Originally Posted by ktmmxn
Can anyone help?
Let me start by saying this forum is great. I've read a lot of posts and learned a lot of information. Ty!
My 006 has a green screen now and I've used your forum to get information on getting Sony to replace my set. This is the message I sent and the reply I received. Can anyone tell me what to do? I don't think I should pay 1000.00 out of pocket for a lesser tv.
> You are my final hope. I've been contacting Sony for over a year now trying to get a replacement tv for my Sony KDS-70Q006.
> It has the same issues as everyone else. Green screen/blobs and so forth.
> Being an avid Sony fan and loyal customer, almost everything in my house is Sony. From my high end electronics (obviously) down to my alarm clock.
> I've been really upset about the responses I've received over the phone from Sony.
> I finally came across a forum with your name attached and it noted that you were the saving grace for Sony owners.
> I hope that you can do something for me as well. As you know, paying almost $11,000.00 for a tv and it not last a decent amount of time is really not that great.
> I have an original Sony 65" HDTV that I paid over $10,000.00 for and guess what? I still use it and it doesn't even have HDMI inputs. It's 14 years old. So I usually trust Sony and their products.
> Please let me know what can be done. I know that a lot of people received the KDL65HX929 as a replacement.
> I hope that Sony helps in this situation.
> If you need pictures and the serial number, I would be happy to provide.
> John Hall
Good Afternoon! Thank you again for contacting Sony Support USA.
I apologize however due to the age of the KDS70Q006 (Market Date: 12/1/2004), this model is not included in any repair/replacement program. However, because we appreciate you as a customer and since retaining you as a customer is very important, we can offer a replacement option as a gesture of goodwill.
We can offer you a KDL60EX645 for $965.00 + applicable taxes. I apologize we do not currently have a larger more comparably sized model.
Please review this offer and let us know by 03-13-13 if you would like to take advantage of it. To take advantage of the offer or for more information regarding the offer please call us @ 1-239-245-6410,