Originally Posted by MCnDaHouse
He is paying for the channels. The card is being rented from the cable company. They have been called repeatedly. Supposedly the card is authorized. This is the third cablecard (Scientific Atlantic). The tech came out the last 2 times and installed it and says it has been authorized.
Does the level of firmware come into play here?
Is there a known issue with Scientific Atlantic cablecards and this Sony unit?
Anything else he should check?
A little primer on CableCards:
All cablecards are two way capable, it is the host that is either one way or two way. S Card means it can support one downstream feed and M Card means it can support one to six downstreams at a time. The S Card has been replaced with the M Card. The DHGs cablecard slot is a one way device and has only one cable tuner.
If either the cablecard or the host has problems or fails you will see a cablecard error message appear on your screen and will have a error code 161-xx. The xx part will be a number from 1 to about 75. Since there was no error code displayed then changing the cards was a waste of time in your case as this is not the problem. The problem you are have is with the EMM, Entiltlement Management Messages which is on their end. There is no need for anybody to come to the house to fix this problem.
Also do not scan for cable channels as the channel line up will download to the DHG automatically when the cablecard is inserted in the DHG and the card is authorized to work on their system. I think you can veiw the channel line up in the preferences section of the DHG menu.
In order to see the CableCard diagnostic screens on the DHG you have to push menu, select preferences, and then you should see a selection for cablecard which will give you the different screens.
I am assuming you have a SA M Card so here is some info to look at.
Note: these links are for Tivos but should show the same information on the DHG as the screens are provided by the cable company.
Connection to the headend,
Checking binding or pairing,
Checking to see if you are subscribed to channels,
Link to trouble shooting MMI screens,
Procedure for cable company to get the cablecard paired and authorized,
1. Make sure your CableCARD has been properly activated by contacting your cable service provider to make sure it has been paired and initialized.
A. Pairing: To pair your CableCARD with your DHG, your cable service provider should ask for your CableCARD Data ID and Host ID, by pressing menu botton on remote, going to Preferences and selecting the CableCARD option.
B. Initializing: Have your cable service provider send the following commands, in order, to your DHG:
- CableCARD Initialization
- CableCARD Refresh
- CableCARD Validate (CCV).
I hope this helps as I been using cablecards since 2004 and I never had a problem with the cards or the cablecard slot. Any issue that was experienced was with procedure errors on the cable company end. I never seen a bad card or host in 8 years. Up until recently I had two cards that preformed flawlessly for seven years and was used in different devices. I just went through the conditional access problem, subscribed channels not functioning, in march of this year when I was moved to a new headend in my cable system that is controlled by a different family member.
Cablecards are really simple to use but for whatever reasons, lack of knowledge, ignorance, stupidity, the cable companies really screw up the use of them.