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QUALIA 006 Owner's Thread - Page 573

post #17161 of 17305
Quote:
Originally Posted by thestewman View Post

John

The reply above was it signed by Sara ? You want to deal only with her as the other reps are not helpful.

There is some truth to the fact your Q is older than most of the ones that Sony previously reimbursed the owners for.
The previously reimbursed Sony Qs were replaced by several different Sony LCD models based on availability and there was a charge of $300.00 to
$ 500.00 depending on the model.
The KDL60EX645 is a more expensive model than the one Sony previously was shipping as a replacement.
Avg price is $1495. The 65" 929 they shipped before was about $995.00.

Ok I am puzzled - I thought the 65 inch 929 that many of us got was retail around 6k (while I realize that actual selling prices vary I didn't think they were anywhere near the sub 1k point). Had it been selling for only $995 I would have been leery of taking it at all back then as the glasses I had to purchase alone ran me a big fraction of that.
post #17162 of 17305
Quote:
Originally Posted by thesirjay View Post

Ok I am puzzled - I thought the 65 inch 929 that many of us got was retail around 6k (while I realize that actual selling prices vary I didn't think they were anywhere near the sub 1k point). Had it been selling for only $995 I would have been leery of taking it at all back then as the glasses I had to purchase alone ran me a big fraction of that.

I was incorrect when I said $995. It was a $6000.00 set selling for around $4800 to $5000 at the time.
My mistake on that. I sold mine on EBay for $4800 to finance my new set.
post #17163 of 17305
Hey guys, glad to see the thread have some life. A few weeks ago I saw the 84" 4K set at the Sony store in NYC. It was really impressive and congrats to Stew for snagging one. I guess it's "Ultra HD" from now on. I'm all in for keeping our thread alive, just as is.

BTW, I threw a Super Bowl party and the comments comparing the 929 and my 92" Mitsubishi were interesting. Even with the 929 having superior PQ, the pure size of the Mits was all anyone talked about. I'm sure if I had a FP system, it would have been the same.
post #17164 of 17305
Thank you for your reply.

I sent back a reply to them saying I was not satisfied with their offer ( they could have offered other choices) and that my email didn't get to Sarah.
This was their reply:

Hello John,

Good Afternoon! Thank you again for contacting Sony Support USA.

Sarah Kepler is my supervisor and she assigned your correspondence to me for a response. I apologize that you are not completely satisfied with the option that you have been provided. The XBR65HX950 was not available to me at the time of my reply. It is now currently available in limited quantities.

I can offer you a XBR65HX950 for $3225.00 + applicable taxes or a KDL55HX750 for $950.00 + applicable taxes.

Sony is not in competition with the dealers that carry Sony products. These offers are based on the model, the issue and the available replacements, as well as the timetable (e.g. offers a day/week/month/year ago may not be the same as an offer today). Not all models are created equal and therefore the offers will vary also. Your model is not included in any repair/replacement programs. This offer is not made under any obligation. We are making this offer to you voluntarily as a gesture of goodwill because we are empathetic and because retaining you as a customer is very important.
post #17165 of 17305
I was one that got a 929 for about $375. Then just under a year later, it got a stuck pixel that drove me crazy. Sony replaced it with a "reconditioned" 929. I figured anything was better than staring at a bright red pixel. So far the replacement has been fine. I wonder if Sony would go with a reconditioned unit now. I originally dealt with Sarah, whose first offer was the edge-lit 729. I held out for the 929 and miraculously one became available a few days later. This stuck pixel event did not go through Sarah; instead, I went through the normal customer service channels. But this was a warranty claim because I snuck in under a year. First Sony told me a single bad pixel wasn't covered. You could say I resisted that position and became persistent.
post #17166 of 17305
Thread Starter 
ktmmxn,

To help evaluate the offer, when did you purchase your Q006? Place? Amount?
post #17167 of 17305
Early 2005. 10k and some change.
post #17168 of 17305
Thread Starter 
Quote:
Originally Posted by ktmmxn View Post

Early 2005. 10k and some change.

If you're an original owner that purchased directly from Qualia I would hold out. You got a great price for purchasing so early, but you should be entitled to the same benefits other original owners received IMHO. I know Sony became wary of Q006 owners that had purchased the TV second hand and were now seeking a brand new set for free. Good luck!
post #17169 of 17305
Quote:
Originally Posted by sofer View Post

I was one that got a 929 for about $375. Then just under a year later, it got a stuck pixel that drove me crazy. Sony replaced it with a "reconditioned" 929. I figured anything was better than staring at a bright red pixel. So far the replacement has been fine. I wonder if Sony would go with a reconditioned unit now. I originally dealt with Sarah, whose first offer was the edge-lit 729. I held out for the 929 and miraculously one became available a few days later. This stuck pixel event did not go through Sarah; instead, I went through the normal customer service channels. But this was a warranty claim because I snuck in under a year. First Sony told me a single bad pixel wasn't covered. You could say I resisted that position and became persistent.

