 3-years from Sony and pay about $300+ less in my case, especially if GE will not cover a bulb replacement. I will call GE and if they say "no go" to a bulb replacement I will cancel it and get the Sony contract. I like the service firm that Sony uses; they replaced my OB promptly, with no hassles, and they know what they are doing.
post #13896 of 17305
Quote:
Originally Posted by nhey View Post

Regarding the GE contract in Section 2 in the back of the contract it states that "a covered product will be restored to normal operating condition after it has failed during normal single-family household use excluding failures due to power surges".

However, in Section 11, which is entitled "What is Not Covered" it states that consumer - replaceable items such as batteries, tapes, ribbons, bulbs, hosees, water membrances, air and water filters, fuses, belts, knobs, vacuum cleaner belts, bags, projection TV screen protectors etc. are not covered. So it does day that bulbs are not covered; of course they are probably referring to regular light bulbs not RPTV bulbs, but a lawyer would argue otherwise and say there are no bulbs they will cover.

So, it's not 100% clear if the bulbs we are talking about are or are not covered. When I ordered my contract they said that one bulb replacement WOULD be covered. I didn't get her name.

Note that you CAN cancel the GE contract, and in fact, in my situation, I could cancel it now and get a full refund of the $892.71 I paid for 4 additional years. I agree with Kaduku that it is better to get another 3-years from Sony and pay about $300+ less in my case, especially if GE will not cover a bulb replacement. I will call GE and if they say "no go" to a bulb replacement I will cancel it and get the Sony contract. I like the service firm that Sony uses; they replaced my OB promptly, with no hassles, and they know what they are doing.


It was explained to me that they meant lamps that did not impact function and these parts of the contract were for Freezers, etc. Since our TV would not function without the lamp it would be covered!
post #13897 of 17305
Quote:
Originally Posted by sofer View Post

Hi Penton, good to hear from you, thanks for the info.

mpsan,

I have an HD-DVD player and a PS3. My Lexicon MC-8B processor does not have HDMI, and I use it for DD, DTS, SACD and DVD-Audio. You probably know this, but the lossless codecs for the HD discs cannot be passed by optical or coax. Without HDMI capabilities in the receiver/processor, you can only use 5.1 analog inputs for lossless (but the PS3 and some Blu-ray players don't have 5.1 analog outs). FWIW, I considered a Zektor switcher, but it would have taken over 20 cables to get me connected. I also considered a new receiver, but all of my stuff uses balanced connections, so I'll wait for a new Lexicon to join the party with an HDMI/balanced package other than the MC-12B.

Yup, my proc does NOT have 5.1 analog in. It does, however, do a great job of 5.1 DTS.
post #13898 of 17305
Quote:
Originally Posted by divedude View Post

mpsan,

So if the Processor doesn't have 5.1/7.1 analog inputs or HDMI inputs, you can send it bitstream over the optical toslink. As long as your Meridian does DTS decoding you will get the 5.1 surround. If the source is DTS-HD, you will get the DTS core.

I haven't tried optical, so I can't say for sure, but that is what the manuals say. I would suggest asking on one of the AVS forums for the player you are looking at.

When I do decide on a player, it will be my first concern. I do not wish to change from my Meridian 568!
post #13899 of 17305
Quote:
Originally Posted by mpsan View Post

When I do decide on a player, it will be my first concern. I do not wish to change from my Meridian 568!

I have the Pioneer 94HD BluRay....excellent player, fast load times, great history of firmware revisions as needed...it will send DTS 5.1 over optical or coax as needed. For what its worth, I am an audio snob to the nth degree, this video stuff is all very secondary to me, really...I have a Meridian G08 disc player that I could not live without, best sound for CD's I've ever heard...you will be very very impressed with a current Pioneer Elite model like the 94HD or 95HD.

I have great respect for the Meridian 568, great processor, don't ever let it go!

