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Boone/Hickory, NC - Charter - Page 17

post #481 of 518
Quote:
Originally Posted by blackcap93 View Post

Charter Eliminates Social-Media Customer Care Group
http://www.avsforum.com/t/903396/charter-hdtv/3100_100#post_22665741

That's too bad since I've talked with them several times on here for various reasons. The main reason I like it is because if they don't have an answer to my problem right away, they can contact the right people and then send me a reply later. If I use customer care over the phone and they don't have an answer for me right away, I'm out of luck. frown.gif
post #482 of 518
Hello All!

As you have heard, Charter will no longer have a customer care team tasked, specifically, with resolving matters raised on Social Media. The good news is there are other jobs available within Charter for all of the Social Media team members.

As is our nature, we wanted to provide you with a timeline of how we will execute this transition.

Monday, December 10, 2012: We will no longer respond to posts that we discover while conducting Charter searches. We will, however, continue to respond to Private Messages until Saturday, December 15th.

Friday, December 14, 2012 (5pm): All the Umatter2Charter accounts (which includes: Umatter2Charter, Twitter's @Charter, all our individual accounts, as well as the Umatter2Charter Facebook page, other Forum accounts, and accounts on Consumer Advocate Sites) will be removed. Charter will continue to have a presence in Social Media spaces via @CharterCom, Facebook.com/CharterCom, and Youtube.com/CharterCom.

Monday, December 31, 2012: We will transition to our new roles. If there are any outstanding issues on the 31st, we will refer them to the appropriate departments for follow-up and resolution.

It has been our pleasure to work with all of you.

Josh Chapman
Social Media Supervisor
post #483 of 518
I have an HTPC with Ceton tuner card and tuning adapter. At times, it may take 20-30 seconds to tune to a different channel. Is anyone else in the Hickory area having this problem? Does anyone know why this happens and what the fix is? Thanks.

MIke
post #484 of 518
Thread Starter 
Fox Sports 1 is now available in SD and HD on the channels formerly occupied by Speed, and Fox Sports 2 is available in SD on the channel formerly occupied by Fuel TV.
post #485 of 518
Thread Starter 
ESPN Goal Line/ESPN Buzzer Beater is now available on channel 325 (SD) and channel 816 (HD).
post #486 of 518
Thread Starter 
It appears that the Hickory head-end (and others in the western Carolinas) will be going all-digital soon, according to this digital slide on QAM virtual channel 46-4 (in the Hickory area, where TCN/Zuus used to be):

GREAT NEWS! Charter is going 100% digital in your area.
Edited by blackcap93 - 9/3/13 at 8:20am
post #487 of 518
Quote:
Originally Posted by blackcap93 View Post

It appears that the Hickory head-end (and others in the western Carolinas) will be going all-digital soon, according to this digital slide on QAM virtual channel 46-4 (in the Hickory area, where TCN/Zuus used to be).

I saw it this morning, but the subchannel has since been dropped from the Boone system at least.
post #488 of 518
Quote:
Originally Posted by blackcap93 View Post

It appears that the Hickory head-end (and others in the western Carolinas) will be going all-digital soon, according to this digital slide on QAM virtual channel 46-4 (in the Hickory area, where TCN/Zuus used to be):

GREAT NEWS! Charter is going 100% digital in your area.
When this happens will the locals still be available in HD for free as they are now with clear qam? I assume they will soon be upgrading Greenville-Spartanburg as well.
post #489 of 518
No, all channels will be encrypted when Charter goes all-digital.
post #490 of 518
Thread Starter 
HD channel changes effective December 17:

TO BE DELETED:
841 G4 HD (G4 and SoapNet will be shut down by the end of the year by Comcast)

TO BE ADDED:
703 WAXN HD
813 CBS Sports Network HD


Additionally, customers have been called by Charter, or will be shortly, to inform them, by automated announcement, of the switch to all-digital about to commence soon, with notification by mail to follow in the coming days. The switchover date for Hickory, according to a Charter customer service representative, will be around January 14.

