Originally Posted by pepar
They? They? Who's "they?" DiscounTech?
Indeed Brighton Line (B.L.) is referring to us (DiscounTechnology). For no apparent reason, the kit we sent B.L. AND the replacement kit, both had compatibility issues for this customer. So we setup an RMA which is pending full refund, as part of our compatibility guarantee.
The strange thing is the fact that we have other customers on the same cable system, that are working fine. I don't have an explanation as to the issue.
Just the other day we had a customer working perfectly with our 250GB kit, he upgraded to the 400GB which caused the same issues B.L. had, but when he went back to 250GB it worked fine. However, B.L. had issues with the 250GB kit. All capacities of kits work pefectly for almost everyone, and then we come across a handful of people for whom one variant works and another doesn't. Explain that!!!! =)
This brings me full circle to the fact that we have seen different brands and models or drives being installed by Scientific Atlanta in various 8300HD boxes. We currently suspect that in some instances this has an impact. If anyone has an insight, or similar experiences, please let me know.