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CC Closed Caption problem - Page 2

post #31 of 122
chajo,

Your TV is a what I would consider a no-name brand. I would take it back and stick with the name brands. Even still, that is no guarantee. I had a Samsung plasma - it would start displaying CC for a while and then cut off completely (just plain ol analog and EIA 608 captions). Took it back. I got a Panasonic plasma panel and it's been working perfectly since - both ATSC closed captioning and analog closed captioning are working flawlessly.

As a rule, I stay away from the no-names because I believe that they are marginal in many areas, particularly with accessibility features. Just to prove my point and that I'm not spouting some mindless drivel - I had a DVD player manufactured by some obscure Chinese company. When I played back DVD's with closed captions (the line 21 format, not subtitles, mind you) - the DVD player stripped the line 21 data and the TV never received anything to decode. Piece of junk for sure.

Of course, what's junk to me is someone else's pride and joy - so YMMV.

By the way, I do have HD on my Sony Grand Wega III LCD projection TV. Here is my experience so far:

(1) Closed captioning works for NTSC programming fed through the component input at 480i. This is a pleasant surprise.
(2) DVI input (this was before HDMI was widespread) does not support CC decoding (of course, that was expected)
(3) I have Comcast HD programming with the original 6400 series set top box (before DVR). Early on, I got working CC decoding on my HD channels. At some point, a firmware update screwed everything up. What was working doesn't work so great now or is somewhat working. I didn't even bother calling Comcast - I've had run-ins with them in the past definitely did not want to get into something as obscure as this issue! Frustrating, to say the least!

In any event - my solution to my CC woes was to buy the Samsung HB-260F set top box. It does closed captioning for my ATSC channels flawlessly and I let this STB do all my CC decoding and not the TV or the cable box (except for the analog channels - that's fine still).
post #32 of 122
Was wondering if someone could help me with this. First of all I want to thank everyone on this forum...without you guys I would never have been able to get captions on my new samsung HDTV. I'm hearing impaired so this was a big deal for me. My question is this...how do I get the menu back on after having accessed it for the first time? I turned off the box and hit "menu" the first time and put captions on and set the 4:3 to 480p. Then when i tried to go back a few mins later to take the captions off it wouldn't let me access the menu. I have my tv hooked up through HDMI if that makes a difference. It's a series 3 6412 DVR box. Any help would be greatly appreciated. Thanks!
post #33 of 122
It's not easy to get into that menu. Be persistent. You're not doing anything wrong. Just keep trying.

You may want to try it with your television hooked up to the box using component video. That seems to help make learning the correct timing a bit easier.
post #34 of 122
If i use component cables won't that sacrifice some of the picture quality as opposed to using the HDMI cable? I press menu and the screen flickers but the menu doesn't come up. I just have to keep trying until I get the menu I guess huh?
post #35 of 122
Branden,

I have never had the problem you are discussing but it sounds like you may be hitting the Menu key too much so it is coming up and then turning back off. You only need to hit the Menu button once and then wait about 3 seconds to see if the command worked.

If you are still having the trouble, I recommend unplugging the box and then plugging it back in. Then turn it on. Turn it off (with the power button, remote or front of box work). Then press Menu on the remote or front of box.

Regarding HDMI vs. Component, most people agree there is little if any improvement in picture quality when going from Component to HDMI. Some people argue Component is better. I can tell a slight difference when I compare the PQ w/HDMI and Component but I wouldn't say one is better than the other.
post #36 of 122
Bicker and Adam thanks so much for the help. It takes a while sometimes but I have been able to get the menu button up again. Thanks!! I already have the HDMI cable so I'll just stick with that for the time being. I got an extra one when I ordered my Oppo Upconverting DVD player so I didn't have to shell out any money for any cables.
post #37 of 122
I have a 62 inch sony projectiion tv with high resolution. I can no longer use the remote control (the infored on tv is shot) I cannot use the close captioning because it can only be used with the remote. I brought DV1-AV Closed Caption/V-Chip Decoder but it isnt compatiable with the special dishtv receiver. It has a recording option in it. What else can I do. I can no longer watch tv because I need the close captioning.
post #38 of 122
Quote:
Originally Posted by siobhan View Post

I have a 62 inch sony projectiion tv with high resolution. I can no longer use the remote control (the infored on tv is shot) I cannot use the close captioning because it can only be used with the remote. I brought DV1-AV Closed Caption/V-Chip Decoder but it isnt compatiable with the special dishtv receiver. It has a recording option in it. What else can I do. I can no longer watch tv because I need the close captioning.