I have a pixel that is always red off on my 929 and it really bugs me - but given what I had heard previously about them allowing multiple stuck "on" pixels without replacement I didn't try to fight over it (with netflix coming on I get to see the missing red a lot unfortunately). That will teach me not to keep on fighting (although I was just plain worn out from the fight to get the 929). Apparently their reds weren't what we could have hoped in that batch.
post #17170 of 17305
Ty so much for your answers.
I did get a good price because of buying it early.
They gave me a deadline of tomorrow for using their deal option. At this point I'm thinking something is better than nothing and I might just purchase the 55". But I am really thinking of buying a large 4k set. Guess which brand I won't be buying?
This sucks.
post #17171 of 17305
Quote:
Originally Posted by thestewman View Post

John

The reply above was it signed by Sara ? You want to deal only with her as the other reps are not helpful.

There is some truth to the fact your Q is older than most of the ones that Sony previously reimbursed the owners for.
The previously reimbursed Sony Qs were replaced by several different Sony LCD models based on availability and there was a charge of $300.00 to
$ 500.00 depending on the model.
The KDL60EX645 is a more expensive model than the one Sony previously was shipping as a replacement.
Avg price is $1495. The 65" 929 they shipped before was about $995.00.

Quote:
Originally Posted by ktmmxn View Post

Thank you for your reply.

I sent back a reply to them saying I was not satisfied with their offer ( they could have offered other choices) and that my email didn't get to Sarah.
This was their reply:

Hello John,

Good Afternoon! Thank you again for contacting Sony Support USA.

Sarah Kepler is my supervisor and she assigned your correspondence to me for a response. I apologize that you are not completely satisfied with the option that you have been provided. The XBR65HX950 was not available to me at the time of my reply. It is now currently available in limited quantities.

I can offer you a XBR65HX950 for $3225.00 + applicable taxes or a KDL55HX750 for $950.00 + applicable taxes.

Sony is not in competition with the dealers that carry Sony products. These offers are based on the model, the issue and the available replacements, as well as the timetable (e.g. offers a day/week/month/year ago may not be the same as an offer today). Not all models are created equal and therefore the offers will vary also. Your model is not included in any repair/replacement programs. This offer is not made under any obligation. We are making this offer to you voluntarily as a gesture of goodwill because we are empathetic and because retaining you as a customer is very important.

Quote:
Originally Posted by ktmmxn View Post

Ty so much for your answers.
I did get a good price because of buying it early.
They gave me a deadline of tomorrow for using their deal option. At this point I'm thinking something is better than nothing and I might just purchase the 55". But I am really thinking of buying a large 4k set. Guess which brand I won't be buying?
This sucks.

John

Your obviously very upset but I don't think you are following our early instructions to you.
I asked you above if the email came from Sarah and you never replied. From the language in the letter it didn' t sound like anything Sarah would write.
Try writing again explaining your the original owner, you opted out of the class action lawsuit and your problem with the Qualia
Here is who you address the email to and talk to no one else.

Start the letter \

MS Sarah Kepler
Supervisor - Sonylistens
Post-Sales Support and Promotions
Sony Electronics Inc

The email address is
E-Mail sonylistens@am.sony.com .

Remember no one else has any authority to give you what you want. You have the best chance with Sarah.
If you talk to anyone else you will get no where. And forget the time limit. Its a scare tactic
post #17172 of 17305
thestewman:

Ok. Should I reply to the email I received from them or start a completely new one?
My first email to them was exactly as you stated. Directed to Sarah.
I am going to hold my ground and not buy that 55 for that price. You're right. I was upset and not thinking. How stupid. At this point it's on principal.
I would pay it for the 65hx950. Even a refurb would be fine.
Thank you again for the replies.
That goes for everyone's replies. Ty.
post #17173 of 17305
Quote:
Originally Posted by ktmmxn View Post

Early 2005. 10k and some change.

Most of the original owners purchased through out 2005 and several purchased early that year or even in very late 2004. Never heard of ANYONE at least on this forum who paid less then $13K. As an original owner (Sept 2005, serial #2001807), I wonder about a $10K purchase price in 2005.
post #17174 of 17305
Quote:
Originally Posted by C-Dub006 View Post

Most of the original owners purchased through out 2005 and several purchased early that year or even in very late 2004. Never heard of ANYONE at least on this forum who paid less then $13K. As an original owner (Sept 2005, serial #2001807), I wonder about a $10K purchase price in 2005.

