Originally Posted by SonyWinner
Thanks ! I negelcted to mention that I have another cablecard in a different television and all channels work on it. Do you know if they send a separate signal to both cards?
If another hit ("restaging") from Brighthouse doesn't solve the problem, then the next thing to ask (if you already haven't done so) is to make sure they haven't messed up the rate codes for that card. If the rate codes have gotten altered by mistake you may not see all the channels in your package. Also, ask them to make sure there's no VOD (video on demand) or PPV (pay-per-view) codes in your account; these could mess things up, too.
If all that fails, then most likely the card has gone bad. Inserting a new card won't change any of your settings or your TVGOS set up and current listings. When you pull the old card, just make sure to click "No" when the Sony asks if you want to scan now for new channels, then pop in the new card. That will need to be authorized at the head end before you can tell if all is now working OK.
Each card is handled separately at the head end. They identify it by the Card ID/Host ID, and can thus send separate hits to each card.