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TV Guide On Screen - post your info here! - Page 2

post #31 of 2424
2/21/05 at 10:35am
Quote:


Originally posted by RedRich
I knew this would happen. Last week I called to swap my 52hm94 for a Mits 52725 because I was frustrated with TV Guide and the gray bars. Well today, the delivery date, TV Guide started working.

I just hope you're not swapping one problem for another. There are many instances of issues with the Mitsubishi TV's and cable cards. See below.

http://forum.ecoustics.com/bbs/messages/2/103212.html
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post #32 of 2424
2/21/05 at 9:52pm
Nothing is perfect but so far I'm very happy with the Mits. No gray bars. I have Dish (not HD), Comcast Cable (a few HD unscrabled channels) and OTA. I have no plans on using a cable card so hopefully I will not be dealing with those problems. Good luck with TVGOS.
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post #33 of 2424
2/22/05 at 10:22am
I'm back having problems like the rest of you. Where I last left my story in the Toshiba DLP thread, I was one of the few who had my guide fully populated. But I noticed last Friday that while I had the channel lineup, all programs displayed the dreaded "no listings".

Don't know if this is a coincidence yet or not (haven't had chance to test it), but it originally obtained program info with the cable card uninstalled on my 46HM94 (mine doesn't decrypt anything at present), but it may have been 8 days after I installed that I ran out of data. Not ready to draw the conclusion that the cable card re-install effected program data gathering, but it's possible. I know some people here have sets without cable card, so that can't be the whole story.

I haven't had time yet to use the key sequence to see what the TVG status window says. I also still have ANT2 input declared as OTA, but nothing plugged in. While that could be a problem (it's still searching for my source on ANT2), I'll need to see what is reported before floating any theories.
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post #34 of 2424
2/22/05 at 11:21am
[quote]Originally posted by maddogFool
[b]I'm back having problems like the rest of you. Where I last left my story in the Toshiba DLP thread, I was one of the few who had my guide fully populated. But I noticed last Friday that while I had the channel lineup, all programs displayed the dreaded "no listings".

There is a whole Toshiba TV Guide separate thread here:
http://www.avsforum.com/avs-vb/showt...hreadid=510125 It's also a Poll to see how many people are having problems and how they have things hooked up.
My TV Guide is still not...and never has loaded. I've noticed something interesting though. Often when I turn the TV on for the first time each day it is tuned to a channel that we very seldom watch and it's always the same channel (Channel 34). I started paying attention to the channel it was on when turned off the previous night just to be sure. For instance if I turn off the TV after viewing channel 12 when I turn on the TV the next day it will be on channel 34. If the TV Guide is trying to tune to our local PBS channel to download the TV Guide listings it is tuning in to the wrong channel. Has anyone else noticed anything like this? I'm wondering if this may be at least one of the causes of the Guide not loading.
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post #35 of 2424
2/23/05 at 7:49pm
I talked to Toshiba again today. They are forwarding all information gathered from all of us to TVGOS, but are now saying that they do not have an estimated time for a fix.....not good for us and not good for Toshiba. Actually except for the TV Guide problem I'm pretty happy with the set.
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post #36 of 2424
2/24/05 at 3:47am
I wish they could just tell us what stations in a given area are broadcasting the signal OTA. My LG 3410A loads jsut fine, but during the night. My toshiba seems to get listings between 8 and 10 AM and has only once gotten the time correct, but then changed it back to 1 hour and 3 minutes off.
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post #37 of 2424
2/24/05 at 5:58am
Well my channels never listed any program information and yesterday all the channels disappeared again. I called Toshiba who took down additional information to foward to TV Guide and said they would call me when they had a resolution. They said they had no additional information on the nature ofthe problem or when it would be fixed.
As far as the TV tuning to a different channel overnight that hasn't happened on my set.
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post #38 of 2424
2/24/05 at 9:46am
It has been posted here earlier, and was confirmed by Toshiba Customer Service during one, of several, calls about TVGOS problems, that the data is carried by your local PBS station. In my case (Los Angeles area) there are two local and two regional PBS stations I can receive OTA or via satellite. That hasn't helped, though, as I've never received any data for TVGOS.
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post #39 of 2424
3/1/05 at 11:31am
I'm in the same boat as most of you. Here's a brief history:

- Purchased the 52HMX94 on 12-28-04.

- Had cable card installed a week later. Noticed that my HD channels only came in about half the time. (Cable card is a Motorola hooked up up Charter cable.)

