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Sony DHG-HDD250/500: Official Thread - Page 906

post #27151 of 29213
Quote:
Originally Posted by myoda View Post

Snipped from the Sony facebook page:

Good morning! I'm Sarah Kepler, the supervisor for Sony Support USA. This is our official statement... We are currently working towards a resolution on this. We understand this is an inconvenience to many of our customers and we most certainly appreciate your patience. When we have more details, we'll be sure to update the eSupport site. Many thanks for your understanding on this.

Supposedly, Rovi started pulling the TVGOS plug before vendors (Sony, Dish, Panasonic, LG and others) were notified. Stay tuned.

Do you guys really think Sony is going to follow through on a fix? Honest question, not trying to sound snarky. As most have speculated, the ability to set time and date would be the minimum hope. If they could find a way to make it utilize PSIP data, so we could at least have a limited guide with names, would be great. To me, it just does not seem feasible on Sony's part to re-engineer an eight year old piece of gear. Maybe I'm wrong.

I have a Tivo Premiere that I ordered two weeks ago still sitting in the box. I was ready to pull one of my 250s from service when I saw the initial post that Sony was working on a "fix." Now I'm torn on whether to go ahead and put the Tivo in or wait it out. I have a Channel Master CM-7000PAL whose PSIP guide is pulling in anything from 12 to 72 hours worth of data, so at least I have a semi-reliable fall back. I do need that third or fourth tuner, so I'm of the mindset to get the inevitable out of the way and put the Tivo into service.

The only thing that makes me a little gun-shy about the Tivo is the repeated comments about its supposed "weak" tuners. Plus, I'll need to subscribe for Internet service. I'm out in the boonies, so service options are limited, and I haven't really had a reason to get it until now. I've never had reception problems, but just another question mark when I didn't need one. I'm OTA only and am in the Dallas market.

I wish Sony would say exactly what they are going to fix.
post #27152 of 29213
Quote:
Originally Posted by CleCakYngMfd View Post

Hmmmm.  Is this 653 reset a FP Clock killer? 

I did the 653 reset a couple of weeks ago. I haven't had a Front Panel Clock since. But OTOH, I didn't have a Front Panel Clock before I did the 653 reset either. My Front Panel Clock went away with a Front Panel Reset after TVGOS was gone in my area, and has never returned. I am at a loss to explain how some of you guys and gals have managed to keep a Front Panel Clock for as long as you have. And if you can manage (without TVGOS) to get your Front Panel Clock to read the same time time as the Guide Screen Clock..... well that's just too "Twilight Zone" for me . . . wink.gif
post #27153 of 29213
Quote:
Originally Posted by Michael1138 View Post

I wish Sony would say exactly what they are going to fix.

I betcha they don't know.... Some programmer was probably given a DHG and the source code, and told to "Fix the Clock and whatever else you can get working in the next XX days". They'll know what's gonna be fixed when the programmer has run out of time . . . rolleyes.gifeek.gif
post #27154 of 29213

"Snipped from the Sony facebook page:

 Good morning! I'm Sarah Kepler, the supervisor for Sony Support USA..."

 


 

 

I have yet to find this post on the Sony Facebook page.  Has it been deleted?

post #27155 of 29213
Quote:
Originally Posted by CleCakYngMfd View Post

I have yet to find this post on the Sony Facebook page.  Has it been deleted?

I looked for it the same day as it appeared in this thread. I couldn't find it. I was curious about the context it was taken from... i.e. DHG discussion, HDTV discussion, other, both, etc.

She is a real person at Sony... email her.

https://www.facebook.com/SSUSASarahKepler?fref=ts
post #27156 of 29213
Quote:
Originally Posted by WS65711 View Post

I looked for it the same day as it appeared in this thread. I couldn't find it. I was curious about the context it was taken from... i.e. DHG discussion, HDTV discussion, other, both, etc.

She is a real person at Sony... email her.

https://www.facebook.com/SSUSASarahKepler?fref=ts

Same here. I would email her, but I don't have, nor do I want, a Facebook account. I'm off the grid. biggrin.gif
post #27157 of 29213
Quote:
Originally Posted by CleCakYngMfd View Post

Yep, those are the numbers that are now gone since the 653 reset. eek.gif

 [] I still have a Guide Clock.

 [] I still have days of the week coordinated.

 [] I am still recording and watching programs.