Enjoy!
-Brian
post #13900 of 17305
Quote:
Originally Posted by nhey View Post

I like the service firm that Sony uses; they replaced my OB promptly, with no hassles, and they know what they are doing.

I haven't read or searched on everything concerning this green tinting on this thread, and I don't think (correct me if I am wrong) that anyone has yet had to deal with GE Warranty to get this type of issue resolved. Just wondering how much a difference would be in repair timeframes, quality in service, getting the right people to do the job, etc, if GE Warranty was to handle this problem. So far the Q owners here who has had their OB replaced have been very pleased and impressed with the technicians that were sent by Sony. Think about it, if it is sooo unclear about the bulb thing now, (different peeps there saying different things) how clear will it be when you start having actual issues and needing some repairs. I am not saying to cancel your GE service, but if they give you some sh*t, it's good to know you have other options.

Note though that if you do decide later on to go with Sony, will they (Sony) still cover your Q even when the original warranty with them had expired.

Funny thing was when I called Qualia Service to confirm when I purchased my Q, they didn't have any options for me to extend my warranty. Thanks again to PM for the tip.
post #13901 of 17305
Quote:
Originally Posted by kaduku View Post

I haven't read or searched on everything concerning this green tinting on this thread, and I don't think (correct me if I am wrong) that anyone has yet had to deal with GE Warranty to get this type of issue resolved. Just wondering how much a difference would be in repair timeframes, quality in service, getting the right people to do the job, etc, if GE Warranty was to handle this problem. So far the Q owners here who has had their OB replaced have been very pleased and impressed with the technicians that were sent by Sony. Think about it, if it is sooo unclear about the bulb thing now, (different peeps there saying different things) how clear will it be when you start having actual issues and needing some repairs. I am not saying to cancel your GE service, but if they give you some sh*t, it's good to know you have other options.

Note though that if you do decide later on to go with Sony, will they (Sony) still cover your Q even when the original warranty with them had expired.

Funny thing was when I called Qualia Service to confirm when I purchased my Q, they didn't have any options for me to extend my warranty. Thanks again to PM for the tip.

Kaduku,

After reading your post, (and others including nhey's who has already dealt with the OB issue) I felt the best thing would be to cancel the GE warranty(5 yrs.) get a full refund and go with the Sony 3 year plan. Even with the 2 year difference, the piece of mind is worth it for me anyway, knowing it would be Sony (or Sony authorized) fixing any problem that may or may not occur. At that point, in 2011, I can use that as an excuse to get something new anyway. "Honey the TV died, it will cost $6000 to fix, I think we should just get a ......"

Thanks PM for the Sony info and Jessica was great to deal with by the way
post #13902 of 17305
Quote:
Originally Posted by C-Dub006 View Post

Kaduku,

After reading your post, (and others including nhey's who has already dealt with the OB issue) I felt the best thing would be to cancel the GE warranty(5 yrs.) get a full refund and go with the Sony 3 year plan. Even with the 2 year difference, the piece of mind is worth it for me anyway, knowing it would be Sony (or Sony authorized) fixing any problem that may or may not occur. At that point, in 2011, I can use that as an excuse to get something new anyway. "Honey the TV died, it will cost $6000 to fix, I think we should just get a ......"

Very wise move! I know what you mean about the peace of mind. BTW, I was also planning that move with da wife later
post #13903 of 17305
Quote:
Originally Posted by ManWithAPlan View Post

I have the Pioneer 94HD BluRay....excellent player, fast load times, great history of firmware revisions as needed...it will send DTS 5.1 over optical or coax as needed. For what its worth, I am an audio snob to the nth degree, this video stuff is all very secondary to me, really...I have a Meridian G08 disc player that I could not live without, best sound for CD's I've ever heard...you will be very very impressed with a current Pioneer Elite model like the 94HD or 95HD.

I have great respect for the Meridian 568, great processor, don't ever let it go!

Enjoy!
-Brian


Great! Will look it up. I ALWAYS was a Mono/Stereo person...still even have records...even a number of Sheffield direct to disk cuts!