On my Sony, you can enable the closed captions using the onscreen menu, which is accessible through the front panel controls on the TV. Have you tried that?
post #39 of 122
Quote:
Originally Posted by golferadam View Post

On my Sony, you can enable the closed captions using the onscreen menu, which is accessible through the front panel controls on the TV. Have you tried that?


Yes and it doesn't have a close caption option. I called sony and was told that the only way to use that option is through the remote control.
post #40 of 122
Hi guys, I am having problems displaying closed captions on my panasonic TH-50PX60U using a Dish model 6000.

Whenever I switch to HD I can't get any closed captions from any channel, but if I switch to SD then I can get the closed captions from all channels. Is there a way to display CC through component on HD mode on all channels?

Thanks.
post #41 of 122
Quote:
Originally Posted by ricardoht View Post

Hi guys, I am having problems displaying closed captions on my panasonic TH-50PX60U using a Dish model 6000.

Whenever I switch to HD I can't get any closed captions from any channel, but if I switch to SD then I can get the closed captions from all channels. Is there a way to display CC through component on HD mode on all channels?

Thanks.

Check out this post:

http://www.avsforum.com/avs-vb/showt...&&#post9739730
post #42 of 122
Quote:
Originally Posted by ricardoht View Post

Hi guys, I am having problems displaying closed captions on my panasonic TH-50PX60U using a Dish model 6000.

Whenever I switch to HD I can't get any closed captions from any channel, but if I switch to SD then I can get the closed captions from all channels. Is there a way to display CC through component on HD mode on all channels?

Thanks.

Foxeng already linked to an earlier post of mine. I suspect you have a component (analog) cable connecting the Dish 6000 and the Panasonic TV and that you have CC enabled in the TV - correct? In this scenario, the STB is generating Line 21 caption data in the analog NTSC 480i data sent to the TV for backward compatibility. But for the HD channels, the embedded captioning signal is not being generated by the STB. To get captioning for all channels, turn on captioning at the Dish 6000 STB and off at the TV. For digital systems, the captions are generated at the decoder/tuner point in the system. For your setup, that is the satellite box. If you use the ATSC tuner in the Panasonic TV (nice TV, BTW) to get your local broadcast stations, then you turn on the CC in the ATSC tuner menu.

Hope this makes sense!
post #43 of 122
Quote:
Originally Posted by afiggatt View Post

Foxeng already linked to an earlier post of mine. I suspect you have a component (analog) cable connecting the Dish 6000 and the Panasonic TV and that you have CC enabled in the TV - correct? In this scenario, the STB is generating Line 21 caption data in the analog NTSC 480i data sent to the TV for backward compatibility. But for the HD channels, the embedded captioning signal is not being generated by the STB. To get captioning for all channels, turn on captioning at the Dish 6000 STB and off at the TV. For digital systems, the captions are generated at the decoder/tuner point in the system. For your setup, that is the satellite box. If you use the ATSC tuner in the Panasonic TV (nice TV, BTW) to get your local broadcast stations, then you turn on the CC in the ATSC tuner menu.

Hope this makes sense!

