HELP! Panny TH-42PD25 image pushed 1/3rd off-screen! - Page 4

Hi folks,

And let me first thank all those on this discussion forum for the help. I'm back in business!

Since it was a weekend and the Panasonic parts phone number was a recording, I went to the Panasonic parts website and entered the jig part number. But it responded that there was a newer part number: TXNPX25JIGS (Now has an 'S' at the end)

I ordered it... $25.44 plus S & H brought it to $34.01. No questions about being an authorized service center.

Was on backorder (hmm... lot's of people looking for these things??) but came in about 6 days.

My biggest problem was getting my TV into the Service Mode. I got the link to BruZZi's site with the Panasonic service codes but I didn't realize that there were multiple techniques to try. I kept trying the first method with the "Recall" button, but for my 42" Plasma model, it was the method with the Sleep timer and channel 124 and so on.

Anyway, once in the Service Mode, I just carefully followed the directions above in this thread to apply the "FIX". [Note that in my case, the EPROM load only took a couple seconds and the yellow/blue flashing only happened once.]

But when I powered the set back on, voila! Everything back to normal.

- 'whiz

Just had the repair guy out. The EPROM test tool was ordered the first time he was here and Panasonic sent it to my home address. The repair guy had to call Panasonic as no instructions were sent with the tool. He managed to get a hold of someone and was walked thru the setup/download. It's now fixed! FYI. Back to being able to watch analog channels without having to be in ZOOM mode. Yes!

Thanks to crabbon's info i've managed to fix my 3 years old 37PD25U, after almost writing it off... The left 1/3 of the image started overlapping the right 1/3 of the screen in all 480i sources about 2 weeks ago. I started looking for another tv, but ran a search on the avs forums just in case... With the jig from panasonic online store, it took just a minute to fix. Thanks again man, great info!

Is anyone out there kind enough to share their "JIG" with me? I am having the same problem as most everyone else with the "pushed" screen on 480i material and would really appreciate it if there is anyone out there who could share this part with me?

Thanks...

Wanted to say thanks to this site and Crabbon for providing the info to fix my tv! Also wanted to provide a little more info that may help others as my procedure did not go exactly as the instructions indicated.

The tv I have is the Panasonic TH-42PX25 42" plasma.

To get into the service mode I had to do the following:

Panasonic television service codes
PA25UP / PD25UP / PX25UP :

* Using the remote control:
* Press the {MENU} button.
* Set "Antenna A" to "Cable".
* Select "Timer" menu and set sleep timer to 30 min.
* Press {Exit} twice to exit menus.
* Tune to channel 124.
* Press and hold {VOL -} button ON THE PLASMA TV. "CHK" appears in on top-left corner followed by 5 letter/numbers (which are the cumulative hours in hex numbers)
* While the "CHK" is displayed, press the {OK} and {VOL+} buttons ON THE TV simultaneously to toggle between Modes: Red "CHK" for Serviceman Yellow "CHK" for Aging

You want to leave it with the Red "CHK" on the screen.

* Press the {POWER} button on the remote to select one of the six Serviceman Adjustments Modes.

A. MTS ADJUSTMENT
B. CLOCK ADJUSTMENT
C. VIDEO ADJUSTMENT
D. HDEF ADJUSTMENT
E. VDEF ADJUSTMENT
F. DAF ADJUSTMENT
G. OTHER ADJUSTMENT

(You will also see an AREA selection at the bottom of the screen which you will use when you go to fix the 1/3 screen problem)

* Press {CH+} {CH -} on the remote to select the settings on each of Service Adjustment Modes. If you make any adjustments to other areas write down the original values before modifying anything. It's easy to erroneously adjust the wrong item.
* Press {VOL+} {VOL -} on the remote to change values.
* Press the {POWER} button on the TV to exit the service menu.

