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Sony DHG-HDD250/500: Official Thread - Page 969

post #29041 of 29213
anyone ever get 3888 on the LED screen? HDD250 has been working fine for years and then out of nowhere it stopped displaying to the tv screen and only shows 3888 in big numbers on the LED screen. sony chat support was no help. unit is dead in the water till i figure this out.
post #29042 of 29213
Quote:
Originally Posted by chitown4 View Post

anyone ever get 3888 on the LED screen? HDD250 has been working fine for years and then out of nowhere it stopped displaying to the tv screen and only shows 3888 in big numbers on the LED screen. sony chat support was no help. unit is dead in the water till i figure this out.

If a FP reset does not work, then I would unplug the DHG, leave it unplugged for 5 minutes, then plug it in again.

If it comes up to --:--, press the white button. If the clock appears, you can proceed with the Izzy Method (optional).

If it doesn't come up to --:-- then you have bigger problems and in my opinion should probably move on to a different DVR.
post #29043 of 29213
Quote:
Originally Posted by mac24 View Post


If a FP reset does not work, then I would unplug the DHG, leave it unplugged for 5 minutes, then plug it in again.

If it comes up to --:--, press the white button. If the clock appears, you can proceed with the Izzy Method (optional).

If it doesn't come up to --:-- then you have bigger problems and in my opinion should probably move on to a different DVR.

 

I'll have to check that with the Sony reference manual ....... Yep, you're right. [joke]

 

http://www.avsforum.com/forum/newestpost/1460149

post #29044 of 29213
Quote:
Originally Posted by JoeKustra View Post

That would be correct. But Rovi is the bad guy. Sony just doesn't care.
Thats too bad. I'm glad I sold mine when I did (early 2012). I'm surprised some on here have been able to sell theirs recently.
post #29045 of 29213
Hello. I havn't been doing anything "fancy" about my DHG250. I left the zipcode and the updates as they were: Software version 1.2.21, GemStar 8.06.44, no resets or default settings. About every three weeks the controls would get more and more balky for a day or two, and then finally lockup completely, so I would unplug it, wait a few minutes, plug it back in, let it count up to 6, and then turn it on. The time would be shifted back about 27 minutes in each case. There were a couple of power outages, and the time would be set back some greater amout. On one occasion it showed a time when I pushed "info", and it went to a corresponding time in the listings, but did not show a time in the upper left corner, or if I went to set a manual recording (either way -- rec button on screen or menu in the schedule), also no panel clock. I did a G* Factory test and the missing time displays were restored (incorrectly, of course). I use a spreadsheet to calculate recording settings. Once only and weekly settings will work, but daily settings seem to confuse it--it complains of overlapping show times. It got to be about 16 hours behind.

Now about a week ago it was not due for a lockup, and there was no power outage (I have some other equipment that is hypersensitive to even a blink). The panel clock was gone (-- -- : -- --). I turned it on, and by looking to make a manual recording, discovered that the date had been reset to 1/1/2004! Huh. The software version and GemStar are still the same. It shows no time offset from GMT, same zip and channel lineup (OTA), most everthing else is 0 or NA. It has all of its internal clocks, and makes recordings reliably, but the panel clock is (-- -- : -- --). Interestingly, the first dash on the panel clock is brighter than the other three dashes. It still loses about 27 minutes from being turned on and off. Since it happened to be some hours ahead of the correct time and day of the week, I opened it up and cleaned it out. It is now about 10 hours ahead of the correct time.

Soooooo, that's what mine did with minimal experimentation.

As time goes by, it does seem strange to me that Sony would not have had some sort of an easter egg code to set the time and date. If there were some way to contact the techs who worked on it...
post #29046 of 29213
I'm setting up a 'new' 250 I just got and it still had previous user info and channels. Should I have just done a channel scan then? it's on 12.06
Because I did a system settings reset instead, where you put the zip in etc. I put 00000. but now it is gonna have to try to do a TVGOS setup, which I realize is useless and channel scan is not an option at this point.
Will it attempt the TVGOS setup and then I can scan channels? Now I can not scan channels or record, I guess cause the channels are not recognized?. It plays back the recording fine so I hope record function works.
post #29047 of 29213
Quote:
Originally Posted by gigaguy View Post

I'm setting up a 'new' 250 I just got and it still had previous user info and channels. Should I have just done a channel scan then? it's on 12.06
Because I did a system settings reset instead, where you put the zip in etc. I put 00000. but now it is gonna have to try to do a TVGOS setup, which I realize is useless and channel scan is not an option at this point.
Will it attempt the TVGOS setup and then I can scan channels? Now I can not scan channels or record, I guess cause the channels are not recognized?. It plays back the recording fine so I hope record function works.