Yes, I do have a component cable connecting the Dish 6000 and I have CC enabled in my TV. I've already tried looking for an option on the Dish 6000 but I can't seem to find anything on CCs. As you said, if I switch to SD and receive my signal in 480i the CCs work on ALL channels but this is not the case if I am receiving 1080i. Any ideas where to look for the CCs in the Dish 6000? Thanks again.
post #44 of 122
Quote:
Originally Posted by ricardoht View Post

Yes, I do have a component cable connecting the Dish 6000 and I have CC enabled in my TV. I've already tried looking for an option on the Dish 6000 but I can't seem to find anything on CCs. As you said, if I switch to SD and receive my signal in 480i the CCs work on ALL channels but this is not the case if I am receiving 1080i. Any ideas where to look for the CCs in the Dish 6000? Thanks again.

I am not familiar with the Dish 6000. The caption controls may be in an initial setup menu for setting the HD and SD output which is how the Motorola DVR and STB work. Ask in the Dish forums, call Dish, or find a manual (printed or on-line). A quick check of the Dish website has the 6000U manuals here: http://www.dishnetwork.com/content/o...00/index.shtml.
post #45 of 122
Quote:
Originally Posted by afiggatt View Post

I am not familiar with the Dish 6000. The caption controls may be in an initial setup menu for setting the HD and SD output which is how the Motorola DVR and STB work. Ask in the Dish forums, call Dish, or find a manual (printed or on-line). A quick check of the Dish website has the 6000U manuals here: http://www.dishnetwork.com/content/o...00/index.shtml.

Thank you very much!
post #46 of 122
Hi - I have a SA3250HD and a Sharp LC-32D43U and Time Warner Cable Houston (soon to be Comcast). I have "Caption Off/On/On with Mute" set in the STB and the Sharp on "Input 1" (component). I get captions fine on all cable channels (the ones that provide them anyway) except Encore movies ("Movies Plus" on TWC, 400 - 406, I think). For those, I have to switch to TV input (Channel 3) and set captions on for the Sharp.

I called Time Warner and this was the first they'd heard of it. They're supposed to call me back but I wanted to see if anyone here has run into the same thing. TIA.
post #47 of 122
Bump...
post #48 of 122
Thanks to Branden826 with his suggestions/hints regarding turning on CC (ie. accessing the menu while the cable box/unit was off).

I'm using a Comcast Cable/PVR/DVR (Motorola DCH3416) which has an HDMI output. When I recently bought a Sony TV (HDTV), I also bought an HDMI cable and used it to connect my Motorola Comcast Cable/PVR/DVR. The HD channels look fantastic on the HDTV, but the Close Caption (CC) did not show-up.

Please google the DCH3416 user guide (PDF). There should be one on the motorola site. The file name is DCH3416_User_Guide_537529-001-c.pdf. See Page 11 of this guide.

Initially the idea accessing the DCH3416 menu while the box was turned-off sounded strange, specially when the DCH3416 box did not have an On/Off switch. The front panel of the DCH3416 box did have a number of small buttons, including one called "Power" and another called "Menu". The Power button just puts the unit into Stand-By mode (not really powered off).

The following is the summary of steps I followed to enable closed caption on the DCH3416 box:
(1) Turn off the TV.
(2) Press the Power button on the front panel of the DCH3416 unit to bring the unit into Stand-By mode.
(3) Unplug the power cable from behind the unit to truly power-off the unit.
(4) Turn the TV back again (should just be blank screen)
(5) Connect the power cable to the DCH3416 unit and quickly press the Menu button on the front panel of the unit.
(6) If all goes well, there will appear a rough looking screen on your TV titled "User Setting Status". This is the same menu as shown on Page 11 of the DCH3416 user guide (see above URL to get the PDF file). NOTE: If this does not work immediately, try steps (3) to (5) a few more times.
(7) Notice that item "Closed Caption" is Disabled.
(8) Use the Remote of DCH3416 unit to scroll down (using up/down buttons) to the "Closed Caption" line. Press the right arrow on the Remote to toggle this item to be "Enabled".
(9) Then press the "Menu" button on the front panel of the DCH3416 unit to get out of the "User Setting Status" screen. This saves your settings.
(10) Press the "Power" button on the front panel of the DCH3416 unit to bring the unit out of Stan-By mode into full operation. The close caption should now work.