Once I was in the service mode I followed Crabbon's instructions (listed below) with the changes I've indicated in all -UPPERCASE-:

1) Remove one screw in the back of the plasma in the top left to access connector PA23.
2) Plug in the EEPROM (the part # above), and turn on the unit.
3) Go to serviceman mode
4) Go to EEP "AREA" and press "OK"
5) Press > cursor button twice to slect "15 9C FIX", press "OK"
6) Select EEP "EX > IN" and "15 9E _____" will begin flashing yellow/purple once data transfer starts. (about 30 seconds) -

-THIS FLASHED FOR ONLY A FEW SECONDS AND THEN REMAINED PURPLE-

7) When EEPROM data update is done, the unit will turn off and back on.
Wait for it to power itself back on. (about 30 seconds)

-THE TV DID NOT TURN ITSELF OFF SO I TURNED IT OFF MANUALLY BY PRESSING THE POWER BUTTON ON THE FRONT OF THE TV, AND THEN PRESS IT AGAIN TO TURN IT BACK ON AND THE TV WAS FIXED!-

8) Do some self checks if you like
9) Disconnect AC cord, remove JIG, and turn it on.
10) Enjoy, your plasma is fixed!!!

- I PURCHASED THE JIG (PART NUMBER TXNPX25JIGS) DIRECTLY FROM PANASONIC BY ORDERING IT ONLINE FROM PANASONICS WEB SITE. IT COST $60 INCLUDING SHIPPING ON 6.18.07.

HOPE THAT HELPS.

Excellent info Doug8867.

Thanks for detailing the fix above. I'm sure it'll be handy for the next guy. Amazing how many people are getting their Plasma's fixed from this site.

Hello, Im amazed at how many happy people fixed their plasmas, I too just got this problem, I can only see full screen with my xbox360 using composite cables, the tv and all AV slots pull image to left. I had my tv taken to a service shop and they called me today saying it was the Dg Board. After wiping my tears "$944.29 incl Labor" I found this site. I will get my tv back ASAP and give this a try, I guess I have nothing to lose huh? I called Panasonic and they said the price is $50.00 and shipping to Puerto Rico will be an extra $10.00. This bites big time, any suggestions? Anyone selling theirs or know of another place? I'd greatly appreciate it, I would like to be among this group of happy couch potatoes..haha.

James-

Quick question, what is the exact address for BruZZi's site?

James-

James,

Yes Panasonic raised the price but $60 will be a lot less than $944! It's definitely worth a shot.

Bruzzi's address is: bruzziforum

This site has a spam control that won't let a person post web addresses until he or she has posted a certain number of messages. The rest of the address is "com".

Click on my signature.

In most cases the problem can be fixed by using the TXNPX25JIGS.

Hopefully that will be the case for your Plasma.


.

Thanks!!

I hope so too.

I too have ordered and received the TXNPX25JIGS from Panasonic months ago but I got an interesting letter from them yesterday in the mail. The letter was requesting me to return my TXNPX25JIGS to Panasonic for updating. It specifically stated to NOT use this part on the TV. It also was inquiring as to why I wanted this part. The letter came with a DHS return label. The funny thing is I already used it with success.

Did anyone else get this letter? And any ideas what Panasonic is saying NOT to use it?
Or maybe the price increase is related to an updated JIG with the same part number?

On another note:

I think the issues of the purple flashing must be with the new JIG. I had the same issue where the TV did not reboot itself but after waiting about 30 mins (I was a little hesitant to reboot b/c i didn't know how long the software update took) I turned the unit off and back on and it was fixed! Greatly appreciate the folks in the thread for coming up with the solution.

mpr131,

I received a phone call from a lady at Panasonic stating the same thing and question you listed in your letter that you received. They also asked me if I was a service provider? When I said "no", they asked why I thought the part I had ordered would solve my problem. I explained my problem of the 1/3 screen issue and that I had found a forum on the internet with many other panasonic owners who had the same problem and that the JIG had fixed it.

