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QUALIA 006 Owner's Thread - Page 565

post #16921 of 17304
Quote:
Originally Posted by Ted99 View Post

Not just the ser # sticker--the whole grey sticker with the model that the ser# sticker is on top of.

thanks.

so approximately how long does the whole process take from shooting off the email to setting up the replacement? will it make it in time for the Super Bowl...probably not
post #16922 of 17304
It depends on if they have the Xbr929 in stock,if so it comes in a week or less from California.The shipper will call you when to deliver.FYI,a hairdryer and and a small single edge razor blade works well for the sticker,Take a picture of it,if it comes apart save the pieces to send to Sony,also if your 006 is working fine as mine is no picture is needed to be sent to Sony.
post #16923 of 17304
you mean that they sent you a replacement set even though there was nothing yet wrong with your Q? wow, that is very gracious of sony.
post #16924 of 17304
Yeah,I thought I would ask Sarah about the ob,it's going to fail even though it works now,so what if anything could they do for me,they offered me the new Xbr.I thought it was nice of them.
post #16925 of 17304
Quote:
Originally Posted by JKUCSMA View Post

Yeah,I thought I would ask Sarah about the ob,it's going to fail even though it works now,so what if anything could they do for me,they offered me the new Xbr.I thought it was nice of them.

How much, if anything, did you have to pay?
post #16926 of 17304
OK, so i don't know if this is the standard process everyone here has been through but the initial contact and response was fairly quick. I received an email stating that they have a replacement program in place for this particular set which provides the opportunity to purchase one of their current TVs at a significant discount; they have replacment TVs which are LCD flat panel units and to call the number they provide for further details.

if this is what everyone has been through, i'd like to know ahead of time which models are in the replacement line-up so that i can do a little research ahead of time.

you can pm me...thanks, BD

[EDIT: ok, i had to really push and got transferred to someone in NSP; after some time (wasn't really all that contentious but i stated my position and belief that I should receive their current top of the line in place of their then top of the line), i was offered the 65HX929...however, no availability until spring ]
post #16927 of 17304
That's it. So far as I know, Q owners get the top of the line, once you get past the first line and into Sara's group. There have been variable delays, form immediate to months, but once approved, have eventually come thru.
post #16928 of 17304
Thread Starter 
I was told no availability of the HX929 until spring as well. I received the HX929 within two (2) weeks.
post #16929 of 17304
I'm right in the middle of the process. I'll report when I see the HX929 get delivered.
post #16930 of 17304
Have any of you getting a 3D set swapped out an HDMI 1.3 cable for a 1.4/1.4a and noticed any difference with the 3D. I realize 1.3 cabling works, but I read where some guy said he noticed a difference when he went with 1.4. Wait, I read it on the Internet.
post #16931 of 17304
Quote:
Originally Posted by sofer View Post

Have any of you getting a 3D set swapped out an HDMI 1.3 cable for a 1.4/1.4a and noticed any difference with the 3D. I realize 1.3 cabling works, but I read where some guy said he noticed a difference when he went with 1.4. Wait, I read it on the Internet.

Here is the answer to your question from one of the experts


Is This HDMI Cable 1.4-compliant?
--A common question with a straightforward, but not simple, answer--
The Question, the Rephrased Question, and the Answer:



Stew
post #16932 of 17304
Quote:
Originally Posted by BenDover View Post

OK, so i don't know if this is the standard process everyone here has been through but the initial contact and response was fairly quick. I received an email stating that they have a replacement program in place for this particular set which provides the opportunity to purchase one of their current TVs at a significant discount; they have replacment TVs which are LCD flat panel units and to call the number they provide for further details.

if this is what everyone has been through, i'd like to know ahead of time which models are in the replacement line-up so that i can do a little research ahead of time.

you can pm me...thanks, BD

[EDIT: ok, i had to really push and got transferred to someone in NSP; after some time (wasn't really all that contentious but i stated my position and belief that I should receive their current top of the line in place of their then top of the line), i was offered the 65HX929...however, no availability until spring ]

Same as jb007, when our paperwork was all approved we were told it would be 2-3 months before a set was available. We told them we'd wait. Our 65hx929 shipped within a week and was on our doorstep within 10 days. My guess is that they are trying to get you to cave and accept a lesser model. Don't do it...stay strong! Even if it is a couple months, no big deal.
post #16933 of 17304
Quote:
Originally Posted by jb007 View Post

