I have TWC in Enterprise, AL, with an 8300HDC box. I am not sure what the software is unless SARA v1.90.5a.119 is it.
I have read nearly all of the pages on this thread. I started on the last page and went backwards about 20 pages and then started from the front. So now I'm even more totally confused than I was when I started!
I guarantee you that I likely missed the post that answers the question that I have.
Uncle Sam was very generous with the tax return so I finally made the plunge and purchased an HDTV. With that I have begun to watch and record HD content. That means that my 8300 is filling up fast! So, I purchased a Fantom GFB2000EU32 G-Force External Hard Drive - 2TB, eSATA, USB 2.0, 32mb Cache, Black and a Cables-to-Go cable.
When everything arrived, I followed the instructions to connect the drive to the port on the cable box. With the new HDD running I plugged in the 8300HDC and I never saw a screen about formatting the drive. After a few minutes the box booted and went to the default reboot channel of 2. When I attempted to change the channels on the box or with the remote, nothing happened. A few minutes later the box rebooted again. The next time it came on to channel 2 I just let it stay and it went into a reboot cycle that seemed like it was not going to end.
Then, following one suggestion from a post here, I disconnected the HDD from the 8300 and waited for the box to reboot. Withe the HDD running, I plugged the eSATA cable into the 8300. The cable box immediately rebooted and started back into the reboot loop.
I called TWC 800 tech non-support and was told that the eSATA port was disabled. I pointed out that if it was disabled then the box would not even know that anything was connected and would not continuously reboot. The lady became irritated and told me that she has been working tech support for 8 months and knows her stuff. I bowed to her expert opinion and disconnected the call. After all, how can I argue with 8 months of tech support experience?
Am I doing something wrong? Are there are any tips/tricks/smacks that might make this thing work? Do I need a bigger hammer?