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Sony DHG-HDD250/500: Official Thread - Page 64

post #1891 of 28418
On the remote, hit the MENU button, then the SCREEN MODE button, then enter 9012 on the numeric keypad. You'll see a "secret" menu, one of whose choices is "Restore Factory Defaults."
post #1892 of 28418
Quote:
Originally Posted by jtbell View Post

On the remote, hit the MENU button, then the SCREEN MODE button, then enter 9012 on the numeric keypad. You'll see a "secret" menu, one of whose choices is "Restore Factory Defaults."

tariqali, I don't believe this will work if you're in the tv guide so make sure you exit out first. Also, don't forget to hit "enter" after 9012
post #1893 of 28418
Resetting the DHG-HDD250.
What is lost if you unplug the DVR for one minute?
post #1894 of 28418
Quote:
Originally Posted by kenrick View Post

Resetting the DHG-HDD250.
What is lost if you unplug the DVR for one minute?

You will only lose the time.
post #1895 of 28418
Thank you guys. I can't beleive how cluless Sony tech support. No one could tell me how to reset it.

I am waiting for my TV guide to load now, and hopefully things will get back to working again.

Thank you.
post #1896 of 28418
Quote:
Originally Posted by dfas34 View Post

Anyone know how to create a poll? It would be interesting to find out how many times everyone has had to do a factory default reset and how long you've had the unit. 1 reset, 4 days.

For the record, I've had my HDD250 for 4 months and I've never needed to do
a factory default reset. Even when I lost my guide during the great Gemstar
debacle, it all came back on its own. I'm OTA only, and I have no idea what
firmware revision, since I've never needed to look. And two weeks ago, I
had my first (and only) incident of a scheduled recording disappear. Luckily,
Lost was a rerun that week. }

Dan (Woj...)
post #1897 of 28418
Quote:
Originally Posted by jtbell View Post

On the remote, hit the MENU button, then the SCREEN MODE button, then enter 9012 on the numeric keypad. You'll see a "secret" menu, one of whose choices is "Restore Factory Defaults."

Will this delete programs stored on the hard drive as well? I lost my listings the other day and they have yet to return so I'm probably going to have to try this. I don't know what happened. The only thing I noticed was the unit clicking a few times after I turned it off as if it was switching between the tuners for some reason. Is that normal? I hadn't noticed it before.
post #1898 of 28418
Quote:
Originally Posted by TWinbrook46636 View Post

Will this delete programs stored on the hard drive as well? I lost my listings the other day and they have yet to return so I'm probably going to have to try this. I don't know what happened. The only thing I noticed was the unit clicking a few times after I turned it off as if it was switching between the tuners for some reason. Is that normal? I hadn't noticed it before.

The factory reset wont erase your programs.

Another thing you could try is to change your Zip code to another one in your area. This will force it to look again for your TVGOS feed.

JP
post #1899 of 28418
Quote:
Originally Posted by dmaster View Post

For the record, I've had my HDD250 for 4 months and I've never needed to do
a factory default reset. Even when I lost my guide during the great Gemstar
debacle, it all came back on its own. I'm OTA only, and I have no idea what
firmware revision, since I've never needed to look. And two weeks ago, I
had my first (and only) incident of a scheduled recording disappear. Luckily,
Lost was a rerun that week. }

Dan (Woj...)

Ditto this except I've had mine for 6 months, use OTA and cable with no CC, and have never (to my knowledge) had a recording disappear.

Count my blessings I guess, but I couldn't be happier with this unit.
post #1900 of 28418
Quote:
Originally Posted by jplamarc View Post

The factory reset wont erase your programs.

Another thing you could try is to change your Zip code to another one in your area. This will force it to look again for your TVGOS feed.

I tired that last night but it didn't work. Previously, even if I went through the setup again I would lose the listings but the channel logos would still appear when manually entering a channel. Also, the TVGOS would show a message that listings would appear within 24 hours. This time there are no channel logos and the TVGOS simply says no data.

Running the TVGOS test in the 9012 service menu seems to have snapped it out of it's trance for whatever reason. Maybe it's just a coincidence. The channel logos now appear and the TVGOS shows the listings will appear within 24 hours message again. I hope this flakey behavior doesn't continue because it has worked great otherwise.
post #1901 of 28418
Quote:
Originally Posted by kenrick View Post

Resetting the DHG-HDD250.
What is lost if you unplug the DVR for one minute?

