Originally Posted by club968
I just finally retired my qualia 006 about a month ago and just happened onto this thread for the first time in a while. I too had the deteriorating green blob of death and now read that Sony is doing something to make up for it. What is the process by which I should contact them? Do I contact via the qualia service number? What information do I need to provide? Help is greatly appreciated.
Welcome to our exclusive Qualia Owners Club
You will need the serial number plate from the Qualia and a photo of the set displaying the defect
If you can provide that then send a message to the below person and describe the problem and ask for the Sony 65HX929 as a replacement.
Supervisor - Sonylistens
Post-Sales Support and Promotions
Sony Electronics Inc
I recommend you use her Facebook page to get her directly - http://www.facebook.com/SLsarahkepler
Let us know how it works out