Update on my dead video problem (see post linked)....http://www.avsforum.com/avs-vb/showt...50#post5675650
On day 2 of my HLR5067W being in my house the screen went dead. Audio was working, but no picture. The problem seemed to fix itself, but there is no way I was going to chalk it up to a "hiccup" when the TV was only 2 days old. So I planned on going back to BB to get a replacement.
Determined that I was going to face an unnecessary fight, I walked into my BB yesterday and walked up to the salesman who sold me the TV. He was very apologetic & walked me over to the customer service manager. I told her my plight and right away she said "I have been wanting this TV for about 6 months too! Tell me what is going on." I figure I am in like Flynn since she has an interest in the TV herself. I tell her about the issues I am having & she asks if I had a BB tech rep come out. I told her no because I want a new TV, not a repair rep to come out & look at it. She smiles & says, "I would do the same thing!" She then proceeds to schedule them to come out & deliver a brand new TV to me (and pick up my current one) on Saturday free of charge.
Overall, I am very happy with the way BB has handled this so far. Hopefully my issue was a one-off problem and the new unit will not have similar issues.