 

A channel scan is not related to zipcode or anything else (except the ANT/CABLE). If you perform an operation with the MENU button, it's not guide related.

post #29048 of 29213
Joe,

I waved and yelled hello to you from I-80 this past weekend, on my way to Watkins Glen. That might explain the strange shudder you felt. smile.gif
[ from 90 miles away ]

- Kerry
post #29049 of 29213
THanks Joe, duh, I'm scatterbrained today, been using these DHGs for years..
I did a scan and my channels tuned in.

Problem- Help...
I can't do a manual record. it just sets it up in the record list with an !

Buffer is working fine and plays recordings that were on the drive ok. I see my date is 010190.

EDITED-
I did a complete factory restore and it fixed it. I see it changed the date to 010104 now.
whew, so glad it's working now...

psst- I just got my first Tivo.. a Premier, they are being given away almost free due to the new Tivo boxes just out.
but my DHG250 will be used as a filler.
Edited by gigaguy - 9/22/13 at 6:56am
post #29050 of 29213
I have read a lot of the responses to the clock problem and I still have been doing the something to get around the recording problem. I do a reset from the front of the machine, in the morning so there is at least 5 hours before the program I want to record is on. When I turn power on, the newly resetted machine will pick a new clock time out of thin air. I than count the hours and minutes difference till the start time of my recording and than add this time difference to the time on the clock. Later in the afternoon I check and it always turns on at the correct time. This goes for months and when the DVR freezes up again I reset it again and do the math and add the difference to the clock time for my shows start time and I am back in business, again. I do a 2pm recording time each day but it really does not work if I do the reset like 30 minutes before the show and just add the 30 minutes to a program time, so I always do it in the morning and add the 5 or so hours to it and wala it turns on at 2 pm! If I am a minute early or late I adjust it in the menu. Otherwise I hope that someone will fine a way to set the clock internally...somehow? Thanks guys.
post #29051 of 29213
clock set-
Doing the Factory Reset of TVGOS in the 9012 menu Thursdays at midnight was easy last time I did it, you just have to be up at midnight.
It resets clock/day to Thursday 12:00am, most DHGs stock start date and time. I think it depends on firmware. I had one that had a Mon date too.
post #29052 of 29213
+1
I found that is the best solution. I use the timers in 3 of my Sonys daily with very good results. Just missing ‘TITLE’
But the day and time and channel are correct so I can usually find what I’m looking for.
post #29053 of 29213
Quote:
Originally Posted by gigaguy View Post

clock set-
Doing the Factory Reset of TVGOS in the 9012 menu Thursdays at midnight was easy last time I did it, you just have to be up at midnight.
It resets clock/day to Thursday 12:00am

If you don't want to wait until midnight, you can do the reset a couple of hours early, and then freeze the clock with the Izzy method the next day to get back to the correct time.

- Kerry
post #29054 of 29213
Anyone know what the USB port on the Sony DHG HDD250/500 is for ?
post #29055 of 29213
Quote:
Originally Posted by joecass View Post

Anyone know what the USB port on the Sony DHG HDD250/500 is for ?

Firmware updates. Period. Amen.
post #29056 of 29213
Still working. Even though the clock is history, I'm using one unit with a cablecard to act as a "box", and save the cableco rental...I've a many tuner-tivo so I don't bother to work with the "clock" but I appreciate not paying for the extra box. (Great scam that...get them to pay for the signal AND the required box to watch it) The second unit is being used in an office to get the clear QAM channels, which in my area are the broadcast only channels, downconverted to SD for one of the last small trintrons made (circa 2006). Looks excellent even at 480i, fed RGB.

I'm still impressed with the durability of the units, Rovi/Sony abandonment notwithstanding.
post #29057 of 29213

This time around, I will adjust the scheduled program times Saturday night as we go to Standard Time, then do a clock/date reset during next Thursday's midnight hour.  