As Alan noted, just the time, but it comes back in a few minutes. I did it last night to install a UPS so as to make sure I record some things while I'm out of town for Christmas. I noticed that the time came back when I happened to tune in the PBS station that carries the TV guide data, so if you're in a hurry to get the time back, this might be the way to do it (or it might have just been a coincidence).

Last week my power was off for 36 hours because of an ice storm. I lost all my TV guide listings, but still had the previously-recorded programs, the list of scheduled recordings, and the channel list maintained by the Sony itself (not the TV guide), so I didn't have to re-scan for available channels. Also, the ZIP code was still in the TV guide setup info. After a few hours the clock set itself, and the the first batch of TV guide listings returned overnight.
post #1902 of 28418
Quote:
Originally Posted by tariqali View Post

Thank you guys. I can't beleive how cluless Sony tech support. No one could tell me how to reset it....

See post #1859...
post #1903 of 28418
Is anyone from the Chicago area able to get something other than Chicago Broadcast (3) as an option for the OTA channel lineup? I'm missing a few channels and no matter what zip code I use this is the only option presented during setup. Of course it's possible Gemstar just doesn't provide lisitings for these but if there is a (3) there must be a (1) and (2) at least, right?
post #1904 of 28418
We should probably all be careful to distinguish between the two types of resets. The 9012 menu has a "Restore Factory Defaults" and the submenu under TV Guide has "Reset to Factory Default" for the Guide only.
post #1905 of 28418
Quote:
Originally Posted by jplamarc View Post

The factory reset wont erase your programs.

JP

I believe it does erase your recordings, it did for me.

edit: ah, I see the confusion as stated by PhillyC
post #1906 of 28418
Quote:
Originally Posted by dfas34 View Post

I believe it does erase your recordings, it did for me.

I was refering to the reset under TV-Guide. As mentioned on a previous post, we should be careful about the distinction of those two options that have the same name but are on different menus for 9012. I never tried the other reset.


JP
post #1907 of 28418
Quote:
Originally Posted by TWinbrook46636 View Post

Is anyone from the Chicago area able to get something other than Chicago Broadcast (3) as an option for the OTA channel lineup? I'm missing a few channels and no matter what zip code I use this is the only option presented during setup. Of course it's possible Gemstar just doesn't provide lisitings for these but if there is a (3) there must be a (1) and (2) at least, right?

I can't remember what was shown when I first set up my unit.
Point me to a menu and I'll be happy to tell you what it shows on mine.


Mitch
post #1908 of 28418
Quote:
Originally Posted by Mitch G View Post

I can't remember what was shown when I first set up my unit.
Point me to a menu and I'll be happy to tell you what it shows on mine.

I'm not in front of it now but I think it is:

TV Guide -> Menu -> Setup -> Change System Settings -> Yes, but my channel lineup is incorrect

After I click "Yes, but my channel lineup is incorrect" it shows Chicago Broadcast (3) and No Match for OTA

Don't select anything at this point. Just exit. You don't want to change your settings.
post #1909 of 28418
I have read this whole thread and it has helped me quite a bit to figure things out, but some of my experience is not quite in line with some of what I've read.

First of all I use my 250 with OTA only. Actually I got the out of my Satellite receiver hooked to the cable input and got mine setup as both OTA and Cable so that I can use it to record some things that I can only get with my Dish even if it looks like crap.

My issues have been with getting the listings and quality of signal. At my location I have a directional antenna and PBS is at 182 deg and Fox at 227. The others are close to 200 deg. I cannot set my antenna to get a good signal for both PBS and FOX. I need to sacrifice one or the other. Before I got my 250 I found a way to set it so that I could get FOX and PBS actually worked fine in HD, but the analogue looked like crap. I did not care then.

When I hooked up my 250 initially, I could not get the clock or the listings after 4 days. I tried a lot of things like changing the Zip, which first got me a clock on the front display but it was the wrong time. A few hours later the clock actually got set properly. But still, no listings. I read that some people were getting their listings from PBS even if it was fuzzy. Well, that's not my case. I eventually realigned my antenna to get a good signal for PBS, and within a few hours had the first set of listings for my guide.