Actually the 10kish sounds reasonable, as one of the very first buyers (2000012) I got a bit of a discount and purchased the stand along with it. At this point I honestly can't remember the exact numbers but the stand was $1200 I believe and the total was around 13k. Given the production date of this I doubt any were made before December 2004.


Edited by thesirjay - 3/13/13 at 8:52am
post #17175 of 17305
John

Read your private message first

Address it exactly as below and communicate and talk to no one else.


MS Sarah Kepler
Supervisor - Sonylistens
Post-Sales Support and Promotions
Sony Electronics Inc

Her email address is

E-Mail sonylistens@am.sony.com .

Only deal with Sarah. She has been very responsive in the past and maybe she can help you.
Remember no one else
The other Sony Cs will not be responsive and they do not have the authority to give you what you want.
You have the best chance with Sarah.
If you talk to anyone else you will get no where.
Good Luck
post #17176 of 17305
Quote:
Originally Posted by thesirjay View Post

Actually the 10kish sounds reasonable, as one of the very first buyers (2000012) I got a bit of a discount and purchased the stand along with it. At this point I honestly can't remember the exact numbers but the stand was $1200 I believe and the total was around 13k. Given the production date of this I doubt any were made before December 2004.


I would be curious to hear from original owners on the forum who else paid "$10K and change". FYI - The stand was originally $1500 before any discounts. I believe you are right, as far any units being produced before Dec. 2004. I wonder if jp007 received a discount .
post #17177 of 17305
Some exchanges back around 3/15/05:

Originally posted by FilmMixer
One last thing... since I am a "fake" owner, can I have my "fake" $11,000 back smile.gif
Quote:
Originally Posted by Penton-Man View Post


THAT my friend is one great price.

Question is......is that price reproducible to Dwayne and the other 4 buyers on DocDVD's list ???
Quote:
Originally Posted by thesirjay View Post


I am one of those happy DocDVD people on the next batch along with Dwayne. Lets just say I am glad (provided the dang thing gets here soon of course) to be on the list
. I got the stand as well from him.
post #17178 of 17305
Thread Starter 
Quote:
Originally Posted by C-Dub006 View Post

I would be curious to hear from original owners on the forum who else paid "$10K and change". FYI - The stand was originally $1500 before any discounts. I believe you are right, as far any units being produced before Dec. 2004. I wonder if jp007 received a discount .

I did not. $15,000 + tax for Q006 and matching stand from Qualia Boutique in Sony Store Las Vegas. Seems strange to me as well that Sony discounted a newly released product. That typically occurs down the line at end of life.
post #17179 of 17305
Thank you stew.

Just for the others out there, yes, my price was 10k+. My apologies for saying "10k plus some change". It was close to 10,700.00 I think not including the stand.
My uncle (who has money) lived in Mahatten and my first trip there I was able to see his 004 projector that he bought from the boutique. I thought it was soo cool.
It felt like it weighed 100lbs! And he told me "that is quality".
So when I started saving for my second expensive tv (my first being the KWP-65HD1) he told me he would make sure he got me a great deal. He didn't pay the 25k list price for his 004 either.
I did not have enough money to afford the stand. It was 1500.00 and with that plus shipping it was out of my budget. So I built a stand.

AND...I also still own my 65HD1. It just started giving me problems two months ago. I was lucky with this one. But I also take very good care of my things because unlike some, I can't just go buy another one. (Mitsubishi Laservue as replacement)

Not sure why I felt the need to prove my original ownership of my tvs but some people just like to flame.

And here is a pic of my manual for my HD1.
post #17180 of 17305
Quote:
Originally Posted by ktmmxn View Post

Thank you stew.

Just for the others out there, yes, my price was 10k+. My apologies for saying "10k plus some change". It was close to 10,700.00 I think not including the stand.
My uncle (who has money) lived in Mahatten and my first trip there I was able to see his 004 projector that he bought from the boutique. I thought it was soo cool.
It felt like it weighed 100lbs! And he told me "that is quality".
So when I started saving for my second expensive tv (my first being the KWP-65HD1) he told me he would make sure he got me a great deal. He didn't pay the 25k list price for his 004 either.
I did not have enough money to afford the stand. It was 1500.00 and with that plus shipping it was out of my budget. So I built a stand.