 

 

(Psssst.   All sMooTh sAiLiNg so far.)    :D

 

 

 

 

 

 

 

 

 ...

post #29058 of 29213
I am perhaps the only one using the Recording Time Calculator, but if others are, be aware that it appears a bit buggy around DST end.
post #29059 of 29213
I have migrated from the DHG (OTA), which has a weak tuner, to WMC7 and SiliconDust tuners (OTA). The SiliconDust tuners are more sensitive than the DHG's, but they have poor multi-path reception, which causes problems for me on a couple channels. Now I have migrated to the new Tivo Roamio, the 'basic' model which has 4 tuners ATSC or cable. These tuners are pretty excellent, sensitive, and handle multi-path very well. I'm not impressed with Tivo's software, compared to the DHG, but it does have some nice features. Not thrilled to have to pay for "service", but its probably the cheapest monthly rate around. Since the Tivos allow external expansion drives (and will even allow you to swap out the internal drive if you don't mind voiding the warranty), I have upgraded using the weaknees.com 8TB kit, which gives me 1250 hrs of HD or 8300 hrs of SD.

So you DHG hanger-on'ers, when its time to move on, you should consider the Tivo Roamio ($200). The 'Plus' and 'Pro" models are cable only but have 6 tuners.
post #29060 of 29213
Ok friends I have the 500gb and all of a sudden it started to restart and restart and so on . The welcome screen appears for a minute, then "format" for another minute then INF 14000000. Sony support was useless and the unit will not respond to any button commands. I googled and loked everywhere for similiar issues but was unsuccessful. Any ideas or suggestions. Thanks. Dave
post #29061 of 29213
Probably a bad area in the system partition. I had a DHG-500 with very similar symptoms, pulled the primary drive out and ran a test with Spinrite, which discovered a handful of unrecoverable sectors. I doubt this can be fixed, and with the loss of the Rovi guide, there's no sense in wasting more money on the box.

The most viable alternatives nowdays are
1. WMC7 plus tuners of your choice (expandable to many TB of storage)
2. Tivo, new or used. See my post above yours.
post #29062 of 29213
Cosmicvoid you think its a software issue and if so is there a download patch to fix this.... if not its going in the trash.
post #29063 of 29213
Quote:
Originally Posted by EpDave401 View Post

Cosmicvoid you think its a software issue and if so is there a download patch to fix this.... if not its going in the trash.

There are no Sony patches for anything:

http://esupport.sony.com/US/p/model-home.pl?mdl=DHGHDD250&template_id=1&region_id=1&tab=download#/downloadTab

 

Recycle. BTW, a 500 has two 250 drives. Pull the cover and see if one is cold. Then recycle.

post #29064 of 29213
Quote:
Originally Posted by JoeKustra View Post

There are no Sony patches for anything:
http://esupport.sony.com/US/p/model-home.pl?mdl=DHGHDD250&template_id=1&region_id=1&tab=download#/downloadTab

Recycle. BTW, a 500 has two 250 drives. Pull the cover and see if one is cold. Then recycle.

Is this in the reference manual too, Joe? [joke]

But as long as you're still checking in, I have a quick question. My DHG (I'm down to one) is still 2 weeks behind ... I knew enough to adjust the recording times this weekend but what's going to happen in 2 weeks? Will the DHG drop back an hour when it "thinks" it's November 3?

BTW, we enjoyed our trip to the Poconos immensely. The mountains were beautiful, the folks were friendly, and plenty of things to do. Great hiking, waterfalls, etc.

Skytop was perfect. I've never said that about a resort before, but everything about it was perfect. Recommended.
post #29065 of 29213
Quote:
Originally Posted by mac24 View Post


Is this in the reference manual too, Joe? [joke]

But as long as you're still checking in, I have a quick question. My DHG (I'm down to one) is still 2 weeks behind ... I knew enough to adjust the recording times this weekend but what's going to happen in 2 weeks? Will the DHG drop back an hour when it "thinks" it's November 3?

BTW, we enjoyed our trip to the Poconos immensely. The mountains were beautiful, the folks were friendly, and plenty of things to do. Great hiking, waterfalls, etc.

Skytop was perfect. I've never said that about a resort before, but everything about it was perfect. Recommended.