Hope this helps.
post #49 of 122
Quote:
Originally Posted by thardjono View Post

Thanks to Branden826 with his suggestions/hints regarding turning on CC (ie. accessing the menu while the cable box/unit was off).

I'm using a Comcast Cable/PVR/DVR (Motorola DCH3416) which has an HDMI output. When I recently bought a Sony TV (HDTV), I also bought an HDMI cable and used it to connect my Motorola Comcast Cable/PVR/DVR. The HD channels look fantastic on the HDTV, but the Close Caption (CC) did not show-up.

Please google the DCH3416 user guide (PDF). There should be one on the motorola site. The file name is DCH3416_User_Guide_537529-001-c.pdf. See Page 11 of this guide.

Initially the idea accessing the DCH3416 menu while the box was turned-off sounded strange, specially when the DCH3416 box did not have an On/Off switch. The front panel of the DCH3416 box did have a number of small buttons, including one called "Power" and another called "Menu". The Power button just puts the unit into Stand-By mode (not really powered off).

The following is the summary of steps I followed to enable closed caption on the DCH3416 box:
(1) Turn off the TV.
(2) Press the Power button on the front panel of the DCH3416 unit to bring the unit into Stand-By mode.
(3) Unplug the power cable from behind the unit to truly power-off the unit.
(4) Turn the TV back again (should just be blank screen)
(5) Connect the power cable to the DCH3416 unit and quickly press the Menu button on the front panel of the unit.
(6) If all goes well, there will appear a rough looking screen on your TV titled "User Setting Status". This is the same menu as shown on Page 11 of the DCH3416 user guide (see above URL to get the PDF file). NOTE: If this does not work immediately, try steps (3) to (5) a few more times.
(7) Notice that item "Closed Caption" is Disabled.
(8) Use the Remote of DCH3416 unit to scroll down (using up/down buttons) to the "Closed Caption" line. Press the right arrow on the Remote to toggle this item to be "Enabled".
(9) Then press the "Menu" button on the front panel of the DCH3416 unit to get out of the "User Setting Status" screen. This saves your settings.
(10) Press the "Power" button on the front panel of the DCH3416 unit to bring the unit out of Stan-By mode into full operation. The close caption should now work.

Hope this helps.

Yes, thanks this works, but requires a similar routine (power/menu/DISABLE) to turn CC off (sigh). I would like to be able to turn CC on/off via the TV as I have always done.
I have a new Sony 1080p HD and the TWC/Moto DCT3416 box hooked up via Component.
I get CC (w/ 3416DVR CC DISABLED) on all SD Channels - using CC1 in the TV's CC Options - But NO CC on any HD channels. Is there any way for the TV to decode CC for all channels (ie, cable box set to DISABLED) - or is TWC not supplying the CC signal for HD channels via Component/HDMI? Very frustrating.
post #50 of 122
I have a Sharp LC-32D63U LCD TV connected to a Comcast Motorola DCH3416 Digital Cable box with an HDMI cable.

When using the HDMI cable , I'm able to use close caption after enabling the feature in the 3416 menu. Unforunately, the only way to turn captioning off is the disable it in the 3416 menu.

When using component cables, I get CC on analog channels only.

When using RCA cables to the video input, CC works fine on all channels, but the HD quality is greatly diminished.
post #51 of 122
Quote:
Originally Posted by vinnienap View Post

I have a Sharp LC-32D63U LCD TV connected to a Comcast Motorola DCH3416 Digital Cable box with an HDMI cable.

When using the HDMI cable , I'm able to use close caption after enabling the feature in the 3416 menu. Unforunately, the only way to turn captioning off is the disable it in the 3416 menu.

When using component cables, I get CC on analog channels only.

When using RCA cables to the video input, CC works fine on all channels, but the HD quality is greatly diminished.

What are you trying to do? Do you want closed captions for all channels? What are your settings in the Motorola 3416 STB? For digital systems, you want to turn on the CC at the STB and leave the CC in the TV off. The TV CC only work for a analog 480i input where the caption data is embedded in the signal. In the digital system, the STB or tuner must generate the captions for the screen. The current generation of Motorola STBs and DVRs are very awkward in how they handle CC.

