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Sony DHG-HDD250/500: Official Thread - Page 830

post #24871 of 29213
Quote:
Originally Posted by HonestLeeD View Post

Thx! good to know Blank host channel not an issue. I only have cable as well. Need cable card, however, for encrypted stuff, like CNN or FoxNews, etc. Couple follow up ?'s
  1. Add your location in your profile. Do you mean for this forum, or something with my DHG? If with the DHG, how do I do that (my setup menu has the correct zipcode entered).
  2. Which screen should I go to to check if I've gotten "TVGOS 08.06.44 patch level" (is that under the 753 code?)
  3. Also, didn't understand "UTC clock should have a [3] after it" where is that?
p.s. I've read many, many pages, but unfortunately don't feel like I really understand what I need to do....THX so much for your help.

Up top: "My Profile"

Yes, 753... first screen. first is base level 08.01.42/00.00.00, then it gets up to 08.01.42/08.06.44. It might be there now.

Every 753... screen has the UTC (GMT) clock in the upper left corner. [2] means no data. [3] means data.

Patience. Cable card can wait. Adding a cable card to a working unit is not hard. Adding a cable card to a unit with no TVGOS data is not fun.
post #24872 of 29213
Quote:
Originally Posted by HonestLeeD View Post

re: zipcode, I live in 08558, but currently set mine to 08844 as they're both in the same Comcast system (for Hillsborough NJ substation); would that create any issues for me? As per a note about 30 minutes back to Joe I've been struggling with my 3 DVRs being without clock or grid for past month, have cable only, and am now first trying to figure out what I can do to reestablish the clock and grid....
Thx

Don't worry about the grid or listings. They get reset when the cable card is activated. Get the clock first.

This is speculation since my three units do not use a cable card but have a full grid and listings. Well, they did until my inserter died yesterday.

BTW, do you still get KYW OTA?

I saw your zip code issue.
Edited by JoeKustra - 6/29/12 at 4:53pm
post #24873 of 29213
Quote:
Originally Posted by HonestLeeD View Post

Joe,
Been trying to get assist from Comcast, and their head of Eng'r out of Philly has been working with me (he believes they're transmitting data via CBS ok as one of his folks he's tasked to assist me owns a Bravia TV that gets a TVGOS which is still working) but we're not making progress on figuring out why my DHG250's have not picked up the data.
Lee

Oops. What model Bravia? My Sony EX700 only gets TVGOS from the internet. Seems you should get WCBS from NY easier than KYW from Philly.
post #24874 of 29213
Sorry for delayed reply -- had to take family to a party and just saw your replies...not using an antennae for OTA, signal is all cable, and in Central NJ Comcast is transmitting NY stations, not Philly (apart from one Fox channel where they give us both) so not sure about your KYW OTA ?

  1. rather than being at 08.01.42/00.00.00 all 3 of my units are at level 08.01.71/00.00.00.... Does that 71 (rather than 42) mean anything?
  2. all units clocks are [2], not [3], so understand your point about no 3, no data
  3. popped cable card in a for few hours earlier to watch an encrytped channel, but popping it out for rest of night; hopefully something will load overnight, I've shutdown unit but when I did last station to which I have it tuned is digital CBS (2.1), is that at all relevant?
post #24875 of 29213
Correction - two of my units are stuck on to 08.01.71/08.01.42 with clock at [2] (and likely have been for a couple weeks now); only the one unit on which I did a factory default reset on (and have now pulled out the cable card) is stuck at 08.01.71/00.00.00
post #24876 of 29213
Quote:
Originally Posted by HonestLeeD View Post

Correction - two of my units are stuck on to 08.01.71/08.01.42 with clock at [2] (and likely have been for a couple weeks now); only the one unit on which I did a factory default reset on (and have now pulled out the cable card) is stuck at 08.01.71/00.00.00

The channel that is selected on the DHG doesn't matter, it will find the data. I am not familiar with the base software on TVGOS, only the updates. I can speculate that you are not receiving data and should email Rovi. It usually takes 48 hours for them to respond. Just be sure all three have the .21 firmware.

ce_customer_support@rovicorp.com

Include your supplier, headend, zipcode and the problem.