She then asked why I wouldn't call a Panasonic service technician and I told her that they were too expensive ($75 just to look at the problem). I was confident that this part would work from what I had read, and if not, I was still out less then the service call would cost.

I explained that it wasn't rocket science to connect the JIG and she said "maybe not to you but it is to me." and kind of chuckled.

When I asked why they wanted the part returned, she said there was a programming error in the JIG and that they would reprogram it and send me a replacement. She said they would send me a pre paid shipping label, which they did.

However, in the interim, I used the JIG anyway and it did fix the 1/3 screen problem.

I have noticed afterward, on just a few non digital channels (mostly channels my kids watch so I'm not real concerned :-) the picture does not seem to be as sharp as it was before and there are occasional arifacts that show up. This may be the problem with the JIG she was referring to. Or maybe I just never noticed it before, or maybe I'm having a cable reception problem. Don't really know. It's pretty minor and not really a big deal but thought I'd mention it.

I did notice on the label I was sent that there was a note to "Danny, return part to customer" in the return area. I also called Panasonic to confirm that I would be getting a replacement part and the guy on the other end asked for my order number, etc. and I could hear him typing away, and then he said "yeah, it says here return to customer, so you will be getting another one" So it seems legit at least for their reason for wanting it back.

I sent it back today so I guess time will tell.

After sending in my JIG as requested by Panasonic that I noted above. I did in fact receive a replacement JIG about 3 weeks later so Panasonic was not fibbing when they said they would return it. :-)

I installed the software as I did before, which seemed to update much quicker than previously. After the tv restarted I noticed the "artifacts" that were slightly noticable on non digital channels after my previous update were now gone and the picture overall appeared to be sharper.

So the artifacts and lack of sharpness must have been what Panasonic was referring to as their "programming error".

Everything looks great now.

Hi!!

Just wanted to tell everyone " I DID IT !!! " Thanks alot everyone for their help , especially crabbon! It was as simple as pie, and only took me 10 min. And to think those jerks wanted to charge me over $900.00, and I did it with $50.00 "Jig price increase". Thank God for the NET! :-)

So cool to see the number of people helped on this thread.

Hi guys,

Got a th-37pd25 ; no image on the screen - (pdp lights up, black) ; and no sound either. Just happened out of the blue the other day, no pop or anything. Do you think the eprom might help, or am I shooting in the dark since I can't even get sound out of this set. ? Any help would be great.

Capthook hope it's not too late, but try unplugging the power cord from the back of the tv for about 2 seconds and then plug back in. This has worked for me when I have had the same type of problems, especially the lack of sound issues that occur sometimes but only on digital channels. I have also had the no image problem though less frequently. Unplugging the power and replugging it resets the tuner and seems to work.

Thanks to all who've contributed in this forum. I have a TH-42PX25 and the screen shifts to the left with all video and antenna inputs. Anyway to make the story short, Panasonic wants to charge $90 + shipping for the upgraded jig which is now part number TXNPX25JIGS. I called Panasonic to complain why this is totally ridiculous because it is just a software upgrade and that they should cover this. After speaking to the manager-Alex, they would only offer to pay 1/2 the repair, but I would have to pay to get a licensed service technician to come and evaluate the tv and fax the evaluation with a copy of my receipt to Panasonic. That ends up costing me more for the technician to come out. I figure I might as well bite the bullet and attempt to do the fix myself. Does anyone know where I can get the jig cheaper? Thanks in advance.

Just noticed this problem with my TV before trying to sell over Craigslist to upgrade to a 1080p model. Thank God for this thread as I almost called a service tech. Pushed image on 480i sources only. I have been running cable over HDMI and DVD at 480p for quite some time so I never noticed the problem.

Anyone willing to let me borrow the JIG? I will cover the shipping both ways and throw a $20 on the return for the good gesture. If not, where can I find this part? I have searched all over the internet with no luck.