Customers with analog or clear QAM tuners will lose access to Charter services when the switchover occurs, unless those tuners are connected to Charter-supplied digital cable boxes or are equipped with a Charter-supplied CableCARD.

Home delivery of cable boxes and CableCARDs can be arranged by calling Charter at 1-877-958-7119, or they can be picked up at a local Charter Store. Professional installation can be arranged, for a $29.99 one-time fee.

For more information, visit the Charter Digital Now page and enter your service address there.

Charter Store locations and hours:

Boone - 755 George Wilson Road
Monday-Friday 8:00AM - 5:00PM
Saturday 9:00AM - 1:00PM

Hickory - 1121 Lenoir-Rhyne Blvd. SE
Monday-Friday 9:00AM - 7:00PM
Saturday 9:00AM - 6:00PM

Lenoir - 220 McLean Drive SW
Monday-Friday 9:00AM - 6:00PM
Saturday 9:00AM - 1:00PM

Lincolnton - 118 Performance Drive
Monday-Friday 9:00AM - 6:00PM
Saturday 9:00AM - 1:00PM

Morganton - 107 Stonebridge Drive
Monday-Friday 8:30AM - 5:00PM

North Wilkesboro - 103 Market Place Drive
Monday-Friday 9:00AM - 6:00PM
Saturday 9:00AM - 1:00PM
Edited by blackcap93 - 12/14/13 at 2:19am
post #491 of 518
Quote:
Originally Posted by blackcap93 View Post

HD channel changes effective December 17:

TO BE DELETED:
841 G4 HD (G4 and SoapNet will be shut down by the end of the year by Comcast)

TO BE ADDED:
703 WAXN HD
813 CBS Sports Network HD


Additionally, customers have been called by Charter, or will be shortly, to inform them, by automated announcement, of the switch to all-digital about to commence soon, with notification by mail to follow in the coming days. The switchover date for Hickory, according to a Charter customer service representative, will be around January 14.

Customers with analog or clear QAM tuners will lose access to Charter services when the switchover occurs, unless those tuners are connected to Charter-supplied digital cable boxes or are equipped with a Charter-supplied CableCARD.

Home delivery of cable boxes and CableCARDs can be arranged by calling Charter at 1-877-958-7119, or they can be picked up a local Charter Store. Professional installation can be arranged, for a $29.99 one-time fee.

For more information, visit the Charter Digital Now page and enter your service address there.

Charter Store locations and hours:

Boone - 755 George Wilson Road
Monday-Friday 8:00AM - 5:00PM
Saturday 9:00AM - 1:00PM

Hickory - 1121 Lenoir-Rhyne Blvd. SE
Monday-Friday 9:00AM - 7:00PM
Saturday 9:00AM - 6:00PM

Lenoir - 220 McLean Drive SW
Monday-Friday 9:00AM - 6:00PM
Saturday 9:00AM - 1:00PM

Lincolnton - 118 Performance Drive
Monday-Friday 9:00AM - 6:00PM
Saturday 9:00AM - 1:00PM

Morganton - 107 Stonebridge Drive
Monday-Friday 8:30AM - 5:00PM

North Wilkesboro - 103 Market Place Drive
Monday-Friday 9:00AM - 6:00PM
Saturday 9:00AM - 1:00PM

