OK, so i don't know if this is the standard process everyone here has been through but the initial contact and response was fairly quick. I received an email stating that they have a replacement program in place for this particular set which provides the opportunity to purchase one of their current TVs at a significant discount; they have replacment TVs which are LCD flat panel units and to call the number they provide for further details.
if this is what everyone has been through, i'd like to know ahead of time which models are in the replacement line-up so that i can do a little research ahead of time.
you can pm me...thanks, BD
[EDIT: ok, i had to really push and got transferred to someone in NSP; after some time (wasn't really all that contentious but i stated my position and belief that I should receive their current top of the line in place of their then top of the line), i was offered the 65HX929...however, no availability until spring