More email addresses can be found here:

http://www.avsforum.com/t/1122914/tvgos-tv-guide-on-screen-devices/1150_50#post_21994118

Best of luck.
Edited by JoeKustra - 6/30/12 at 5:25am
post #24877 of 29213
Quote:
Originally Posted by HonestLeeD View Post

Sorry for delayed reply -- had to take family to a party and just saw your replies...not using an antennae for OTA, signal is all cable, and in Central NJ Comcast is transmitting NY stations, not Philly (apart from one Fox channel where they give us both) so not sure about your KYW OTA ?
  1. rather than being at 08.01.42/00.00.00 all 3 of my units are at level 08.01.71/00.00.00.... Does that 71 (rather than 42) mean anything?
  2. all units clocks are [2], not [3], so understand your point about no 3, no data
  3. popped cable card in a for few hours earlier to watch an encrytped channel, but popping it out for rest of night; hopefully something will load overnight, I've shutdown unit but when I did last station to which I have it tuned is digital CBS (2.1), is that at all relevant?

Popping the CableCard in and out is not a good idea. That changes things up as far as the DHG is concerned. It will probably never get a Grid if you continue to do that.
post #24878 of 29213
Quote:
Originally Posted by HonestLeeD View Post

Correction - two of my units are stuck on to 08.01.71/08.01.42 with clock at [2] (and likely have been for a couple weeks now); only the one unit on which I did a factory default reset on (and have now pulled out the cable card) is stuck at 08.01.71/00.00.00

Just to reiterate what Joe has said, your DHGs are not getting any data through cable any more. You can email Rovi as Joe has suggested, but for now, you may want to think about connecting an antenna to the DHGs.

Mark
post #24879 of 29213
HonestLeeD, sorry but I don't think OTA so well. Absolutely hook up a UHF antenna to the DHG and do a scan. If it finds WCBS you should be in a good place. WCBS is sending on channel 33, but should display on 2.1 because of PSIP. It's your best shot while waiting for cable. If the DHG makes a clicking noise every so often don't worry. It's switching between ANT and Cable inputs. Plug the antenna into the ANT connector, leave the cable alone. Should you not find WCBS, then cable is your only hope.
Good Luck.
post #24880 of 29213
I did email Rovi yesterday; have they been responsive to others? Moreover, I have the ear of Comcast's head of Eng'r (out of Philly) who believes they're transmitting the data but is willing to listen and has assigned one of his guys to figure out why my DHGs aren't rec'v data...is there any way to disprove that?

p.s. Had the Comcast guy (who reports to the head of Engr) over for an hour plus yesterday and did an autoscan w/o cable card to pick up 2.1 on thought perhaps cablecard was blocking it (although he really had no solid belief in that as a cause). We agreed that on Tuesday, he's going to come over again bringing me a Comcast box and I'm going to let him take the DHG back to the Comcast office to test it until they can figure out how to get the data rec'v.
post #24881 of 29213
Hooking up a UHF antennae while perhaps possible for one of my units isn't realistic as my other two units can't also be wired up....additionally, don't believe that signal is strong enough (as I'm 50+ miles from both NYC and Philly) to receive it absent a really good, i.e., expensive roof mounted antennae.
post #24882 of 29213
Quote:
Originally Posted by HonestLeeD View Post

Correction - two of my units are stuck on to 08.01.71/08.01.42 with clock at [2] (and likely have been for a couple weeks now); only the one unit on which I did a factory default reset on (and have now pulled out the cable card) is stuck at 08.01.71/00.00.00

I have Comcast in SW AZ and what worked for me was:

1. Split the cable and run one into the DVR cable input and the other into the antenna input.
2. Did a complete TVGOS reset and when reseting up the TVGOS, said yes to both cable source and antenna source.
3. I knew my host channel, so I tuned the DVR to that channel on the antenna input and ran the G-test. Almost immediately got and clock. From that point, data was acquired as expected.

James
post #24883 of 29213
Quote:
Originally Posted by HonestLeeD View Post

Hooking up a UHF antennae while perhaps possible for one of my units isn't realistic as my other two units can't also be wired up....additionally, don't believe that signal is strong enough (as I'm 50+ miles from both NYC and Philly) to receive it absent a really good, i.e., expensive roof mounted antennae.

Just an added note: Comcast told me that they have stripped out the TVGOS and Rovi says that I should not be able to get TVGOS using comcast in my market area. I do have a cablecard so possibly the TVGOS data is lost after the cablecard does it thing, but since the DVR also sees the cable on the antenna input, it's able to quickly find a TVGOS signal there and uses it.

James
post #24884 of 29213
Thx; I'll share that with the Phllly eng'r (hopefully that's not the case in Central NJ)....
post #24885 of 29213
Just to confirm, you're saying you split the cable input into two input lines, right? If this allowed system to work wouldn't that mean that whoever from Comcast told you that they were no longer transmitting data was incorrect?
post #24886 of 29213
Quote:
Originally Posted by HonestLeeD View Post

Just to confirm, you're saying you split the cable input into two input lines, right? If this allowed system to work wouldn't that mean that whoever from Comcast told you that they were no longer transmitting data was incorrect?