After this I read about the 9012 menu and learned how to monitor the VBI packets on the different channels to see which ones were carrying the signals. Well, with this I found that ABC and FOX were also carrying the signals as well as PBS. I tried to force my 250 to get the feeds from one of those channels with no success. I tried removing my analogue PBS channel from the listings and from the lineup. The 753159852 menu still showed my PBS channel as the host and the listings were still coming in fine. One thing of interest is that the OTA lineup showed 0x0D (Not sure of the format, I'm not in front of my set) which would seem like it would translate to 13 which is my Fox channel. Does anyone know what the Host and the OTA lineup entries mean individually in the 753159852 menu? So I tried to reposition my antenna to get Fox and got a weaker signal on PBS. When using menu 9012 to monitor VBI packets on PBS after the change, I could now see that the packets were about 50% error. I left it as is hoping it would pick up the feed from ABC or FOX. No way, the next morning I was missing the next day's listings. I did a TV-Guide factory reset and left the antenna as is. I was able to get the clock set quickly, but the listings would not show up.

This morning I went back in the attic and repositioned my antenna to get a good PBS analogue signal and I would bet that when I get back from work, my listings will be there.

So, after all this said, it seems that the fact that the VBI packets are coming in on a station doesn't mean the system will use them or can use that channel as host. Also my experience is that you need a clean signal on whatever channel gives you the TVGOS feed or it does not work. From what I read, it seems that almost everyone is getting their signals OTA off PBS.

I'll let you guys know tonight if my listings indeed come in now that I've repositioned my antenna. So my solution is that I need to get a better antenna or a rotor.

Besides that I'm happy with this box. I think most people are having problems with CCs. When I bought mine online from BestBuy, there was a warning in BOLD that indicated this only worked with OTA. I'm guessing Sony pulled it because there are too many issues with CableCards and the unit is just too sensitive and will only work well under conditions that too few people can provide. Most of all if this thing was better documented it would save all of us from needing to trial and error every thing. Thanks to this forum, we can at least share our experiences.


JP
post #1910 of 28418
Quote:
Originally Posted by dmaster View Post

For the record, I've had my HDD250 for 4 months and I've never needed to do
a factory default reset. Even when I lost my guide during the great Gemstar
debacle, it all came back on its own. I'm OTA only, and I have no idea what
firmware revision, since I've never needed to look. And two weeks ago, I
had my first (and only) incident of a scheduled recording disappear. Luckily,
Lost was a rerun that week. }

Dan (Woj...)

I have experienced the disappearing scheduled recording issue a few times. I just realized now that for some reason I have only heard of (and experienced) this happening with ABC programs. If anyone has had a recording disappear on another network, feel free to correct me. (I have missed scheduled recordings of Commander In Chief, Lost, and Desperate Housewives.)

The only reasons I can think of for this to be an issue on only one network would be a broadcast flag issue or a problem due to the fact that most ABC affiliates (to my knowledge) are in the VHF range.
post #1911 of 28418
Quote:
Originally Posted by jplamarc View Post

I have read this whole thread and it has helped me quite a bit to figure things out, but some of my experience is not quite in line with some of what I've read.

First of all I use my 250 with OTA only. Actually I got the out of my Satellite receiver hooked to the cable input and got mine setup as both OTA and Cable so that I can use it to record some things that I can only get with my Dish even if it looks like crap.

......

Besides that I'm happy with this box. I think most people are having problems with CCs. When I bought mine online from BestBuy, there was a warning in BOLD that indicated this only worked with OTA. I'm guessing Sony pulled it because there are too many issues with CableCards and the unit is just too sensitive and will only work well under conditions that too few people can provide. Most of all if this thing was better documented it would save all of us from needing to trial and error every thing. Thanks to this forum, we can at least share our experiences.


JP

The current listing at Best Buy for the HDD500 states that it "Only works with over-the-air antenna and cable"

http://www.bestbuy.com/site/olspage....=1117178795519
post #1912 of 28418
Quote:
Originally Posted by philspice1 View Post

The current listing at Best Buy for the HDD500 states that it "Only works with over-the-air antenna and cable"


Indeed it does. They no longer have the 250 available, but I am pretty sure I remember it saying only OTA and not cable. The actual description did say that it supproted cable cards though. I noticed that and was surprised to see a comment that contradicted the actual product description. I did not care as I had no intention of using it with a CC.