I was told no availability of the HX929 until spring as well. I received the HX929 within two (2) weeks.

that's what i figured might happen, especially since you can buy it from their website which indicates in stock and shipping within a few days of placing your order
post #16934 of 17304
Quote:
Originally Posted by whirledPeas View Post

Same as jb007, when our paperwork was all approved we were told it would be 2-3 months before a set was available. We told them we'd wait. Our 65hx929 shipped within a week and was on our doorstep within 10 days. My guess is that they are trying to get you to cave and accept a lesser model. Don't do it...stay strong! Even if it is a couple months, no big deal.

yep, that's definitely the impression i got...at the first level, they insisted that there was only one option available ... i almost accepted it but then a little voice in my head said, push on ... i did, and then even at the next level, it was initially more of the same but i insisted that even at the xbr 65 in level, i still was not being made whole in my mind but since i recognize they don't make 70 in. set, i would make that concession ... i helped knowing how much other fellow qualians had to pay to get that option and of course i threw that out there ... since, i can't remember who said it but certainly, i end up spending that in lamp replacements anyhow!

fellow qualians never let me down
post #16935 of 17304
i also want to say this, i personally feel i should tip my hat to sony for providing this replacement almost 5 years after the initial purchase...it doesn't mean i don't still feel regret for ever shelling out that amount of money for a tv set, but as someone else said, they were different times we were living in and i had much more discretionary income...i suppose i am also a bit older and wiser
post #16936 of 17304
what i am grappling with now is trying to take a photo that firstly captures the problem when subjected to the layers of distortion that occur between room lighting, digicam capture and then display via computer on the screen and then the layers of distortion that occur when printing out a copy using my color laser printer...doesn't translate very well.

can anyone share their experience with this...i'm going to try and take the advice given by our dearly departed divedude and tune to an old b&w movie on TCM to see if i can sufficiently capture the yellow/green haze...then try to see if there is a hockey game on and see if i can't capture all the way through the printing process the yellow ice.
post #16937 of 17304
Quote:
Originally Posted by BenDover View Post

what i am grappling with now is trying to take a photo that firstly captures the problem when subjected to the layers of distortion that occur between room lighting, digicam capture and then display via computer on the screen and then the layers of distortion that occur when printing out a copy using my color laser printer...doesn't translate very well.

can anyone share their experience with this...i'm going to try and take the advice given by our dearly departed divedude and tune to an old b&w movie on TCM to see if i can sufficiently capture the yellow/green haze...then try to see if there is a hockey game on and see if i can't capture all the way through the printing process the yellow ice.


Wasn't there a song ? " Don't Eat the Yellow Ice "
post #16938 of 17304
Quote:
Originally Posted by JKUCSMA View Post

It depends on if they have the Xbr929 in stock,if so it comes in a week or less from California.The shipper will call you when to deliver.FYI,a hairdryer and and a small single edge razor blade works well for the sticker,Take a picture of it,if it comes apart save the pieces to send to Sony,also if your 006 is working fine as mine is no picture is needed to be sent to Sony.

so this morning i figured i would get everything in order so that i can mail out the materials tomorrow. i recalled the advice about using a hairdryer, but i figured i would give it a shot first with just a straightedge razor. my Q sleeps in the basement and this morning the temp was in the low 60's down there...fortunately, it seems that maybe the cold works as good or better than the hairdryer trick because it came off quite easily and completely intact/pristine. i have had way more trouble trying to take off annoying white price tags on merchandise...

just thought i'd share; cold room seems to do the trick too!
post #16939 of 17304
Quote:
Originally Posted by BenDover View Post

i also want to say this, i personally feel i should tip my hat to sony for providing this replacement almost 5 years after the initial purchase...it doesn't mean i don't still feel regret for ever shelling out that amount of money for a tv set, but as someone else said, they were different times we were living in and i had much more discretionary income...i suppose i am also a bit older and wiser

+1 on the sentiments

One tip on the digicam: turn off flash.
post #16940 of 17304
Stew - thanks for the article. I remember reading a similar article; with my advanced age and fading memory, it could have been that very one ;-)

Ben - I used the grey screen of the memory stick background, without the flash on with my iPhone, and the photo was accepted.
post #16941 of 17304
Quote:
Originally Posted by sofer View Post