Hmmm...wonder how many customers will defect to DirecTV or DISH? I'm certainly glad to be a DISH customer. Cable customers - in general - have been accustomed to having multiple "cable-ready" TV sets connected and only pay one price. Now, with extra receiver fees, Charter no longer has that competitive advantage. So, I can see customers saying that if I've got to pay for extra receivers, might as well shop around to DirecTV or DISH where they've always paid for extra receivers. And for the TV channels I watch (with DVR), DISH is a much better value than Charter.
post #492 of 518
Only issue is that Dish has been bad recently about dropping stations over contract disputes. Recently WBTV and WSPA were dropped for several weeks before the issue was resolved. But of course, Charter isn't immune to that sort of thing either. But no more clear qam or plug and play from Charter, as a digital box or cable card is now required.
post #493 of 518
I only have Basic cable service with Charter but I watch the locals in HD through QAM. When Charter goes all-digital, I still want the locals in HD but it doesn't seem worth it to pay over $10 a month for 7 (soon to be 8) locals and REELZ in HD. From what I've read, it appears that I'll have to buy a set-top box of my own and then rent a tuning adapter and a CableCARD from Charter, which should be free for a year and then $2 a month after that. Am I correct or do I have other options?
post #494 of 518
The set top box is supposed to be free for 24 months if you did not have a box previously. And with the Charter box you do not need a cable card or tuning adapter. Only a TiVo box requires the cable card and tuning adapter. Or, you could purchase the Samsung cable box a Walmart for $138, which will also require the cable card and adapter. The cable card and adapter is also supposed to be free for 24 months.
post #495 of 518
Quote:
Originally Posted by tylerSC View Post

The set top box is supposed to be free for 24 months if you did not have a box previously. And with the Charter box you do not need a cable card or tuning adapter. Only a TiVo box requires the cable card and tuning adapter. Or, you could purchase the Samsung cable box a Walmart for $138, which will also require the cable card and adapter. The cable card and adapter is also supposed to be free for 24 months.

Charter told me a while back that only their SD box would be free for 12 or 24 months, whichever it is. I read on the Greenville, NC HDTV forum that Time Warner Cable provides DTA boxes with HDMI output for $.99 a month. I wish Charter would do that so I could still get my locals in HD without renting an HD box or buying my own box.
post #496 of 518
Quote:
Originally Posted by mcy919 View Post

Charter told me a while back that only their SD box would be free for 12 or 24 months, whichever it is. I read on the Greenville, NC HDTV forum that Time Warner Cable provides DTA boxes with HDMI output for $.99 a month. I wish Charter would do that so I could still get my locals in HD without renting an HD box or buying my own box.

Yes, TW's DTA's do have HDMI enabled, however.. dependent upon the package you subscribe to, as with the "lifeline" or broadcast only package, they can, and do..disable the HDMI so that only the RF output works.
post #497 of 518
Quote:
Originally Posted by bdfox18doe View Post

Yes, TW's DTA's do have HDMI enabled, however.. dependent upon the package you subscribe to, as with the "lifeline" or broadcast only package, they can, and do..disable the HDMI so that only the RF output works.

don't know where you heard that TWC disables HDMI on the bare bones basic tier with DTAs but that is not true as they mention locals in HD even with broadcast basic on the HD DTA's and they are required in the NYC market to get basic if you don't want a box and no they don't disable the HDMI port.
post #498 of 518
Quote:
Originally Posted by kevin120 View Post

don't know where you heard that TWC disables HDMI on the bare bones basic tier with DTAs but that is not true as they mention locals in HD even with broadcast basic on the HD DTA's and they are required in the NYC market to get basic if you don't want a box and no they don't disable the HDMI port.

I think you need to do your homework before typing. Then I suggest you come to my house and I will show you my TWC DTA that I have that has the HDMI disabled. Because I only sub to the lifeline service.. wink.gif If you go into the hidden service menu for the DTA-170HD (press and hold info for 7 seconds) you will indeed see there is a field for HDMi enable-disable. smile.gif

Oh, and BTw, if you look you will see I am in NC and not NYC..
post #499 of 518
Thread Starter 
The mailings announcing the change to all-digital occuring on or around January 14 are going out this week, including new lineups, which will vary somewhat for each system.

The change will include the addition of new HD channels, removal of some PPV channels, reassignments of existing channels to new numbers, and new duplicate entries for other existing channels.

Changes that will happen in the near future also include increases in Internet speeds and additional features to phone service. Once these changes are complete, the Charter Spectrum rebranding will be adopted in the area.