JP
post #1913 of 28418
Quote:
Originally Posted by jplamarc View Post

Indeed it does. They no longer have the 250 available, but I am pretty sure I remember it saying only OTA and not cable. The actual description did say that it supproted cable cards though. I noticed that and was surprised to see a comment that contradicted the actual product description. I did not care as I had no intention of using it with a CC.

JP

Unless this was the case before they reduced the price to $499, I don't think this is correct. I bought mine from BB.com, and I specifically remember that the site said it worked only with OTA and cable (the "only" is meant to emphasize the fact that it won't record satellite TV).

I am not saying that they may have pulled it because of the issues with TVGOS and/or CC issues, though...
post #1914 of 28418
Quote:
Originally Posted by philspice1 View Post

I have experienced the disappearing scheduled recording issue a few times. I just realized now that for some reason I have only heard of (and experienced) this happening with ABC programs. If anyone has had a recording disappear on another network, feel free to correct me. (I have missed scheduled recordings of Commander In Chief, Lost, and Desperate Housewives.)

I have experienced the disappearing scheduled recording issue about four times. Two times with House on FOX, once with Prison Break on FOX, and most recently with Lost on ABC.

I am using OTA and cable (no cable card, just QAM) - so this issue is not just a cable card problem. I actually receive FOX OTA and ABC via QAM, so the problem isn't specific to OTA or cable in my setup either.

I've been trying to determine if newer software versions fix this problem. Sony is claiming that they have never heard of this problem. A tech was supposed to get back to me after talking to the engineers to find out what the new software versions are supposed to do. He said he'd get back to me in 24 hours - that was almost a week ago, so I'm not holding my breath. Our best bet is to see if any of the folks on this forum have the problem with the new software. I've been using manual recordings and haven't had any problems. It's annoying not knowing the title of what you recorded, but at least you don't miss recordings. Hopefully the new software versions fix this problem.
post #1915 of 28418
Quote:
Originally Posted by TWinbrook46636 View Post

I tired that last night but it didn't work. Previously, even if I went through the setup again I would lose the listings but the channel logos would still appear when manually entering a channel. Also, the TVGOS would show a message that listings would appear within 24 hours. This time there are no channel logos and the TVGOS simply says no data.

Running the TVGOS test in the 9012 service menu seems to have snapped it out of it's trance for whatever reason. Maybe it's just a coincidence. The channel logos now appear and the TVGOS shows the listings will appear within 24 hours message again. I hope this flakey behavior doesn't continue because it has worked great otherwise.

Well, I can't get the TVGOS listings to appear but when I manually tune to a channel the info banner that appears briefly at the top of the screen shows the channel logo along with the correct show title and running time. Any ideas? I'm about ready to completely reset the unit and start over from scratch, losing my recordings in the process.
post #1916 of 28418
Okay, I just learned that the other night while my father was changing channels the unit shut down for no reason and started back up to the initial Sony welcome screen. It was supposed to make recording shows easier for him. Back it goes.
post #1917 of 28418
Quote:
Originally Posted by jplamarc View Post

I have read this whole thread and it has helped me quite a bit to figure things out, but some of my experience is not quite in line with some of what I've read.

First of all I use my 250 with OTA only. Actually I got the out of my Satellite receiver hooked to the cable input and got mine setup as both OTA and Cable so that I can use it to record some things that I can only get with my Dish even if it looks like crap.

My issues have been with getting the listings and quality of signal. At my location I have a directional antenna and PBS is at 182 deg and Fox at 227. The others are close to 200 deg. I cannot set my antenna to get a good signal for both PBS and FOX. I need to sacrifice one or the other. Before I got my 250 I found a way to set it so that I could get FOX and PBS actually worked fine in HD, but the analogue looked like crap. I did not care then.

When I hooked up my 250 initially, I could not get the clock or the listings after 4 days. I tried a lot of things like changing the Zip, which first got me a clock on the front display but it was the wrong time. A few hours later the clock actually got set properly. But still, no listings. I read that some people were getting their listings from PBS even if it was fuzzy. Well, that's not my case. I eventually realigned my antenna to get a good signal for PBS, and within a few hours had the first set of listings for my guide.