If anything, my 250 is just as ‘stable’, if not more so without the TVGOS running. biggrin.gif

The 9012 reset usually wipes the software patches (doing two back to back always wipes them), although the 653 reset wipes them every time. I figured as much as you guys were doing the 9012 factory reset, that you probably had lost the software patches after the second or third reset, before you even discovered the 653 reset.
post #27158 of 29213
Quote:
Originally Posted by WS65711 View Post

[...]
I am at a loss to explain how some of you guys and gals have managed to keep a Front Panel Clock for as long as you have. And if you can manage (without TVGOS) to get your Front Panel Clock to read the same time time as the Guide Screen Clock..... well that's just too "Twilight Zone" for me . . . wink.gif

I could be wrong, but I'm not sure that any of the guys (izzy900, CleCakYngMfd, or KerryNY) that were doing resets have a front panel clock any more. CleCakYngMfd seemed to have kept his the longest, but, I believe, even his is gone now. After almost two weeks since the inserter was removed, my clock still has the correct date, and has drifted about 5 seconds ahead (no resets being done here). I think that is pretty good. My DTVPal drifted forward 8 seconds a day, before I got it to lock on to the PSIP clock after the TVGOS inserter was removed. Now with PSIP it is spot on.

Mark
post #27159 of 29213
Quote:
Originally Posted by mabuttra View Post

I could be wrong, but I'm not sure that any of the guys (izzy900, CleCakYngMfd, or KerryNY) that were doing resets have a front panel clock any more. CleCakYngMfd seemed to have kept his the longest, but, I believe, even his is gone now. After almost two weeks since the inserter was removed, my clock still has the correct date, and has drifted about 5 seconds ahead (no resets being done here). I think that is pretty good. My DTVPal drifted forward 8 seconds a day, before I got it to lock on to the PSIP clock after the TVGOS inserter was removed. Now with PSIP it is spot on.

Mark

Well what do you know pilgrim? I still have my front panel clock! As a matter of fact, just the other day my DHG became unresponsive after a channel change! And to make matters worse it rebooted! So as soon as this happened I powered the unit back up after the 4 dashes were displayed. Made a note of the clock time, and did a front panel reset to wait till that time would arrive again in the morning, However! I am an early riser, usually up by 4AM! But this time the clock shifted back in time, instead of me getting the usual 4:33AM the clock went to 3:38AM and to make things worse instead of having 60 seconds to work with, I only had 8 seconds! Really weird! So I did another FPR to verify the variance in seconds and the front panel clock went to 3:39AM very frustrating! I decided to go with that time for now cause this happened around that time in the AM! So bottom line is, I am off by 1 hour and 2 minutes on the clock and I have decided to work with it till DST, and hope I don't get another lockup/reset from my DHG, But Mark in spite of multiple resets I still have a front panel clock!..rolleyes.gif And no I have not done a 9012 reset since I lost the guide or clock!
post #27160 of 29213
Quote:
Originally Posted by izzy900 View Post

Well what do you know pilgrim? I still have my front panel clock! As a matter of fact, just the other day my DHG became unresponsive after a channel change! And to make matters worse it rebooted! So as soon as this happened I powered the unit back up after the 4 dashes were displayed. Made a note of the clock time, and did a front panel reset to wait till that time would arrive again in the morning, However! I am an early riser, usually up by 4AM! But this time the clock shifted back in time, instead of me getting the usual 4:33AM the clock went to 3:38AM and to make things worse instead of having 60 seconds to work with, I only had 8 seconds! Really weird! So I did another FPR to verify the variance in seconds and the front panel clock went to 3:39AM very frustrating! I decided to go with that time for now cause this happened around that time in the AM! So bottom line is, I am off by 1 hour and 2 minutes on the clock and I have decided to work with it till DST, and hope I don't get another lockup/reset from my DHG, But Mark in spite of multiple resets I still have a front panel clock!..rolleyes.gif And no I have not done a 9012 reset since I lost the guide or clock!

Have there also been times that you have been unplugging the DHG? It seems like after doing a reset, getting the 4 dashes, and then unplugging the DHG, might be what kills the front panel clock. That seems to be what killed my front panel clock the other day (before I lost TVGOS). There must be a way to get the front panel clock back once it is lost, I just don't know what it is.