AND...I also still own my 65HD1. It just started giving me problems two months ago. I was lucky with this one. But I also take very good care of my things because unlike some, I can't just go buy another one. (Mitsubishi Laservue as replacement)

Not sure why I felt the need to prove my original ownership of my tvs but some people just like to flame.

And here is a pic of my manual for my HD1.

Thanks for the background - I remember going good god that is too much for a stand that literally does nothing but hold the tv, but I couldn't bring myself to try a different stand or a build your own when I was shelling out 5 figures on a tv (my first and probably last in that bracket). I hope we can help you out as it gets very stressful dealing with this. Such a huge flaw that we all wish had never been there to begin with and they never thought was worth truly fixing (it was even worse when they were claiming to fix it and really weren't at least now we know there is no pot of gold at the end of the rainbow).

Ironically after all that worry about the safety of my TV, I had to watch it from on top of a dresser for awhile until my stand managed to arrive doh!
post #17181 of 17305
Thread Starter 
Quote:
Originally Posted by ktmmxn View Post

Thank you stew.

Just for the others out there, yes, my price was 10k+. My apologies for saying "10k plus some change". It was close to 10,700.00 I think not including the stand.
My uncle (who has money) lived in Mahatten and my first trip there I was able to see his 004 projector that he bought from the boutique. I thought it was soo cool.
It felt like it weighed 100lbs! And he told me "that is quality".
So when I started saving for my second expensive tv (my first being the KWP-65HD1) he told me he would make sure he got me a great deal. He didn't pay the 25k list price for his 004 either.
I did not have enough money to afford the stand. It was 1500.00 and with that plus shipping it was out of my budget. So I built a stand.

AND...I also still own my 65HD1. It just started giving me problems two months ago. I was lucky with this one. But I also take very good care of my things because unlike some, I can't just go buy another one. (Mitsubishi Laservue as replacement)

Not sure why I felt the need to prove my original ownership of my tvs but some people just like to flame.

And here is a pic of my manual for my HD1.

I don't think anybody was intending to flame or doubted your original ownership. That's not the way this thread works.
There were questions because you received such a great deal. Now that others have spoken up to shed some light, it appears there were some dealers (not Sony) selling the Q006 at a discount. Kudos to all those that were smart and lucky enough to get the discount smile.gif Back in 2004/2005 we were not permitted to talk about pricing. Heck, I still think it's against forum rules, but for a TV no longer in production, we're probably okay biggrin.gif
post #17182 of 17305
Quote:
Originally Posted by ktmmxn View Post

Thank you stew.

Just for the others out there, yes, my price was 10k+. My apologies for saying "10k plus some change". It was close to 10,700.00 I think not including the stand.
My uncle (who has money) lived in Mahatten and my first trip there I was able to see his 004 projector that he bought from the boutique. I thought it was soo cool.
It felt like it weighed 100lbs! And he told me "that is quality".
So when I started saving for my second expensive tv (my first being the KWP-65HD1) he told me he would make sure he got me a great deal. He didn't pay the 25k list price for his 004 either.
I did not have enough money to afford the stand. It was 1500.00 and with that plus shipping it was out of my budget. So I built a stand.

AND...I also still own my 65HD1. It just started giving me problems two months ago. I was lucky with this one. But I also take very good care of my things because unlike some, I can't just go buy another one. (Mitsubishi Laservue as replacement)

Not sure why I felt the need to prove my original ownership of my tvs but some people just like to flame.

And here is a pic of my manual for my HD1.


Absolutely no intention to "flame" you or ANY thing else. Just was very curious how someone who purchased when you did got any discount especially as jp007 mentioned, on a new Sony product. I build my own stand as well because I felt as I could better job for $1500!. Your explanation of your uncle makes total sense. Sony was rewarding a great customer. Stew is right, this forum doesn't work that way. Sorry for any misunderstanding. Hopefully, no harm done:D
post #17183 of 17305
No harm at all. smile.gif
Just wanted people to know I wasn't somebody scamming.

Sry about mentioning pricing. I'll watch that from here on out. smile.gif
post #17184 of 17305
In 2005 I was the happy owner of a Sony Qualia 70' SXRT rear projection television.
After several years of outstanding viewing pleasure a problem developed in the optical block.
I did not have an extended service contract but Sony stepped up and replaced the optical block twice and each time restored the unit to its original performance.
There was a series of class action lawsuits none of which I participated in and were beneficial mostly to the law firm handling the law suit.
In 2011, after 6 years of ownership of my Qualia 006 Sony started offering replacement LCD television sets to Qualia owners experiencing the green blob problem.
The sets supplied were worth about half of the original investment added to the 2 costly repairs appeared to be a good way for Sony to restore customer confidence.
I took advantage of this replacement program which restored my confidence in Sony.
So, in 2013, I decided I would again be an early adopter of a Sony product.