- Charter came out and took the card so they could diagnosis it. They gave me a box in the meantime so I could watch the Superbowl.

- No HD problems when I had the box.

- Charter returns three weeks later with a new card. It works fine when installed. However I end up having the same HD problems. Sometimes works other times I get a "Low digital signal" error. Same error as before.

- TV Guide wroked a little at first but has not worked at all lately. Makes my Symbio a desk weight.

- Called Toshiba. They suggested a local technician come out and take a look. (I'm travelling so I can;t do that till next week. I guessing they will find nothing wrong with the TV.)

That's where I stand. I sure hope Toshiba will make this right for all of us.

Dave
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post #40 of 2424
3/1/05 at 2:43pm
Thread Starter 
Well I'm keeping my fingers crossed. Have TV Guide and Toshiba finally got it working right? I now have 5 days of program listings loaded so far. It's never gone this far before without losing all the listings. I have program listings for today, tomorrow, then it skips 3 days, then it has 3 more days of listings.
I did not even bother leaving it alone this time. I went into the channel editor and deleted channels I never watch and also rearranged the channel order so all the ones I watch most were at the top and also I had to turn a few channels on that the guide had turned off by default. So far, over the past few days, it keeps loading more info each day.
Before this as far as I ever got was 3 days of listings (the first 2, then a 5 day gap, then the 8th day) then all the listings would disappear.

I guess I'll wait til I have a couple weeks of reliable operation then I'll buy a Symbio.


Jeff
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post #41 of 2424
3/1/05 at 3:50pm
Great news, Jeff. What kind of cable card are you using? What cable/satellite service do you have?

Dave
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post #42 of 2424
3/1/05 at 5:57pm
Before you jump on a Symbio, you should know it is not a bad machine but has limitations that are stupid. You cannot watch ANYTHING but what is being recorded. While in the record mode, you cannot change channels(to be expected since you have only the set tuner) but you cannot change to an external input either while the Symbio is recording. With an external recorder like the LG LST3410A, you can record on one channel on the LG while watching a different channel on the toshiba tuner, or a DVD or anything you have connected to the set. Also you can if you want transfer the recording to a tape(HD), edit it or do anything else you want. Not so with the Symbio. About all it is good for is to record while you are not at the set or do a pause (For which you cannot save the recording(which is limited to an hour anyway) Had I to do it over again, Symbio would not be present much less mentioned at my place. Put your bucks toward a LG instead. At least my LG has an operational TV guide that knows what time it really is!
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post #43 of 2424
3/1/05 at 9:28pm
Thread Starter 
DutchDave: Motorola cablecard , Millennium Digital Media cable service in Maryland.

Bill: Thanks for the info. However the LG doesn't have a cablecard slot so I would not be able to use it on any of my premium channels. I watch more movies than anything else so right now the ability to record HD movies to watch at a more convenient time is the main thing I am looking for. Perhaps when the Blu-Ray or HD-DVD recorders become mainstream there will be better options. I'd like to eventually have a Blu-Ray recorder with a built in hard drive that will work via the firewire output on the tv and work with the TV Guide in the tv like the Symbio does. I hope Toshiba is listening.


Jeff
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post #44 of 2424
3/2/05 at 1:59am
Quote:


Originally posted by whjeffs
DutchDave: Motorola cablecard , Millennium Digital Media cable service in Maryland.

Bill: Thanks for the info. However the LG doesn't have a cablecard slot so I would not be able to use it on any of my premium channels.
Jeff

Hate to tell you this, but I don't think it is going to happen, for sure on the DVD side. The cable companies and small dish companies are going to block recording of premium material
Not TV network movies, but hbo ish stuff. The only way I know of to record these things is via a moddified receiver to include a firewire out jack and a computer to translate the firewire and send it via another firewire to a DVHS recorder or the LG. There is a cojmpany called 169time (read that 16 9 time referring to format- go to www.169time.com and read their information on this subject) They sell a custom mod to dish boxes including C band dishes(I have that one) and an AVX somputer to allow such recording. MAybe the cable companies will set up to allow single one time recordings of some premium stuff, but that has been one of the holdups in going ot HDTV. Hollywood is terrified someone will be able to make a copy of thier movies.
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post #45 of 2424
3/2/05 at 7:28am
Thanks Jeff. I, too, have a Motorola cable card. I just can't figure out why sometimes the HD comes in and sometimes not. I check the signal strength on the installation menu and the reading is always 86 or 88 whether it is working or not. I even tried a Motorola signal booster with no luck.

It should be interesting to see what the tech guy says next week.