If the Motorola 3416 has the same setup menu as the Motorola 641x DVRs, you should check out this webpage: http://en.wikibooks.org/wiki/How_to_...rola_DVR/Setup. In general, if you want closed captions for SD and HD channels, you should set the 4:3 Override for the SD channels to either off (which I detest because it upscales all the SD channels to HD) or 480p, which I am using for the 6416 DVR on Verizon Fios.

I have the closed captions set to small font size, red font, transparent background, and User settings. I am using a component hook-up because of all the problems that you run into with HDMI and cable boxes.

If by RCA cables, you mean the yellow composite cable, of course HD quality is diminished because it is not HD. Composite cable can only carry 480i, not HD.
post #52 of 122
Ideally, I'd like to have the capability of turning the CC on or off without having to go into the STB 3416.

Right now using a HDMI cable, I have CC enabled in the stb, with 4:3 overide set to off and cc is being displayed on the tv, on both HD and SD channels.

If I change the 4:3 overide to 480i or 480p the CC still displays on HD and SD. Changing the overide doesn't make any difference.

Thanks for the quick response.
post #53 of 122
Quote:
Originally Posted by vinnienap View Post

Ideally, I'd like to have the capability of turning the CC on or off without having to go into the STB 3416.

Right now using a HDMI cable, I have CC enabled in the stb, with 4:3 overide set to off and cc is being displayed on the tv, on both HD and SD channels.

If I change the 4:3 overide to 480i or 480p the CC still displays on HD and SD. Changing the overide doesn't make any difference.

Without a firmware upgrade, the Motorola STBs and DVRs don't allow for turning the CC on or off without getting into the setup menu which is only accessible by turning the box off.

Verizon FiOS has new software (the IMG) for the Motorola QIP 6146 DVR which in theory allows me to turn the CC on or off from the IMG menu. However, turning the CC off wipes all the user settings, so when I turned them back on, the DVR displays the default white text on blackground. I have to leave the CC off in the IMG menu and turn CC on with user settings in the 6416 setup menu. I hope a future IMG software release will fix the CC on/off issues.

As for your 3416 generating CC for 4:3 override set to 480i, Motorola may well have fixed that in the newer 341x series so that the STB outputs CC for all 4:3 Override settings which is what it should do.
post #54 of 122
Thanks, I kind of thought that was the case, but couldn't find anything definitive in either the TV manual or the Cable manual. Kind of frustrating, spending hours trying different settings without success. I can't see myself shutting down the cable box and going into the menu every time I'd like to put Closed Caption on or off.
post #55 of 122
My problem also concerns CC, but only on the HD CBS channel transmitted by Suddenlink in the Georgetown, TX area. HD ABC, FOX and NBC come in fine? Any thoughts?
post #56 of 122
Quote:
Originally Posted by SamGrant View Post

My problem also concerns CC, but only on the HD CBS channel transmitted by Suddenlink in the Georgetown, TX area. HD ABC, FOX and NBC come in fine? Any thoughts?

Sounds like a problem at Suddenlink's or the local CBS station's end. Contact them to let them know you're not receiving digital captions on that channel even though you can get HD captions from other channels. Be sure to specify that so they don't blame the problem on your TV. They may not have the digital captions turned on or may need to upgrade their equipment so that it's compatible with all TVs.

