Letter to Sony:
The following e-mail addresses for Sony are good, if anyone else is interested in send them a message...
Sent: Wed, Feb 27, 2013 3:18 pm
Subject: Sony DVR Support
Dear Mr. Molyneux,
President & COO of Sony Electronics
There are many of us that have purchased Sony DVR’s that we had paid a significant amount of money for, $750.00 for the DHG-HDD250 and $1,000.00 for the DHG-HDD500. Many users of the DVR have been satisfied with the device until lately.
Since Rovi pulled the plug on providing TV Guide (TVGOS) and Date/Time date to the many products out there that used this information, the fact that Sony never provided the ability to manually set the date/time has created a lot of unhappy users. Sony's attempt to provide a way to be able to record TV programs with the "Recording Time Calculator" is an inadequate interim solution since many of us do not have an android tablet or a smart-phone to use this app.
The DHG-HDD250/500 was released in early 2005 and since then there have been at least a couple of firmware upgrades. The latest version 1.2.21 released 04/10/2009 was made to specifically address the use of the new digital channels to work properly with the TVGOS data and setting of the date/time. All of the DHG-HDD250/500 users were delighted when Sony made this upgrade available.
I would think that the wizards in Tokyo (Sony Engineering) should be able to come up with a permanent fix by altering the firmware to provide a way to set the date/time in the setup menu. If (ROM) space is an issue, there are items in the setup area that can be eliminated (TVGOS, ZIP code, etc.) to make space for the setting of the DVR's real time clock (RTC). If that's not possible then Sony should release the source code for the DVR to those who could find and provide a way of setting the date/time.
All we are expecting is that Sony to devise a way of manually setting the date/time of the DHG-HDD250/500 through a release of a firmware upgrade.
I sent this follow-up e-mail two weeks later and received no response...
Sent: Thu, Mar 14, 2013 2:02 pm
Subject: Fwd: Sony DVR Problem
Dear Mr. Molyneux,
I am very disappointed that I have not heard from your office regarding the following note. [Above]
Why doesn't Sony release the software (firmware) source code? Don't you think a knowledgeable DVR owner could revise the firmware to add a manual clock function?