Dave
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post #46 of 2424
3/4/05 at 3:06am
Thread Starter 
Well after all this time dealing with these problems, this seems too good to be true. My TV Guide now has ALL 8 days of program listings filled! I hope it stays working like this. Has anyone else's started working? If not, try going through the setup procedure again.

Jeff
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post #47 of 2424
3/4/05 at 6:37am
Mine still has no data (going into 5th month now). I'll try going through setup (for probalby the 100th time) this weekend.
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post #48 of 2424
3/4/05 at 10:46am
Quote:


Originally posted by whjeffs
Well after all this time dealing with these problems, this seems too good to be true. My TV Guide now has ALL 8 days of program listings filled! I hope it stays working like this. Has anyone else's started working? If not, try going through the setup procedure again.

Jeff

After two months mine is still not working. I always just get the "This screen has no data" message. I have gone through the set up and called Tohsiba several times.
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post #49 of 2424
3/4/05 at 6:11pm
Thread Starter 
Well I guess it was too good to be true. This morning I had all 8 days of program listings loaded. Today I got home and turned the tv on, hit the tv guide button and now I'm back to "There is no data for this screen". Lost all channels listed and program listings. Immediately called Toshiba. After explaining everything to them, I was put on hold for a while. Then she came back on and the explanation this time was that the TV Guide people were in MY AREA working on the software updates and that is what reset it.

I am really fed up.


Jeff
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post #50 of 2424
3/4/05 at 7:02pm
Quote:


Originally posted by whjeffs
Well I guess it was too good to be true. This morning I had all 8 days of program listings loaded. Today I got home and turned the tv on, hit the tv guide button and now I'm back to "There is no data for this screen". Lost all channels listed and program listings. Immediately called Toshiba. After explaining everything to them, I was put on hold for a while. Then she came back on and the explanation this time was that the TV Guide people were in MY AREA working on the software updates and that is what reset it.

I am really fed up.


Jeff

That doesn't make any sense at all. They certainly can't be going to every area with Toshiba owners with TV Guide problems ....and, if they were working on updates why did you lose everything? I don't think that they know what is going on.
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post #51 of 2424
3/4/05 at 8:18pm
I finally got a call from TV Guide technical support this week. They indicated that not everyone was having these problems, but some were, and they were still trying to determine what the cause was. They had gotten the information I had summitted to Toshiba technical support and asked me to reset the TV guide and record before and after data. It sounds like its going to be a while before they figure out what the problem is. They were comparing all the information that has been submitted by Toshiba and were trying to understand what the commonalites are that may be causing the problem. I'll keep you posted if I find out more next week.
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post #52 of 2424
3/5/05 at 3:20pm
Thread Starter 
sharonf,
Maybe they have to go to all the local PBS stations that are broadcasting the TV Guide VBI data and correct the problem on a regional basis. I wouldn't think so, but what do we know?


Jim777,
You actually got a call from TV Guide and not Toshiba? I'm glad to hear that. I think it's more likely to get fixed if they are talking directly to us instead of getting information second hand through Toshiba's customer service department. I hope they call me. I would have called or emailed them but as far as I ever got in searching for contact information for them always said to call the manufacturer of the product that had the TV Guide built in.


A day later after running setup on mine again and I still have no data. Not even "select your cable provider" yet.
UPDATE: 2 days later and it asked to select cable provider now so atleast it's doing something and I have the channel list back.


Jeff
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post #53 of 2424
3/7/05 at 7:27pm
Thread Starter 
Starting to get program listings again. I hope it's fixed soon. I just bit the bullet today and bought the Symbio from OneCall. They are running an awesome limited time deal on them and I couldn't beat the price, even on eBay.


Jeff
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post #54 of 2424
3/8/05 at 6:56am
TV Guide CSR called me yesterday as well. Went back through the hidden TV Guide screens and recorded numbers and such. One thing I did learn is that my TV does not seem to recognize what channel is PBS to receive the listings from, which makes sense, as I get no listings at all. Then she had me do another forced reset of the TV, which means i then had to go back and reset all my settings (video settings, favorite channels, etc.).

Overall, I really liked dealing with the TV Guide CSR. She was very knowledgeable.

They want me to call back today so they can see what data has changed over night.

dsr
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post #55 of 2424
3/8/05 at 7:14am
Hope you realize that while recording onthe Symbio, you cannot go to any other source to watch. What you must watch is that which is recording. Station as well as internal input are locked! IF your TV guide is not working, you basically can only use it to record while watching or TIVO chase record to allow pause.