I'm glad you had a nice time. Explaining the DST transition can be hard. At noon today I set my time to 1/20/13. I still have 3/10/2013 as the DST transition time. I can't be sure what the DHG will do when it thinks it is time to change. You can tell if it cares if you still have listings (all as "no listing" of course.) It might have two 2AM listings on Saturday night. Just a guess. I still haven't had time to finish my "man cave", so no AVR and I'm sleeping on the couch. I should finish the insulation & drapes tomorrow and then start rebuilding my stuff.

Since I have a [3] and a DST date and nothing happened to my clock today until I changed it, I think you are good. But I have never reached the DST date either, so it probably means nothing.

post #29066 of 29213
I would take the cover off, and remove one of the drives, one at a time, and see if the unit works with only one drive. If it does, then format the working drive and re-set everything. I'm probably wrong, but I'd at least give it a try before trashing it.
post #29067 of 29213
Quote:
Originally Posted by joecass View Post

I would take the cover off, and remove one of the drives, one at a time, and see if the unit works with only one drive. If it does, then format the working drive and re-set everything. I'm probably wrong, but I'd at least give it a try before trashing it.
That would never work. The OS is on the 'primary' drive, and thats what boots up. The secondary drive cannot boot. If the OS senses the secondary drive is missing, it will error out.

If the drives dont 'just work' as is, there is nothing you can do to make them work (unless you have the magic tools to do a system setup).

That would get you back to no clock and no guide. Why bother?
post #29068 of 29213
Quote:
Originally Posted by mac24 View Post

But as long as you're still checking in, I have a quick question. My DHG (I'm down to one) is still 2 weeks behind ... I knew enough to adjust the recording times this weekend but what's going to happen in 2 weeks? Will the DHG drop back an hour when it "thinks" it's November 3?

I'm also curious what will happen when your DHG thinks DST has ended.

Mark
post #29069 of 29213
Quote:
Originally Posted by EpDave401 View Post

Ok friends I have the 500gb and all of a sudden it started to restart and restart and so on . The welcome screen appears for a minute, then "format" for another minute then INF 14000000. Sony support was useless and the unit will not respond to any button commands. I googled and loked everywhere for similiar issues but was unsuccessful. Any ideas or suggestions. Thanks. Dave

Before looking at the hardware or giving up, I think you should try a front panel Clear NVM or full "wipe". A couple of us have had our DHGs stuck in endless restart loops before, and it was not due to failed hard drives. Clear NVM worked for me. Here are the instructions I grabbed from somewhere:

Hidden Front Panel Menu

When the unit starts to boot up, the instant Welcome appears, press and hold Menu and Format simultaneously.
Keep holding until the display says Repair?.
Release both keys.

Then press and hold one of the following keys:

* Format to get Clear NVM? (NVM = non-volatile memory)
* Select to get Zero HDD? (resets CPRM code? does not appear to modify the disk itself)
* Exit to get Wipe Unit? (performs both a Clear NVM and Zero HDD in one operation)

Release the key.

Once one of the above questions is displayed, there is a lengthy confirmation step to actually
execute the operation. You'll notice there's a 1 displayed above the operation name.

1. Press and hold Guide until the number changes to a 2 (takes about 5 seconds).
2. Release Guide and press Exit until the number changes to a 3.
3. Release Exit and press Format until the number changes to a 4 - the operation will then begin.

---

One extra note is that the machine requires the menu inputs to be entered very quickly in some circumstances, so don't be upset if it kicks you out of the process a few times. Just start over, and you will get faster at it each time until you succeed. (consider it a game, if you are so inclined)

Good luck, and keep asking questions here if you need to... there are several people who are still willing to help and share information about these devices.

- Kerry
post #29070 of 29213
Hi All:

Been using my 500 - successfully these past many months. Whenever power was lost - rebooted and front panel clock would lose abt a half hour. Would count panel time variation from actual time - and set timer recordings accordingly. Unit rock solid - with all timer recordings spot on. Until daylight savings time here in NorthEast. I thought could just reduce timer recordings by one hour and that would put me where needed to be for those programs in schedule list. Did not work out that way. The schedule clock - lost an hour (Fall - Back) on it's own?? causing recordings to be off. And there is now a one hour difference between front panel clock and the schedule clock. Think will have to buy shoes with zipper closure so I can get to toes as well as fingers to keep up with the 'hour variations' - or looked at another way - worse comes to worse - can "Shut the damn TV and come to bed".
Regards.
Barry
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