Yes , This is OT but I had to let everyone know Sony can still get the job done !

Included in the purchase of the XBR-84X900 Sony includes an Sony Xperia tablet preloaded with a specially wriitten 4K remote program and a
4K video player preloaded with 10 4K feature films and numerous 4K film shorts.
The Sony 4K player surprisingly is a Dell desktop computer running Windows 7 Ultimate which is locked down and only Sony can add new films or
features via a internal optical drive.



From Jeff Meier at AccuCal


Sony XBR-84X900 Review
post #17185 of 17305
Heh OT is never amiss here - and this is hardly that (new toys are a longtime tradition especially AV toys). Thanks for posting the review - that is one sweet sounding setup and the player does sound very unique (their computer in your home... talk about super-drm).
post #17186 of 17305
Quote:
Originally Posted by thestewman View Post

In 2005 I was the happy owner of a Sony Qualia 70' SXRT rear projection television.
After several years of outstanding viewing pleasure a problem developed in the optical block.
I did not have an extended service contract but Sony stepped up and replaced the optical block twice and each time restored the unit to its original performance.
There was a series of class action lawsuits none of which I participated in and were beneficial mostly to the law firm handling the law suit.
In 2011, after 6 years of ownership of my Qualia 006 Sony started offering replacement LCD television sets to Qualia owners experiencing the green blob problem.
The sets supplied were worth about half of the original investment added to the 2 costly repairs appeared to be a good way for Sony to restore customer confidence.
I took advantage of this replacement program which restored my confidence in Sony.
So, in 2013, I decided I would again be an early adopter of a Sony product.

Yes , This is OT but I had to let everyone know Sony can still get the job done !

Included in the purchase of the XBR-84X900 Sony includes an Sony Xperia tablet preloaded with a specially wriitten 4K remote program and a
4K video player preloaded with 10 4K feature films and numerous 4K film shorts.
The Sony 4K player surprisingly is a Dell desktop computer running Windows 7 Ultimate which is locked down and only Sony can add new films or
features via a internal optical drive.



From Jeff Meier at AccuCal


Sony XBR-84X900 Review

Congrats on your new purchase. Great thing to have Jeff calibrate it and read his review. Enjoy!
post #17187 of 17305
Thread Starter 
Quote:
Originally Posted by C-Dub006 View Post

Congrats on your new purchase. Great thing to have Jeff calibrate it and read his review. Enjoy!

+1
post #17188 of 17305
+2
post #17189 of 17305
I keep checking back hoping to hear a happy ending to the dying Q saga. A whole month has passed and no news. Also hoping to see an update on the joys of 84 inches of 3d goodness.
post #17190 of 17305
Quote:
Originally Posted by thesirjay View Post

I keep checking back hoping to hear a happy ending to the dying Q saga. A whole month has passed and no news. Also hoping to see an update on the joys of 84 inches of 3d goodness.

Check no more as it is joy and heavenly bliss.
Honestly,from a user evaluation, the Sony XBR 84X900 is the best video viewing I have ever experienced. I have spent hours watching it and keep looking for any flaws.
I can honestly report I have found none. No dead pixels, no uneven backlighting. No distorted lines. No crawling of any sorts. The picture is astoundingly bright and vivid.
If compared to the Q. The Q would be dim and unexciting. Recently I copied Avatar 3D to my WHS which enabled me to view a 3D Blu Ray by streaming from my C300 PopCorn Hour.
It was remarkable. Somehow the 84" XBR increases the brightness and contrast when viewing 3D and the picture was incredibly sharp and bright. I have even tried simulated 3D and it inceases the viewing pleasue when used with appropriate sources.
If you missed it I encourage you to read Jeff Meier's review of the 84" XBR Review of Sony XBR 84X900.
The only negative comment I have is with the 4K player Sony has included. Granted it was no charge and it is owned by Sony and only on loan.
The player was distributed to early adopters and was a Dell desktop with a 4K video card. My first player was found to be unable to do surround
sound unless it was connected to a 4k enabled AVR. How many are there that are 4K capable ? Anyway it crashed when Sony tech support was attempting to get around this glitch but it was quickly replaced. It still cannot do surround sound over anything but 4K HDMI and Sony has not provided a update yet.
The ten movies and short subject features have also not been updated yet.
Most of the short subjects were pretty lame Japanese home movies that were originally done to promote Sony camcorders.
I encourage all to go to their AV store and see the 84" XBR. The picture is incredible.
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