Quote:


Originally posted by whjeffs
. I just bit the bullet today and bought the Symbio from OneCall. They are running an awesome limited time deal on them and I couldn't beat the price, even on eBay.


Jeff [/b]
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post #56 of 2424
3/8/05 at 3:47pm
Thread Starter 
Quote:


Originally posted by Bill Shenefelt
Hope you realize that while recording onthe Symbio, you cannot go to any other source to watch. What you must watch is that which is recording. Station as well as internal input are locked! IF your TV guide is not working, you basically can only use it to record while watching or TIVO chase record to allow pause.

Bill,
Yes I realize that. It should be ok with my viewing and recording habits. I will mainly be using it for recording HD shows and movies when I'm asleep or not at home. Very rarely do I find myself needing to record something while watching something else. Plus I do still have my Panasonic DVD/HDD recorder that can handle the standard def stuff on basic cable in case of emergency.
You had suggested the LG LST3410A to me and I said that would not work well for me since it couldn't use a cablecard. Well now I see Sony is going to be releasing two very similar products that do use a cablecard. The features of these units sound good. I just don't want to spend that much on them right now. The model numbers are DHGHDD500 and DHGHDD250. Do a Google search on them.


Jeff
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post #57 of 2424
3/8/05 at 4:07pm
Sure hope your TV guide is working. The Symbio does not work well for me since it lets you select shows only on the guide, not by input of station or time. . It has the ability to be set 1, 2, 3, 4 or 15, 30, 45 or 60 minutes early or late to start and stop recording a guide program selection. Problem is my guide shows the time off by 63 minutes so even if I start recording a show an hour early to get it, I miss the first 3 minutes. Hope to get the TV guide problem resolved "someday" Most people have a problem with the guide only loading 2 days of shows, but mine does only 1.5 days and has te wrong time! Been that way since november and even the same on a totally new set Toshiba sent as a replacement in February. They have a real guide problem at toshiba. My 3410 A gets the guide perfectly so it is not my local stations that are the source of the problem.
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post #58 of 2424
3/8/05 at 4:27pm
Thread Starter 
I got the call from Gemstar/TV Guide tonight. They took a bunch of info off the guide menus to pass along to the engineers. For anyone that's curious, here is another menu that they had me access to get some numbers from. Go to MENU, SETUP, INSTALLATION, SYSTEM STATUS, SYSTEM INFORMATION and while the PRODUCT INFORMATION window is displayed type in 3570 and you will get to a SYSTEM DIAGNOSTICS menu. All she asked for off here was the Seine Version, which on mine is 1.4.3.
I played around in this menu a little bit. The "check flash", "check POD i/f", and "check QPSK lock" all came back saying "DONE" so I guess that means they are OK. The "Gemstar Tests" failed, but I'm not sure if that means anything. The "TV Micro Update" said "Skipped - version not newer". "Adjust Settings" came up with a screen for "Capture Port Offset" and a blank to input a number in. I didn't do anything with that since I have no idea what it means. ANT1 and ANT2 Cable Types allows you to change from STD to IRC to HRC. Mine was already set on IRC. I assume this is done automatically and should not be changed. "Show Event Log" displayed all the latest errors. Not sure how significant they are. I didn't touch "Restore Settings" since mine has started to load the program listings again. I just exited out of that menu by pressing the MENU key the same as the lady from Gemstar had me do.
A few things that she asked me about my TV Guide problems was how many channels I had enabled (I have over 200 with the cablecard and antenna) and how many days before it dumped the data (she said most people are experiencing about 4 days). She said they think there may be a bug in the memory causing it. Since mine has been loading again the past couple days she did not have me reset it and she is going to call me back Friday for an update.



Jeff
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post #59 of 2424
3/8/05 at 5:07pm
How long between the time you gave Toshiba the diagnostic screen data till you got a call from Gemstar? Mine is driving me nuts with incorrect time, consistantly 1 hour and 3 minutes slow. Makes the symbio a piece of junk.
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post #60 of 2424
3/8/05 at 5:59pm
Thread Starter 
Quote:


Originally posted by Bill Shenefelt
How long between the time you gave Toshiba the diagnostic screen data till you got a call from Gemstar? Mine is driving me nuts with incorrect time, consistantly 1 hour and 3 minutes slow. Makes the symbio a piece of junk.

It's been 4 days since my last call to Toshiba to complain about the TV Guide but it's been since Feb 17th that I actually gave them the data.

Jeff
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