I'm also curious as to whether you still have the 08.06.44 patch or not? What do you see on the first page of the 753 menu, to the right of 08.01.71? Is it 08.06.44, or 00.00.00? Maybe losing the patches has something to do with the front panel clock dashing out, and not coming back.
post #27161 of 29213
My patches are definitely gone. I had to put a zipcode back in to check for that... I couldn't find a way to check with "00000" having been entered. I haven't checked my other remaining DHG (remember I had sold one of the 3 about a year ago) in quite some time, because I don't have it hooked to a TV . . . redface.gif
post #27162 of 29213
Quote:
Originally Posted by WS65711 View Post

My patches are definitely gone. I had to put a zipcode back in to check for that... I couldn't find a way to check with "00000" having been entered. I haven't checked my other remaining DHG (remember I had sold one of the 3 about a year ago) in quite some time, because I don't have it hooked to a TV . . . redface.gif

You can either press record, record to get to the set manual recording screen, or the key that takes you to your recordings list. Both of those methods are back doors into the guide screen.
post #27163 of 29213
Quote:
Originally Posted by mabuttra View Post

Have there also been times that you have been unplugging the DHG? It seems like after doing a reset, getting the 4 dashes, and then unplugging the DHG, might be what kills the front panel clock. That seems to be what killed my front panel clock the other day (before I lost TVGOS). There must be a way to get the front panel clock back once it is lost, I just don't know what it is.

I'm also curious as to whether you still have the 08.06.44 patch or not? What do you see on the first page of the 753 menu, to the right of 08.01.71? Is it 08.06.44, or 00.00.00? Maybe losing the patches has something to do with the front panel clock dashing out, and not coming back.

As you wish! See attached! IMG_2694.JPG 1413k .JPG file
A few weeks ago I lost power and lost the grid, I posted the lost of the grid, since then I would do either or FPR or plug. At that point it doesn't seem to hurt!..eek.gif
Edited by izzy900 - 2/18/13 at 4:51pm
post #27164 of 29213
^^
You still have the second patch!

You must still have TVGOS in your area!

Edit: I had mistakenly indicated that 8.06.44 was the first patch. It is the second patch.
Edited by WS65711 - 2/18/13 at 5:53pm
post #27165 of 29213
Quote:
Originally Posted by WS65711 View Post

^^
You still have the first patch!
A picture says a thousand words!..rolleyes.gif
post #27166 of 29213
Quote:
Originally Posted by WS65711 View Post

^^
You still have the second patch!

You must still have TVGOS in your area!

Edit: I had mistakenly indicated that 8.06.44 was the first patch. It is the second patch.
Wouldn't there be a [3] indicating a clock set? The reset log should indicate the last power failure, and the "102" indicates a TVGOS patch applied.
post #27167 of 29213
Quote:
Originally Posted by WS65711 View Post

^^
You still have the second patch!

You must still have TVGOS in your area!

Yeah, I had that second patch, even without TVGOS data.  Now, it has been zeroed. 

 

Izzy still has it due to NOT 653-ing or a Guide reset or whatever other significant reset. 

post #27168 of 29213
Quote:
Originally Posted by JoeKustra View Post


Wouldn't there be a [3] indicating a clock set?

 

 

Yes.  The last "[3]" I had was briefly with WKBN, Youngstown.   I now have [2].   I have 'shut down' my TVGOS.  smile.gif

post #27169 of 29213
Quote:
Originally Posted by mabuttra View Post

Here are two more codes that you can try, that aren't as destructive as the 653274147 code. 653214741 is listed as a cold reset. 147412356 is listed as a warm reset.

Thanks, I will try one or both of those on Wednesday night.

Quote:
You guys who have been doing these resets have ventured into an area that hasn't been explored. What happens when you run a system without the 08.05.40, and 08.06.44 patches.

Is there any chance those patches were also included with the .13 or .21 firmware updates (which I have saved)?

- Kerry
post #27170 of 29213
Quote:
Originally Posted by WS65711 View Post

I betcha they don't know.... Some programmer was probably given a DHG and the source code, and told to "Fix the Clock and whatever else you can get working in the next XX days". They'll know what's gonna be fixed when the programmer has run out of time . . . rolleyes.gifeek.gif


Exactly what I was thinking.

- Kerry
post #27171 of 29213
Quote:
Originally Posted by KerryNY View Post

Thanks, I will try one or both of those on Wednesday night.
Is there any chance those patches were also included with the .13 or .21 firmware updates (which I have saved)?

- Kerry

Unfortunately, the patches are only imbedded in the TVGOS data.
post #27172 of 29213
Quote:
Originally Posted by mabuttra View Post


You guys who have been doing these resets have ventured into an area that hasn't been explored. What happens when you run a system without the 08.05.40, and 08.06.44 patches. We don't know what kind of stability issues those patches may have addressed. Wiping out those patches could have increased system instability. That is the main reason I decided to make tapes that have the two software patches on them. So if nothing else I could restore the software patches if I found the system to be unstable after wiping them out.

