Wanted to get back to archiguy's July 25 post (first one quoted below) ...
I'm in NYC with TWC running Navigator (not sure exactly what version since I can get into diagnostics but don't know which of the 33 pages of diagnostics and which line on which page to look at -- any help much appreciated) on an SA8300HD using the WD 1TB expander.
With the most recent software update (I noticed that the fonts are smoother/more anti-aliased on the 1/2/3/4x FF on the bottom pop-up display a few weeks ago) I've been having a lot of trouble as well with the HDMI port. Had a terrible time with reboots when I came back from 2.5 wks vacation -- HDMI was totally out, was about to bring the box back for a swapout figuring it was fried and then as a last ditch effort pulled out a set of component cables. Ever since then, HDMI will drop out with relatively no explanation, sometimes can predict it after a long "pause", have to switch over to component input, and then the next morning HDMI is usually back but not always. Also HDMI resolution output stickiness seems to have worsened, outputs 480i on an HD channel occasionally (yes, I have all my settings correct on TV - Sharp LC-46LE810UN - and the STB).
Stopped into TWC this afternoon and was told to call customer service and ask for a level 3 tech. Will try to do that sometime this week, don't know if I currently have the mental fortitude to sit through that phone call.
DVR expander has always been squirrely with pixellation and jumping, most notably when using both tuners on HD at once. Some elsewhere have recommended a better shielded eSATA cable (about $7 on Newegg so worth a shot).
Don't want to swap the box out less for loss of saved shows than TWC tells me today that new boxes they are handing out (SA8300HD, HDC, Samsung 3090 at my location, didn't ask about any Cisco 8xxx) have the eSATA disabled and I don't want to lose my extra storage space. But would very much like to have my equipment working as advertised (too much to ask, I know).
Originally Posted by archiguy
I've got a TWC SA8300HD running Navigator MDN and they pushed out an upgrade last week. The only apparent change it made was to disable the HDMI port. I'm still using this box because it's the only one in TWC's stable with working eSATA ports for external drives.
I've cross posted this in the TWC Navigator thread and my local thread with no response. But there must be folks here using the SA8300HD box because of expansion drives - and all
of us must have lost our digital video output last week. Thought I'd see it prominently mentioned here. Or maybe there are no TWC
customers using this box that participate in this thread...?
Originally Posted by archiguy
Yes, that gets me into the diagnostics, but there's no mention of any of the hardware output ports, including HDMI, on any of the 29 pages. Those 4 letters never appear anywhere. I'm not sure if these diagnostic pages are loaded in the machine's bios or something, or if they differ by software vendor. TWC has their own proprietary software they call Navigator, which replaced the Passport Echo system that I believe you use if your provider is Cox (like my sister who lives in Fairfax).
I wonder if there's anyone on this forum that's a TWC customer using an external drive? It must have happened to them too.