I like the sound of the Meridian and use B&W speakers all around (except for the .1). I remember playing a CD (Old Sony 707ESD player) and being mad that I selected Stereo and the Center was on! Darn...I did not want trifield on CD's. I went up to the big center and it was OFF! That is what I call imaging!
post #13904 of 17305
OK, I called GE. I gave them my contract # and they told me to call Customer Relations at 1-800-437-3783...and then forwarded me to that number. I spoke to Makeshia.

I was told that when they said that they will not pay for the Lamp Replacement in an RPTV, they meant that since you can just remove a few screws and do-it-yourself, they will not pay...to roll a truck.

BUT, they will mail you a new lamp to install yourself!

Perhaps this info and Number can be added to my link on the first post.
post #13905 of 17305
Hi:
Seems to me that a couple of lamps at $250 each, and an $5000 part, and you are way ahead of the game on a five year contract; compared that is, to Sony, which though less expensive is also only for three years and no lamp replacements.
Time will tell.
Big thanks, though, to all contributors on this forum.
Love that Q picture.
Regards from Southern California (Big Love Saturday night with the wife!),
Dave
post #13906 of 17305
Quote:
Originally Posted by dave-320c View Post

Hi:
Seems to me that a couple of lamps at $250 each, and an $5000 part, and you are way ahead of the game on a five year contract; compared that is, to Sony, which though less expensive is also only for three years and no lamp replacements.
Time will tell.
Big thanks, though, to all contributors on this forum.
Love that Q picture.
Regards from Southern California (Big Love Saturday night with the wife!),
Dave

I wonder what Sony will do about the OB after 3 years. After all, it is a known issue and a case can be made, I guess, that they all will fail after X hours. Those of us with very few hours should not be stuck with the known bad OB. I wonder what Sony would say about this? Also, have we EVER heard that the replacement was fixed, or will it fail, too, in time?

I guess I wonder about this because, even with the GE contract, I would hope that Sony will "do right" by us and fix it on their own!
post #13907 of 17305
Quote:
Originally Posted by Paul A View Post

New Optical Block

Oh yea baby - I LOVE BLU!

Paul,

Great news that your 006 has been cured. Enjoy
post #13908 of 17305
I just signed up for the Sony warranty for about $540, which included sales tax. For me, it's a toss-up if I got the GE extra 2 years, even with bulbs that are more like $300, and figure on needing 2-3 more in the next 5 years. I have heavy hours of usage, over 6000, with no problems, and I have another spare bulb already. I think it's a crapshoot on timing the OB going bad. Besides, I'm with C-dub006, by the time an even newly replaced OB goes out, the Q is 6-8 years in the tooth, and I'm ready for the 80 inch LCD panel with LED and 120hz and that's only today's technology.

mspan, Meridian (and B&W) are terrific gear, especially if you still fancy 2-channel. I'll never give up my SACD and DVD-A, even if I have to go to a dedicated audio set-up to get lossless HD audio in my HT. Of course, I want it all in a single package, but know better, for now.

My best guess is that after all of the warranties run out, if you lose the OB, Sony will not pony up. And there are not enough Qualians to create a class action, exclusive as our class would be.
post #13909 of 17305
Quote:
Originally Posted by divedude View Post

Paul,

Great news that your 006 has been cured. Enjoy

Thanks DiveDude. Now I realize why I fell in love with the Q in the first place. Long live the Q!

Paul
post #13910 of 17305
Does anyone know what the warranty is on a replaced optical block? This would be a determining factor if I should purchase the Sony extended warranty. If my new OB warranty is 3 years, I probably wont purchase the extended warranty. If it's a year (or less) on the new OB, and my Q warranty expires in December, then I will definitely buy the extended warranty.