Mark

I don't think the patches matter as I had my RCA DLP right before before the first patch was available. I can not remeber what the first patch did but the second patch enabled the ads to display in the ad window. The second patch became available in december of 2005 or 2006. I think the cause for the resets is that the guide is looking for TVGOS data and every time you remove power or reset the guide it starts that process all over again. Disabling the guide should eliminate the resets and freezes but this may make recording with the DHG useless.
post #27173 of 29213
Quote:
Originally Posted by Jed1 View Post

the second patch enabled the ads to display in the ad window.

Well, I won't miss that feature! :-)

Quote:
I think the cause for the resets is that the guide is looking for TVGOS data and every time you remove power or reset the guide it starts that process all over again. Disabling the guide should eliminate the resets and freezes but this may make recording with the DHG useless.

Over the past few weeks, I have used three different guide set-ups: My actual zip code, 00000, and ignoring the entire set-up procedure after reset. I was hoping one of these options would bring back my FP clock. No dice.

I do get the same frequency of freezes/resets I always have (1-2 per week) for the past six years, but when I had a clock signal, it was just a lesser inconvenience. My CableCARD seems to receive an update every week, and I almost always get a lock-up during the next few hours I use the DHG. If channels were added or shuffled in my line-up, they will often appear activated in my channel +/- list. It is easy to notice, because I normally only keep about five channels active on the list.

- Kerry
post #27174 of 29213
Quote:
Originally Posted by Jed1 View Post

I don't think the patches matter as I had my RCA DLP right before before the first patch was available. I can not remeber what the first patch did but the second patch enabled the ads to display in the ad window. The second patch became available in december of 2005 or 2006. I think the cause for the resets is that the guide is looking for TVGOS data and every time you remove power or reset the guide it starts that process all over again. Disabling the guide should eliminate the resets and freezes but this may make recording with the DHG useless.

One of the two patches (probably the second one) moved the DST time change from the old dates in October, and March, to the new dates in November, and March.
post #27175 of 29213
Quote:
Originally Posted by KerryNY View Post

[...]
I do get the same frequency of freezes/resets I always have (1-2 per week) for the past six years, but when I had a clock signal, it was just a lesser inconvenience.

So for you nothing has changed, and it locks up as much as it always did.
post #27176 of 29213
Quote:
Originally Posted by mabuttra View Post

So for you nothing has changed, and it locks up as much as it always did.
On the unit I have on line and use daily locked up in 2011. I would not have a lot of faith in anything that was so unreliable. I guess I'm just lucky.
post #27177 of 29213

My DHG-HDD250 Performance Update:

 

5 uneventful days have gone by.  

 

Recordings and playbacks are smooth sailing. 

 

On Wednesday night, I shall attempt a two or perhaps three-hour marathon of testing resets.

post #27178 of 29213
Quote:
Originally Posted by JoeKustra View Post

Just speculating, but perhaps your cable feed was passing all the data from KPIX including PSIP and TVGOS. If you haven't done a reset yet, I wonder what channel is shown internally by the 753... clocks2 screen. KPIX is on physical 29.
Yes, I believe cable feed was passing exactly the same data as OTA KPIX on 29. When it was working, I noticed that sometimes the host would be cable and sometimes OTA (both digital and both KPIX). As I said, the box has already spontaneously done a reset. Clocks2 now shows 0:0-0 and the host channel on System-Stats is blank (didn't check it before the reset). Continuing manual recordings with offsets and awaiting Sony's fix. biggrin.gifbiggrin.gif
post #27179 of 29213
Quote:
Originally Posted by CleCakYngMfd View Post

My DHG-HDD250 Performance Update:

5 uneventful days have gone by.  

Recordings and playbacks are smooth sailing. 

On Wednesday night, I shall attempt a two or perhaps three-hour marathon of testing resets.

WOW!!! So if Sony see's THIS post they're gonna think everything's working JUST FINE!! No FIX required!!!!
post #27180 of 29213
Quote:
Originally Posted by CleCakYngMfd View Post

My DHG-HDD250 Performance Update:

5 uneventful days have gone by.

Recordings and playbacks are smooth sailing.

On Wednesday night, I shall attempt a two or perhaps three-hour marathon of testing resets.

I admire your adventurous spirit! Personally, I tend to wait until the period of smooth sailing ends before messing around in uncharted waters. (but I will reset tonight, too... it's Wednesday, after all)

- Kerry
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