Stew - thanks for the article. I remember reading a similar article; with my advanced age and fading memory, it could have been that very one ;-)

Ben - I used the grey screen of the memory stick background, without the flash on with my iPhone, and the photo was accepted.

thanks, i too tried using the memory stick screen but for some reason, perhaps the lighting in my basement, the grey looked blue/indigo so i wasn't comfortable submitting photos based on the memory stick screen; i tried multiple cameras, including iPhone, HTC EVO and Samsung SL820...i didn't break out my Canon T2i but somehow i doubt it would have been any different.

since, as ted suggested above, it had to be done without the flash, i was left with the room lighting and it just didn't work for whatever reason...it did show the "donut" but other than being able to see the donut, you couldn't tell that it was a yellowish/green blob on the otherwise grey screen. then it had to go through being printed which i think probably makes it lose even more real world accuracy.
post #16942 of 17304
Quote:
Originally Posted by BenDover View Post

thanks, i too tried using the memory stick screen but for some reason, perhaps the lighting in my basement, the grey looked blue/indigo so i wasn't comfortable submitting photos based on the memory stick screen; i tried multiple cameras, including iPhone, HTC EVO and Samsung SL820...i didn't break out my Canon T2i but somehow i doubt it would have been any different.

since, as ted suggested above, it had to be done without the flash, i was left with the room lighting and it just didn't work for whatever reason...it did show the "donut" but other than being able to see the donut, you couldn't tell that it was a yellowish/green blob on the otherwise grey screen. then it had to go through being printed which i think probably makes it lose even more real world accuracy.

I would not worry to much about the photo
post #16943 of 17304
Quote:
Originally Posted by thestewman View Post

I would not worry to much about the photo

thanks.

materials are on their way so we'll see what happens...really curious to see if their spring time-frame holds up or if i get it quickly like jb.

now i need to get all the documentation in order to prove to my wife that i didn't pull a fast one on her and simply ran out and bought another expensive toy
post #16944 of 17304
Did you all have to pay (some quoted $379) to get the replacement 65hx929?
post #16945 of 17304
Quote:
Originally Posted by wocasio View Post

Did you all have to pay (some quoted $379) to get the replacement 65hx929?

sounds right...

Quote:
Originally Posted by whirledPeas View Post

We paid a "nominal fee" for our replacement. We were out of warranty (no extended warranty) and didn't know about the silent recall until after they had ended the formal part of that program. They first offered a run of the mill (read: crappy) 55" TV which we balked at. We subsequently waiting almost a year while watching this forum thread to see when they started shipping the 65HX929 after which we revived our efforts. We specifically requested the 65HX929 and they countered with another fairly crappy model. Apparently our request finally got through to someone at Sarah's level (though it was not Sarah) and we were offered the 65HX929 but we'd have to pay something like $379. Wanting to be through with the ordeal and rid of green ice (we watch a lot of hockey), we jumped at that offer. We figured that was reasonable for a $6000 (list price) TV. Hell, we'd end up paying more than that in projector bulbs over a couple-year period with the Q.
post #16946 of 17304
yes,thats right.
post #16947 of 17304
Quote:
Originally Posted by wocasio View Post

Did you all have to pay (some quoted $379) to get the replacement 65hx929?

I think it is appropriate.

Any idea what it costs to airfreight 120 lbs of a fragile freight
item to your front door ?
post #16948 of 17304
Thread Starter 
Fellow Qualians,

Moving into a new home and am contemplating turing one of the rooms into a mini-theater. I've never had a front projector before, so I am asking for some advice, particularly about the screen. The room is 16'4" x 11'9" Any thoughts?
post #16949 of 17304
Quote:
Originally Posted by thestewman View Post

I think it is appropriate.

Any idea what it costs to airfreight 120 lbs of a fragile freight
item to your front door ?

Don't they have them at the Sony stores? Why would they need to airfreight?
post #16950 of 17304
Thread Starter 
Quote:
Originally Posted by wocasio View Post

Don't they have them at the Sony stores? Why would they need to airfreight?

That's just the way Sony handles the exchange. I would speculate the replacement TV's come out of a different allotment than the ones designated for retail sale. Additionally, not everyone lives near a Sony Style store and has a vehicle large enough to transport a 65" boxed television.
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