Note that some digital captions are showing up via the digital-to-analog converter boxes but they're not showing up on some digital TVs, so closed captions are being sent that cannot be decoded by all TVs---and the solution should be to standardize the closed captions on the program distributor's end. If all else fails, the EEG Caption Legalizer was designed to correct formatting errors in caption data, but that would be purchased and installed by the CBS station.

ana
post #57 of 122
On the other HD channels, the CC is fairly large font and is at the bottom of the picture. On CBS, occasionly the CC with break through for one or two lines. When it does, it is usually delayed from the speech by one or two seconds, smaller font and is in the upper left of the screen. Extremely frustrating, as I am former military and blew away my hearing years ago. Unfortunately, CBS has most of the shows we are interested in. Thanks, Dana, for your suggestion and I am going to contact Suddenlink and see if they have any answers.
post #58 of 122
Quote:
Originally Posted by SamGrant View Post

On the other HD channels, the CC is fairly large font and is at the bottom of the picture. On CBS, occasionly the CC with break through for one or two lines. When it does, it is usually delayed from the speech by one or two seconds, smaller font and is in the upper left of the screen. Extremely frustrating, as I am former military and blew away my hearing years ago. Unfortunately, CBS has most of the shows we are interested in. Thanks, Dana, for your suggestion and I am going to contact Suddenlink and see if they have any answers.

Let me point out that the local CBS affiliate needs to be sending out both CEA-708 (digital) and CEA-608 (analog) captions for digital programs. Many engineers don't realize both are required. If they're only sending out CEA-608 captions, your set-top box or TV may be having trouble decoding those CEA-608 captions if it is designed to decode only CEA-708 captions.

FWIW, I get captions just fine on CBS in the Washington, DC area. The local CBS affiliate in your area, SamGrant, might be the source of the problem you're experiencing. Suddenlink still has the responsibility to check out whether it's doing anything on its end to cause a problem with the captions, but you might want try your rabbit ears on your HDTV to see if you get the same problem over the air from the CBS affiliate. If you do, then you can also contact that affiliate yourself to let them know their captions are unwatchable. (You should do everything that the FCC requires for a formal complaint about captions, including noting the name and date of programs with bad captions.)

I would suggest also providing the make and model number of every major piece of equipment used in receiving your television signal, including your HDTV itself, and the fact that you get captions fine on the other local channels (name those channels as well).

There's more guidance about how to write a letter about captioning problems to a station or pay TV service provider at:

http://www.nvrc.org/content.aspx?page=10938&section=5

If the problem is not resolved to your satisfaction, you need to follow up within a certain time frame to the FCC. Go ahead and tell them in the letter that you will follow up with a complaint to the FCC if the caption problems aren't resolved. This tells the station it will be costly for them to ignore the problem, and will "help" the engineer get permission to investigate the problem further. Note that the station absolutely needs to fix this problem anyway, and should do so sooner rather than later, but not enough people are complaining to them directly.
post #59 of 122
If you yourself use digital captioning from cable or satellite, please look at this new thread that I've set up that discusses how to activate the digital captioning:

http://www.avsforum.com/avs-vb/showthread.php?t=1036172

That's a thread where we can and need to share information about how to activate the digital captioning on the different boxes so that we'll know how to turn them on if we see an uncaptioned television in a public place and if we want to be able to see the captions.


Dana
post #60 of 122
Greetings,
I Live in Norway but I am interested in watching North-American TV series on DVD. I am a big fan of a TV series called MacGyver contains 7 seasons and 2 tv movies. The only problem is that only seasons 1-4 are available with Norwegian open subtitles. seasons 5-7 + 2 TV movies are only available on DVD with Closed Captions (which somebody told me 4 months ago or I would never know about cc).
I was also told by person that I'll need to buy a TV with closed caption decoder to watch dvd with cc. So I googled to find a closed caption decoder TV. Panasonic TH-42PX80E Viera was listed from many different web-shops to be Tv with cc decoder so I bought it. I have a Pioneer DV-300-S DVD-player attached with scart cable to Panasonic TV. When I tried to view MacGyver DVDs with cc it did not show cc. I have read here an early post where somebody told to connect to TV-channels antenna. I did it but still no closed captions.
Somebody also said that my DVD player must support cc. How can I find it out?
And what other reasons can be /can be done to solve out this issue such that I can watch MacGyver DVDs with closed caption.
One little information, dont know if this may be important. it is written CBS DVD on MacGyver seasons 5,6,7, +2 Tv Movies.
Please help. Every help will be appreciated.
Thank you
Yngvar
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