A special channel has been activated on channel 11 which gives a brief overview of the changes.
post #500 of 518
Apparently Charter is threatening to drop WSOC-TV Channel 9 / ABC from some of its systems until a carriage dispute is resolved.
post #501 of 518
Quote:
Originally Posted by tylerSC View Post

Apparently Charter is threatening to drop WSOC-TV Channel 9 / ABC from some of its systems until a carriage dispute is resolved.

Thankfully, Charter in Boone also carries WKPT from Kingsport, TN on our lineup, so we will at least still have access to ABC even though it isn't in HD. My Grandma has Charter in Lenoir and she can also get WLOS from Asheville through QAM, but that will go away on January 21.
post #502 of 518
WSOC and WAXN are now gone from our lineup. Channel 9-1 has been deleted, and WKPT is now airing on analog channel 9 and QAM channel 81-8 (WSOC-SD). Channels 9-2, 22-1 (WAXN-HD, which was just added on December 17) and 81-10 (WAXN-SD) are all airing a loop explaining why WSOC and WAXN were dropped from Charter.

UPDATE: The channel slot for WSOC-HD is also airing WKPT now (in SD), but it no longer maps to 9-1. In my opinion, Charter should be airing the loop on WSOC and running a crawl at the bottom telling people to tune to channel 8 (WKPT) to watch ABC.
Edited by mcy919 - 1/1/14 at 9:17am
post #503 of 518
If it's not in HD I don't watch it. I'm now in the Hickory area.
post #504 of 518
Thread Starter 
Charter and Cox reached a new agreement this afternoon, and WSOC and WAXN are now back on Charter's systems.
post #505 of 518
Quote:
Originally Posted by blackcap93 View Post

Charter and Cox reached a new agreement this afternoon, and WSOC and WAXN are now back on Charter's systems.
That's good did not take very long.
post #506 of 518
My Grandma decided to get her set-top boxes from Charter today before they go all-digital. Surprisingly, they are offering two HD boxes free for two years if you have Basic service. Until today, I thought only the SD boxes were eligible for the promotion, and for only one year instead of two. I'm SO glad I get to keep my HD locals when they go all-digital in Boone!
post #507 of 518
Quote:
Originally Posted by mcy919 View Post

My Grandma decided to get her set-top boxes from Charter today before they go all-digital. Surprisingly, they are offering two HD boxes free for two years if you have Basic service. Until today, I thought only the SD boxes were eligible for the promotion, and for only one year instead of two. I'm SO glad I get to keep my HD locals when they go all-digital in Boone!
Yes they are only providing the HD boxes with the digital conversion. And yes they are supposed to be free for 2 years then a charge of around $5 a month per box, if I understood correctly. And supposedly your current monthly rate will not increase. No more additional HD fee. But I am sure that will eventually change. And they have several duplicated channels. The lower numbers still offer SD versions of channels in 4x3 screen format. Then the HD versions are on the upper channels. But all channels are now digital. No analog on the lower channels. But I still don't see the need for this unnecessary duplication.
post #508 of 518
Thread Starter 
Here is an explanation of the FCC's policies regarding full cable system encryption:

http://www.fcc.gov/guides/cable-system-encryption

As for cable box/card fees, if you subscribe only to basic cable and none of your TV's are equipped with any boxes/cards as of the day the system is fully encrypted, you can get up to two boxes/cards free for two years (five years for Medicaid recipients).

Otherwise you can get one box/card for one year free, if you have a TV that isn't already equipped with one.

New subscribers who are initially connected after the system has gone to full encryption are not eligible for the above provisions and will be charged the then current cable box/card rental and service fees.
post #509 of 518
Thread Starter 
The transition to all-digital has taken place in Lincolnton and vicinity, no more analog or clear digital channels here.
post #510 of 518
It looks like there's been a channel lineup change, too. My cable box has a new lineup, but my HTPC with Windows Media Center and cablecard doesn't. ABC-WSOC was on 713, now it's on 709. My HTPC won't even go to 709 when I punch it in manually. I'll do some more research.
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