Yes, split the cable into 2 cable lines. One goes to the DVR cable input and the other goes to the DVR antenna input.
It's been my experiance that most folks at Comcast don't know what TVGOS is.
They may be saying that using their cablecard in the DVR will strip out the TVGOS signal. Using cable inputs to both the cable-in and antenna-in was the only way I could fine to get TVGOS and use the Comcast cablecard. This method is working fine on my 2 Sony DHGs.

James
post #24887 of 29213
Quote:
Originally Posted by HonestLeeD View Post

I did email Rovi yesterday; have they been responsive to others? Moreover, I have the ear of Comcast's head of Eng'r (out of Philly) who believes they're transmitting the data but is willing to listen and has assigned one of his guys to figure out why my DHGs aren't rec'v data...is there any way to disprove that?
p.s. Had the Comcast guy (who reports to the head of Engr) over for an hour plus yesterday and did an autoscan w/o cable card to pick up 2.1 on thought perhaps cablecard was blocking it (although he really had no solid belief in that as a cause). We agreed that on Tuesday, he's going to come over again bringing me a Comcast box and I'm going to let him take the DHG back to the Comcast office to test it until they can figure out how to get the data rec'v.

I feel for you. Without the cable card WCBS should display on 2.1 but since you have cable, and WCBS has a valid PSIP, you can't tell what channel Comcast sends the WCBS signal to you. If you could hook the cable directly to your TV and if it has good diagnostics the actual rf frequency should be displayed. It doesn't have to be 33. I still get analog legacy TVGOS, so I don't know the procedure to find a host channel or see real time guide data. I do believe if it exists the DHG will find it eventually. Your lack of a clock seems to indicate no data is detected. I hope you get lucky and Comcast can figure out what is wrong. Please leave your units plugged in and don't do any resets but do turn them on daily to check the status.

Rovi has always responded, even though it's a slow process. When the Comcast person is there, ask what is the raw QAM channel for WCBS that contains the TVGOS signal. When you tune that channel it should display 2.1 after a short delay.
post #24888 of 29213
Quote:
Originally Posted by JoeKustra View Post

On the same diag screen that has the firmware version also has a signal strength meter that only works on a digital signal. It might show something. Can you select channel 72 on your TV?
Almost forgot: 1:72-0 is a cable channel. OTA channels start with 0:, sorry.

What would be 2:72-0 ?
post #24889 of 29213
Quote:
Originally Posted by BOZOO View Post

What would be 2:72-0 ?

That would have to be something other than a DHG.
post #24890 of 29213
The guy who came Friday did know about the QAM channel (but I have to admit I didn't appreciate the significance of that), and he said per the unit (753 screeen or system diagnositcs, I forget which), signal strength indicated that wasn't the issue. In my area they've eliminated all legacy Analog
post #24891 of 29213
Quote:
Originally Posted by BOZOO View Post

What would be 2:72-0 ?

No: 0:72-0 since OTA channels are shown in the 753... menu with a leading "0:" and cable lead with "1:" And 0:72-0 would be invalid now since OTA stops at 69. Also, you can't have a physical 33 digital and physical 33 analog. You can have a physical 33 analog and a virtual 33 digital. That would be bad.
post #24892 of 29213
Quote:
Originally Posted by JoeKustra View Post

No: 0:72-0 since OTA channels are shown in the 753... menu with a leading "0:" and cable lead with "1:" And 0:72-0 would be invalid now since OTA stops at 69. Also, you can't have a physical 33 digital and physical 33 analog. You can have a physical 33 analog and a virtual 33 digital. That would be bad.


The only exception would be physical 33 - cable and physical 33 - ant.

James
post #24893 of 29213
Quote:
Originally Posted by HonestLeeD View Post

The guy who came Friday did know about the QAM channel (but I have to admit I didn't appreciate the significance of that), and he said per the unit (753 screeen or system diagnositcs, I forget which), signal strength indicated that wasn't the issue. In my area they've eliminated all legacy Analog

In the Tucson market area Comcast said that they are all digital, but, by also inputing the cable into the DHG antenna input, the Sony box does demodulate many analog signals. One channel that is demodulated as analog is the TVGOS host channel. That's the channel that I use for the TVGOS host.

James
post #24894 of 29213
Quote:
Originally Posted by jebiggers View Post

The only exception would be physical 33 - cable and physical 33 - ant.
James

I wouldn't wish that on anyone.
post #24895 of 29213
Quote:
Originally Posted by JoeKustra View Post

I wouldn't wish that on anyone.

