Originally Posted by dundakitty
I'm in Durham, NC, on TimeWarner Cable without a set-top-box (standard package). I receive ABC, CBS, NBC, PBS all in QAM (plus analog) from the cable. TVGoS went out about a month ago. I tried setting the zip to 00000 overnight but that didn't do anything. The TVGoS screen would have the correct time and would say it found the channel lineup, but I wouldn't get the schedule. I did the hard-reset and let it sit for several days, and now it can't find the time or the channel lineup.
I've tried forcing the channel to QAM for CBS and for analog for CBS but neither setting had any affect.
Is there something else I can try?
dundakitty: I live in Greensboro and just went through the exact same experience with TWC. What happened is UNC-TV used to provide TVGOS, but they dropped it statewide recently. In Greensboro the TVGOS signal recently started being delivered over TWC channel 9 (WFMY-CBS).
When I first lost TVGOS, I emailed a trouble ticket to TWC. Of course the first responders didn't know what I was talking about, first wanting me to reset the cable box (after I told them the problem didn't involve a cable box), then saying they weren't responsible for troubleshooting 3rd party equipment. I kept asking them to ESCALATE (key word) to engineering, and finally it got to a TWC tech in Charlotte (Matt) who had a local engineer from TWC Greensboro call me. The local engr knew exactly what was going on, and told me about WFMY picking up the signal in April. I kept trying various resets and I started getting listings again on April 10. Just setting the zip code to 00000 and then back was NOT sufficient in my case because it didn't force my equipment to search for the new host channel. Other posts in AVS have info on various methods of resetting and forcing the host channel. My sister-in-law, also in Greensboro, just unplugged her unit overnight, plugged it back in, then let it sit for a couple of days, and that worked (much to my surprise).
My advice would be to badger TWC until you find someone who can tell you what is going on in the Triangle in terms of who is going to be delivering TVGOS (probably the CBS station) and when. Hope this helps.