After this I read about the 9012 menu and learned how to monitor the VBI packets on the different channels to see which ones were carrying the signals. Well, with this I found that ABC and FOX were also carrying the signals as well as PBS. I tried to force my 250 to get the feeds from one of those channels with no success. I tried removing my analogue PBS channel from the listings and from the lineup. The 753159852 menu still showed my PBS channel as the host and the listings were still coming in fine. One thing of interest is that the OTA lineup showed 0x0D (Not sure of the format, I'm not in front of my set) which would seem like it would translate to 13 which is my Fox channel. Does anyone know what the Host and the OTA lineup entries mean individually in the 753159852 menu? So I tried to reposition my antenna to get Fox and got a weaker signal on PBS. When using menu 9012 to monitor VBI packets on PBS after the change, I could now see that the packets were about 50% error. I left it as is hoping it would pick up the feed from ABC or FOX. No way, the next morning I was missing the next day's listings. I did a TV-Guide factory reset and left the antenna as is. I was able to get the clock set quickly, but the listings would not show up.

This morning I went back in the attic and repositioned my antenna to get a good PBS analogue signal and I would bet that when I get back from work, my listings will be there.

So, after all this said, it seems that the fact that the VBI packets are coming in on a station doesn't mean the system will use them or can use that channel as host. Also my experience is that you need a clean signal on whatever channel gives you the TVGOS feed or it does not work. From what I read, it seems that almost everyone is getting their signals OTA off PBS.

I'll let you guys know tonight if my listings indeed come in now that I've repositioned my antenna. So my solution is that I need to get a better antenna or a rotor.

Besides that I'm happy with this box. I think most people are having problems with CCs. When I bought mine online from BestBuy, there was a warning in BOLD that indicated this only worked with OTA. I'm guessing Sony pulled it because there are too many issues with CableCards and the unit is just too sensitive and will only work well under conditions that too few people can provide. Most of all if this thing was better documented it would save all of us from needing to trial and error every thing. Thanks to this forum, we can at least share our experiences.


JP

Well. back from work and I don' t have any listings or even channel lineup. the 753159852 menu does now show that my PBS station as the host which it did not this morning. I did the G* test on the PBS channel and it is successfull but the packet rate is really slow. every 5 to 10 seconds to increment. I test ABC which worked previouly and it failed. I then tested FOX and that one was successful with a much quicker packet rate, every 1 or 2 seconds. So I'm guessing the different channels broadcast at different schedules. It's been posted earlier that the updates are broadcasted 4 times a day but this may not be true for all stations. I'm guessing the PBS station is only broadcasting the time or something and not the listings. I'm now guessing it will only be by tomorrow morning that I get the listings. I also notices that when I shut it off the tuner ticked indicating it was tuning on the cable input. I'm guessing it's still scanning the cable input for signals which it wont find since it's my dish receiver output.

More to come...

JP
post #1918 of 28418
My TVGOS has been down for a week here in Seattle. I've called the local PBS station and the engineer there is going to turn on his TV that receives TVGOS. I'll call tomorrow to see if they are receiving it. The girl I talked to on the phone said they basically relay the signal from somewhere in Virginia. I think it is Manassas. Has anyone called their local PBS station to see where they get their guide information?
post #1919 of 28418
Quote:
Originally Posted by tedtronics View Post

Looking to buy a Sony HDD250 or 500 to record ota programs. Can only find some at Best buy for $499. After reading the posts, I was expecting to find them for less. Any one have any ideas on where to get a good buy on one or if there are better alternatives for OTA hd recording? Thanks- Ted


You can get a HDD 500 for $775 at Abes of Maine. Inventory shows "Available."

Go to http://abesofmaine.com/viewproduct.asp?id=sndhghdd500
post #1920 of 28418
Quote:
Originally Posted by jengle1023 View Post

My TVGOS has been down for a week here in Seattle. I've called the local PBS station and the engineer there is going to turn on his TV that receives TVGOS. I'll call tomorrow to see if they are receiving it. The girl I talked to on the phone said they basically relay the signal from somewhere in Virginia. I think it is Manassas. Has anyone called their local PBS station to see where they get their guide information?

I'm also in Seattle and I thought I lost my feed because of my antenna alingment. I seem to remember that the last successful feeds I got were last Thursday or Friday. So much for my theories, or not...

JP
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