I'm confused, I don't see why this would be a problem. In the analog days most of the ota stations were on the same physical channel as their cable counterpart. Here for instance NBC was channel 3 OTA, and cable. PBS was on 8 OTA and cable, ABC was on 10 OTA and cable. CBS was on 12 OTA and cable. it was never an issue. Now it is even less of a problem since they can map any virtual channel to any physical, and keep the same channel number as before.

Here for instance I discovered recently that our CBS station on physical channel 19 (12.1 & 12.2 (weather) OTA), and another channel on physical channel 12 (33.1), have both added new subchannels 12.3, 12.4, and 33.2, but they aren't on physical channel 19, and physical channel 12, but are all on physical channel 33. So physical channel 33 now has subchannels 12.3, 12.4, and 33.2. Of course all this is seemless to most people. The virtual channels are all in the correct order as you change channels (12.1, 12.2, 12.3, 12.4 ... 33.1, 33.2), even though the tuner switches to these physical channels 19, 19, 33, 33, ... 12, 33. The same people own both stations (and all their sub channels), and all three physical channels/antennas, which is why they can mix them this way.

Mark
post #24896 of 29213
Quote:
Originally Posted by mabuttra View Post

I'm confused, I don't see why this would be a problem. In the analog days most of the ota stations were on the same physical channel as their cable counterpart. Here for instance NBC was channel 3 OTA, and cable. PBS was on 8 OTA and cable, ABC was on 10 OTA and cable. CBS was on 12 OTA and cable. it was never an issue. Now it is even less of a problem since they can map any virtual channel to any physical, and keep the same channel number as before.

Mark

I failed to take into account the switching tuners of the DHG. It wouldn't care when duplicate channels exist.
post #24897 of 29213
^^^
And just for the record, the TiVo works the same way.. except without the audible "click".
post #24898 of 29213
Quote:
Originally Posted by HonestLeeD View Post

I did email Rovi yesterday; have they been responsive to others? Moreover, I have the ear of Comcast's head of Eng'r (out of Philly) who believes they're transmitting the data but is willing to listen and has assigned one of his guys to figure out why my DHGs aren't rec'v data...is there any way to disprove that?
p.s. Had the Comcast guy (who reports to the head of Engr) over for an hour plus yesterday and did an autoscan w/o cable card to pick up 2.1 on thought perhaps cablecard was blocking it (although he really had no solid belief in that as a cause). We agreed that on Tuesday, he's going to come over again bringing me a Comcast box and I'm going to let him take the DHG back to the Comcast office to test it until they can figure out how to get the data rec'v.

Ask them if they are grooming their broadcast feeds since the headend upgrades, as this is the only way they can eliminate the TVGOS feed from the host station. This problem is happening company wide. When they upgraded the chambersburg area my sister lost both the digital and legacy analog TVGOS and it never returned. Rovi told my sister that comcast is no longer cooperating with TVGOS. The use of the cablecard will have no effect on devices that can do digital TVGOS as all the card does is converts the physical RF channel locations to the virtual channel assignment. If they decide to stop grooming the broadcast channels then they will have to do the same for all the other headends as they also have no TVGOS.
The headend probably can see the TVGOS PIDs from KYWs feed coming into the headend but the TVGOS feed is not making it out of the headend to the customer.
post #24899 of 29213
I have 2 HDD500 units, both with cable cards, Comcast Jacksonville FL. Both are hooked up with a single coax cable to the cable in. One unit gets guide data just fine. The other unit no longer receives a clock or guide data, even after resetting the TV guide. It just shows the --:-- for the clock. Is there any way to force it to pick up guide data if I know the channel receiving it? The channel that Rovi said transmits the guide data is visible and working on both units.
post #24900 of 29213
Quote:
Originally Posted by acribb View Post

I have 2 HDD500 units, both with cable cards, Comcast Jacksonville FL. Both are hooked up with a single coax cable to the cable in. One unit gets guide data just fine. The other unit no longer receives a clock or guide data, even after resetting the TV guide. It just shows the --:-- for the clock. Is there any way to force it to pick up guide data if I know the channel receiving it? The channel that Rovi said transmits the guide data is visible and working on both units.

No, there is no real "force channel to be host" option. Have you pulled the power on the unresponsive unit for a few minutes? It should come back up with some date & time even without packets and it may take a few minutes to do that. I don't use a cable card, so I can't help there. I would do a front panel reset. Also if the power cycle fails you will lose the host channel eventually without valid data. Even though it doesn't show, the time will start at 00:00. The date will stick unless you reset something.
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