Paul
post #13911 of 17305
Quote:
Originally Posted by sofer View Post

I just signed up for the Sony warranty for about $540, which included sales tax. For me, it's a toss-up if I got the GE extra 2 years, even with bulbs that are more like $300, and figure on needing 2-3 more in the next 5 years. I have heavy hours of usage, over 6000, with no problems, and I have another spare bulb already. I think it's a crapshoot on timing the OB going bad. Besides, I'm with C-dub006, by the time an even newly replaced OB goes out, the Q is 6-8 years in the tooth, and I'm ready for the 80 inch LCD panel with LED and 120hz and that's only today's technology.

mspan, Meridian (and B&W) are terrific gear, especially if you still fancy 2-channel. I'll never give up my SACD and DVD-A, even if I have to go to a dedicated audio set-up to get lossless HD audio in my HT. Of course, I want it all in a single package, but know better, for now.

My best guess is that after all of the warranties run out, if you lose the OB, Sony will not pony up. And there are not enough Qualians to create a class action, exclusive as our class would be.

Well, Frys had a Panny BD30K for $369. BB matched it and I got 5 Movies. Another 5 in the mail!

It does have lossless, but what I wonder is if the Meridian will switch to DD 5.1 and DTS 5.1 when it sees the digital audio stream!
post #13912 of 17305
Quote:
Originally Posted by Paul A View Post

Does anyone know what the warranty is on a replaced optical block? This would be a determining factor if I should purchase the Sony extended warranty. If my new OB warranty is 3 years, I probably wont purchase the extended warranty. If it's a year (or less) on the new OB, and my Q warranty expires in December, then I will definitely buy the extended warranty.

Paul

Paul,

I was told the replacement OB is 90 days parts and labor by both Sony and my repair facility.
post #13913 of 17305
Quote:
Originally Posted by mpsan View Post

Well, Frys had a Panny BD30K for $369. BB matched it and I got 5 Movies. Another 5 in the mail!

It does have lossless, but what I wonder is if the Meridian will switch to DD 5.1 and DTS 5.1 when it sees the digital audio stream!

mpsan,

Welcome to the wonderful world of Blu. It looks like you are getting good advice on the BD30K Owners Thread. Have you installed the latest firmware update?

So I guess you setup is the HDMI direct to the Q and the optical to the Proc. Don't forget to turn the HDMI Audio Output off in the settings of the player.
post #13914 of 17305
mp, congrats and good luck with the bd30...

dd, i've not yet u/g'd the firwmare to 1.3 (it is at 1.1) as i've not yet had any issues and i've seen some complain of audio problems after updating to 1.3
post #13915 of 17305
Thread Starter 
Quote:
Originally Posted by divedude View Post

Paul,

I was told the replacement OB is 90 days parts and labor by both Sony and my repair facility.

That sounds about right if your Q006 is out (or soon to be out) of warranty. However, if you're still within your 3 years, or the extended warranty period, your OB should be covered through that end date.
post #13916 of 17305
Quote:
Originally Posted by jb007 View Post

That sounds about right if your Q006 is out (or soon to be out) of warranty. However, if you're still within your 3 years, or the extended warranty period, your OB should be covered through that end date.

jb007,

You are absolutely right. In my case, the warranty for the OB will extend about a week past the warranty for my 006.
post #13917 of 17305
hey guys, just curious who else here is "familiar with my work" and what exactly my work might be ???
post #13918 of 17305
Quote:
Originally Posted by divedude View Post

Paul,

I was told the replacement OB is 90 days parts and labor by both Sony and my repair facility.

Very helpful - I will purchase an extended warranty from Sony.

mpsan - good score and nice price on the panny - First Blu player that I really love and I've been through a few.

Paul
post #13919 of 17305
Quote:
Originally Posted by BenDover View Post

hey guys, just curious who else here is "familiar with my work" and what exactly my work might be ???

BD,

I figured "your work" was to buy as much new AV stuff as possible
post #13920 of 17305
Quote:
Originally Posted by divedude View Post

BD,

I figured "your work" was to buy as much new AV stuff as possible

I know you are capable of doctoring up the AV forums
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