(919) 740-8631 to anyone that can help me. Thanks in advance.

Another success with the 1/3 rd screen thanks to all on this site, it was very simply to do. I got the jig from panasonic in 2 days thanks agaim

:Thanks to everyone for their input and instructions on fixing this problem. However, for the amateur like myself, I'm not sure to follow panasonic's included directions or DOUG8867's and Crabbon's. I already have the jig ordered from Panasonic for $63 incl. shipping but want to make sure and not screw things up. I already know I have to remove the cover and connect the jig, but from there on, not sure what I have to do next. Do I go to the servicemode by following DOUG8867's instructions and complete his detailed instructions, use Panasonic's included instructions, or do both. Here is Panasonic's included instructions:

Procedure to copy data:
1-Enter to service mode and display service menu.
2-Select "AREA" dac and then press ACTION button on remote to enter. Press VOL right/left to select one of the following options then press ACTION:
*Select ALL to copy all main EEPROM data.
*Select ADJ to copy only adjustment data.
*Select FIX to copy only fix data.
3-To copy data from main EEPROM to JIG, select "IN->EX" DAC and press ACTION button on remote.
4-To copy data from JIG to main EEPROM, select "EX->IN" DAC and press ACTION button on remote.

Please I NEED help. Not sure what to do and my kids wants to be able to watch their dvds in full screen. Thanks in advance.

I have helped people out with a JIG in the past, but only as a last resort. Basically, a good size deposit is sent to me via PayPal, and when I get the JIG back, I PayPal them back all but a certain amount (which is usually close to what a fair priced JIG should cost). Hence, I recommend just buying your own. But, if for some reason one can NOT locate a place to buy... and being that you only need to use it once... one could send me a private IM, and you can basically rent the JIG for about the price of a JIG (about $35). I'm not sure why someone on here said Panasonic wanted $90 for the JIG. That's way more than what the original price was.

I'm not trying to make money on this, but rather something to cover shipping and handling, and my gas and time to drive to the post office box, etc.

Also, I provide a copy of the instructions (which is similar to what I've posted here in the past), but I do not provide phone support. So far, everyone who's gotten the JIG from me, it has worked. But, I do not guarantee that it'll work for you.

Best regards.

Carbbon - I sent you a private message. I am really interested in renting your jig. I am having a really hard time getting one for less than $90. I also have a tech that is suppose to come on the weekend but I would like to try this before I fork over the $200 dollars so he can tell me it is my video board.

Howdy Folks,

I need this jig as well but I can't find the part anywhere.

Any suggestions? I'm willing to buy one off someone or whatever works.

Hunter

Hi,

I guess I have same problem every one else does. My TH-42PD25U has this split screen effect that happens with all channels (other than hi-def) and all inputs (other than my DVDs). So, if you find a jig I can rent, buy or borrow please contact me!

Thanks!
John

Just a little FYI, looks like HunterH and johnnieO both have their plasmas in working condition again. The JIG fixed both.

I really think this should be something that Panasonic should fix outside of warranty, being that the issue is a buggy firmware. But, apparantly johnnieO called them and they told them it was not in their knowledgebase. I doubt that, based on my experience.

Sand1man: Did you end up with a tech visit? Based on your description, I do not know if the JIG will work for your situation. So far, all of the people that the JIG has worked for has had the exact same problem: Image shifted to right/left on low-def inputs. I'd be interested to see what happens.

Anyone interested in borrowing it, please contact me. I just fixed my panasonic th42pd25 u/p yesterday. The analog and component video connections were not working. Only the HDMI was. Cleared the eeprom with this jig and everything is back to normal. thanks to all of the instructions on this message board.

Hey everyone,
I am also having the screen shift problem on my 37". I have the JIG already but cannot get into the service menu to fix it. Bruzzi's website is no longer online (as of right now) and the channel 124 method did not work for me. Any other ways to get into the service menu?? Any help would be appreciated!